Issue with 0x80092013 seems to going on long enough .. I can open iTunes but when clicking on the iTunes store tab I get the msg 0x80092013. Is anyone in Apple getting this error as well? I'm sure this on-going error can't be for non-Apple users?

Unsat!

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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HT1349 I just purchased new PC with windows 8.1 and downloaded Itunes, but when I try to add my Music Library from the back up dvd's I created off my old computer it doesn't automatically start the back up process like it did before. How can I "restore"

I just purchased a new PC with windows 8.1 and downloaded new itunes, but when I try to "restore" my music library from the DVDS i made from my old pc it doesn't automatically restore my library as it used to. How do I restore my music library from DVDS?

Thanks but I already did read all of the help notes, which aren't very helpful for this. I did find out the problem- Apple.....they evidently changed one of the major upsides to their old software- being able to back up your entire library onto dvd's- so you can longer do that or restore from the dvds created from older versions of itunes. I suspect greed is at play in that Apple now wants you to pay $24.95 per year to use a "cloud" service where they back it up for you. I can buy a lifetime supply of back up dvds for one year's worth of cloud. So I am now looking into other music software as I am Appled-out. There is no reason for them to take away the back up portion of the software other than to sell you thrir cloud service. As we have already given them a ton of money for 5 Ipods and a bunch of music, I think we have contributed enough. Time to look to solutions outside of the Apple money tree. But thank you for reading and replying.

I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID

I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID with another email address. However i cant get past this screen - it just freezes and wont load or do anything.

Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
Shikha

My iPod Touch 5th generation says disabled connect to itunes but when we connect to itunes it says on itunes that the ipod is locked with a passcode and to go onto the ipod and type in the passcode to proceed. What do I do

My iPod Touch 5th generation says disabled connect to itunes but when we connect to itunes it says on itunes that the ipod is locked with a passcode and to go onto the ipod and type in the passcode to proceed but the ipod is still locked. what do i do?

http://support.apple.com/kb/HT1212

My iPod is disabled, but not because I forgot the password. It says I need to connect with iTunes, but when I try it says I need to enter the password. What do I do?

My iPod is disabled, but not because I forgot the password. It says I need to connect with iTunes, but when I try it says I need to enter the password. What do I do?

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

HT201210 hi i have to reset an ipad from work which belonged to another employee and i dont have his passcode. It says on the ipad that is disabled and connect to itunes but when i connect to itunes it says an error message saying it cant connect no pass

hi, i have to reset an ipad from work which belonged to another employee. It says on the screen that it is disabled and connect to itunes but when i try to connect it says error i need the passcode, can anyone help?

You have to use recovery mode which will totally erase the iPad. Read here.
iPad: Unable to update or restore - Support - Apple

Iphoto- Can see thumbnail, but when clicked a circle with a gray circle and a black exclamation point shows up.

Once I click a picture in Iphoto this pops up.
I can clearly see the picture when its in a thumbnail. I have really Important pictures of my whole family and I would be so devastated if I lost them. I didn't mess around with Iphoto at all. All I ever did was upload pictures to it and one day this started happening to ALL my pictures on there.

Sorry,
your screenshot is not showing.
But an exclamation point usually signifies, that iPhoto cannot access the original image files.
Where is your iPhoto library located? On your system drive, or do you keep it on an external drive?
What version of iPhoto are you running?
Have you installed or updated any software lately? Run any cleaning applications, like MacKeeper, CleanYourMac?
The first thing to try would be to rebuild your iPhoto library. assuming you are using iPhoto '11, see this post by Old Toad:
Re: iphoto crashed
Regards
Léonie

How or where can I find the Outlook mail that is located in the folder on my desktop? I can open it but when I double click, it just makes up an email to be sent with the attachment.

Apple moved my Outlook from my PC over to the MAC and it is now on my desktop but I cannot open it. I click on the folder and when opened it has two folders, one for each of my email accounts and when I click on the one I want, it just makes a new email to be sent. I even dragged it to the download folder and that did not good.
It will also ask me to use another program to open it. I click on Mail and again it makes another email. HELP!!! I have tons of emails that I need to keep tract of my work. Any help would be wonderful.
Thanks,
New Apple user

http://www.apple.com/support/mac101/
Stedman

I am having problems with my itunes, when plugging my iphone or ipod to the laptop - i can see iphone/ipod in the top right corner of itunes but when i click this to the see what is on theis iphone/ipod the option is no longer there, this was working

I am having problems with the new itunes set up ........
when i plug in my iphone or ipod touch it shows in the top right hand corner of itunes
BUT when i click on the shown iphone/ipod the icon its no longer there, i was useing this fine yesterday and it was showing yesterday what is on this ipod and would allow me to add/remove music, but now this option is no longer availlable - i have added a couple of albums to my itunes i can listen to the music from the laptop but cannot sync the ipods to trancefer these albums to the handheld devices -
i have been trying to sort this all day with no luck not sure if there is a problems with itunes or is it something i am doing ????
HELP !!!!!!!!!!!!

