Issue when opening PDF forms in Acrobat X

Question

First, pardon me if this is the incorrect forum for this post.  I did not locate any general technical support board for Acrobat X but I could have missed it.
I have a user who has Adobe Acrobat X Standard (10.1.6) installed on his computer system.  He is able to generate PDF files and open regular PDF files without issues.  However, if he opens up any PDF which is a form, Acrobat immediately crashes.  His computer is a Windows 7 Professional x64 system.  Antivirus on the system is GFI Vipre Business.
Here is what I have tried:
Update Acrobat with the latest patches/updates.
Different Windows profile with administrator rights.
Removed Acrobat and reinstall through normal convential means.
Removed Acrobat via tool at http://labs.adobe.com/downloads/acrobatcleaner.html.
Remove Acrobat and then do a manual clean of the registry and Windows Explorer.
Cleaned up fonts on the system.  This might not have been done right but based on the error, perhaps you all can offer suggestions on if this error is related to font issues.
I would perform a system restore, but this user is unsure of when this issue started happening exactly.  So, we'd be in the dark on this.  The only thing that I can think I haven't tried is a wipe of the computer.
Here are the specific errors:
This error is received when trying to directly open a form PDF on the system:
Title: Font Capture: Acrobat.exe - Bad Image
Message: C:\Windows\system32\ATMLIB.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
There are two entries generated in the Windows application log.  Here is the first:
Log Name: Application
Source:        Windows Error Reporting
Date: 3/28/2013 8:55:32 AM
Event ID:      1001
Task Category: None
Level: Information
Keywords:      Classic
User:          N/A
Computer: computer.domain.local
Description:
Fault bucket 3350328530, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=5044&iBucketTable=1&iBucket=-944638766&BucketHa sh=f4fe29b3a473e85f7bfa8307ed069a3d
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 10.1.5.33
P3: 50d06a30
P4: KERNELBASE.dll
P5: 6.1.7601.18015
P6: 50b83c8a
P7: c06d007e
P8: 0000c41f
P9:
P10:
Attached files:
C:\Users\Josh\AppData\Local\Temp\WERFE0D.tmp.WERInternalMetadata.xml
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 87f5ca67-97b7-11e2-87e0-d4bed9e5b6b2
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-03-28T14:55:32.000000000Z" />
<EventRecordID>12855</EventRecordID>
<Channel>Application</Channel>
    <Computer>computer.domain.local</Computer>
    <Security />
  </System>
  <EventData>
<Data>3350328530</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>http://oca.microsoft.com/resredir.aspx?SID=5044&iBucketTable=1&iBucket=-944638766&BucketHa sh=f4fe29b3a473e85f7bfa8307ed069a3d</Data>
<Data>0</Data>
<Data>Acrobat.exe</Data>
<Data>10.1.5.33</Data>
<Data>50d06a30</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18015</Data>
<Data>50b83c8a</Data>
    <Data>c06d007e</Data>
<Data>0000c41f</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Josh\AppData\Local\Temp\WERFE0D.tmp.WERInternalMetadata.xml</Data>
    <Data>
    </Data>
    <Data>
    </Data>
<Data>0</Data>
    <Data>87f5ca67-97b7-11e2-87e0-d4bed9e5b6b2</Data>
<Data>0</Data>
  </EventData>
</Event>
Second error in the application log:
Log Name: Application
Source: Application Error
Date: 3/28/2013 8:55:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer: computer.domain.local
Description:
Faulting application name: Acrobat.exe, version: 10.1.5.33, time stamp: 0x50d06a30
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0xb80
Faulting application start time: 0x01ce2bc43884f827
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 87f5ca67-97b7-11e2-87e0-d4bed9e5b6b2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-03-28T14:55:30.000000000Z" />
<EventRecordID>12854</EventRecordID>
<Channel>Application</Channel>
<Computer>computer.domain.local</Computer>
    <Security />
  </System>
  <EventData>
<Data>Acrobat.exe</Data>
<Data>10.1.5.33</Data>
<Data>50d06a30</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18015</Data>
<Data>50b83c8a</Data>
<Data>c06d007e</Data>
<Data>0000c41f</Data>
<Data>b80</Data>
<Data>01ce2bc43884f827</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>87f5ca67-97b7-11e2-87e0-d4bed9e5b6b2</Data>
  </EventData>
</Event>
Anyone have any other suggestions?  I'd appreciate any advice.
Thank you!

Answer 1

Hi, I am having the same problem as your user when I try to open a pdf form in acrobat. I also have had a similar problem, still unresolved, described here: http://forums.adobe.com/message/5146964.
I can't find any solutions. I even tried uninstalling Acrobat X pro and instead gong back to installing Acrobat 9. Same problems persist. Don't know what to do.