Issue with cursor moving up... help!

Hi,
I have a brand new Blackberry Curve. I'm currently experiencing problems with the trackball.
When I attempt to scroll down, I roll the trackball down, but the cursor automatically moves up, and stays, it will not scroll down. Same thing with other directions, the cursor moves up and stays there.
Any solutions other than returning this one and getting a new one???. I've tried cleaning the trackball with alcohol, air dust, etc...
Thanks in advance,
-Romain

In your Preferences menu, Type section, what Text Engine Option have you chosen?
-Noel

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