Issue with Dying Light pre order points.

I pre ordered Dying Light for the PS4 and my account shows that I have gotten the 500 points for the $10 credit, but it shows that the total of the order was $0 and that I recieved no points for the actual purchase.I used my store card to pay for the order

Hello BBCJustin,
I've heard good things about Dying Light. What do you think so far?
I'll be happy to review your points with you for the purchase. Please watch for a private message from me shortly.
Thanks for being a My Best Buy member,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

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Did not receive Dying Light Pre-order DLC for PS4

I have read the terms of the DLC and the delays to receiving it, but I am worried as some people seemed to have gotten their codes already whether it was via email or receipt without a problem if they did an in store pre-order with the Dying Light pre-order card or from the gaming kiosk. At my Best Buy stores, whenever I pre-order or do something for store pickup, I get the standard white sheet of paper that prints off a copier unlike a regular store purchase which has a receipt generated from the register. I normally never have to worry about DLC as the games I get don't tend to offer codes. However, this game offered DLC and I did not get an email yet and was worried that I won't receive my DLC. I can provide any account information to include order number to verify my explanation. Please expedite this so I can get a better understanding on what I need to do next as this has never happened to me before? Thank you.

Sorry...yes it was an online BBY order for store pickup and I thought I mentioned that but I guess I didn't elaborate. I went to the store to pick up my item and now I am past the 8 hour warning. I am referring to the PS4 DLC for Ninja and Secret Agent.
Dying Light - PreOrder DLC Ninja and Secret Agent - PlayStation 4 [Digital Download Add-On]
These great character DLCs are available when you pre-order Dying Light from Best Buy! NINJA Don a mask of a Japanese assassin and blend into the shadows of the quarantine zone. SPECIAL AGENT Get ready to dive deep into the city jungle with a protective vest, knee pads, and sturdy boots.
Usually arrives within 30 minutes, but it could take up to 8 hours.

Having Issues With IPhone 4 Pre Order at Apple & AT&T

Hi all
I to tried to order this morning and am stuck in the loop at the Apple site. I then went to the AT&T site (Premier and regular) and those give you the link to pre-order then only show you the 3GS. Even the AT&T rep could only bring them up.
I do have a question for all. When I placed my business number in (have business and personal) to the Apple site it told me to go to AT&T. My question is if I am finally able to order a phone under my personal line can I use this with my business line (transfer the phone to that line) ? I am eligible for upgrades on both lines.
Reason I ask is that I will be buying one phone per account but as the white is not available was thinking I would order the black first on my personal line and pair it with my business number. I know you could do this by calling AT&T and switching over your SIM card in the past but with the new micro sims is that possible ?
Thanks all, hopefully we will all be able to pre order successfully soon

I had the same problems with the Apple site. The AT&T site began offering the iPhone 4 pre-order around 4 AM CDT and I was able to pre-order through them on the first try, after several failures on the Apple site. The only downside is that you have to have it shipped, so you can't pick it up at a store as you can with the Apple site.

Missing bonus pre-order points

I pre-ordered Call of Duty Advanced Warfare. The points for my purchase have posted, but not the bonus pre-order points.

Hello Lgndryhr,
I've had the chance to review your account and regrettably must inform you that you have not received a pre-order bonus certificate because you ordered your copy of Call of Duty: Advanced Warfare on the game's release date (11/03/2014). Remember that customers must both pre-order an eligible title prior to its release date and subsequently purchase that copy to qualify for our Get $10 promotion. For more information, I would encourage you to refer to this article:
My Best Buy "Get $10" Gaming Pre-Order Offer
Thanks for purchasing your copy of Call of Duty: Advanced Warfare with us, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Did not get my pre order points (best buy rep help me)

Didn't get my pre order points of 500 for shadow of morder today and also never even got a couple or 25 bonus points for reviews last month
Solved!
Go to Solution.

