Issue with Adobe reader on the Z10

Every time i try to open a pdf on my z10 i get an error message saying "Unrecognised error 6 trying to view ... .pdf." also, the Adobe reader icon on my home screen is blank. Thought I'd reinstall to resolve this but can't seem to figure out how. Since it was a pre loaded app, i can't delete it.
Anyone got any ideas?
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

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Hello,
I am having issue getting Adobe Reader XI to install onto a machine and needing help resolving it. The machine itself meet and exceed the requirement for the installation. There was a previous version of it installed, but was remove via Group Policy and now it is being deploy via SCCM 2012. So far out of 100+ machines all have successful installed adobe reader XI through the new deployment, except one. Incase you're wondering what the installation logs look like I have copy and paste it below:
=== Verbose logging started: 6/5/2013 17:09:44 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (C4:E0) [17:09:44:988]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C4:E0) [17:09:44:988]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C4:F0) [17:09:44:994]: Resetting cached policy values
MSI (c) (C4:F0) [17:09:44:994]: Machine policy value 'Debug' is 0
MSI (c) (C4:F0) [17:09:44:994]: ******* RunEngine:
           ******* Product: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (C4:F0) [17:09:44:995]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (C4:F0) [17:09:44:995]: Grabbed execution mutex.
MSI (c) (C4:F0) [17:09:45:042]: Cloaking enabled.
MSI (c) (C4:F0) [17:09:45:042]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C4:F0) [17:09:45:045]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:90) [17:09:45:050]: Running installation inside multi-package transaction C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
MSI (s) (D8:90) [17:09:45:050]: Grabbed execution mutex.
MSI (s) (D8:AC) [17:09:45:052]: Resetting cached policy values
MSI (s) (D8:AC) [17:09:45:052]: Machine policy value 'Debug' is 0
MSI (s) (D8:AC) [17:09:45:052]: ******* RunEngine:
           ******* Product: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (D8:AC) [17:09:45:066]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (D8:AC) [17:09:45:123]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (D8:AC) [17:09:45:123]: Note: 1: 1715 2: Adobe Reader XI (11.0.03)
MSI (s) (D8:AC) [17:09:45:123]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Adobe Reader XI (11.0.03).".
MSI (s) (D8:AC) [17:09:50:827]: The call to SRSetRestorePoint API succeeded. Returned status: 0, llSequenceNumber: 230.
MSI (s) (D8:AC) [17:09:50:889]: File will have security applied from OpCode.
MSI (s) (D8:AC) [17:09:51:049]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi' against software restriction policy
MSI (s) (D8:AC) [17:09:51:049]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (D8:AC) [17:09:51:049]: SOFTWARE RESTRICTION POLICY: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi is not digitally signed
MSI (s) (D8:AC) [17:09:51:052]: SOFTWARE RESTRICTION POLICY: C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (D8:AC) [17:09:51:052]: End dialog not enabled
MSI (s) (D8:AC) [17:09:51:052]: Original package ==> C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
MSI (s) (D8:AC) [17:09:51:052]: Package we're running from ==> C:\Windows\Installer\2a70f78.msi
MSI (s) (D8:AC) [17:09:51:059]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (D8:AC) [17:09:51:059]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-1033-7B44-AB0000000001}'.
MSI (s) (D8:AC) [17:09:51:059]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (D8:AC) [17:09:51:065]: MSCOREE not loaded loading copy from system32
MSI (s) (D8:AC) [17:09:51:069]: Machine policy value 'TransformsSecure' is 0
MSI (s) (D8:AC) [17:09:51:069]: User policy value 'TransformsAtSource' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'DisablePatch' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'DisableMsi' is 0
MSI (s) (D8:AC) [17:09:51:070]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:071]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:071]: Running product '{AC76BA86-7AD7-1033-7B44-AB0000000001}' with user privileges: It's not assigned.
MSI (s) (D8:AC) [17:09:51:071]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (D8:AC) [17:09:51:071]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (D8:AC) [17:09:51:071]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-1033-7B44-AB0000000001}'.
MSI (s) (D8:AC) [17:09:51:071]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (D8:AC) [17:09:51:071]: Transforms are not secure.
MSI (s) (D8:AC) [17:09:51:072]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'D:\ReaderXI.log'.
