Issue with broadband speeds....

Hello,
I'm having an issue with my broadband package. When i go onto speedtest.net i get the results: http://www.speedtest.net/my-result/3801894764
These are fine but when i run a test on Glasnost i get these results:
There is no indication that your ISP rate limits your uploads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.
Details:
There is no indication that your ISP rate limits your BitTorrent uploads. In our tests, uploads using control flows achieved up to 7892 Kbps while uploads using BitTorrent achieved up to 8470 Kbps.
There is no indication that your ISP rate limits uploads on port 6881 or 53276. In our tests, uploads on port 6881 achieved up to 7892 Kbps while uploads on port 53276 achieved up to 6051 Kbps.
Is your download traffic rate limited?
There is no indication that your ISP rate limits your downloads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.
Details:
There is no indication that your ISP rate limits your BitTorrent downloads. In our tests, downloads using control flows achieved up to 1488 Kbps while downloads using BitTorrent achieved up to 2396 Kbps.
There is no indication that your ISP rate limits downloads on port 6881 or 53276. In our tests, downloads on port 6881 achieved up to 1886 Kbps while downloads on port 53276 achieved up to 2396 Kbps.
Why would it be registering my speeds much lower than on speedtest.net?
Thanks,
Max

As your results state:
There is no indication that your ISP rate limits your uploads.
There is no indication that your ISP rate limits your downloads.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Similar Messages

Macbook Pro Retina issues with Wifi Speeds

I have one of the new Macbook Pro 15" Retina models and have been having issues with Wifi Speeds. Apple has replaced the computer but have the same issue with the new one. When doing a side-by-side comparison with older Macbook Pros and PC's I'm seeing around a 10 megabytes per second difference. Is anyone else experiencing the same issue?

So an update on what I've found. After testing two different MBP Retna's basically hourly for 4 weeks I found a few interesting things, but ultimately resolved my issue. The first thing I found consistently between both MBP Retina's both on my network and in the Apple store on their network was the first thunderbolt port closes to the screen is slower than if you try to use the LAN cable adapter on the second port. I saw about 10 GBps between the two ports. The second thing i found was these new MBP Retina's aren't really compatible with older Apple networking technology. I have a single band Airport Express and a single band Time Capsule. Using either router they only worked on the 2.4 5Ghz setting and even with that the speeds constantly fluxuated. Most times I got between 2 - 10 GBps. After hours of troubleshooting it was recommended to update either my Time Capsule or Airport Express to one of the newer dual bands, which I did. After purchasing and setting up a new dual band Airport Express and spliting the networks to have one band constantly on the 2.4 5Ghz setting and the other set to automatic both with differing network id's this solved my problem. I now consistently see download speeds of around 35GBps and upload around 6GBps. So connecting the dots and drawing logical conclusion, these new MBP Retinas are really only compatible with newer dual band Time Capsules or Airports. Even though my single band was also set to 2.4 5Ghz, the same as the dedicated network used now on my dual band Airport Express, this MBP Retina had issues maintaining WiFi speeds.

Ichat dropping out issue with Broadband Tuner?

All,
I posted before when I was having this issue and Ralph suggested that since I had a FIOS connection and OS 10.3 I limit my bandwith to 100 in video preferences. That fix works(thanks Ralph), although my image is not as crisp.
Now I have 10.5.2 and downloaded the Broadband Tuner. Still have issue with Ichat just breaking down (running connection doctor show audio and video dropping off). I was wondering if I maybe need to do something else besides just install the Tuner? It came up with a successful install, but it seems like it is doing nothing?
Any help would be appreciated.
Jon

Hi Jon,
I see it says not for Airports at the bottom
http://www.apple.com/support/downloads/broadbandtuner10.html
I don't know if this effect you.
I am not sure where to look on a Mac to find out if it is working or not.
I would recheck the Bandwidth option in iChat to see which works best for your try anything up to 500kbps.
Do you know if your Connection speed is varying greatly ?
This is the normal issue with FiOS.
9:59 PM Tuesday; March 4, 2008
Message was edited by: Ralph Johns (UK)

