Issue With Brand New Laptop

I just got my Gateway laptop yesterday, it wouldn't load or recognize a printer driver disc....is this normal? If not, I will return and get an HP like I had before....

Forgot to mention testing another disc LOL.
Whenever I reload my computers, I rarely, if ever use the discs that came with them for drivers. I prefer to go directly to the manu. site so I don't have to bother with updating the old ones that are on the discs.
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

Similar Messages

Performance issue with brand new intel iMac extreme

I am at a loss to explain a problem I've been having and I thought I might put it out to you guys.
In September I purchased a macbook Pro (2.4 ghz, 4 GB RAM) to use in video editing with Final Cut Pro, and for the most part I've been thrilled. I use 1TB LaCie external drives connected via FW800, and perform Multiclip editing with 4-5 video streams at a time and only on occasion have dropped frames during the editing process.
In December I determined that I needed to have an additional system, and thought a 2.8Ghz Intel iMac extreme would be an excellent choice, since for the same price I could get a little more power in the processor, more hard drive space and a bigger screen to work on. When we picked up the new system in the store (The Grove Apple Store in LA), we had them upgrade the memory to 4GB.
Since day one we have had performance issues, including problems playing streaming and DVD video, severe delays mounting and unmounting drives (firewire and USB) and application images, and freezing while doing even simple tasks like printing or checking email. These problems occur even while there are no external drives are connected. I have none of these issues with the Macbook Pro, which has virtually an identical set of programs installed, and both running the same version of Leopard.
I already took the original iMac back to the store, and they exchanged it, but did not have 4GB sets of RAM in stock so they took the RAM from the original machine and put it in the new one. They said if I continued to have problems then it was most likely the RAM and I should come back when they got more in stock. I DID have the same problems with the new machine, and took it back to the Apple Store and they swapped the memory. It seemed to improve the issue, but now I'm seeing the same severe performance issues again.
All tech support can do is tell me to do a PRAM reset, which seems to improve things very temporarily (but that may be my imagination) or have me restart, which at least has the ability to make the printing of documents capable.
What I'm wondering is if it is likely that the RAM is the issue and I just got another bad batch, or if the iMac has some weird glitch that isn't present in the macbook Pro...?? Or could I have possibly gotten 2 bad systems in a row? It's extremely frustrating, and I KNOW it shouldn't be this way! It's so bad I get better performance out of my single-core G5 tower! How do I get a good working system that operates like it should? Am I better off getting another Macbook Pro? I'd rather not for several reasons...
I have xbench on both the MBP and the iMac and can provide test numbers if they'll help, as well as any other info.
Thank you so much for reading my novella of a post and also for any insight you have!
Best,
Travis

Hi!
I got the same problem with my MacBook when it still was new in may 2006. It was supposed to be one of the faster Laptops around but it was soooo slow it drove me nuts. I can only advise to have a look if there is something hugging up your RAM and run some tests using these programs on your machine:
Xbench:
http://www.macupdate.com/info.php/id/10081
MenuMeters:
http://www.macupdate.com/info.php/id/10451
If they show any unusual results you might have your problem...
As to my problem with the MacBook: I did a complete re-install (writing the harddisk over with zeroes) and suddenly everything was just fine. (But be sure to back all your files before that, I learned this one the hard way.) I know it is just a standard answer, but it worked out for me this time...
Hope this helps in some ways.
Cheers,
Rene

Nightmare slow with brand new laptop

I updated with a new HP laptop, other was six years old. This new HP run so slow, I type faster than it can keep up with the characters. Doing more than ONE task, will freeze the whole computer. Forget trying to have more than one window open on the internet. Forget trying to photo edit online. I just want to take it back - I am so disappointed! I only buy HP products and read all the reviews prior to purchasing this new little laptop. Is there any way to speed this laptop up? Tips or tricks would be appreciated, or it's going back to the "shelf". TIA

Hello , Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that you are having an issue with slow performance, and wanted to help! Please try reviewing the following documents, as they may assist in resolving the issue for you:HP PCs - Resolving Slow System Performance (Windows 8)HP PCs - Computer Locks Up or Freezes (Windows 8) Please let me know if this information was helpful by clicking the "thumbs up" below.
Have a great day!