MSI (s) (D8:AC) [17:09:51:072]: Command Line: CURRENTDIRECTORY=C:\Users\lavdang CLIENTUILEVEL=2 CLIENTPROCESSID=7364
MSI (s) (D8:AC) [17:09:51:072]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{8017784A-94A5-40AD-AE48-D46040E2A00C}'.
MSI (s) (D8:AC) [17:09:51:072]: Product Code passed to Engine.Initialize:           ''
MSI (s) (D8:AC) [17:09:51:072]: Product Code from property table before transforms: '{AC76BA86-7AD7-1033-7B44-AB0000000001}'
MSI (s) (D8:AC) [17:09:51:072]: Product Code from property table after transforms: '{AC76BA86-7AD7-1033-7B44-AB0000000001}'
MSI (s) (D8:AC) [17:09:51:072]: Product not registered: beginning first-time install
MSI (s) (D8:AC) [17:09:51:072]: Product {AC76BA86-7AD7-1033-7B44-AB0000000001} is not managed.
MSI (s) (D8:AC) [17:09:51:072]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:072]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:51:072]: MSI_LUA: Elevation required to install product, will prompt for credentials
MSI (s) (D8:AC) [17:09:52:894]: MSI_LUA: Credential Request return = 0x0
MSI (s) (D8:AC) [17:09:52:894]: MSI_LUA: Elevated credential consent provided. Install will run elevated
MSI (s) (D8:AC) [17:09:52:894]: Note: 1: 2205 2: 3: MsiPackageCertificate
MSI (s) (D8:AC) [17:09:52:894]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (D8:AC) [17:09:52:894]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (D8:AC) [17:09:52:894]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (D8:AC) [17:09:52:894]: Adding new sources is allowed.
MSI (s) (D8:AC) [17:09:52:895]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:895]: Package name extracted from package path: 'AdbeRdr11000_en_US.msi'
MSI (s) (D8:AC) [17:09:52:895]: Package to be registered: 'AdbeRdr11000_en_US.msi'
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Modifying ADMIN_INSTALL property. Its current value is 'NO'. Its new value: 'YES'.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding IsAdminPackage property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:900]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:52:900]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (D8:AC) [17:09:52:900]: Product installation will be elevated because user provided elevated credentials and product is being installed per-machine.
MSI (s) (D8:AC) [17:09:52:900]: Running product '{AC76BA86-7AD7-1033-7B44-AB0000000001}' with elevated privileges: Product is assigned.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\lavdang'.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '2'.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '7364'.
MSI (s) (D8:AC) [17:09:52:900]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (D8:AC) [17:09:52:900]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:900]: TRANSFORMS property is now:
MSI (s) (D8:AC) [17:09:52:900]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '300'.
MSI (s) (D8:AC) [17:09:52:903]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming
MSI (s) (D8:AC) [17:09:52:905]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Favorites
MSI (s) (D8:AC) [17:09:52:907]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (D8:AC) [17:09:52:909]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Documents
MSI (s) (D8:AC) [17:09:52:911]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (D8:AC) [17:09:52:913]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (D8:AC) [17:09:52:914]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (D8:AC) [17:09:52:915]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (D8:AC) [17:09:52:915]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (D8:AC) [17:09:52:916]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Local
MSI (s) (D8:AC) [17:09:52:917]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Pictures
MSI (s) (D8:AC) [17:09:52:919]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (D8:AC) [17:09:52:920]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (D8:AC) [17:09:52:921]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (D8:AC) [17:09:52:922]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (D8:AC) [17:09:52:923]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (D8:AC) [17:09:52:926]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (D8:AC) [17:09:52:927]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (D8:AC) [17:09:52:928]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (D8:AC) [17:09:52:929]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (D8:AC) [17:09:52:930]: SHELL32::SHGetFolderPath returned: C:\Users\lavdang\Desktop
