Issue with Blackberry ID login

Dear team,
I have updated my Z10 STL100-1 to BB OS 10.3.1.1565.Now I have an issue with BB ID: I type email and password, but there is no action after button "Check" is pressed.
This issue has strong impact to me: If I cannot to login with my Blackberry ID then I cannot back up my data - messages, contacts and media via BB desktop Software. I saw some suggestions at this Forum to do security wipe, but it will delete all my data. I tried to backup data manually but there is no contacts and messages in these folders, only media files and downloads.
Please advise me how to solve an issue with BB ID login without deletion of all my data or how to backup data from device to PC (Windows 8.1) in case of further security wipe.
Thank you in advance.
Regards, Sergey.

Read this for instructions to reset your BlackBerryID password:
KB26361How to reset a BlackBerry ID password
Your choices other are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.
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Hi:
We are facing issues with OSSO (Oracle Single Sign on ),Our application use the form based
authentication and Custom login module.
Application is going in infinite loop when we we try to login using osso ,from the logs
what I got is looks like tha when we we try to login from OSSO application goes to the login
page and it gets the remote user from request so it forwards it to the home page till now
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not done and sends it back to the login page and login page again sends it to the home as it
finds that remote user is not null.
Our web.xml form authentication entry looks like this :
<login-config>
<auth-method>FORM</auth-method>
<form-login-config>
<form-login-page>/jsp/login.jsp</form-login-page>
<form-error-page>/jsp/couldnotlogin.jsp</form-error-page>
</form-login-config>
</login-config>
While entry in orion-application.xml has the following entry for custom login :
<jazn provider="XML">
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<property name="role.mapping.dynamic" value="true" />
</jazn>
Whether If I change the authentication type to BASIC and add the following line
in orion-application.xml will solve the issue :
<jazn provider="XML">
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<property name="role.mapping.dynamic" value="true" />
<jazn-web-app auth-method="SSO" >
</jazn>
Any help regarding it will be appreciated .
Thanks
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Occam's Razor nearly always applies when troubleshooting technology issues!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Hi and Welcome to the Community!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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