Issue when opening word document where it doesnt show the template part of the word document

I have a user who when she opens a document that should have a letter head template load in the background the template doesnt show, using another profile on the same machine the template does open, the view can be replicated from the working profile by
selecting page layout/Margins/custom Margins/layout and unticking the different first page box. this setting is correct on the affected profile. I have recreated the users profile but still get the same issue, this issue is affecting all documents the user
opens, is there a setting i am missing? I have also tried resetting word in the registry but this also has had no effect.

Hi,
Could you tell me what version of Word are you using?
Templates (including Normal.dot) are stored in C:\Documents and Settings\user name\Application Data\Microsoft\Templates.
It’s possible that normal.dot file under your profile is corrupted. You can copy the normal.dot file under the normal profile to your store path.
If there is anything else that I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Issue when opening word document where it doesnt show the template part of the word document

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