Issue with Blackberry Curve 9220

Hi,
I have a problem with the blackberry curve 9220 joy stick or laser (do not know what to call it exactly - phone terminology). I could see the laser light while switching the phone ON and then later it disappears. Due to this I'm unable to navigate the screen through the joy stick. This is becoming very difficult to make phone calls nor for any usage per say. Is there something wrong and needs an urgent attention?
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
I really love this phone and wanted some solution to make it work.
Need help
Thank you
Elvin Sam
Solved!
Go to Solution.

Hi Welcome to the Community!
elvinsam wrote:
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
Up until that point, I thought that I would have useful advice for you...but that information changed everything. There were steps to try ("the rice trick"), but they needed to be done 3 months ago...too late now. Applying power to your BB between it getting wet and doing those processes reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later (which sounds like your situation). And everything in between.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hello, i'm not sure about a solution for number 1, but i am experiencing the same problem for number 2. Before i changed my theme from the classsic one, everything was going okay with my texts but since i have changed it i can no longer view my messages as a conversation. I can still see my messages but i have to go all the way through the message menu ( sms inbox/outbox ect) I recommend that you open a message from your inbox, hit the blackberry key, scroll down to options, then general, then where it says theme controlled change it to combined. I tried that and it didnt work for me, but it might for you as it did to my friend. Good luck!

Problems with Blackberry Curve 9220

Hello,
I bought Blackberry Curve from New Delhi, India approx 6 months back.
I am facing problem with the phone.
The phone is automatically getting switched off after I which I need to take out the battery and reboot.
This is happening very frequently in a day arnd 7-8 times.
I am presently working in Singapore.
Could any one please give me the service centre address for BlackBerry in Singapore where I can get the problem resolved.
Thanx...

Hello divya1404,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Sound issues with Blackberry Curve 9320

Hi all, ive owned the 9320 for about a month now and this morning its deicded to not play any sound, at all.
Ive not changed any setting, ive also checked that I havent muted the phone, its using its normal sound scheme, which I have been using this past month or so.
It also isnt playing any media files, I have a few of my mp3's saved to the phone to the listen to, any time I try to open a song, I get an error saying device cant read file.
All this started today and the only thing ive done with the phone today is make 1 phonecall.
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Go to Solution.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry curve 9220 got dead in just 4 weeks. the worst service center experience in ahmedabad, gujarat - india.

Conversation started Tuesday
6:32pm
Hem(personal info removed)
hi, my name is hem(personal info removed) from ahmedabad.
i m feeling like a fool after buying a blackberry curve 9220 white handheld from snapdeal. i received the phone in the last week of april'13 and on 31st may'13 my phone got dead. i submitted to the service centre in ahmedabad @ mithakali on 3rd june'13(WORK ORDER NO. - (personal info removed)223). i have been told that it needs to be sent to bangalore and will be back in aroung 15-20 days. still i have not received my phone. no one from blackberry is responding to me. from service centre ms. shweta told me that it will take one week - the same reply since last two weeks. mr. chintan has cooperated well on the no.((prsonal info removed)70). mr. chintan said that this service centre does not belongs to him so he has given me one more contact no. of mr. pravin - (personal info removed).
i m trying to get connect to this no. since last two days. this no. is either busy or not getting replied. i tried this no. in last two days for more than 50 times atleast. today mr. chintan has given me one more no. of mr. prashant ((personal info removed)13). he asked me for the WO no. and told me that some one will get back to me. i got a call from mithakali service centre and same reply - one more week. now mr. prashant is also not replying my phone. i m really not understanding a phone like blackberry which i hardly used for 4 weeks is lying with service centre since almost last four weeks. now in no way this phone is acceptable to me. now this long message is my last hope. i hope to recieve at least a reply as this is the longest message i have ever drafted in my life and that too for a bloody phone like blackberry. black service and black associates.
Regards,
(personal info removed)
THE TIMES OF INDIA - (personal info removed)

Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center and/or place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, and should be escalating to their management levels.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Twitter and BBM Problems on new Blackberry Curve 9220

Hi Everyone!
I just bought my new Blackberry Curve 9220 from Globe (A Philippine Service Provider). . So I installed the newest version of Twitter on my phone and it says that there is no internet connection even if I'm connected to my wifi. I can't upload my photos to Twitter but I can tweet and send DMs.Regarding the BBM problem, I can't connect my BBM with my twitter and facebook, it's always stuck on step 2 which says that I need to turn my radio on. I tried to connect it with the radio on but it still won't work. Please help me.
Thanks.

rielwagan wrote:
I got the same problem! i can't use twitter, facebook and also internet browser even if my BBcurve is connected to my wifi, my wifi is working properly in laptops and desktop but when it comes to my bbcurve its not working why is it like that ?but when my phone is connected to other wifi routers it is working properly but my in my router And i also got a problem when it comes to the BBM i can't see the pictures of my contacts and they also cannot see my display picture ( someone help please (
Hi and Welcome to the Community!
Please scroll up and read post 2 in this thread...there is a very important question in there that, for your situation as well, needs to be answered. Further, the other information in that post might apply to you as well.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Lost my BlackBerry Curve 9220. - help!

