Issue with Hyperion Planning 11.1.2 EPM

Hi All,
I am facing an issue with Hyperion Planning 11.1.2 which was working till yesterday. When i login into the and go to navigate --> Administor --> Dimension Library i am getting an error which iam not able to understand. kindly help me out. i checked all my EPM services and they are up and working and also i have restarted them but no use. Can someone help me out what should i do. I have also logged in http://<machine name>:19091/awb but getting the same below error.
can someone help me out.
org.apache.jasper.JasperException
     org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:510)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:393)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.hyperion.awb.web.util.HttpFilter.doFilter(HttpFilter.java:19)
     com.hyperion.bpm.LocalizationServletFilter.doFilter(LocalizationServletFilter.java:69)
root cause
java.lang.NullPointerException
     com.hyperion.bpm.logon.CSSAuthenticate.authenticateSSOUser(CSSAuthenticate.java:334)
     com.hyperion.bpm.logon.CSSAuthenticate.getAuthenticatedUser(CSSAuthenticate.java:130)
     org.apache.jsp.index_jsp._jspService(index_jsp.java:182)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:332)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.hyperion.awb.web.util.HttpFilter.doFilter(HttpFilter.java:19)
     com.hyperion.bpm.LocalizationServletFilter.doFilter(LocalizationServletFilter.java:69)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.
Edited by: [email protected] on Jul 18, 2009 10:38 PM

Hi,
First question, has anything changed since it worked like admin accounts.
Reboot the machine.
Next, just start the "Hyperion Foundation Shared Services - Web Application" service
Can you log into Shared Services ?
If you can, then start "Hyperion EPM Architect - Web Application" service
Go to http://localhost:19091/awb/ Does the web page display ?
If not then you it looks like EPMA needs reconfiguring.
Next start "Hyperion EPM Architect - Process Manager" service, make sure the service starts and it should start another 4 services.
Next refresh http://localhost:19091/awb/ and try and login.
Cheers
John
http://john-goodwin.blogspot.com/

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