Issue with additional mailboxes update in outlook 2013

I have weird issue where I have an additional mailbox attach in to in my Outlook 2013 client. this additional email box
(department email box ,eg :[email protected] ) is shared among few other users. I am getting emails to my email
(eg: [email protected]) without any issue but to check additional mailbox's emails I always have to lick on it and then to click on
update this folder option on send /receive on outlook 2013.
I have done following this but fruitless
1. set automatic send/receive to 5mnts
result , after 5,mts NO emails were delivered but after click on
update this folder , i got all emails
2. remove the outlook profile and re-created (Deleted data diles on C:\Users\my username \AppData\Local\Microsoft\Outlook
result , same
It would be
great if expert can help me on this, Many thanks in advance
Cheers
Epsi

Hi Epsi,
According to your description, the issue seems that your shared mailbox can’t be updated automatically. If your shared mailbox is added as an additional mailbox via
the Exchange email account’s Advanced tab (using the
Open these additional mailboxes option) or via Auto-Mapping,
please check the following settings in Outlook:
1. Open Outlook, click File > Account Settings
> Account Settings.
2. Click Change and make sure Use Cached Exchange Mode is checked.
3. Click More Settings > Advanced tab. Make sure use Cached Exchange Mode is checked and uncheck Download shared folders to use shared folder in Online mode.
4. Click Apply > OK > Next > Finish.
Then restart Outlook to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

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