Hi aaronc80,
It’s great to see that you’re taking advantage of the My Best Buy bonus points for reviewing products on BestBuy.com! I also appreciate you pre-ordering your games at Best Buy. With that said, I do apologize for any confusion you’ve endured if you’re not seeing points for both the reviews, as well as the Get $10 promotion.
Both of these promotions usually take up to 20 days for the points to appear on your account. Shadow of Mordor came out 9/30, so it may be a few days yet before you’ll see those points. In regards to the product reviews, there are a few reasons you may not see your points, aside from the fact that it can also take up to 20 days. First, the review must be approved and published to receive the points. Also, a maximum of 8 reviews (total 200 points) will be awarded per calendar year per member. Lastly, your My Best Buy membership does need to be attached to your BestBuy.com account to receive the points.
I’m hoping these details help clear up why you’re not seeing any points yet in these two instances! Please don’t hesitate to send me a private message if you’re not seeing the 500 points from your Shadow of Mordor pre-order after 20 days of having picked up your copy, or it being shipped.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Goods Issue with reference to Purchase Order

Hi MM Gurus,
Is there any settings to do Goods Issue with reference to Purchase order?
I want to capture the material price in purchase order during goods issue instead of standard price or moving average price.
Thanks in advance
Dinesh

Hello Dinesh,
Batch valuation is similar to split valuation. Here is the link on how batch valuation works.
http://help.sap.com/saphelp_47x200/helpdata/en/25/283db54f7811d18a150000e816ae6e/content.htm
Please check in sandbox environment before using.
Hope this helps.
Regards
Arif Mansuri

Issue w/Witcher 3 Pre-Order $10 Certificates, Store Pickup and Steelbook

I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
On top of that, I asked about the Witcher 3 Best Buy Exclusive Steelbooks I was supposed to get w/my Pre-Order & he said they had not yet arrived, & that two would be set aside for me & to call the store later that day to see if they were delivered. Luckily I was able to get them, but I figured that it shouldn't be my responsibility to stay on top of the shipment, I felt that I should have at least been the one to RECEIVE a call since my order was at the risk of being incomplete, & ME having to call the store to track the shipment is an inconvenience to me.
My other concern is I checked my reward zone purchase history & while I already received the points for picking up my Pre-Order Games, I have NOT received the Victory Can Be Pre-Ordered $10 in Reward Certificates for the games, there is NO record of it in my Purchase History to reflect the Pre Order Bonus. Normally it is shown in the same section of points for the purchase (it can be seen when I check the details of my Mortal Kombat X Pre Order picked up a month ago).

Hey siatienco,
I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Missing Pre-order Points

I have two issues.
First, I pre-ordred Big Hero 6 when there were 2 separate 100 point bonuses being offered. If I recall, one was for the normal pre-order 100 points and the other was because it was nominated for awards. Anyway, I checked my MyBestBuy account, but only one of the 100 points was posted. I would obviously like to get the other as well. I tried posting the picture here, so I hope it made it.
Second, I bought a movie in-store on January 27th and then did a price adjustment in-store on after the price was lowered on February 10th. That went fine, but the issue is something that has happened to me before, and has apparently never been fixed. Since the price went down, there is obviously going to be some MyBestBuy points taken off. That happened, but there was a "bonus" negative 3 in there as well. The promotion for 3x points on movies was in effect during the price adjusment but NOT during the original purchase, and therefore too many points were deducted. It is only a very small amount, so I'm really mentioning this just to help fix the problem (and if I can get those few points back, great). It's just annoying that the system wasn't fixed since last time I mentiond this problem and this could be a huge problem for somebody doing a return of let's say two $20 movies. That's minus 40 points normally and then minus an additional 120. That stuff can add up over time.

Hi NeoQuintessence,
I am really excited to see Big Hero 6! It won an Oscar during the Academy Awards last night, so it must be pretty good. I love animated movies and can never watch Toy Story too many times. That is one of my favorite movies.
We did have a promotion that was offering 100 bonus points between 1/11/2015 - 1/17/2015 with the pre-order of certain movies, but I am only aware of one actual promotional offer. I partnered with our My Best Buy program team and confirmed that there was only one promotion offering bonus points back in January when you placed your pre-order. I can understand how it may have appeared as if there were two promotions offering 100 bonus points; however, if you clicked on each offer it should have directed you to the same offer details. With that being said, the 100 bonus points that have posted to your account would fulfill the offer.
A return/exchange or price match will usually result in some points being deducted, but points for a promotion that were never originally awarded should not have been deducted. If the movie you purchased on 1/27/2015 was not awarded 3X points, then 3X points should not have been deducted from your account following the price match. To ensure that your My Best Buy account is up-to-date and to see if you have any other questions, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
Thank you for connecting with us and for being a My Best Buy member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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$10 Rewards for Destiny pre-order and $10 Bestbuy Giftcard with Evil Within pre-order

