Issue with CS5 deactivation on old computer and reactivation on new - serial number not working
Please help - we are owners of Creative Suite Design Premium CS5 - I just recently switched my wife to a new computer using migration ( we have macs), when I try to deactivate the old license on the old computer it gives me an error, thus preventing me from activation on the new computer. At least, I think this is what the problem is, because I've tried every serial number I've ever received from adobe and none of them work.
I know you want everyone to go to CC, but we've paid Adobe thousands of dollars over the years and I expect this software to work. Please help - this is the only way I can contact you with my problem. Any assistance would be greatly appreciated.
This was the only available option to me, according to adobes site. Their lack of support for older software is mind boggling. So the only way for me to get to talk to someone is by fibbing on their extensive question list before the process actually begins. I guess I will try that if I don't hear from an Adobe team member here...
Similar Messages
-
CS3 asked serial number suddenly and the box-set serial number not work.
CS3 asked serial number suddenly, and the box-set serial number not work.
Elton Adobe which web browser are you utilizing? Are you signed into http://www.adobe.com/ when you attempt to contact our support team directly at Contact Customer Care.
I would recommend utilizing a different web browser and contacting our support team directly as suggested by KGlad in message #6. -
i bought the student and teacher version of CS5 extended for windows. Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?
Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?
Short answer: not for CS5.
Platform swaps are available but only for CS6
Order product | Platform, language swap -
How do I deauthorize my old computer and authorize my new one?
How do I deauthorize my old computer and authorize a new one?
If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
Deauthorization is done the same way, except for choosing Deauthorize this Computer.
(85665) -
serial code invalid for downloading 9.0 on one computer, and can't find serial number of acrobat xi on other computer?
Lost information
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
-http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html -
I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect. I downloaded on Friday afternoon. Why? This should have been easy.
Contact support by web chat to get your serial number issues sorted.
Mylenium -
Why is my serial number not working, it says it is invalid. I have checked and it is correct
why is my serial number not working, it says it is invalid. I have checked and it is correct
The most likely explanation is that you downloaded the Creative Cloud version of Lightroom instead of the standalone version of Lightroom (which you can download from here).
If that doesn't work, you'd need to provide a lot more details, including version of Lightroom, operating system, and exactly what you are doing that doesn't work. -
I want to remove Creative Cloud from old computer and put on new computer
I want to remove creative cloud from my old computer and install it on my new computer. How do I do this with ending my subscription?
Thanks for trying to help.
I’m still unsure of what to do.
I bought a new computer and I want to both uninstall adobe from my old computer
and do an install into my new computer without canceling my adobe plan and
with having adobe only on one computer … not two of them.
Do I just drag the adobe products from the applications folder into trash in my
old computer? Does that uninstall them.
Then just install on the new computer.
Thanks.
Kathy Rappaport
<Removed by Moderator> -
just bought a new computer so I am trying to access my music on itunes but i can't seem to find it. I have de authorized my old computer and installed itunes on my new computer but my music doesn't seem to be there. Any ideas what i'm doing wrong?
Your music and playlissts will only be where you put them.
Have you copied them to your new computer from your old one? -
Deactivating on one computer and reactivating on the new computer
please guid me how to deactivate on my old computer and reactivate on th new computer
If your backup copy of your computer was not stolen, then use it to put everything back.
If it was stolen, then you can redownload some itunes purchases in some countries.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Adobe CS5.5 Design Premium Serial Number Not Working
I just wiped my macbook pro harddrive and upgraded to Lion OSX. I bought the CS5 Design Premium last year (in a case). Unfortunately, my discs are unavailable, but I do have the correct serial number. When I downloaded the CS5.5 Design premium trial (to plug in my serial number), it says it isn't valid. Is there a place that I can download the CS5 Design Premium Suite so that my serial number will work? Help! I'm a photographer and I need PS to work immediately!
Maddiewilbur have you lost your installation media or is it just unavailable for the moment? If you will have access to the installation media at a later time I would recommned installing the trial of Design Premium CS5.5 and then remove it and install CS5 once you have access to it.
-
Dreamweaver CSA newly bought and installed on my PC serial number not working
dreamweaver CS4 i bought this software on internet in a sealed box , after installation following message , serial number not valid
Gegene77 I would recommend you try registering your serial number to verify that it is valid. Please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate and register your serial number.
-
In the last few weeks I have been experiencing multiple issues with my iTunes.
I believe it began when my itunes library corrupted and I had to start again.
By starting again I mean I went to previous itunes libraries and used the most recent backup.
After I noticed a large number of unknown error (-50) messages I thought I better copy the backup I was using from the previous libraries folder over to the itunes folder (in case the error related to failed attempts to back up the library).