MSI (s) (D8:AC) [17:09:52:931]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (D8:AC) [17:09:52:932]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (s) (D8:AC) [17:09:52:932]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (D8:AC) [17:09:52:935]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding AdminUser property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:935]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (D8:AC) [17:09:52:935]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'SPEC Services, Inc.'.
MSI (s) (D8:AC) [17:09:52:935]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'SPEC Services, Inc.'.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\2a70f78.msi'.
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi'.
MSI (s) (D8:AC) [17:09:52:935]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (D8:AC) [17:09:52:935]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (D8:AC) [17:09:52:935]: Machine policy value 'DisableRollback' is 0
MSI (s) (D8:AC) [17:09:52:935]: User policy value 'DisableRollback' is 0
MSI (s) (D8:AC) [17:09:52:935]: PROPERTY CHANGE: Adding UILevel property. Its value is '3'.
=== Logging started: 6/5/2013 17:09:52 ===
MSI (s) (D8:AC) [17:09:52:936]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (D8:AC) [17:09:52:936]: Doing action: INSTALL
Action start 17:09:52: INSTALL.
MSI (s) (D8:AC) [17:09:52:937]: Running ExecuteSequence
MSI (s) (D8:AC) [17:09:52:937]: Doing action: SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54
MSI (s) (D8:AC) [17:09:52:937]: PROPERTY CHANGE: Adding SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54 property. Its value is 'C:\Windows\SysWOW64\'.
Action start 17:09:52: SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54.
MSI (s) (D8:AC) [17:09:52:937]: Doing action: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D
Action ended 17:09:52: SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54. Return value 1.
MSI (s) (D8:AC) [17:09:52:937]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D property. Its value is 'C:\Windows\'.
Action start 17:09:52: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.
MSI (s) (D8:AC) [17:09:52:937]: Doing action: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D
Action ended 17:09:52: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.
MSI (s) (D8:AC) [17:09:52:938]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D property. Its value is 'C:\Windows\SysWOW64\'.
Action start 17:09:52: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.
MSI (s) (D8:AC) [17:09:52:938]: Doing action: ISSetupFilesExtract
Action ended 17:09:52: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.
MSI (s) (D8:70) [17:09:54:074]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI17B2.tmp, Entrypoint: SFStartupEx
MSI (s) (D8:E8) [17:09:54:075]: Generating random cookie.
MSI (s) (D8:E8) [17:09:54:077]: Created Custom Action Server with PID 8648 (0x21C8).
MSI (s) (D8:A8) [17:09:54:108]: Running as a service.
MSI (s) (D8:A8) [17:09:54:109]: Hello, I'm your 32bit Impersonated custom action server.
Action start 17:09:52: ISSetupFilesExtract.
1: Starting to extract setup files
1: Getting SUPPORTDIR property :
1: Extracting SetupFiles to: C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}
1: Getting ISSetupFile table view
1: Executing ISSetupFile table view
1: Extracting Setup File:
1: C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}\FixTransforms. exe
MSI (s) (D8!64) [17:09:54:183]: PROPERTY CHANGE: Adding SUPPORTDIR property. Its value is 'C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}'.
MSI (s) (D8!64) [17:09:54:183]: PROPERTY CHANGE: Adding ISSETUPFILESCOMPLETED property. Its value is 'Completed'.
1: Setting SUPPORTDIR property to: C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}
1: Setting ISSETUPFILESCOMPLETED property
MSI (s) (D8:AC) [17:09:54:184]: Doing action: AppSearch
Action ended 17:09:54: ISSetupFilesExtract. Return value 1.
Action start 17:09:54: AppSearch.
MSI (s) (D8:AC) [17:09:54:184]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Acrobat.exe 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\11.0\Installer 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\6.0\InstallPath 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Adobe\Acrobat Reader\11.0\Installer\Optimization 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Adobe\Repair\Acrobat Reader 3: 2
MSI (s) (D8:AC) [17:09:54:186]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Adobe\Acrobat Reader\11.0\Installer\Optimization 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\7.0\InstallPath 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Adobe Acrobat\11.0\InstallPath 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Adobe\Acrobat Reader\8.0\Installer 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroRd32.exe 3: 2
MSI (s) (D8:AC) [17:09:54:187]: Doing action: SetOSSpecificProperties
Action ended 17:09:54: AppSearch. Return value 1.