Ongoing woes with broadband speed

Since 11th Dec 2012 we've had problems with our broadband. It's not been a single issue, so I'll put it all down here...
It started with slow speeds, dropping from a stable 5.5Mb (since we moved in to the property in June 2012). From there it progressed to DNS errors, which I'll expand on.
I could ping known stable sites (bbc.co.uk/amazon/etc), and receieve 105 server not found errors, yet ping their IP addresses directly, and I got a reasobable latency. This is a DNS error, short and sweet.
Examples over December:
C:\Windows\System32>ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again.
C:\Windows\System32>ping bbc.co.uk
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Reply from 212.58.241.131: bytes=32 time=1564ms TTL=241
Reply from 212.58.241.131: bytes=32 time=589ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1117ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1180ms TTL=241
C:\Windows\System32>ping 212.58.241.131
Pinging 212.58.241.131 with 32 bytes of data&colon;
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=53ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Phoning BT broadband didn't help, and whenever I did so, we'd go through their complete checklist, either to be told that they couldn't find a problem, or that there was a problem; and they'd "do" something at their end, which would give us broadband again, only for it to fade away over a couple of days. BT said they would send a guy out to the property on the 11th Jan.
On Tuesday 8th, after a period of 3 hours with no DNS resolution at all, suddenly it came back, and the speed rose to 3Mbps. It remained pretty good, although the hub registered over 1.5 billion FEC events during this period of 3 days. The BT guy came, and whilst he could see that the Noise Attenuation had been wavering up and down, none of his equipment could show why we had been having DNS issues (in fact, I had to explain what DNS and domain name lookups were). So, he left without doing anything at all, and said "just keep an eye on it".
Today, 12th Jan, I woke up to a download speed of 224 Kbps (upload 448 Kbps), and a SNR/Noise Attenuation of 43dB / 23dB. Pretty much, I am not satisfied, and starting to get annoyed. This has been ongoing for over a month now, and I'm being given the runaround by BT.
Just for information: The homehub stays connected, it's never turned off, it never loses connection. There is no loss of signal, framing, or power.
I have logs going back further, but here are my logs from the 3rd of Jan onwards - sorry it's very long....
1pm thursday 3rd (hub obviously reset itself at 8:30am) ----------------------------------------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 04:31:39
Downstream:   160 Kbps
Upstream:   256 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   25.4 dB / 6.0 dB
Line attenuation (Down/Up):   42.5 dB / 23.5 dB
Output power (Down/Up):   15.1 dBm / 12.4 dBm
FEC Events (Down/Up):   628547 / 3973
CRC Events (Down/Up):   10613 / 2351
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   12350 / 1745
Error Seconds (Local/Remote):   20270 / 11528
Download speedachieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :0.16 Mbps(DOWN-STREAM), 0.26 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
C:\Windows\System32>ping bbc.co.uk
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 52ms, Average = 52ms
14:30 thursday 3rd -----------------------------------------------------------------------------------------------------------------
C:\Windows\System32>ping bbc.co.uk
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Windows\System32>ping bbc.co.uk
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Request timed out.
Reply from 212.58.241.131: bytes=32 time=1127ms TTL=241
Reply from 212.58.241.131: bytes=32 time=354ms TTL=241
Reply from 212.58.241.131: bytes=32 time=911ms TTL=241
Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 354ms, Maximum = 1127ms, Average = 797ms
C:\Windows\System32>ping bbc.co.uk
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Request timed out.
Reply from 212.58.241.131: bytes=32 time=3361ms TTL=241
Request timed out.
Request timed out.
Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3361ms, Maximum = 3361ms, Average = 3361ms
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=53ms TTL=241
Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 52ms, Average = 52ms
14:35 thursday3rd --------------------------------------------------------------------------------------------------------------------------------
C:\Windows\System32>ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again.
C:\Windows\System32>ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again.
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Reply from 212.58.241.131: bytes=32 time=1564ms TTL=241
Reply from 212.58.241.131: bytes=32 time=589ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1117ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1180ms TTL=241
Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 589ms, Maximum = 1564ms, Average = 1112ms
C:\Windows\System32>
21:00 - 23:18 thusday 3rd - no connectivity at all ---------------------------------------------------------------------------------------------
C:\Windows\System32>ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again.
C:\Windows\System32>ping amazon.co.uk
Ping request could not find host amazon.co.uk. Please check the name and try aga
in.
C:\Windows\System32>ping amazon.co.uk
Ping request could not find host amazon.co.uk. Please check the name and try aga
in.
C:\Windows\System32>tracert bbc.co.uk
Unable to resolve target system name bbc.co.uk.
C:\Windows\System32>tracert 212.58.241.131
Tracing route to 212.58.241.131 over a maximum of 30 hops
1     3 ms     1 ms     1 ms BThomehub.home [192.168.1.254]
2     *        *        *     Request timed out.
3     *        *        *     Request timed out.
4     *        *        *     Request timed out.
5     *        *        *     Request timed out.
6     *        *        *     Request timed out.
7     *        *        *     Request timed out.
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10     *     2528 ms 1284 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.102]
11   900 ms 1669 ms 2852 ms 194.74.65.42
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19 ^C
Can't run speedtester.bt.com - server not found
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 14:07:51
Downstream:   160 Kbps
Upstream:   256 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   25.0 dB / 6.0 dB
Line attenuation (Down/Up):   42.5 dB / 23.5 dB
Output power (Down/Up):   15.1 dBm / 12.4 dBm
FEC Events (Down/Up):   628547 / 4002
CRC Events (Down/Up):   10613 / 2358
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   12350 / 1749
Error Seconds (Local/Remote):   20270 / 11533
23:41 thursday 3rd -------------------------------------------------------------------------------------------------------
Download speedachieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :0.16 Mbps(DOWN-STREAM), 0.26 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
C:\Windows\System32>ping bbc.co.uk
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data&colon;
Reply from 212.58.241.131: bytes=32 time=54ms TTL=241
Reply from 212.58.241.131: bytes=32 time=56ms TTL=241
Reply from 212.58.241.131: bytes=32 time=52ms TTL=241
Reply from 212.58.241.131: bytes=32 time=53ms TTL=241
Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 56ms, Average = 53ms
C:\Windows\System32>