This problem in itself wasn't too bad as I am able to close and relaunch iTunes and carry on however I have noticed some less desirable side effects - the loss of home sharing. I am unable to pick speakers to broadcast to (I have 2 airport express units plugged in and working and an Apple TV2) and I am unable to access the iTunes library on Apple TV.
I've done some basic troubleshooting: creating rules to allow the home sharing ports, temporarily disabling antivirus/firewall, uninstalling antivirus/firewall, setting up rules on the router for homesharing ports, uninstalling iTunes, rebooting, reinstalling iTunes and retrying, disabling home sharing and reenabling, disabling peerblock, deauthorising itunes and reauthorising and rebooting both the pc and Apple TV, checking sharing settings under preferences and verifying both the entire library is shared and that the status of home sharing is on but no devices connected, created a new library and reimporting my media and the problem still exists.
I noticed that occasionally when I switch between libraries, deauthorise and reauthorise I do get access to home sharing and Apple Tv gets full access to the library BUT iTunes quickly becomes unresponsive and when I close and relaunch Apple TV can no longer see my library or iTunes.
I have checked the network I am running on is marked as a home network, I have tried connecting the Apple TV via LAN instead of WiFi but this makes no difference. What I do find interesting is that I have iTunes running on another pc and on a virtual machine and as soon as I run either their libraries appear on Apple TV so there must be something about the installation on my pc and nothing wrong with the Apple TV, airport express, router etc.
With that in mind I retried an uninstall and this time deleted as many tmp files as I could see in the iTunes library folder, rebooted and reinstalled. I also checked the permission levels on the iTunes application folder and the iTunes library folder (located on an additional internal drive), I then tried running iTunes as an administrator (which my user account is already set as) but all the problems are still evident.
The determining gapless playback has no effect on how I use iTunes but it clearly does not need to run for every single recently added track any time I make a minute change to other library entries. I tried looking up one of the files it was determining gapless playback for but it wasn't corrupt or read only so I don't see why it needs to retry continually.
I'm running Windows 7 64bit with all latest updates installed and iTunes 64bit 10.6.3.25, all apple devices are running the latest version of firmware and I'm running out of ideas. I did try running CCleaner to clear up and registry issues if there were any and I ran Appcleaner to remove any iTunes cache that may have been left between installs. I'm running out of ideas - what am I missing here?I have found the problem was in part caused by Windows firewall.
Exactly how Windows firewall can cause the problem when I wasn't even using it I don't know.
What I do know is that when I checked 'allow a program through the firewall' I found 4 rules set for iTunes, one of which was public network access.
I deleted the superfluous rules and the Home Sharing problems are solved.
All that needs sorting now is the 'determining gapless playback'. -
I can select and delete, but not open and read...
things are working mighty slow since installing 7.0.1 Firefox upgrade....and losing access to reading gmail is just the last straw.
Also having issues with non-responsive script messages in same gmail window, huge time lags, some flash plug in error messages (yes three times I have downloaded and reinstalled the latest flash player)....hating 7.0.1 right now mightily....I came across this and it worked for me.
GMail entire message content missing (blank) after header title
In Firefox, if you have "Adblock Plus" extension.
1. "Ctrl+Shift+F" Preferences (or right click on ADP symbol, and choose preferences)
2. 'Filters' menu > "Update all subscriptions"
reference: https://support.mozilla.com/questions/896267 -
HT1206 I de authorized my iphone and old laptop and now my new laptop will not authorize???
I de autthorized my old iphone and old laptop but now cannot authorize new laptop???? what gives?
iPhones aren't authorised or deauthorised, only computers are. What happens when you try to authorise your account on your laptop's iTunes via the Store > Authorise This Computer menu option ?
Maybe you are looking for
-
What looks like a bruise on my MacBook Pro screen?
I noticed a small bruise-like marking on the screen of my MacBook Pro a few months ago. It's only visible when the screen is black but lit, so if my computer is asleep or turned off, you can't see it. It never posed an issue so I just ignored it, esp
-
Hi, I want user can select file for many where in presentation server. I am using SELECT-OPTIONS : p_file for rlgrap-filename no intervals.But here we dont get serach help . Ivneet
-
Hi All, I am using 10g forms and reports.I created a report using Report Builder name test.rdf. now I try to send this report to a mail ID. When I used the following code it works well WEB.SHOW_DOCUMENT('http://127.0.0.1:8889/reports/rwservlet?userid
-
Dear SAP Gurus, What setting we have to done to apply condition type SKTV (cash discount before Tax) and SKTO ( cash Discount after tax) in a single sales order. Gaurav
-
Adding item data in Product tab for sales contract (crm_order_maintain)
Hi, can I use crm_order_maintain to add line items under the product tab for a sales contract while creating or modifying an order. Is there any sample code to add the line items, I could look at. I tried calling this FM from my custom tab and then