Issue with iPad air trade in promotion.

I went to the Rego Park NYC Bestbuy store (Store 483) today and tried to trade in my iPad 4 32GB wifi because of this promotion.
http://www.bestbuy.com/site/promo/trade-in-offer-129347?ref=199&loc=iH2PRtf/I7g&acampID=1&siteID=iH2...
The girl from customer service did not know anything about it so I asked for a manager. The manager knew about the promtion and took my iPad. She offered me $246 in gift card but she said that I will not receive the $50 trade in coupon toward a new iPad Air 2 purchase. I aruged briefly with her but she insisted that was how it works because the promotion can only guarantee a minimum trade in value of $200 and since my iPad 4 has a trade in value of $246, it will not be considered as an eligible tablet. Could someone from Bestbuy explain how this promotion really work? Because it doesn't make sense at all if i do not get both the gift card and the $50 coupon. I read about this promotion from various forums and lots of people getting both the gift card and the coupon.

Hello TommyLai,
I have to say I’m rather bummed that I don’t have an older iPad model to trade in. With the gift card and coupon provided with this offer, you could potentially get a new iPad Air or mini at half price (or close to it)! I’m disappointed to hear that our Rego Park location wasn’t quite up to speed with the promotion though, leaving you absolutely confused and without a cool new iPad. I’m truly sorry for this oversight.
According to our Trade in and Trade up promotion, you should have received either a $175.00 or $200.00 gift card for your trade in. Because your iPad 4 was worth more than those amounts, you were correctly offered more than the guaranteed minimum. This shouldn’t have disqualified you from receiving the coupon though. As long as you were intending to purchase the item listed on the coupon, it should have been provided with your trade-in receipt.
I’d like out to local leadership at our Rego Park location and provide them with the necessary details about this promotion. However, I’m unable to locate your Best Buy account, and I’d like to provide them with as many details as possible for further reference. Please know that I’ve sent you a private message to collect some information. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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