Issue with Illustrator CS6 - can't get it to run

Since a couple of weeks ago, I have an issue with Illustrator CS6 - can't get it to run When starting the application I get the following error:
"The procedure entry point ?AcquireVarient@ImageInterface@drawbot@dvaui@@QBE?BV?$intrusive_ptr@UImageInterface@drawb ot@dvaui@@@boost@@V?$rational@J@5@@Z could not be located in the dynamic link library D:\Program Files\Contents\Windows\Illustrator.exe."
I'm running it on Windows 8 (x64). I have multiple other Adobe applications installed, which are running fine. I've tried solving the issue with reinstalling Illustrator - multiple times. My GPU driver is updated to the latest version.

I have this issue as well on my Mac and called tech support 4 times and they can't fix it. Adobe has really gone down hill in a short amount of time!!
Only thing that worked (as a temporary fix) is to create a new user and toggle back and forth between two users which is very annoying. Adobe has tried uninstalling, reinstalling, taking over my computer remotely, trashing plugins, verifying permissions but the fact remains that we bought CS6 four weeks ago and Illustrator doesn't work.
I'm going on Facebook to let others know.....don't buy Adobe, it doesn't work and they don't know how to fix.

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