9:15 tuesday 8th ------------------------------------------------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   2 days, 22:44:13
Downstream:   4.063 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   8.2 dB / 21.0 dB
Line attenuation (Down/Up):   42.1 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   484376487 / 1478
CRC Events (Down/Up):   301302 / 1430
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1349972 / 1416
Error Seconds (Local/Remote):   13268 / 2471
speedtester.bt.com - server not found error
no websites at all - server not found errors
server not found = 105 error (a DNS failure)
11:00 tuesday 8th ---------------------------------------
no dns at all - server not found errors
12:30 tuesday 8th -------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   3 days, 01:59:24
Downstream:   4.063 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   8.0 dB / 21.0 dB
Line attenuation (Down/Up):   42.1 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   484381768 / 1490
CRC Events (Down/Up):   301309 / 1445
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1350028 / 1424
Error Seconds (Local/Remote):   13271 / 2476
Download speedachieved during the test was - 3.24 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.16 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
wednesday 9th Jan ----------------------------------------------------
(still getting way too many fec/crc/hec events)
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   3 days, 22:31:54
Downstream:   4.063 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   7.5 dB / 21.0 dB
Line attenuation (Down/Up):   42.1 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   496215515 / 1515
CRC Events (Down/Up):   301322 / 1475
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1350263 / 1441
Error Seconds (Local/Remote):   13282 / 2487
Download speedachieved during the test was - 3.29 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.16 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
wednesday 9th 17:30 --------------------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   4 days, 07:04:44
Downstream:   4.063 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   6.8 dB / 21.0 dB
Line attenuation (Down/Up):   42.1 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   1002800728 / 1591
CRC Events (Down/Up):   346560 / 1571
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1430040 / 1532
Error Seconds (Local/Remote):   26870 / 2720
thursday 10th 10:40 --------------------------------------------------------------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   5 days, 00:07:34
Downstream:   4.063 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   7.2 dB / 21.0 dB
Line attenuation (Down/Up):   42.1 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   1144383005 / 1596
CRC Events (Down/Up):   346792 / 1581
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1430699 / 1542
Error Seconds (Local/Remote):   27049 / 2729
Download speedachieved during the test was - 3.26 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.16 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
thursday 10th 19:54 --------------------------------------------------------------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   5 days, 09:19:39
Downstream:   4.063 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   5.7 dB / 21.0 dB
Line attenuation (Down/Up):   42.1 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   1552123505 / 1628
CRC Events (Down/Up):   348926 / 1623
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1434893 / 1571
Error Seconds (Local/Remote):   28660 / 2771
friday 11th 08:45 --------------------------------------------------------------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   5 days, 22:11:50
Downstream:   4.063 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   6.5 dB / 21.0 dB
Line attenuation (Down/Up):   42.1 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   1571338923 / 1637
CRC Events (Down/Up):   348940 / 1652
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1435082 / 1591
Error Seconds (Local/Remote):   28671 / 2781
Download speedachieved during the test was - 3.21 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.16 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
Guy came, found no cable/electrical problems - but signal to noise ratio was "all over the place"
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   9.2 dB / 20.0 dB
Line attenuation (Down/Up):   42.0 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   1310 / 0
CRC Events (Down/Up):   0 / 0
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   0 / 0
Error Seconds (Local/Remote):   28720 / 2822
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   7.9 dB / 20.0 dB
Line attenuation (Down/Up):   42.0 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   12261 / 4
CRC Events (Down/Up):   8 / 14
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   154 / 10
Error Seconds (Local/Remote):   28722 / 2828
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   6.1 dB / 20.0 dB
Line attenuation (Down/Up):   42.0 dB / 22.0 dB
Output power (Down/Up):   19.7 dBm / 12.4 dBm
FEC Events (Down/Up):   150740 / 23
CRC Events (Down/Up):   24 / 52
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   365 / 34
Error Seconds (Local/Remote):   28732 / 2847
saturday 12th jan ------------------------------------------------------------------------------------------------------------------
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 01:10:34
Downstream:   224 Kbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   23.2 dB / 15.0 dB
Line attenuation (Down/Up):   43.0 dB / 23.0 dB
Output power (Down/Up):   16.0 dBm / 12.3 dBm
FEC Events (Down/Up):   127115 / 1188
CRC Events (Down/Up):   1057 / 485
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   1851 / 397
Error Seconds (Local/Remote):   29800 / 3447
Download speedachieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :0.22 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps

