Issue with Messages

Hello.
My issue is that when I use my iPhone to text, I do not see replies from certain contacts (these are all iMessages), even though I can see these replies when using Messages on my MacBook. As in, if I look at Messages through the MacBook and read a given conversation including a problematic contact, everything appears fine, and then when I go to my phone, the conversation lists only what I have typed out.

You know, never mind, actually. It appears some troll got hold of my phone and actually just blocked contacts at random. I really should have checked that before anything. This thread can be locked instead, then.

Similar Messages

Issue with Message Type Triggering during Inbound Delivery Creation

Hi Experts,
Hi Experts,
Currently we are facing issue with message type triggering during inbound delivery creation:
In NACE transaction for Inbound delivery we have 3 custom output types:
Pricing Procedure Used is standard one -> E10001
Z140 Inbound Delivery Create (This should get triggered when IB delivery is created)
Z141 Inbound Delivery Change (This should get triggered when IB Delivery is changed)
Z142 Inbound Delivery Delete(This should get triggered when IB Delivery is deleted).
At present if i check delivery in VL33 -> Extras -> Delivery Output
Both Z140 and Z141 are being triggered during IB delivery creation. While it should be only Z140.
Could you please suggest that are we missing any configuration in SPRO or we need to create any custom routine (requirement) to handle this?
Thanks

Hi,
There is no fine-tuned control for inbound delivery messages as for Purchase order. Hence I guess to meet your above requirement, you have to go for a custom solution similar to the PO fine tune control settings.
Thanks,

Issues with Messaging Manager in ATG 10

Hi,
We are facing an issue with messaging manager. In weblogic we have configured datasource as 'coreDataSource', somehow MessagingManager is looking for coreDataSource_shop and throwing error that Datasource is not available?
How to resolve this? I am using ATG 10.3 and Weblogic 10.3.5.
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager     limbo : error querying for messages     CONTAINER:atg.repository.RepositoryException; SOURCE:java.sql.SQLException: Unexpected exception while enlisting XAConnection java.sql.SQLException: XA error: XAResource.XAER_RMFAIL start() failed on resource 'coreDataSource_shop': XAER_RMFAIL : Resource manager is unavailable
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager     oracle.jdbc.xa.OracleXAException
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at oracle.jdbc.xa.OracleXAResource.checkError(OracleXAResource.java:1110)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at oracle.jdbc.xa.client.OracleXAResource.start(OracleXAResource.java:240)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.wrapper.VendorXAResource.start(VendorXAResource.java:50)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.jta.DataSource.start(DataSource.java:729)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.XAServerResourceInfo.start(XAServerResourceInfo.java:1231)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.XAServerResourceInfo.xaStart(XAServerResourceInfo.java:1164)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.XAServerResourceInfo.enlist(XAServerResourceInfo.java:285)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.ServerTransactionImpl.enlistResource(ServerTransactionImpl.java:522)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.transaction.internal.ServerTransactionImpl.enlistResource(ServerTransactionImpl.java:449)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.jta.DataSource.enlist(DataSource.java:1599)
**** Error     Tue Nov 29 04:28:20 IST 2011     1322521100638     /atg/dynamo/messaging/MessagingManager          at weblogic.jdbc.jta.DataSource.refreshXAConnAndEnlist(DataSource.java:1503)
Thanks
Gopi

still the issue is exist.
At one point of time, Database is not able to provide connection for coreDataSource. After that shop is trying to get connection from JNDI coreDataSource_shop, which is not available in weblogic.

HT3529 Issue with messaging and icloud after ios7.1 update. Need Help!!!

