Issue with Apple id security

Sorry if this isn't the correct community for this question, none of the others seemed to fit either.
So here is my issue, and I'm hoping someone has advice because so far calling/emailing apple support hasn't helped.
Since July I have been receiving CONSTANT email requests from someone trying to change the password on my Apple Id. I’m not talking about 1-2 emails a month, I’m talking about 15 in August, around 24 in September and an impressive 32 last month and, 13 emails since the 14th. I have reformatted my laptop, changed passwords on everything, virus scans, and spyware scans. At the request of Apple support I started to report the phishing emails, I’ve removed my alternate email. Again at the request of Apple support, I created a NEW email just to use as my new Apple Id and primary email. The guy assured me that the next time the person tried to submit a password reset on my old primary email/Apple Id that it would come back with an error telling the person no account is associated with that email address. Well that guy was pretty much dead wrong, not more than 2 minutes after hanging up with him I received yet another request for my password.
Does anyone have any suggestions ? I’m willing to try anything accept create a whole new Apple Id, because I refuse to purchase my songs/paid apps again !!

oh man, I know exactly what you're talking about. i have a relatively easy to guess apple id email and everybody in the world thinks it's theirs... but once I turned on two-step authentication, the emails stopped completely. here's a faq about it:
http://support.apple.com/kb/HT5570
once i turned that on, whenever they'd want to reset my password, they would get asked for my recovery key, which they don't have, haha! victory is mine.

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@ jimmypat1221,
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We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

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Stats from a manual connection:
Cisco AnyConnect Secure Mobility Client Version 3.1.04072
VPN Stats
    Bytes Received: 14375
    Bytes Sent: 0
    Compressed Bytes Received: 0
    Compressed Bytes Sent: 0
    Compressed Packets Received: 0
    Compressed Packets Sent: 0
    Control Bytes Received: 0
    Control Bytes Sent: 0
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        Protocol Compression: None
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        Protocol: DTLS
    Active Protocol
        Protocol Cipher: RSA_3DES_168_SHA1
        Protocol Compression: Deflate
        Protocol State: Connected
        Protocol: TLS
OS Version
    Windows 8 : WinNT 6.2.9200
Log from the data transmission software:
24/12/2013 12:51:13 - Application version = 1.11.28.0
24/12/2013 12:51:13 - Lodgement Library Version = 1.11.28.0
24/12/2013 12:51:13 - Connection Method = INTERNET
24/12/2013 12:51:13 - DIS Connection Type = Automatic
24/12/2013 12:51:13 - VPN Client = ACTIVE
24/12/2013 12:51:13 - Check Available Connections = NOT ACTIVE
24/12/2013 12:51:13 - Windows 8 (6.2.9200 SP )
24/12/2013 12:51:13 - Language: English (Australia)
24/12/2013 12:51:13 -
24/12/2013 12:51:13 - Connected to ISP via LAN
24/12/2013 12:51:13 - Checking for presence of VPN client.
24/12/2013 12:51:13 - VPN client found. (C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpncli.exe)
24/12/2013 12:51:13 - The Cisco AnyConnect Secure Mobility Client application is in use.
24/12/2013 12:51:18 - Terminating Cisco AnyConnect Secure Mobility Client in progress ...
24/12/2013 12:51:18 -
24/12/2013 12:51:18 - Checking Cisco AnyConnect version.
24/12/2013 12:51:19 - Cisco AnyConnect Secure Mobility Client (version 3.1.04072) .
24/12/2013 12:51:19 - Copyright (c) 2004 - 2013 Cisco Systems, Inc. All Rights Reserved.
24/12/2013 12:51:19 - Config file directory:C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\
24/12/2013 12:51:19 -
24/12/2013 12:51:19 - Loading profile:C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile\ELS-IMelAde-TCP.xml
24/12/2013 12:51:19 -
24/12/2013 12:51:19 - Initializing the VPN connection.
24/12/2013 12:51:19 - Ready to connect.
24/12/2013 12:51:19 - Ready to connect.
24/12/2013 12:51:19 - Contacting ELS-IMelAde-TCP.
24/12/2013 12:51:23 - Authenticating user.
24/12/2013 12:51:23 - Connected to VPN concentrator.
24/12/2013 12:51:23 - Establishing VPN session...
24/12/2013 12:51:23 - Checking for profile updates...
24/12/2013 12:51:23 - Checking for product updates...
24/12/2013 12:51:23 - Checking for customization updates...
24/12/2013 12:51:23 - Performing any required updates...
24/12/2013 12:51:23 - Establishing VPN session...
24/12/2013 12:51:23 - Establishing VPN - Initiating connection...
24/12/2013 12:51:24 - Establishing VPN - Examining system...
24/12/2013 12:51:24 - Establishing VPN - Activating VPN adapter...
24/12/2013 12:51:24 - Establishing VPN - Configuring system...
24/12/2013 12:51:24 - Establishing VPN...
24/12/2013 12:51:24 - Connected to VPN concentrator.
24/12/2013 12:51:24 - Connected to ELS-IMelAde-TCP.
24/12/2013 12:51:24 - Connected to VPN concentrator.
24/12/2013 12:51:24 - Connection to VPN client return code = 0.
24/12/2013 12:51:24 - Connected to VPN concentrator.
24/12/2013 12:51:24 - Connecting : Connecting to 203.202.43.2.
24/12/2013 12:51:45 - Error in ConnectToDIS - Socket Error # 10060
Connection timed out.
24/12/2013 12:51:46 -
24/12/2013 12:51:46 - Disconnecting from the VPN concentrator.
24/12/2013 12:51:46 - Disconnect in progress, please wait...
24/12/2013 12:51:46 - Detaching AnyConnect, please wait...
24/12/2013 12:51:47 - Detached.
24/12/2013 12:51:47 - Disconnected from VPN concentrator.
24/12/2013 12:51:47 - *****************************************************
24/12/2013 12:51:47 -               END OF LODGEMENT PROCESS
24/12/2013 12:51:47 - *****************************************************
Issue history:
- Previously running Cisco VPN client on Windows 8 64 bit laptop (VPN working and able to transmit data over VPN)
- Upgrade to Windows 8.1 stopped the VPN client working
- Refreshed system back to Windows 8 and reinstalled all software
- Cisco VPN client would not install on system
- Cisco AnyConnect Secure Mobility Client installs and is able to connect to VPN host
- Cisco AnyConnect Secure Mobility Client downloads and installs software from VPN host
- Data transmission software returns error code #10060
Any assistance would be greatly appreciated.

anyone found the fix for this?

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