Issue with download speeds

I have been helping out a family friend in his 70's. His broadband speeds have dropped dramatically over the past couple of months.
We have tested everything.
1) We had a line check came back as OK
2) We checked and changed the filter
3) We checked the cable from the filter to the router
4) We reset the router
5) I have now tried the connection on two differenct machines.
We have checked everything.
The connection used to be fine. This only started happening when the exchange was upgraded to Infinity in our area.
I don't believe it is anything to do with our end, and I wish someone from BT could see if it is anything to do with the exchange, because something is not right here.
Take a look at the downstream, it is appalling. Any pointers.
Here are the stats
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 00:31:53
Downstream:   287.1 Kbps
Upstream:   1.126 Mbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.5 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   24.5 dB / 5.2 dB
Line attenuation (Down/Up):   19.3 dB / 12.7 dB
Output power (Down/Up):   18.3 dBm / 12.4 dBm
FEC Events (Down/Up):   334 / 117
CRC Events (Down/Up):   0 / 16
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   0 / 89
Error Seconds (Local/Remote):   0 / 2

you are in abanded profile due to either noise on the line causing drops in connection or to many manual resets trying to improve the speed or both.
are you connected to the master socket or preferably the test socket? do you have any other sockets in other rooms?
try quiet line test dial 17070 option 2 should hear nothing and best with corded phone if cordless dull hum is normal
banding normally releases automatically if conenction ok and remains stable for 3/5 days with no resets
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Help with Broadband Speed

Hi,
I wonder if anyone could advise on a speed issue I have ?
BT's speed estimate for my line is 3.5-5.5Mb and all I get is <2Mb
I have run the speedtester and Exch to home is 2.27Mb with download of 1.98 and upload of 0.19Mb with the HomeHub2 connected to the LJU via the test socket which should ignore any internal wiring issues. I also tried a BT Accelerator which made no difference. Is there any else I could try ?
These are the settings from my router :-
ADSL line status
Connection information
Line state
Connected
Connection time
2 days, 1:50:49
Downstream
2,272 Kbps
Upstream
288 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
18.0 dB / 29.0 dB
Line attenuation (Down/Up)
41.0 dB / 26.0 dB
Output power (Down/Up)
19.3 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1497 / N/A
HEC Errors (Down/Up)
N/A / 5
Error Seconds (Local)
1197
Any ideas ??
Regards,
Phil

Hi guys, thanks for all your advice - I just thought I'd update you on what's happened over the last couple of weeks.
Following an engineering visit the Openreach chap agreed that my line was not configured correctly as his tester suggested that my line would support 7.8Mb, so this was re-configured and he went away saying leave it for 10 days to settle down. He then returned later in the day saying that my router was faulty and he changed it for a Home Hub 3 which worked for about 3 hours and then failed, on to India to arrange delivery of a refurbished router which arrived 4 days later. I didn't see a problem with my old router, but I suspect it was a guise I suspect to recover my Broadband Talk line (which I'm not happy about, but there we are).
Iam now getting about 4Mb which is a vast improvement but I would have expected more but at least I'm getting more than 2Mb which is what I was after. I enclose the latest stats :-
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
8 days, 08:54:09
Downstream:
5.906 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.4 dB / 21.0 dB
Line attenuation (Down/Up):
42.2 dB / 25.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
252873 / 47
CRC Events (Down/Up):
12087 / 35
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
32970 / 33
Error Seconds (Local/Remote):
9030 / 80

Is anyone having issues with slow speeds using safari 8.0

my requests to some sites are left hanging and I have checked my internet speeds.

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.
If your browser is Safari, then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Any change?
If you're running OS X 10.9 or later, select the Advanced tab in the Preferences window and uncheck the box marked
Stop plug-ins to save power
Any change?
Quit and relaunch the browser. Any change?
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If Parental Controls is active for any user, please turn it off and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Open the iCloud preference pane and uncheck the box marked Photos, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Galaxy S4 KitKat Update Causing Major Issues With Data Speed and Text Messaging

Dear All,
My company has over 40 phone users and since the KitKat update has pushed out we are experiencing two major isssues:
Many of our phones are only getting 3G in places that historically before they had blazing fast 4G. Most message boards say to power off, remove the SIM card and replace. This gives only temporary relief. We get 4G for 10 minutes, and then it reverts to 3G, and it is slow 3G at that. I have seen where some have gone and gotten a replacement SIM, but they indicate this is not a long term solution. I have also seen that a hard reset/factory reset is being proposed. However, this seems ridiculous to do to over 40 devises where the obvious cause is the update. Has anyone found the answer to this one?
Many users, including myself are now having outbound text messages fail. We have to resend them over and over to get them to go through. This problem is pretty widespread through the device pool. I am unsure what could be causing this. The messages fail regardless of if the phone is connected to wireless or not.