Serious issues with brand new T440p

Hello everypone,
I recently was supplied with a T440p for work. The laptop has some serious issues that neither I nor my colleague from IT could solve. So before we send it back I would like to try the forum because I really can't wait another couple of weeks for a new machine (I desperately need it for work).
The laptop works fine when it is in the docking station, but I can't use it in battery mode. It crashes/restarts after a couple of minutes. Sometimes I don't even get to the log in screen. It will take me to this white-text-on-black-screen page where I can choose if I want to run Windows (7 Professional) in safe mode or normally. This crash/restart issue does not persist in safe mode, but I can't really work in safe mode.
Another issue is that the laptop sometimes takes a very long time to restart or to shut down. It just shows the empty desktop without all the shortcuts and the task bar for some time and then finally logs off after give or take five minutes. After that, the restarting works fine. But it's really annoying.
Another thing was that the laptop could not wake up properly from sleep or hibernation mode. It would crash/restart every time (like described above). I kind of solved the problem by telling the laptop to never go to sleep or hibernation mode. After ten minutes there would just be a screen saver now.
I am convinced that all this is not caused by conflicting software. I only installed very few programs yet (mostly office programs and Skype). Naturally all the Windows Updates (and Lenovo Updates) have been installed so far, too.
Here is what I did so far:
- Ran all tests (extended version) in the Lenovo solution center, all good, no warnings whatsoever
- Ran all BIOS tests, same here
- Googled for T440p issues and found out about the problems with the driver for the finger print reader, so I installed the latest version of it, did not solve the problems
- Installed a BIOS update (from the Lenovo page), did not solve the problems
So I don't have any idea on how to solve this. I know my way around computers, but I am definitely no IT guy, so I hope you can suggest some things I have not tried yet. I rather would fix this Laptop than waiting for a new one...
Cheers and thanks in advance
Tim

Not much to do beside submitting support / warranty claim. I guess systemboard will be replaced.
Edit: OTH I have heard certain windows update may cause issues, so maybe try to revert to restore point before updates and check if issue remains ...
Disclaimer: While I do work for Lenovo Partner, all my contributions are my personal, non-official and not that of Lenovo or my employer.

Serious Issues with brand new iPad 3

Ok so I was given a brand new iPad 3 as a gift on Sunday. And since then my life has been stressful!!
Email: When I click on the email icon up comes a message saying Unable to Move Message, referring to one of the first emails I tried to delete. So, no email program then.
Music: My windows media files of literally hundreds of ripped CD's will not copy across. The system is not interested and the computer hangs after a few seconds. So no music program then.
Documents: I don't know how to get literally a decades worth of MS Word docs onto my iPad. The Doc app I downloaded has no instruction page, so I don't even know how to underline a heading (it's called Goodreader). So no document program.
Calendar: When I tried to sync my outlook calendar instead of syncing it, it wiped it clean and dumped the appointments onto the iPad. This means with no appointments now on Outlook, it has synced with Google Calendar and wiped Google calendar clean and in turn wiped my blackberry clean of a year's worth of appointments. I am royally and truly stuffed now.
I have run out of patience with this and I really, really need help!!

Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
You can download a complete iOS 5 iPad User Guide (Apple has not yet published an iOS 6 Users Guide for the iPad) here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
 Cheers, Tom

Issue with brand new iPod Nano 7g No Phone, can't contact Apple

Hi everyone,
I just got my brand new iPod Nano the other day, when I opened it up and took the sticker off, I saw a large scratch down the screen. That was annoying enough but the scratch affects the touchscreen ability and it's very tough to ignore.
So like a normal person I want to contact Apple to try and resolve this, but I've hit another barrier. I only have one phone, a mobile and that's bust up. No way I can take or recieve calls unless I become psychic as the speaker and mic are broken. So i'm wondering if there's any other way I can contact Apple?
My nearest Apple store is about a 2 hour drive away as I live in the middle of nowhere, helpfully...
Totally new to this place so any help is appreciated.
Thanks

So i'm wondering if there's any other way I can contact Apple?
Either borrow a cell or a landline phone. I find it hard to believe no one in your neighborhood, family, school or job have no phone.
My nearest Apple store is about a 2 hour drive away as I live in the middle of nowhere,
They are not the only places to go - AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)

C55D-B5310 At least 3 problems with brand new laptop, now fed up.

I bought the wife a new C55D-B5310 from Best Buy on the 5th of January, and am now ready to take it back (even though I'm outside the 14/15 day return policy.   I bought it for my wife but had nothing but problems with it.
First, there was the green videos, totally green and just sound. No amount of windows updates solved that, I had to download a third party codec pack in order to get it to work. I had noticed this on the display model as well, and ignored it at the time (silly me).
Second there was the constantly dropping wi-fi connection.   A search on here and an updated driver + disabling the power save feature for the adaptor has seemingly resolved that. (but frankly why should I have to disable a power saving feature just to get it to not be 'limited connectivity').
Then last night I noticed the touch pad was playing up and was stopping responding, disappearing, or simply not being responsive.   At this point after three problems, I'm fed up with this. A user should not have to get things working that should be working from the factory.   The laptop also seems to freeze at times or be unresponsive in general.
I'm an experienced I.T. professional, but this was for my wife, and she is also now fed up with it, and now just uses her phone instead, as it's such a pain to use. Seriously... where was the product testing on this model. These are such basic things to get right.
On a side note, I just also bought another (alternative brand) laptop for myself. It works beautifully. No connection issues, the touch pad just works, the machine doesn't freeze whilst it's thinking about stuff. The Toshiba should work model should work just like this.
I'm now worried I'll be stuck with this pain in the butt laptop, even though it's not fit for purpose.

I actually bought an HP laptop for $150 from a sample store (i3, 6GB, 750GB HDD, touchscreen) It works flawlessly unlike the totally non-QA'd Toshiba. My wife loves the new machine, and without me prompting her, she simply said that it just works, and does everything she wants. (Obviously this machine is in at least $200+ extra dollar price bracket compared to the $300 dollar Toshiba however, so don't read into this too much).
I have heard a lot of the UK guys saying that Toshiba's quality has dropped through the floor, with the same sort of problems as I mentioned (plus others).
Sorry Tosh, but you really need to get your act together with your budget range. There is absolutely no reason why this machine should have performed so badly, and had at least 3 faults right out of the box.
I was seriously considering keeping the C55D for myself to use, but after spending a short time with it, it was clearly trash.

Banding issue with brand new MG7550 in Win 8.1

Hi there,
I'm running some test prints on a new Pixma MG7550, but I'm getting a consistent vertical banding on landscape photo prints (i.e. horizontal bands on portrait prints). It's really noticable on gradients, but is there regardless of colour. It looks like a slightly darker line every 8mm or so.
Here are the details:
Pixma MG7550 (Firmware 2.020)
Windows 8.1 Pro 64 bit (Auto update enabled and up to date)
Printer installed on network via ethernet (no other connection)
Canon inkjet printer driver 2.80
Stock (included) cartridges installed
Printing from Windows photo viewer
A4 HP glossy photo paper (landscape mode)
For what it's worth, I was very careful in the setup process and followed all the instructions to the letter.
The print tests look fine, no missing content or obvious errors. The printed image looks just like the reference one.
I've run nozzle checks, head alignments and the clean utility.
I haven't run a deep clean as I understand that this is only necessary when you are sure it is a cleaning problem and I really don't know.
I've updated the printer firmware, but the problem is exactly the same, before and after.
I suspect it may be a Windows 8.1 issue, but only because the Canon site refers to a similar-sounding problem in Windows Vista (where it suggests upgrading to Service Pack 2).
If anyone can offer any ideas, I would really appreciate it.
Thanks!
Solved!
Go to Solution.