My husband and I have been having problems with our iphone 5c since the ios7.1 update. We can't seem to send messages to each other now without incurring data charges, because our icloud messaging seems to have both phones synced to my itunes account. I have tried logging into itunes under each of our user id and syncing our respective phones to them, but it is not working. Any Ideas on what to do to fix this?
When we updated last week on Friday, we had other problems with loss of ringtones, no calls coming through do to the do not disturb feature being fully enabled and no alert to incoming calls while phone is locked. Spent a good hour on the phone with support and didn't resolve, tried resetting, rebooting etc. We ended up in an apple store on Saturday, where the guy got the ringtones, etc. working, but disabled our messaging and when tryng to sign back in, we found both phones linked to my itunes account. Since then, having problems with messaging... At a loss as to what to do now.

Thanks. We did do all of that, and still kept having problems. I finally figured it out about 5 minutes after I posted. After signing each phone into respective itunes accounts and setting up all of the messaging features to sign into the same, I had to disable the "send as sms" feature inside messaging. Once I was able to force routing text messages addressed to his phone back through imessage from turning this off, my phone finally recognized his imessage seperate account and let the message go through properly. After a couple of tests, then I enabled the "send as sms" again, and it seems to be working fine.
This update has really been a pain, caused us several issues this go around.

Issues with Messages in iOS 8

Been having some pretty serious issues with the Messages app.
Freezing/crashing. Messages sent from desktop not appearing on phone. Etc. Tried to close app and soft reset phone. Still no luck.
Anyone else? :/
Thanks!
iPhone 5s

I have spent the better part of a whole day trying to resolve. Have attempted several 3rd party tools to read the messages from the device, as well as iTunes backup. Additionally, I don't see any historical backups in iTunes besides a current post v8 upgrade instance. I found an offline backup from May of 2014 and see content, but no tool has surfaced anything between May 2014 and v8.02 upgrade.

Content distribution issue with message "Found package properties updated notification for package '00000123'"

I've got strange issue with 1 of my primary sites that started just recently. I've updated the content of 1 package and this now needs re-distribution to all DPs. I've got 3 primary sites and on 2 of those the update succeeded and my DP's got
updated correctly. One primary site it does not work and checking distrmgr.log I can see following message every xx minutes
Found package properties updated notification for package '000008B7' SMS_DISTRIBUTION_MANAGER 6/21/2014 12:00:31 AM 5836 (0x16CC) ==>
Checking Pkgxfermgr.log does not show anything either, I've tried with 2nd application but again the same result it only shows the the notification message.
I saw similar issue yesterday but with restart of the sms_exec service it eventually distributed the content, obviously this is not something I like to do too often.
does anyone have idea what this could be, suggestions are welcome. Thx.

Jason, I've checked the flow from the CAS down to the primary below is quick overview. The package I'm testing is just small package that we use to check replication is working in our environment it's less then 1MB in size and we run it
1/week basically update content and then check monitoring-content distribution that it has been received on our 260 DP's around the globe
CAS (Located in the US EST Time zone)
Distrmgr.log 11:25am update package and needs to be send to 3x primary sites (A00; B00; C00)
sender.log 11:30am all 3 primary sites have received the content.
C00 (Primary site in Singapore having the issue)
distrmgr.log 11:27pm received notification of the package
despool.log 11:32pm packaged content extracted successfully
distrmg.log started to see message Found notification for package '000008B7' and followed by next message
Package '000008B7' (priority 2) is already in queue.
This goes one until 1:21am (Singapore time)
Start updating the package 000008B7... SMS_DISTRIBUTION_MANAGER 6/21/2014 1:21:45 AM 8296 (0x2068)
The Package Action is 1, the Update Mask is 160 and UpdateMaskEx is 0. SMS_DISTRIBUTION_MANAGER 6/21/2014 1:21:45 AM 8296 (0x2068)
Use drive G for storing the compressed package. SMS_DISTRIBUTION_MANAGER 6/21/2014 1:21:45 AM 8296 (0x2068)
Successfully created/updated the package 000008B7 SMS_DISTRIBUTION_MANAGER 6/21/2014 1:21:45 AM 8296 (0x2068)
STATMSG: ID=2311 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_DISTRIBUTION_MANAGER" SYS=SG-INTRA100.na.pg.com SITE=C00 PID=10132 TID=8296 GMTDATE=Fri Jun 20 17:21:45.848 2014 ISTR0="000008B7" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7=""
ISTR8="" ISTR9="" NUMATTRS=1 AID0=400 AVAL0="000008B7"
After that nothing anymore.
When I check monitoring - content distribution I can see the package being updated/distributed to 80% of my DP's and last 20% are the dp connected below this Primary site.
To add to the confusion, there was another package distributed around the same time, and then one actually made it to the remote DP's.
This is first time I see this issue.