I have had the same problem with my phone. Called tech support and after they contacted Samsung the solution is a factory reset to fix the problem and they are supposedly working on a fix for it. After doing the reset Friday, I have to restart my phone multiple times during the day to get messages to send. I also notice only 3G where we always had 4G. Called tech support again and was given the option to send phone in to have it repaired or get a refurb under warranty. Not sure what I am going to do yet but I can see it is definitely not just my phone. Of course the techs say they have not heard of this before.

Issue with High Speed Internet

For the last 15-20 days my DSL connection drops between the hours of 5 pm and 9 pm. For about 4 hours I don't have internet. Connection sometimes pick up and then drops again after a few seconds.
I called Verizon customer support several times. Talked to several "technicians" on the phone and the problem continues.
They scheduled a technician to come to my home 4 times and nobody showed up. Nobody called from Verizon explaining why they didn't show up. And the problem continues. No internet for about 4 hours every day.
They don't seem to know what's going on. Every time a call I get different 'stories' about what the problem could be. Different reasons trying to explain the problem, but so far they just cannot fix it.
I think I am really wasting my time calling Verizon, but I will continue calling.
So far, Verizon customer service has been a horror. It is by far the worst support I ever experienced.
It seems to me that Verizon technicians are just ignoring the problem thinking that someday I will stop calling.
Is Verizon ever going to fix the problem?
Will a technician ever show up? (and really do something about it)
Is anybody else experiencing this kind of problem where connection drops in the evenings?
Please HELP!!....