MSI (s) (D8:6C) [17:09:54:212]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI1CA3.tmp, Entrypoint: SetOSSpecificProperties
MSI (s) (D8!9C) [17:09:54:227]: PROPERTY CHANGE: Adding WindowsSystemString property. Its value is '(Windows Vista 64-bit)'.
Action start 17:09:54: SetOSSpecificProperties.
MSI (s) (D8:AC) [17:09:54:228]: Doing action: LaunchConditions
Action ended 17:09:54: SetOSSpecificProperties. Return value 1.
Action start 17:09:54: LaunchConditions.
MSI (s) (D8:AC) [17:09:55:643]: Product: Adobe Reader XI (11.0.03) -- Adobe Reader XI (11.0.03) requires Internet Explorer 7.0 or greater. Please visit www.microsoft.com to upgrade Internet Explorer.
MSI (c) (C4:E0) [17:09:54:230]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
Adobe Reader XI (11.0.03) requires Internet Explorer 7.0 or greater. Please visit www.microsoft.com to upgrade Internet Explorer.
Action ended 17:09:55: LaunchConditions. Return value 3.
Action ended 17:09:55: INSTALL. Return value 3.
Property(S): Text = 0
Property(S): DiskPrompt = [1]
Property(S): Registration = No
Property(S): UpgradeCode = {A6EADE66-0000-0000-484E-7E8A45000000}
Property(S): WindowsSystemString = (Windows Vista 64-bit)
Property(S): ISSETUPFILESCOMPLETED = Completed
Property(S): VersionNT = 601
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): AppDataFolder = C:\Users\lavdang\AppData\Roaming\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FavoritesFolder = C:\Users\lavdang\Favorites\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): LocalAppDataFolder = C:\Users\lavdang\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\lavdang\Pictures\
Property(S): PersonalFolder = C:\Users\lavdang\Documents\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): SendToFolder = C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): TempFolder = C:\Users\lavdang\AppData\Local\Temp\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): SUPPORTDIR = C:\Users\lavdang\AppData\Local\Temp\{AC76BA86-7AD7-1033-7B44-AB0000000001}
Property(S): ACTION = INSTALL
Property(S): VersionNT64 = 601
Property(S): UILevel = 3
Property(S): OriginalDatabase = C:\Windows\ccmcache\2p\AdbeRdr11000_en_US.msi
Property(S): DATABASE = C:\Windows\Installer\2a70f78.msi
Property(S): COMPANYNAME = SPEC Services, Inc.
Property(S): USERNAME = SPEC Services, Inc.
Property(S): MsiRunningElevated = 1
Property(S): AdminUser = 1
Property(S): RedirectedDllSupport = 2
Property(S): WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D = C:\Windows\
Property(S): SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D = C:\Windows\SysWOW64\
Property(S): ALLUSERS = 1
Property(S): DirectoryTable100_x86.AFA96EB4_FA9F_335C_A7CB_36079407553D = DirectoryTable
Property(S): SystemFolder.21022.08.Microsoft_VC90_CRT_x86.RTM.0138F525_6C8A_333F_A105_14AE030B9A54 = C:\Windows\SysWOW64\
Property(S): Dummy_Microsoft_VC90_CRT_x86.0138F525_6C8A_333F_A105_14AE030B9A54 = 1
Property(S): Dummy_policy_9_0_Microsoft_VC90_CRT_x86.52105B6B_A3EF_3A90_882A_947B287C203A = 1
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): MsiNetAssemblySupport = 4.0.30319.1
Property(S): Date = 6/5/2013
Property(S): Time = 17:09:55
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextInternalLeading = 3
Property(S): TextHeight = 16
Property(S): BorderSide = 1
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Property(S): ScreenY = 768
Property(S): ScreenX = 1024
Property(S): SystemLanguageID = 1033
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Property(S): AS_REPAIR_VERSION_LIST = A
Property(S): UserLanguageID = 1033
Property(S): ProductCode = {AC76BA86-7AD7-1033-7B44-AB0000000001}
Property(S): ApplicationUsers = AllUsers
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Reinstall
Property(S): SetupType = Typical
Property(S): _IsSetupTypeMin = Typical
Property(S): ARPCONTACT = Customer Support
Property(S): ARPHELPLINK = http://www.adobe.com/support/main.html
Property(S): ARPREADME = Readme.htm
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Property(S): ARPURLUPDATEINFO = http://www.adobe.com/products/acrobat/readstep.html
Property(S): DefaultUIFont = Tahoma8
Property(S): ErrorDialog = SetupError
Property(S): INSTALLLEVEL = 100
Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
Property(S): Manufacturer = Adobe Systems Incorporated
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): ProductID = none
Property(S): ProductLanguage = 1033
Property(S): ProductName = Adobe Reader XI (11.0.03)
Property(S): ProductVersion = 11.0.03
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): TRACKINGKEY = Software\Adobe\Acrobat Reader\7.0
Property(S): ARPPRODUCTICON = SC_Reader.ico
Property(S): Cancel = 0
Property(S): RadioGroup = 0
Property(S): TypicalText = 0
Property(S): ARPCOMMENTS =