I just lost my BlackBerry Curve 9220. I had not taken note of the IMEI number of the device? But I have the PIN. How can I get the IMEI number ? How can I wipe out all data from that device ? Awaiting valuable advise from the Forum .... Best Regards, Roy Kurian

Hi and Welcome to the Community!
Side note -- next time, please try to use the actual message body for all of your post, not the subject line. ;-)
Next, refer to this helpful thread:
http://supportforums.blackberry.com/t5/BlackBerry-Device-software/Lost-or-Stolen-BlackBerry-What-to-...
Lastly, if you have the original box the device came in, you can often find your information there. Or on your original receipt. Or on other documentation you have. Maybe on your monthly bill? Or, you can try to see if your mobile service provider has record of it for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 9220 - A disgusting Model....

I have seen a lot of Users of 9220 posting message with heating & hanging issue with BB9220. I would like to add to that -
I was excited to have bought the newly launched Blackberry Curve 9220, however was least bothered to encounter what was in store for me during the coming days. The nightmare started the very next day when i could feel my BB Device heating up automatically in standby and the battery draining within 3-4 hrs of full charge. If this was not enough, my 1 day old device started to hang on every other call where i couldnt pick the incoming call and had to remove the battery everytime this happened.
I thought this was a minor issue and would rectify within a day or two. But to my dismay this started increasing as time passed by.....and i was completely frustrated within 10 days of my device purchase.
I rushed to Redington Office @ Cunnigham Road and they kept my device for 1 day for issue verification. I demanded a DOA certificate so that i could get another 9220 device from the same dealer (No other choice).
Question is -"Is RIM working on a solution to this...Wasnt this model tested before release to India Market. Is RIM considering returining our hard earned money which we wasted in purchasing this disgusting model...which failed to deliver what it committed in those advertisement - "Long Battery Life", "Great User experience"....etc
If RIM is listening please answer.....

Hello,
Just to set your expectations, these forums are a user-to-user community of volunteers who attempt to help out other kind souls to the best of their abilities. It is not to be considered a user-to/from-RIM formal channel of communication. Sometimes RIM actually does participate here, but that must be considered quite rare indeed. Hopefully your message will at least be read by someone of authority, but I would not expect any formal response.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Our company provided a bunch of us with Blackberry Curve...

Our company provided a bunch of us with Blackberry Curves... my unit was the only one without video capture capabilities. Is there an app I can download to add this?

Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry curve 9220 misplaced

i have misplaced my blackberry curve 9220...
i have been trying to call at the helpline number but no candidate is answering my call..so i want you to help me to get my cell phone back...please mail me if my cell phone is active or not..
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
please let me know as soon as possible....

Hello sanjay_vishnani00
Welcome to BlackBerry Support Forums
Sorry to hear about your problem but this is an User to User Community Forums, Regarding your issue is it misplaced or lost ? If it is misplaced then if you're using BlackBerry Protect then login to BlackBerry Protect website , it will allow you to view your device location and you can also play an alarm if your device battery is not yet dead or your SIM is still in there.
Please refer to this Article for help : Lost or Stolen BlackBerry -- What to do?
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Curve 9220 compass

Bought a Curve 9220 a couple of days back and post searching all through the phone I am unable to locate the compass icon.
Desperately need help on this.
Is the compass sensor built into the phone (I was told that it is by the retailer, and all the specs available on the internet show the 9220 to be having the sensor)
In case the sensor exists on the phone, how do i use it ?

Hello hd101,
Welcome to the forums.
According to the user guide for the BlackBerry® Curve™ 9220 smartphone, this device does not have the compass feature. You can review the user guide and the below link.
BlackBerry Curve 9220 Smartphone
Hope this clears up any questions you had. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

SOS blackberry curve 9220

Its been only four months since I bought my BlackBerry curve 9220. Last night it just went blank and when i tried to switch it on a battery with a cross appeared. I tried to charge it and this morning i noticed it was not charged at all. Does this means the battery is definetely dead?

Can be, first try pluging it on an outlet or try using a different battery to determine if its with the battery
Let me know if this help.

Blackberrycurve 9220 location service by mobile networks

I would like to if curve 9220 shows our location in google maps via mobile networks or wifi
Solved!
Go to Solution.

Hi geevar24
Welcome to BlackBerry Support Forums
BlackBerry® Curve 9220 has no built in GPS , but google maps will show your location to an approx. 2000 to 3000 meters on Curve 9220.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry curve 9220 abruptly stopped working

I have purchase a blackberry curve 9220 in last week of march this year, after three months its aburptly stopped working. I have submitted it around 11 days back to delhi based blackberry service center (Expert Center, Nehru Place, New Dehli) but till now there is no update.
Can anyone update me what should I do shall I purchase some other mobile or wait for its repair?
If reparing would take time period like this then what is benefit of purchasing blackberry phone why should not to purchase phone from other venders (like Nokia, Samsung) who have very responsive service center.
Blackberry service center are hell nobody want's to go their as they never respond correctly.

I recommend an iPhone and you need to follow up your unit. Getting or replacing a smartphone can be expensive; more than $200 for even the most basic model. One of the questions sales representatives will often ask is if you would like to insure the phone. Is that insurance worth it?

Can we install BB 10 OS in BlackBerry curve 9220

is it possible to instal BB 10 OS in BlackBerry Curve 9220 device?
if so, how we can proceed?
sudheer

No you cannot install the OS 10 on the devices 9900 or earlier ... RIM has already announced/advertised that those devices (z10 q10 q5 z30) will run only on OS 10 .
Please update the result after applied..
Thanks

Issue with Blackberry Curve 9220

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