Odd issue with message tracking. (User's emails show as SUBMIT and not SEND. No Byte Size) Exchange 2010

Hi everybody.
I had been tasked with tracking down a user's emails.
I ran a script in powershell to export data I could work with.
For some reason this particular user's emails in this time range do not show up as the EVENTID "SEND".
They also do not have a Byte Count nor a list of recipients.
They only seem to show up as "SUBMIT"
Apparently this user has been sending out emails with a large amount of BCCs.
Is there any way to actually see this activity? Why would it be showing up as SUBMIT and not SEND? Why won't it show any recipients or byte count?
Here is my example script.
Get-MessageTrackingLog -ResultSize Unlimited -Server "contoso-ex1" -Start "5/1/2014 12:01:00 AM" -End "5/8/2014 6:40:00 PM" | Select Sender,{$_.Recipients},{$_.RecipientStatus},MessageSubject,TimeStamp, EventId, Source,SourceContext,MessageId,InternalMessageId,ClientIP,ClientHostName,ServerIP,ServerHostName,ConnectorId,TotalBytes,RecipientCount,RelatedRecipientAddress,Reference,ReturnPath,MessageInfo
| Export-Csv .\MessageTrackingLog.csv
Please note that only this one user's emails are showing only as SUBMIT. The rest are mostly SEND.
MCSE 2003, Exchange. MCTS Vista, 7. Administrator of awful, neglected website http://timssims.net

Hi,
I’d like to double confirm the question: This issue occurred only on one specific user in a particular time range.
In other time, the message tracking shows correctly information for this user.
I suggest we check the application log during that time range and see whether there are any related event IDs about this user.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Issues with Message

Yesterday I did an upgrade from ML to Mavericks. Mostly it seems to have gone OK.
I do notice a few minor glithces in Messages.
After the install finished, I was able to get into Messages using my normal AIM account without issue. I also set up Messages to use my iCloud account. Today when I logged into the Mac, I was unable to get my AIM account to connect. I fooled around with it and eventually it connected OK. Here are my issues:
1. All of the buddy icons on the conversations in my Messages windows are gone, replaced by generic head shot.
2. For one person, I IM'd yesterday, I now have two contact listsing in Messages. I assume that one is for the AIM account and one is for the iCloud account. A little disconcerting, but understandable.
3. It seems that all of my conversations are gone. Not cirtical, but I do occasinally refer back to them and I no longer find the AIM conversation stream available.
Thanx for any help with this.