Property(S): ERROR_MIN_OVER_BIG = Setup has detected that you already have a more functional product installed. Setup will now terminate.
Property(S): SecureCustomProperties = DEFAULT_VERB;ACTIONPROPERTY;ELEMENTS;RDRMIN;RDRBIG;RDRBIG_8X;RDRBIG_9X;RDRBIG_10X;UT_FRB; UT_FRS;UT_AT;UT_AP1;UT_AP2;UT_AS1;UT_AS2;UT_A3D;UT_6X;UT_7X;UT_MM61;UT_MM62;UT_MM63;UT_EB6 1;UT_EB62;UT_EB63;AS_OPTIMIZE_ENABLED;ACROBAT_APP_PATH;AS_HKCR_EXE;PDFSHELL_LOCALSERVER_CO MMAND;PDF_DEFAULTICON;PDF_PREVIEW_HANDERLER_DLL;PDF_PREVIEW_HANDERLER_HELPDIR;DISABLE_PDFO WNERSHIP_RESTORE;PDF_INPROCSERVER_VIEWERPS;READER_PATH;IS_CURRENT_PDFOWNER;SUPPRESSLANGSEL ECTION;MIN_SYSTEM;ACROBAT_11_INSTALLED;AS_INSTALLDIR;ARM_COLLECT;BLOCK_APP_TIMEOUT;BLOCK_E NTRYPOINT_LOGGING;UPDATE_MODE;UPDATE_UI_MODE;PDX_DEFAULT_PROGID;DEFAULT_PROGID;OWNERSHIP_S TATE;PDF_INTEGRATION;ENABLE_OPTIMIZATION;DEFAULT_PDF_PROGID;DEFAULT_CURVER_PROGID;PDF_ACRO BROKER_PATH;INSTALLMAJORVERSION;ARMED
Property(S): BrandName = Adobe Reader XI (11.0.03)
Property(S): ISVROOT_PORT_NO = 0
Property(S): UserSID = S-1-5-21-606747145-884357618-1801674531-3921
Property(S): IsMinIE_Message = requires Internet Explorer 7.0 or greater. Please visit www.microsoft.com to upgrade Internet Explorer.
Property(S): ISLANGFLAG = ENU
Property(S): FilesLabel = 0
Property(S): DisallowRunFromSource = 1
Property(S): AppsInUseSilentAbort = A process is running that cannot be shut down by Setup. Please either close all applications and run Setup again, or restart your computer and run Setup again.
Property(S): ENABLE_CACHE_FILES = YES
Property(S): OLE_VERB_OPEN = &Open,0,2
Property(S): REINSTALLMODE = omus
Property(S): Elevated = 1
Property(S): ENABLE_OPTIMIZATION = YES
Property(S): ERROR_DEFRAG_MSG = Optimizing performance ...
Property(S): ERROR_DEFRAG_ADTEMPLATE = Completed [1]% of process
Property(S): ERROR_CANNOT_OPTIMIZE_DISK = NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible. To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.
Property(S): EULA_ACCEPT = NO
Property(S): DISABLE_BROWSER_INTEGRATION = NO
Property(S): AcroIEHelper_Description = Adobe PDF Reader Link Helper
Property(S): ADMIN_INSTALL = YES
Property(S): AdminProperties = ADMIN_INSTALL
Property(S): REMOVE_PREVIOUS = YES
Property(S): SYNCHRONIZER = YES
Property(S): OpenWith = Open with Adobe Reader XI
Property(S): SetupCacheExport =
Property(S): LC_UNSUPPORTED_OS = This application cannot be installed on this operating system. Setup will now terminate. Please refer to the minimum system requirements at http://www.adobe.com/go/reader_system_reqs.
Property(S): ApplicationList = 0
Property(S): DEFAULT_ATTACHMENT_WHITELIST = version:1|.ade:3|.adp:3|.app:3|.arc:3|.arj:3|.asp:3|.bas:3|.bat:3|.bz:3|.bz2:3|.cab:3|.ch m:3|.class:3|.cmd:3|.com:3|.command:3|.cpl:3|.crt:3|.csh:3|.desktop:3|.dll:3|.exe:3|.fxp:3 |.gz:3|.hex:3|.hlp:3|.hqx:3|.hta:3|.inf:3|.ini:3|.ins:3|.isp:3|.its:3|.job:3|.js:3|.jse:3| .ksh:3|.lnk:3|.lzh:3|.mad:3|.maf:3|.mag:3|.mam:3|.maq:3|.mar:3|.mas:3|.mat:3|.mau:3|.mav:3 |.maw:3|.mda:3|.mdb:3|.mde:3|.mdt:3|.mdw:3|.mdz:3|.msc:3|.msi:3|.msp:3|.mst:3|.ocx:3|.ops: 3|.pcd:3|.pi:3|.pif:3|.prf:3|.prg:3|.pst:3|.rar:3|.reg:3|.scf:3|.scr:3|.sct:3|.sea:3|.shb: 3|.shs:3|.sit:3|.tar:3|.taz:3|.tgz:3|.tmp:3|.url:3|.vb:3|.vbe:3|.vbs:3|.vsmacros:3|.vss:3| .vst:3|.vsw:3|.webloc:3|.ws:3|.wsc:3|.wsf:3|.wsh:3|.z:3|.zip:3|.zlo:3|.zoo:3|.pdf:2|.fdf:2 |.jar:3|.pkg:3|.tool:3|.term:3
Property(S): EXEC_MENU_WHITELIST = Close|GeneralInfo|Quit|FirstPage|PrevPage|NextPage|LastPage|ActualSize|FitPage|FitWidth|F itHeight|SinglePage|OneColumn|TwoPages|TwoColumns|ZoomViewIn|ZoomViewOut|ShowHideBookmarks |ShowHideThumbnails|Print|GoToPage|ZoomTo|GeneralPrefs|SaveAs|FullScreenMode|OpenOrganizer |Scan|Web2PDF:OpnURL|AcroSendMail:SendMail|Spelling:Check Spelling|PageSetup|Find|FindSearch|GoBack|GoForward|FitVisible|ShowHideArticles|ShowHideF ileAttachment|ShowHideAnnotManager|ShowHideFields|ShowHideOptCont|ShowHideModelTree|ShowHi deSignatures|InsertPages|ExtractPages|ReplacePages|DeletePages|CropPages|RotatePages|AddFi leAttachment|FindCurrentBookmark|BookmarkShowLocation|GoBackDoc|GoForwardDoc|DocHelpUserGu ide|HelpReader|rolReadPage|HandMenuItem|ZoomDragMenuItem|CollectionPreview|CollectionHome| CollectionDetails|CollectionShowRoot|&Pages|Co&ntent|&Forms|Action &Wizard|Recognize &Text|P&rotection|&Sign && Certify|Doc&ument Processing|Print Pro&duction|Ja&vaScript|&Accessibility|Analy&ze|&Annotations|D&rawing Markups|Revie&w
Property(S): Browser_Integration = 2
Property(S): ARPNOREPAIR = 1
Property(S): ActionTextLabel = 0
Property(S): CurrentPdfOwner = 0
Property(S): ReadmeHtml = Readme.htm
Property(S): OprimizeError2 = 0
Property(S): KBDOCLINK_ERROR_INVDRIVE = http://kb2.adobe.com/cps/404/kb404946.html
Property(S): ReaderProcessPopup = 0
Property(S): BrandNameMajorVer = Adobe Reader XI
Property(S): DefragResetProgress = No