02/22/2014 03:50:12 PM           -- MARK --
02/22/2014 04:13:32 PM      syslog     RENEW IP
02/22/2014 04:50:12 PM           -- MARK --
02/22/2014 05:20:55 PM      syslog     RENEW IP
02/22/2014 05:50:12 PM           -- MARK --
02/22/2014 06:50:12 PM           -- MARK --
02/22/2014 07:24:20 PM      syslog     RENEW IP
02/22/2014 07:44:15 PM      syslog     RENEW IP
02/22/2014 07:50:12 PM           -- MARK --
02/22/2014 08:50:11 PM           -- MARK --
02/22/2014 09:44:59 PM      syslog     RENEW IP
02/22/2014 09:50:11 PM           -- MARK --
02/22/2014 09:50:57 PM      syslog     RENEW IP
02/22/2014 09:55:43 PM      syslog     RENEW IP
02/22/2014 07:12:27 PM      kernel     Line 0: ADSL link down
02/22/2014 07:12:27 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
02/22/2014 07:12:27 PM      kernel     HOST XTM Tx ch 0 down success
02/22/2014 07:12:27 PM      kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
02/22/2014 07:12:34 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:12:45 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:12:49 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:12:54 PM      kernel     Line 0: ADSL link down
02/22/2014 07:12:56 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:13:06 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:13:11 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:13:15 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 07:13:16 PM      kernel     Line 0: ADSL link up, Bearer 0, us=860, ds=4402
02/22/2014 07:13:16 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
02/22/2014 07:13:16 PM      kernel     bcmxtmrt: MAC address: 00 7f 28 ab 85 e0
02/22/2014 07:13:16 PM      kernel     [DoCreateDeviceReq.2603]: register_netdev
02/22/2014 07:13:16 PM      kernel     [DoCreateDeviceReq.2605]: register_netdev done
02/22/2014 07:13:16 PM      kernel     XTM Init: 400 tx BDs at 0xa337c000
02/22/2014 07:13:16 PM      kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=860000, DS=4402000
02/22/2014 07:36:56 PM      kernel     Line 0: ADSL link down
02/22/2014 07:36:56 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
02/22/2014 07:36:56 PM      kernel     HOST XTM Tx ch 0 down success
02/22/2014 07:36:56 PM      kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
02/22/2014 07:36:57 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:37:08 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:37:12 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:37:17 PM      kernel     Line 0: ADSL link down
02/22/2014 07:37:19 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:37:29 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:37:34 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:37:38 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 07:37:39 PM      kernel     Line 0: ADSL link up, Bearer 0, us=860, ds=4300
02/22/2014 07:37:39 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
02/22/2014 07:37:39 PM      kernel     bcmxtmrt: MAC address: 00 7f 28 ab 85 e0
02/22/2014 07:37:39 PM      kernel     [DoCreateDeviceReq.2603]: register_netdev
02/22/2014 07:37:39 PM      kernel     [DoCreateDeviceReq.2605]: register_netdev done
02/22/2014 07:37:39 PM      kernel     XTM Init: 400 tx BDs at 0xa336e000
02/22/2014 07:37:39 PM      kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=860000, DS=4300000
02/22/2014 07:49:33 PM      kernel     Line 0: ADSL link down
02/22/2014 07:49:33 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
02/22/2014 07:49:33 PM      kernel     HOST XTM Tx ch 0 down success
02/22/2014 07:49:33 PM      kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
02/22/2014 07:49:42 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:49:53 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:49:57 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:50:02 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 07:50:03 PM      kernel     Line 0: ADSL link down
02/22/2014 07:50:04 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:50:11 PM           -- MARK --
02/22/2014 07:50:14 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:50:19 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:50:23 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 07:50:24 PM      kernel     Line 0: ADSL link up, Bearer 0, us=860, ds=4337
02/22/2014 07:50:24 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
02/22/2014 07:50:25 PM      kernel     bcmxtmrt: MAC address: 00 7f 28 ab 85 e0
02/22/2014 07:50:25 PM      kernel     [DoCreateDeviceReq.2603]: register_netdev
02/22/2014 07:50:25 PM      kernel     [DoCreateDeviceReq.2605]: register_netdev done
02/22/2014 07:50:25 PM      kernel     XTM Init: 400 tx BDs at 0xa336e000
02/22/2014 07:50:25 PM      kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=860000, DS=4337000
02/22/2014 07:55:35 PM      kernel     Line 0: ADSL link down
02/22/2014 07:55:35 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
02/22/2014 07:55:35 PM      kernel     HOST XTM Tx ch 0 down success
02/22/2014 07:55:35 PM      kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
02/22/2014 07:55:36 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:55:47 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:55:51 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:55:56 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 07:55:57 PM      kernel     Line 0: ADSL link down
02/22/2014 07:55:58 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 07:56:08 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 07:56:13 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 07:56:17 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 07:56:18 PM      kernel     Line 0: ADSL link up, Bearer 0, us=860, ds=4256
02/22/2014 07:56:18 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
02/22/2014 07:56:18 PM      kernel     bcmxtmrt: MAC address: 00 7f 28 ab 85 e0
02/22/2014 07:56:18 PM      kernel     [DoCreateDeviceReq.2603]: register_netdev
02/22/2014 07:56:18 PM      kernel     [DoCreateDeviceReq.2605]: register_netdev done
02/22/2014 07:56:18 PM      kernel     XTM Init: 400 tx BDs at 0xa336e000
02/22/2014 07:56:18 PM      kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=860000, DS=4256000
02/22/2014 08:12:30 PM      kernel     Line 0: ADSL link down
02/22/2014 08:12:30 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
02/22/2014 08:12:30 PM      kernel     HOST XTM Tx ch 0 down success
02/22/2014 08:12:30 PM      kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
02/22/2014 08:12:31 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 08:12:42 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 08:12:46 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 08:12:51 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 08:12:52 PM      kernel     Line 0: ADSL link down
02/22/2014 08:12:53 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 08:13:03 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 08:13:08 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 08:13:12 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 08:13:13 PM      kernel     Line 0: ADSL link up, Bearer 0, us=860, ds=4270
02/22/2014 08:13:13 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
02/22/2014 08:13:13 PM      kernel     bcmxtmrt: MAC address: 00 7f 28 ab 85 e0
02/22/2014 08:13:13 PM      kernel     [DoCreateDeviceReq.2603]: register_netdev
02/22/2014 08:13:13 PM      kernel     [DoCreateDeviceReq.2605]: register_netdev done
02/22/2014 08:13:13 PM      kernel     XTM Init: 400 tx BDs at 0xa2eca000
02/22/2014 08:13:13 PM      kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=860000, DS=4270000
02/22/2014 08:14:45 PM      kernel     Line 0: ADSL link down
02/22/2014 08:14:45 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = DOWN, Service Support = ATM
02/22/2014 08:14:45 PM      kernel     HOST XTM Tx ch 0 down success
02/22/2014 08:14:45 PM      kernel     bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
02/22/2014 08:14:53 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 08:15:03 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 08:15:08 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 08:15:12 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 08:15:13 PM      kernel     Line 0: ADSL link down
02/22/2014 08:15:14 PM      kernel     Line 0: xDSL G.994 training
02/22/2014 08:15:24 PM      kernel     Line 0: ADSL G.992 started
02/22/2014 08:15:29 PM      kernel     Line 0: ADSL G.992 channel analysis
02/22/2014 08:15:33 PM      kernel     Line 0: ADSL G.992 message exchange
02/22/2014 08:15:34 PM      kernel     Line 0: ADSL link up, Bearer 0, us=860, ds=4267
02/22/2014 08:15:34 PM      kernel     bcmxtmcfg: XTM Link Information, port = 0, State = UP, Service Support = ATM
02/22/2014 08:15:34 PM      kernel     bcmxtmrt: MAC address: 00 7f 28 ab 85 e0
02/22/2014 08:15:34 PM      kernel     [DoCreateDeviceReq.2603]: register_netdev
02/22/2014 08:15:34 PM      kernel     [DoCreateDeviceReq.2605]: register_netdev done
02/22/2014 08:15:34 PM      kernel     XTM Init: 400 tx BDs at 0xa2ef2000
02/22/2014 08:15:34 PM      kernel     bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=860000, DS=4267000

My broadband speed's about as good as yesterday's ...

