Issue with download speeds

Question

I have been helping out a family friend in his 70's. His broadband speeds have dropped dramatically over the past couple of months.
We have tested everything.
1) We had a line check came back as OK
2) We checked and changed the filter
3) We checked the cable from the filter to the router
4) We reset the router
5) I have now tried the connection on two differenct machines.
We have checked everything.
The connection used to be fine. This only started happening when the exchange was upgraded to Infinity in our area.
I don't believe it is anything to do with our end, and I wish someone from BT could see if it is anything to do with the exchange, because something is not right here.
Take a look at the downstream, it is appalling. Any pointers.
Here are the stats
ADSL Line Status
Connection Information
Line state:    Connected
Connection time:    0 days, 00:31:53
Downstream:    287.1 Kbps
Upstream:    1.126 Mbps
ADSL Settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.5 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    24.5 dB / 5.2 dB
Line attenuation (Down/Up):    19.3 dB / 12.7 dB
Output power (Down/Up):    18.3 dBm / 12.4 dBm
FEC Events (Down/Up):    334 / 117
CRC Events (Down/Up):    0 / 16
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    0 / 89
Error Seconds (Local/Remote):    0 / 2

Answer 1

you are in abanded profile due to either noise on the line causing drops in connection or to many manual resets trying to improve the speed or both.
are you connected to the master socket or preferably the test socket?  do you have any other sockets in other rooms?
try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone  if cordless dull hum is normal
banding normally releases automatically if conenction ok and remains stable for 3/5 days with no resets
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