HI,
Re 3 first.
You should be able to double click the Archived Chat.
This is likely to add it to the List on the left of the Main Window but also display it as a separate Chat in it's own window.
Re 2.
As I said the two items in the View menu used to effect the Buddy List(s) or the Chat windows completely separately.
In View Menu > Messages the changing to Handle also changes the Buddy List Display to Handles rather than the Setting in the Buddies that says Full Names (as pulled from the Address Cards/Contacts app).
The View Menu Buddies can only be changed when a Buddy list is "Front"
If you have a Buddy List as the Front window and use View Menu > Buddies to use Short Name then the Chat window will lose all form of Names and only display the Buddy pic.
Re 1.
What you see from your Contacts in iMessages will depend on whether they are using the Pic from their Address Card and if that is syncing to the iPhones Contacts list.
It works like this:-
When you set up the Mac the first Account is the Admin account and you are asked to select a Login Pic.
(the various balls, lightening bolt, sand garden and so on).
As you proceed you are asked from an Email address and other info about yourself such as your Name and Address.
This creates the My Card in the Contacts app (formerly the Address Book).
The default is to pull the Login Pic to be the pic.
If at this point you create a Buddy list of any sort such as Enabling the Bonjour account then this then takes the same pic.
You have an AIM account and it is this Account that is primarily changed by the Messages Menu > Change my Picture.
It will change the pic for other Buddy Lists.
If a Buddy List is on Display then it will also be the Pic for the iMessages account from the Mac.
If you don't have a Buddy list or do not Enable the Bonjour one then the iMessages account tends not to send a Pic with your iMessages.
If your Buddies have changed their AIM pic but that is different to their Address Card then your will see two different pics.
Even more so if they use iCloud to sync the Contacts app on the Mac and the iPhone as this will give the iPhone the Address Card Pic.
As seen from your end (but using my pic)
When you actually chat from your Mac to the iPhone the Sync process does duplicate the messages sent.
I send from my Apple ID On the Mac.
But specifically sending to the iPhone Numbe r and then repying from that number will show both pics
In it's default state the AIM Buddy list will override the Address Card of your Buddy and will display what they are currently using.
So as I happen to be a Buddy using my Main AIM name in other Buddy lists I can highlight and CMD + i (Get Info) and see the Info card
The hidden email may or may not be their Apple ID (in my case it is.)
The phone numbers may be Land Lines or iPhone or other Mobile/Cell numbers.
The Check box allows you to override what the Buddy is sending.
iMessages will tend to pull this Pic (See pic above) but AIM will show what is being sent over AIM.
So you may see two pics even in the same chat like the pic above fro the same person depending if they are a Contact (iMessages) or a Buddy (AIM or other) at the time the text involved is sent.
Also, I looked at the path you gave and I do see a pictures folder, but there's nothing in there except a .plist file.
This certainly used to be the place.
I must admit to not checking the new Containers layout to see if there was a new place.
I just checked the Cache file again and all the pics are refreshed with today's date
The exceptions are pics I have used as alternatives when testing
The .plist in there was also updated.
I am not sure why your AIM Buddy pics are not ending up there (although it could be to do with the Buddy list not actually being on show).
9:45 pm Monday; December 2, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Issue with Messages App and disk usage

Hi there,
Has everyone ever experienced this weird bug?
Everytime I launch Messages App, my available disk space goes down almost by 15 Gb, making my hard drive instantly full, and my computer unusable.
The only solution I found is to force quit Messages App, and never use it again
I have a MacBook Retina, that I bought a month ago.
It's been working super fine since I got it, apart from that stupid bug that appeared two days ago.

HI,
Never heard of this one.
(Never seen it myself)
I would start with a PRAM reset
Shut down the computer.
Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.
DO you have notion of how many Conversations Messages may be trying to show in the left hand column of the Message window ?
(Saves Messages and the iMessages database are already held on the computer so I don't really see this as the issue)
10:03 PM Monday; January 28, 2013
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Issue with message mapping.

HI All,
I am working on a JDBC-XI-RFC scenario.
I have two data types, two message types and two message interfaces.
now, i have created the message mapping and mapped the fields of both sender and reciever message types.
To test with sample data now, if i press the "test" tab, in the right side, i can see the "Instance" with the sender message type and its fields.
Later i entered the values to test the sample.
Affter this move, i am not able to see anything in the right side of the screen (RESULT)...
What might be the reason for this....???
Please help me......
Regards
Pavan

Hi Pavan,
Start Transformation button is used to execute the object. Its on the left hand bottom of the scrren, near to Trace Level you will find a button named "Start Transformation". Click on this and you will get the output once the transformation is complete.
There is some problem in the Sender message mapping named: sender_mm | http://jdbcrfcns
Please check where is the problem.
Regards,
Subhasha