BOB we need you urgently
Perhaps Bob will see this thread, he is the professor in these cases.
You do not use a WEP password but wpa/wpa2 on router and equipment.
All equipment connects to WiFi, but for your iPad.
Even with all other equipment WiFi off, you cannot connect your iPad.
Your iPad connects to other WiFi nets correctly.
All resets etc done on iPad and Router.
Still I am not sure it is your router for sure, frustrating...
I want to test 2 other things:
1. in your iPad, set everything OFF in Settings/Cellular, turn off/then/on your WiFi, and see whether it will still not connect...
2. If that does not do it: disconnect the router as well as the modem from the power, for 15 seconds, then reconnect the modem, let it fully start, then reconnect the routet let it fully start, turn of your WiFi in iPad, then on, and see whether it will connect.

TS1814 My phone doesn't have enough GB to update directly and when I Go to ITunes an error window comes up to tell me make sure my network settings are correct and active? How do I fix this to upgrade my phone .

My phone doesn't have enough GB to update directly and when I Go to ITunes an error window comes up to tell me make sure my network settings are correct and active? How do I fix this to upgrade my phone .
<E-mail Edited by Host>

Hi Diesel vdub,
Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes.

I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup.

I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup the iPod. I have authorized my computer. Still no luck.

Go to iTunes>Preferences>Devices and select the iPod backjp and click on delete and try again.
Also
- Reboot the computer
- Try another cable
- Try another USB port

I downloaded itunes but when i try to install i get an error saying "There is a problem with this windows installer package. a programe required for this install could not be run" can anyone help?

I downloaded itunes but when i try to install i get an error saying "There is a problem with the windows install. A programe needed to install could not be open"
can anyone help?

Ok, Below is what worked for me somewhat.
Okay ... try downloading and saving a copy of the iTunesSetup.exe to your PC from the Apple website:
http://www.apple.com/itunes/download/
Now download a trial version of WinRAR:
http://www.rarlab.com/download.php
Open the iTunesSetup.exe with WinRAR, and try to run the standalone install of Apple Application Support from the AppleApplicationSupport.msi you find in there.
It works now BUT there are still problems. It is not allowing or recognizing my Cd/DVD player and i CANT burn. Looking still for this fix.

When I try to open video files purchased through iTunes in Quicktime, I get the message: 'Error 23132: an unknown error occurred. This never happened until I updated iTunes, but when I try to go back to the previous version, I still get the message.

When I try to open video files purchased through iTunes in Quicktime, I get the message: 'Error 23132: an unknown error occurred. This never happened until I updated iTunes, but when I try to go back to the previous version, I still get the message. It is more convenient for me to play videos in Quicktime since iTunes is such a memory hog. Please help.

You may get better results if you switch to this alternate version: iTunes for Windows (64-bit - for older video cards) and, if needed, reinstall QuickTime. The new (nearly) all 64-bit version doesn't seem to play well with QuickTime. Perhaps if DRM authentication is required QuickTime needs to be able to see something that is part of the older 32-bit code.
tt2

Just installed itunes but when i try to open it this error message pops up: "apple application support required." I've tried uninstalling and reinstalling but nothing works

Just installed itunes but when i try to open it this error message pops up: "apple application required" then it suggests uninstalling and reinstalling which i've done a few times but nothing works

When you say you have tried everything, it would help if you told us what you have tried to avoid duplication.
When you installed iTunes did you get any error messages?
Anyway, on the face of it it may be worth trying a separate install of Apple application support.
Uninstall iTunes again. Now open Apple Software update, assuming it is working.
It should offer to download iTunes. Don't do it yet, go to the Tools menu and select Download only.
Then download iTunes. Then go to the tools menu again and select Open download folder and you should see a collection of six files.
Before going on, can you get to this stage OK?
One further thing I would like you to check, are you ahving any problems with Windows updates? Could you check in Windows Update to see if there are any failures.

I am not able to download ITunes. I had some problems with ITunes and had to uninstall but now when I reinstall iTunes after I click on download iTunes and save the File, I get this message"Thank you for downloading iTunes" and nothing else happens. I don

I had some problems with ITunes and had to uninstall but now when I reinstall iTunes after I click on download iTunes and save the File, I get this message"Thank you for downloading iTunes" and nothing else happens. I don't see any thing else. Now not sure what else I have to do.
Thanks,
Ranjit

See the further information area of Troubleshooting issues with iTunes for Windows updates.
tt2

Issue with 0x80092013 seems to going on long enough .. I can open iTunes but when clicking on the iTunes store tab I get the msg 0x80092013. Is anyone in Apple getting this error as well? I'm sure this on-going error can't be for non-Apple users?

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