Glad it worked out.
I have a Pixma Pro-100 with XPS driver, so my experience is based on that, but I believe they all work the same. As far as the XPS driver is concerned, when you install the XPS driver the computer sees two printers - an MG7550 and an MG7550XPS. If you don't make the XPS printer your default printer in Windows, or specifically choose the XPS printer from the Print menu of your application, then the XPS driver isn't being used.
There is also a lot of Internet discussion over whether or not Windows has a 16-bit printing process.
I have experimented with both. 1. I have not seen a photo printing quality difference visually with XPS over non-XPS. 2. Using the XPS driver hasn't created any negatives that I have seen. So, I use the XPS version just in case there are some subtle benefits I don't see.
But, if you want XPS then you need to be sure to select it.
The print head sticking option moves the head further from the paper; usually selected for heavier weight paper. I don't know anything about the HP paper you are using, and don't know if there a re negatives with selecting it for lighter weight paper, but since you made two changes I would suggest you uncheck that option and print from PS just to see if there is a difference.
John Hoffman
Conway, NH
1D Mark IV, Rebel T5i, Pixma PRO-100, MX472

Issues with brand new mac-mini, NAS, transmission, external HD's

Hi,
I am totally new to mac, got my first mac mini about 2 weeks ago, what a lovely shiny box of joy it seemed at the beginning.
I have the 2GHz model, upgraded to 2GB ram (by the apple store tech's) I have a 250GB 2.5 usb powered drive connected to it to be solely used for Time machine. I also have 2 other 250GB drives, one for Music and one for video.
as the 250GB drives are not so big I bought a 'my book' 500GB firewire WD drive and used the firewire connection to connect this to the mac, at this point it all still seems fine.... Realising that I'm pretty quickly going to have space limitations with these small sizes I bought a 1TB NAS by Lacie, this ethernet disk is connected only to the router (thompson speedtouch) and I've setup the automatic login so I can see a desktop icon for the open share.
Applications which are installed are media-link (to use to link to PS3) quicksilver (nice little utility), transmission and the ethernet agent installed for the lacie NAS drive.
in the last week, its like I cannot make transfers to the Lacie, 130GB was to take 25 hours, but would dip out after a couple, yes I set the computer to not sleep, connection dips out even still.
Transmission has crashed a couple of times, when pointing to foder on the NAS, the app could take up to 2 minutes to load and all transfers were stuck on paused, resume wouldnt work, then crash, restart, verify local data, start, dip out, crash.... and on and on.....
Anyone have similar gear working well? or same gear working in the same faulty way?
Please help and be gentle, I'm only new

oh...something more to add, when I had transmission setup to write directly to the NAS, it would write to a folder called 'incomplete'
Now I have removed any transmission transfers and reassigned the folders transmission shouild point to as being the WD mybook on firewire, it seems to be working so far and application not as slow as wioth the NAS, however the NAS will not let me delete this junk folder full of 'incomplete' files.
so the biggest issue it seems I am facing is with the NAS.
thanks.

Wifi bar issue with brand new iPhone 4S

My wifi bar was greyed out, and I just had to get a new iPhone 4s to solve the problem. That was today, and the issue has already returned after I updated from 7.0.1 to 7.1. Help?

Restore iPhone with iTunes on computer. If still problem after the Restore take it to Apple. Replacement iPhone still has Warranty. Make Genius reservation or set up service and take or send to Apple for resolution.