I have yet to receive either of these. I understand my Destiny purchase still says pending (although I received my $10 rewards for Madden 15 within a week of me picking up purchase). When should I receive the $10 rewards certificate?
Also, I pre-ordered Evil Within months ago and I see now that anyone that pre-orders get a $10 giftcard. Shouldn't I still get this?
If anyone can help and correct this, it would be greatly appreciated. My member # - (removed per forum guidelines)
Thanks!
Brandon

Not a problem!
Whenever a BestBuy.com order is cancelled (or returned), any funds held for that order are automatically refunded to the original form of payment. This process typically takes 2-3 business days for gift cards, while reward certificates are applied back to your My Best Buy account in the same length of time. For debit and credit cards, the exact timeframe required before the funds are available again is dependent on the card's issuing bank.
If you no longer have the original gift card, then we can issue a replacement with the remaining balance. To request a replacement, simply give our gift card support team a call at 1-888-716-7994 or leave us a message in the BestBuy.com board. Additional info on gift cards can also be found here:
BestBuy.com > Help Center > Gift Cards
http://bbyurl.us/GiftCards
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Missing "pre order points" for Shadow of Mordor.

I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
Can I get some help with that?

Good morning Vaymasters,
It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account. As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points. If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do. A private message can be sent by clicking on the blue button in my signature.
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Didn't receive Victory Can Be Pre-Ordered points

I pre-ordered Middle Earthhadows of Modor. I picked up the game on the release day. I recently looked at my point history and noticed I didn't get the Victory Can Be Pre-Ordered bonus points. This other forum I frequent, others said they also didnt get points either.

Hi jgonzales14 and Ninjaskrzypek,
As you may have read in other similar forum threads, it can generally take up to 20 days for bonus points to post to a member's My Best Buy™ account. If your pre-order of Middle-earth: Shadows of Mordor was picked up or shipped within 7 days of the games release (9/30/2014), then you should qualify for the 500 bonus points. From what I can see, both of your pre-orders should qualify for the bonus points.
With that all being said, if you do not see the bonus points post to your My Best Buy™ account within 20 days, then please do not hesitate to send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
My Best Buy™ - "Get $10" Gaming Pre-Order Offer
Thank you for connecting with us and game on!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Issue with exported playlist song order

I exported a playlist (with the playlist sorted on the manually arranged order, far left column) as a .xml file using iTunes 7.0.2. When a friend imports this playlist into his iTunes (7.0.1) the song order is incorrect (again with sorting done on the far left column). When I look at the exported XML file with a text editor the order of the song entries is also wrong in the XML file. Has anyone elsed noticed this problem?

Actually, I looked more closely in the text editor and the playlist order looks correct so there appears to be an issue with 7.0.1 (I guess).

Watch dogs pre order points

Didn't get the $10 for pre ordering watch dogs.

Per the terms of the offer it takes up to 14 days for points to post.
You need to wait that long before they will do anything

Issue with settlement of prod. order (KO88)

Hi Friends,
We are facing a issue while settlement of prod order using with tcode KO88.
In production Order, the distribution rule is created for account assignment category MAT (material) with settlement type PER (periodic settlement). We have added category CTR (cost center) with type PER to distribute percentages as 50% & 50%.
When we check the distribution rules in Production order system says its OK with-out error but when same is settled with KO88 system shows an error "Settlement type PER: Total percentage in distribution rules <> 100%".
Please help.
Regards,
Rohit

Hi Siva,
I looked into this OSS note and seems to be relevant for this error.
Thanks for the reply and i am closing this thread.
Regards,
Rohit

Issue with Dying Light pre order points.

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