Issue with Hyperlink in the Office 2013

Hi,
i have creared a hyperlink in my outlook 2013 email for a sharepoint it was working excatly fine. however we have asked to paste the same vanity URL in the word'2013, which is not working or taking to the excat location.
I tried all the support and forums to fix this, but dint happen. when i convert that word document to PDF the link is work perfectly. why it is not working in WORD.
THanks in advance!
Regards,
Mohan

Hello,
Do you get any error message when you click the hyperlink in Word?
Have you tried opening other hyperlinks in Word? What's the result?
Please right-click on the link in Word document and select "Edit Hyperlink", then check if the link address is correct. Also try to copy the link to the Internet Explorer and check if it will open.
Please let me know the result.
Thanks,
Steve Fan
TechNet Community Support

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