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): PDF_INTEGRATION = 1
Property(S): _5789b66a5ab8e = {AC76BA80-0011-7AD7-0000-000000000000}
Property(S): AttentionCloseReader = 0
Property(S): RunTimeProperties = CACHE_DIR;ProductName;OriginalDatabase;REMOVE;WindowsFolder;SetupCacheExport;ALLUSERS;REI NSTALLMODE;PLUG_INS;DefragResetProgress;ALLUSERS_APPDATA_ADOBE;DEFAULT_VERB;IS_CURRENT_PDF OWNER;ACTIVE_X;Installed;READER;ProductCode;UPDATE_MODE;INSTALLMAJORVERSION;VersionNT;Vers ionNT64;SystemFolder;PATCH
Property(S): ReaderDefaultProgramDesc = is the trusted standard for reliably viewing, printing, signing and commenting on PDF documents. It's the only PDF viewer that can open and interact with all types of PDF content - including forms and multimedia - and is available across leading desktop and mobile device platforms
Property(S): DV = 11.0
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(S): RestartManagerOption = CloseRestart
Property(S): DEFAULT_VERB = Read
Property(S): UPDATE_UI_MODE = 3
Property(S): BLOCK_APP_TIMEOUT = 120
Property(S): BLOCK_ENTRYPOINT_LOGGING = 0
Property(S): LC_UNSUPPORTED_OS_2 = Setup will now terminate. Please refer to the minimum system requirements at http://www.adobe.com/go/reader_system_reqs.
Property(S): LC_UNSUPPORTED_OS_1 = This application cannot be installed on this operating system
Property(S): AppsInUseUnknownAcrobatApps = Applications that are using Adobe Reader or Adobe Acrobat
Property(S): EmbdUI = 1
Property(S): ADOBE_LINK = http://www.adobe.com
Property(S): _WebLinkChecked = 0
Property(S): CurrentProduct = 0
Property(S): DWUSLINK = CEFB870FBECC80BF79AC97C8298C978FD9DCB78FCEDC5098CE8B974F99DBF0F8CEEC50A809AC
Property(S): LogonUser = Lavdang
Property(S): PROCESSPATHWITHID = %s with process ID: %d
Property(S): LANG_LIST = en_US,ca_ES,eu_ES,bg_BG,zh_CN,zh_TW,cs_CZ,da_DK,de_DE,es_ES,et_ET,fr_FR,hr_HR,hu_HU,it_IT ,ja_JP,ko_KR,lt_LT,lv_LV,nl_NL,nb_NO,pl_PL,pt_BR,ro_RO,ru_RU,sk_SK,sl_SI,fi_FI,sv_SE,tr_TR ,uk_UA
Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(S): UNKNOWNPROCESSWITHID = Unknown process with process ID: %d
Property(S): Square = 1
Property(S): SUPPRESSLANGSELECTION = 1
Property(S): ISReleaseFlags = ENU,READERBIG
Property(S): VirtualMemory = 39564
Property(S): PhysicalMemory = 12278
Property(S): Intel = 6
Property(S): Msix64 = 6
Property(S): Privileged = 1
Property(S): MsiAMD64 = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): RecentFolder = C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): NetHoodFolder = C:\Users\lavdang\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): RemoteAdminTS = 1
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 1
Property(S): WindowsBuild = 7601
Property(S): VersionMsi = 5.00
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 300
Property(S): CLIENTPROCESSID = 7364
Property(S): CLIENTUILEVEL = 2
Property(S): CURRENTDIRECTORY = C:\Users\lavdang
Property(S): IsAdminPackage = 1
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {8017784A-94A5-40AD-AE48-D46040E2A00C}
Property(S): MsiLogFileLocation = D:\ReaderXI.log
MSI (s) (D8:AC) [17:09:55:668]: Note: 1: 1708
MSI (s) (D8:AC) [17:09:55:668]: Product: Adobe Reader XI (11.0.03) -- Installation operation failed.
MSI (s) (D8:AC) [17:09:55:669]: Windows Installer installed the product. Product Name: Adobe Reader XI (11.0.03). Product Version: 11.0.03. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
MSI (s) (D8:AC) [17:09:55:671]: Deferring clean up of packages/files, if any exist
MSI (s) (D8:AC) [17:09:55:671]: MainEngineThread is returning 1603
MSI (s) (D8:90) [17:09:55:671]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 230, szDescription: "".
MSI (s) (D8:90) [17:09:55:672]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
=== Logging stopped: 6/5/2013 17:09:55 ===
MSI (s) (D8:90) [17:09:55:673]: User policy value 'DisableRollback' is 0
MSI (s) (D8:90) [17:09:55:673]: Machine policy value 'DisableRollback' is 0
MSI (s) (D8:90) [17:09:55:673]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:90) [17:09:55:673]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:90) [17:09:55:674]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:90) [17:09:55:674]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (D8:90) [17:09:55:674]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (D8:90) [17:09:55:674]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (D8:90) [17:09:55:674]: Restoring environment variables
MSI (s) (D8:90) [17:09:55:675]: Destroying RemoteAPI object.
MSI (s) (D8:E8) [17:09:55:675]: Custom Action Manager thread ending.
MSI (c) (C4:F0) [17:09:55:676]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C4:F0) [17:09:55:676]: MainEngineThread is returning 1603
=== Verbose logging stopped: 6/5/2013 17:09:55 ===