Issue with brand new blackberry

hello guys
iv just bought a new blackberry from my local phone shop and stupidly said to the guy i would be able to set it up as im a techy guy (usually fixing every one else's problems) and being a iphone user, mac, windows and android i assumed the blackberry would be as easy..... but i was wrong it seems
so a little back ground, im on the 3 network, with "all you can eat" data as my tinternet (which coveres my blackberry, bbm ect)
i cant set up my blackberry pin or ID or anything on the device (therefore the blackberry world dosent work nore anything else) it keeps telling me the phones not connected to the network (when it clearly is if i can view the bbc or any other random website i choose) i can install apps through the browser though
this is on wifi, on the phone network it dosent even go that far
the error when trying to sign into blackberry ID - unable to connnect with blackberry id. please sign in now (stupid question as i cant???)or try again later. data services are required for blackberry id and can be turned on in the mobile network settings
any ideas at all?
thanks guys
Gaz

Hi and Welcome to the Community!
Start by getting your voice services (calls, voice mail, SMS) working...without those, nothing else will matter. Make 100% sure that those are working via the carrier network (turn off WiFi to be sure) before you proceed -- bypass any prompts or anything else it requests concerning data (e.g., skip over the BB ID login). If they are not working, then ring up the provider for assistance.
After voice services are working, then with a strong carrier network signal (again, not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Serious issues with brand new macbook

hello i bought a new macbook last week in australia. i have since left and now am in thailand traveling, and wont be going back to australia.
two days ago i used the extension lead that came in the box for the adaptor for the first time, and it will not come off not, its stuck fast.
then tonight i tried to use the optical drive for the first time since purchase to look at a cd of photos of my husbands work.i noticed it was VERY sticky ,and didnt want to accept the disk at first. then it finally did, and then it wouldnt recognise it, and tried to spit it out. however, it wouldnt come out. on closer inspection i saw that the foam thingy around the drive that protects it from dust, was all sucked in and buckled, and overlapping . half of it was off and so i pulled the rest off to try and have e the disk eject. no luck. finally had to do the fix apple recommends with the paper clip.
i also tried a dvd movie, and it did the exact same thing, froze my computer and all
so not impressed.
so , my question here is, is this a replacement issue? i mean,the optical drive, it never worked once, and the charger is messed too. feels like a faulty machine to me, and i would like a new one.
problem is, there is no apple store here, just an authorised service center. will they give me a replacement? im leaving in two days to travel on, and cant be without my computer!
thanks

Bring the computer and receipt with you to the store. Generally, you can return a machine within 7~14 days of purchase, but you may hit a snag since you aren't going back to the same store. It certainly can't hurt to ask if these folks would be willing to replace your machine since it has two major issues already.
~Lyssa

My flashdrive only works on one of the usb port. the other usb works with my iphone charger, but not my usb. any suggestions? should i take it in? its a brand new laptop.

My flashdrive only works on one of the usb port. it will not work on the other usb port. however, the other usb works with my iphone charger.
any suggestions? should i take it in? its a brand new laptop.

Reset the SMC and PRAM
SMC Reset:
Shut down the MacBook Pro.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
PRAM:
Shut down the MacBook Pro.
Locate the following keys on the keyboard: Command, Option, P, and R.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

I own CS4 . It is registered with Adobe covering both my desktop and laptop. I have a brand new laptop . How do I put it on my new and remove it from my old ?

I own CS4 . It is registered with Adobe covering both my desktop and laptop. I have a brand new laptop . How do I put it on my new and remove it from my old ?

On the old laptop, under Help, choose deactivate.
Install on the new machine, and enter the serial number to activate.

I just got a brand new laptop and I can't seem to put music onto my iPhone - help?

I just got a brand new laptop and I can't seem to put music onto my iPhone - help? I'd really rather not completely empty my iPhone in order to have it agree with this new laptop. How do I get them to talk to one another and let me put my music on my iPhone?

The iPhone will only Sync to One iTunes Library at a time.
KlBlair wrote:
I just got a brand new laptop ...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141

Issue With Brand New Laptop

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