Has anyone noticed how many posts on this forum are to do with broadband speed (and I'm not seeing too many raving about how wonderful everything is). What does that tell you? In what alternative reality does any kind of quality service provider leave their customers to sort out their own problems?
"Hi, is that customer services for The Quality Daily newspaper"?
"Yes sir, that's us, The Daily, how can I help?"
"Well I've had my newspaper through this morning"
"Great"
"Yes, well it's arrived"
"Great, fantastic"
"Yes, well, it's all black"
"Oh. What do you mean all black?"
"I mean it's all black. I'm not talking black and white. I'm talking black. It's completely black. I can't read a thing"
"Oh. I'm dreadfully sorry, I understand the problem. Have you visited our online solutions centre, developed with the help of our customers?"
"No, that sounds interesting, but how would that help me?"
"Well the online solutions centre contains records from all the customers who have had experiences just the same as yours"
"Have they had black newspapers?"
"Yes sir, I think you'll find they have. Maybe you should take a look at it. It's great sir. It contains records from all the customers who have had black newspapers."
"Yes, I think I will. It's going to be really interesting. Those black newspaper customers must really have some tales to tell. I'm already imagining the dark disappointments they've had. Their complete ignorance of the Worlds' affairs. The ink that's been left on their hands. I must take a look. But couldn't you just send me a new paper?"
"Oh no sir"
"Why not?"
"Well first we'd have to run some tests. We'd have to look at what went wrong in the printing process, and why the newspapers all turned out black"
"But you've got other customers out there with black newspapers, so you know you've got a problem don't you? I know you've got to sort that out but can't you just fix it and send me a new newspaper?"
"Well if you look at our online customer forum, you'll find that some people have kept their newspapers, and waited to see if the some of the black disappears. If that happened, then you might just end up with a black and white newspaper, and then you might be able to read it."
"Has that actually happened to any of your customers?"
"Well you'll find a few on there who've had papers where some of the black has just sort of rubbed off a bit"
"Is that right? The black's rubbed off a bit. But I've had a black newspaper come through today. Have you actually fixed the black newspaper problem?"
"Ah... well if you'd like to visit the forum, you'll be able see the experiences other customers have had"
"Do you actually know what's causing these black newspapers?"
"We're working on it at the moment"
"Well, in the meantime, couldn't you just send me a new newspaper?"
"Well I could. But that one might be black as well. If you'd care to just wait a while, you might just find that your newspaper resolves itself"
"What do you mean "resolve itself"?"
"Well, as I mentioned, if you visited the forum you'd notice that some of our customers have had newspapers which were black, but then some of the black disappeared, so they're no longer actually all black. In some cases they've even been able to read the newspapers again"
"Oh yes?"
"Yes. And in some cases they've even been left with something they can read"
"They've been left with something they can read? What's that?"
"Well we give that a special technical term."
"A technical term? What's the technical term?"
"We call it: "yesterday's news""
"Yesterday's news?"
"Yes sir, yesterday's news sir"
"Oh, yesterday's news"
"Yes sir, yesterday's news"
"Very well. I think I might have a look at the forum then..."
"Very good, sir"
"...And anyway, it sounds like my newspaper issue might resolve itself"
"Yes sir"
"Couldn't you just send me a new newspaper though, that would fix it wouldn't it?"
"But that one might be black as well sir"
"Yes yes. Of course, you mentioned that didn't you?"
"Yes sir"
"OK, I think I'll have a look at the forum then"
"Very good sir. A wise decision sir"
"And if my newspaper issue resolves itself I might be left with yesterday's news mightn't I?"
"Yes sir"
"But don't I need today's news today?"
"Well as I mentioned, sir, I could send you another newspaper but that might be black as well. If you look at the forum you'll find that many of these black newspaper issues do sort themselves out"
"OK, very well then, I'll take a look at the forum"
"An excellent decision sir. Is there anything I can help you with today sir?"
"No, thank you. You've been most comprehensive"
"Thank you sir. And you have a wonderful day now sir"
"Thank you. You too"
"Good bye sir"
"Goodbye"

Oh I have problems all right - lots of them...
http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/t...
...and fatally I've then made the mistake of reflecting on how long I've spent on this forum, how many potential solutions I've tried (from other helpful but desperate customers in similar situations) and how little progress I've made...
...before becoming ever so slightly suspicious that the forum could be a holding pen that lulls customers into thinking something might be happening, when all they're doing is helping BT (or any other supplier who has such a forum - yes I know BT's not alone) avoid providing a half decent service...
Total Page Views
303
Total Messages Read
888
Board Topics Started
3
Board Replies
15
Blog Articles Posted
0
Blog Comments Posted
0
Ideas Posted
0
Idea Comments Posted
0
Total Solutions Marked Accepted
2
Total Kudos Given
3
Total Board Views
28
Total Logins
24
Total Minutes Online
688
IP Address of Last Visit
81.153.72.114
Browser used for Last Visit
Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.2 (KHTML, like Gecko) Chrome/15.0.874.121 Safari/535.2
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
671 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 671 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 15:17:10
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
21.6 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
457 / 1536
CRC Events (Down/Up):
44 / 228
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
43 / 125
Error Seconds (Local/Remote):
133266 / 816