This thread is pretty old, are you still having this issue?

Print issue with Adobe Reader X

okay, so my problem is this:
when i print this specific document to this printer (HP Color LaserJet CP3525 PS), it will print the banner in the correct purple color.
however, when another fellow employee trys to print it to the SAME printer, with the same settings, it comes out almost a navy blue/indigo color.
i think this may be where the issue is: this is a screenshot of MY print properties under the color tab. the option for "CMYK Color" is not available under his print properties color tab. he has the latest/greatest, just updated it an hour or so ago to make sure that the update was not the issue.
why is this not showing up on his? is there some sort of add-on needed? does something else need to be upgraded?

A non admin will not be able to update Adobe Reader when the UAC turned OFF. This is the intended behavior with the Updater service for Adobe Acrobat/Reader.
Please see the following document for more details: http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

Javascript maildoc issue with Adobe Reader 9.5

Good morning all,
I am trying to find a possible answer to an issue I have been given regarding the maildoc javascript we are using in one of our forms.
We are on Windows XP, Adobe Reader 9.5 and Outlook 2010.
We generate purchase orders within SAP and forward to out vendors, they supply confirmation information and digitally sign the document. The completed document should then be emailed as an attachment.
Using Adobe Reader X this process runs very smoothly but in 9.5 the email is generated but without the PDF form as an attachment.
Has anybody else had this issue or is this known and not available until X? I have read on a number of posts that there are possible issues with Apple and such the like but wondered whether this was also an issue on the MS platform.
Thanks in advance.
Ashley

Could I then ask another question regarding this?
Was it possible to generate the email including the PDF from Adobe Reader in version 9.5 or was this facility only available in Adobe Acrobat until the introduction of Adobe Reader X?
Hope this makes sense as I really need to get an answer back to my boss.
Thanks for any information in advance.
Ashley

Issue with Adobe Reader (Desktop app) on Mac OS X Lion

Hi there,
I want to print a pdf like a booklet.
I first try with Adobe Reader 9 but it says something lik "Unable to print document" and "no pages selected for print". And the print to pdf doesn't work either.
here is a screenshot of the parameters pop-up (sorry it's in french)
After that I decided to install Adobe Reader X (10.1) but when I choose print from the menu nothing pop-up it's like if print was disable (but the text in the menu is not grayed out)
So how can I achieve what I want to do?
PS: I cannot install the 10.1.1 update. I've tried two way: first from the drop down menu it says that an internal error has happened (the loading of an application's ressource failed), second I've downloaded the update from the website and an internal error occurs during the installation process.
Thanks in advance
Camille Gallet

