Issue with Ipod Nano 6th Generation

Question

Hi,
I am currently living in Japan and managed to get an iPod nano 6th generation at the Apple Store in Shibuya. However, there are a few things that I am curious as to whether or not other users are experiencing. First, my songs are set to shuffle, and sometimes when I hit next song it will shuffle through 3 or 4 (my shake to shuffle feature is OFF). Once it gets to the song, it might show one songs cover but play a different song. Also, if a song is playing and I blank out the screen, the next song will sometimes play, but sometimes it won't at all. When I wake up the screen it appears as if the next song should be playing but it isn't. So far, this has been a little disappointing. Does this sound like a problem with the software and are others experiencing anything like this? Thanks in advance!

Answer 1

What you are describing sounds like tracks that have been put on your nano that are not authorized to play them.
First, go to itunes and sort your music by "Kind" if this column is not showing, right click and select the kind column to show up. Sort by this column and scroll down, you will most likely see some music where the kind is "Protected AAC" or something like that. If you look on your nano, you will see that the tracks that are not playing are the ones where their kind is "Protected AAC".
If this all ends up being right, you need to reauthorize your computer to play your music. Connect your ipod, then in itunes select 'Store>Deauthorize this computer'. Then, select 'Store>Authorize this computer'. Then restore your ipod and resync all your tracks. Once you are done, they should be authorized and you should be able to play them on your ipod.
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