Broadband speed constantly slow

Hi guys I'm posting a similar problem that I posted a few weeks ago I have been having problems with broadband speed for the past week. My broadband speed has gone from on average around 6mbps to on average 1.4mbs. Since last week my download speed has constantly stayed around this speed and I'm starting to get a little frustrated. I have contacted bt via live help and they stated I have a ? Fault on my line however the department I was transferred too told me the issue was at my end. I have done the usually tests using the test socket and wired connection however the problem remains.
It's almost as if my speed is capped at 1.4 because it doesn't change. This happened last month but seems to resolve itself.
Please help !!

you have the max connection speed for adslmax 7938 but your conenction time is only 15hrs - is that due to router dropping connection or manual resets or maybe both?
you need to stay connected 24/7 with no resets and profile should correct itself automatically in 3+ days. if no change in 3 days then repost stats and btspeedtester diagnostic test - follows first test - and mods will help
can you run btspeedtester and when first test completes then run diagnostic test and post results should confirm profile currently at 2mb
btspeedtester
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Issue with RFBIBL00 batch input processing

Hello ABAP Experts,
I am having issue with a speed of batch input session processing. If you can please help me resolve the issue.
I have a requirement to post liquidation document to clear open vendor down payment items and then to clear vendor invoice with liquidation. I have created a custom program to address this requirement where it uses the SAP program and Call Transaction.
For liquidation document posting, I am using the program RFBIBL00. The custom program has steps:
1. Submit RFBIBL00 via job to create batch input session
2. Close job
3. Submit RSBDCSUB via job to process batch input session
4. Close job
5. Wait for 15 seconds
6. Read job log to get liquidation document number
7. If no document posted then display error
The issue is when the job log is read it says u2018Session 10zrsbdcsubxxxxxxx is being processed by user in mode on serveru2019 and there is no error message or no document number with message number 312. So the program displays error message, stops and cannot perform the second step. If I check in the system after a couple of minutes I find the document posted. I also increased the wait time. But the first record processing always takes longer and the program finds as a failure. The program can process next several records with success.
I am looking for expert help if you please suggest how to resolve this.
Thanks & Regards.
Yashasvi

Hi,
Have you tried calling FM DEQUEUE_ALL before/after schedulling job?
Gouri.

Issues with Infinity - Connection Speed & Other Pr...

Hi all,
I had Infinity installed on 2nd November. Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms Excellent really considering the sub 5Mb/s I was used to with ADSL. The high connection speeds remained over the weekend until about 4pm on November 5th. I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange. I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up. Ping/Latency has also slowed to around 20ms. During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line.
Initially I was told it would be the 12th of November that the problem with the phone line would be resolved. Fortunately enough it was then fixed the following morning by an apparent engineer visit. I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed. Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
(All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
If anyone can advise me it would be much appreciated.

Hi Tidycarrot,
Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New infinity line and major speed issues with almo...

Hi,
Just has infinity installed after moving from my previous FTTC provider. With the previous provider i was getting 16 down / 1-2 up and it worked great.
Had my my new inifnity line put in on thrsday and i am getting 17 down / 0.5 up!!
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
I have a 4g EE modem also and if i switch to this it is like lightening compared.
I also had absolutely no connection issues with my previous provider and as i posted above had a mich better uplink speed - which is where i think im getting most of my issues.
When i signed up to BT this is what i was sent via email:
We estimate your download speed will be 19.1Mb.
We estimate your upload speed will be 3.9Mb.
Im fine with the download but the uplink is shocking compared to the estimate - and as i had much better before i think something is amiss.
Also when i signed up i was told that if i had any connection issues with the new line i had to notify BT within 7 days and it woudl eb investingated but it seems there are so many roadblocks to creating support tickets etc.. Its like it s been hard to report a fault on purpose.
Where can i create a support ticket or similar to get this looked at?
Thanks
Damian

dgreenuk wrote:
Hi,
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
Thanks
Damian
As you use the internet for work purposes did you have business broadband with your previous provider ?
This is the Residential forum. You may be better posting on the BT Business forum.
Best regards,
dfenceman

Broadband Speed Issues

I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 17:05:57
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 13.3 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
53894 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 0:56:25
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 13.4 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
138001 / 0
CRC Errors (Down/Up)
14 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2

Issue with broadband speeds....

Similar Messages

Maybe you are looking for