Thanks for the suggestion! I found what the problem was. I dragged the old Adobe folder to the trash in an attempt to uninstall it. I then downloaded a fresh copy and installed that. When the Adobe 5.0 folder (for Adobe Reader 5.0.5) was open, I saw the "CoolTypeCarbonLib" file in it. I then double-clicked the Adobe Reader icon and it started just fine. Then, I pressed the Alt/Option key and dragged the Adobe Reader icon to make a copy on the desktop. When I double-clicked the icon I created on the desktop, I got the "CoolTypeCarbonLib" error. So, I made he mistake of incorrectly making a copy of the Adobe Reader icon on the desktop.
Now that it's working, how can I make an Adobe Reader icon on the desktop that will actually work?
have the Software Update CP check if you need any
updates. You don't have to use the Software Update CP
to download and install them, but I'm betting it'll
report about 6 required updates you should get.
CarbonLib v1.6 will be one of them.
As well as iTunes v2.0.4, AppleScript v1.8.3, Java
1.2.6, etc.
Ok, how do I do this? I'm not really a Mac user.
Thanks!
Peace...

How do I fix this setting issue with Adobe Reader X?

I'm trying to set up Adobe Reader X on a Windows 7 Professional system so I can push the image out to a companies server, and I'm testing all the apps with it too. I've installed Adobe Reader X after using their .msi editor to make it so all updates are auto-installed...but I'm looking at Settings with a non-admin account and they're still set to "Do not download or install updates automatically" I've changed this setting with the local admin, the domain admin and with the test user and it always reverts, for the test user, back to do not download. This is driving me crazy, does anyone know how to make the auto update option to stick for a non-admin!?

A non admin will not be able to update Adobe Reader when the UAC turned OFF. This is the intended behavior with the Updater service for Adobe Acrobat/Reader.
Please see the following document for more details: http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

Issues with Adobe Reader XI -- lost "submit" button option

When I updated to Adobe Reader XI, the "submit" button that was located in the fillable form (in the purple bar) disappeared. When I downgraded to Adobe Reader X, the "Submit" button reappeared. Why is the option no longer available in XI?

Some things to try...
update to 11.0.5
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Having compatiblity issues with adobe reader. What pdf file software should I use with Mac

Having problem with Adobe reader what software works well on mac for pdf file creation/reading and sending via email. Also how do I uninstall adobe reader so that all hints of it are erased.

To remove the Adobe PDF Reader:
1. Drag the Adobe Reader folder from the Applications folder to the Trash
2. Remove AdobePDFViewer.plugin from the Library/Internet Plug-Ins folder
Macs offer good PDF capability in the operating system. You can use Word or other program to create somthing you want to save/send in PDF format, then choose print, click on the PDF button at the bottom of the print window, where you can choose to email the PDF file.

Issue with Adobe Reader XI Freezing when Printing/Opening Documents

I've been having problems with Adobe Reader XI freezing when I attempt to print documents. I've uninstalled and reinstalled it several times. I've gone back to previous versions. I've disabled protected mode. I've run Adobe reader without background programs running. I've done a disk clean-up, and deleted temporary files. All to no avail. Is there anyone who can help me solve this problem.

There's no built-in function in Reader that does that, but it can be done using a script.

Would an issue with Adobe Reader XI be the reason I would not have a scroll bar or another way to navigate a list on a website that requires Adobe?

The publisher of our text books have an online resource we use to access materials that requires the use of Adobe Reader. For the past few days I have been unable to navigate through the site because there is not a scroll bar or any method to move through the list using the navigation bookmarks provided for that purpose. I have spoken, at length, with the online support team at the publishing company, and we have tried many trouble shooting steps. The technician I was working with also checked on the Adobe website to see if he could find anything else. He and I are both at a loss. As the problem doesn't seem to be on his end (the publisher, website, etc) or my end (my settings for PDF on my computer, version of Adobe, platform, etc.), I am hoping someone might have an idea of how to help solve this issue.

My operating system is Windows 7, I've tried both Chrome and Mozilla Firefox, and the Reader version is 11.0.09. In Chrome, the Adobe PDF plugin has been enabled and "always allow" has been selected. The Chrome PDF viewer had been disabled. The adjustments have also been made in Firefox to use Adobe Acrobat.
I appreciate any help or advice you are able to offer.

Issue with Adobe reader on the Z10

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