Group messaging issue with messages being sent to email rather than mobile

Hi,
I have an iPhone 4s running iOS 6.0.1. I tried to send out a large group message today by opening up messages and clicking on the + button (top right corner) and selecting a number of recipients one by one in the list.
What I noticed was that when selecting some contacts, I was prompted for a delivery address while other contacts were automatically selected and I couldn't change the delivery path. Unfortunately the phone was automatically sending the messages to the recipients email rather than their mobile phone (I checked my mobile usage records). I couldn't select the recipient in the list and change the delivery method either... I also noticed that the message would change from an sms to mms message automatically because the iphone was automatically choosing an email address to send to. This is really annoying!!! Does anyone know a work around?
I tried disabling mms messaging in settings-messaging but I would get an error saying:
Cannot Send Message: MMS Messaging needs to be enabled to send to an email address
This is incredibly frustrating. Why doesn't the iphone allow you to select the delivery address for each contact rather than automatically selecting an email address? I thought the iphone would be smart enough to select their mobile number since it is a mobile messaging device...
Any ideas?

Is there a solution to this issue?

Issue with message in receiver determination

hello,
I have sent a IDOC message in PI and has reached in PI and can see it with IDX5.The message fails though with error no reciver found.
When I am in Receiver determination I do a test in the overview and seem there is no error seen.
So I am not sure where the error is coming from.
Thanks for the help.

Hi,
1.If you created the Business System in the SLD, check whether it is having the Logical Name and it should be the in ID Business System --> Adapter Specific Identifiers.
If it matches with that value, then activate and do the full cache refresh by using the url
http://host:port/CPACache/refresh?mode=full
2. Make some dummy changes to your existing receiver Determination --> Save --> Activate --> Check if cache updated properly.
The above error normally occurs in case:
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      2) Cache is not updated.....this is the most common reason
      3) Condition (if any in Receiver Determination) is not satisfied.
Please go through below thread,
No receiver could be determined
regards,
ganesh.

Migrated from weblogic 8.1 to 10.2. Issue with Message center transactions

we recently migrated from webloguc 8.1 to weblogic 10.2. When mesasage center is accessed, we are getting below exception. It is working fine in weblogic 8.1 .
<Name=[EJB AccountServicesBean.submitAddressChangeRequest(AccountServicesInfo,java.lang.String,java.lang.String)],
Xid=BEA1-0310676F13BEAC935370(464474497),Status=Rolled back.
[Reason=weblogic.transaction.internal.TimedOutException: Transaction timed out after 60 seconds
BEA1-0310676F13BEAC935370],HeuristicErrorCode=XA_HEURHAZ,numRepliesOwedMe=0,numRepliesOwedOthers=0,
seconds since begin=131,seconds left=60,XAServerResourceInfo[weblogic.jdbc.wrapper.JTSXAResourceImpl]=
(ServerResourceInfo[weblogic.jdbc.wrapper.JTSXAResourceImpl]=(state=rolledback,assigned=managed4),
xar=weblogic.jdbc.wrapper.JTSXAResourceImpl@1baf6254,re-Registered = false),
SCInfo[admin+managed4]=(state=rolledback),SCInfo[server_2+server_2_managed2]=(state=rolledback),
properties=({weblogic.transaction.name=
[EJB AccountServicesBean.submitAddressChangeRequest(AccountServicesInfo,java.lang.String,java.lang.String)],
START_AND_END_THREAD_EQUAL=false, weblogic.jdbc=t3://myserver.com}),
OwnerTransactionManager=ServerTM[ServerCoordinatorDescriptor=
(CoordinatorURL=managed4+myserver.com+admin+t3+,
XAResources={WSATGatewayRM_managed4_admin, weblogic.jdbc.wrapper.JTSXAResourceImpl,
WLStore_admin__WLS_managed4},NonXAResources={})],
CoordinatorURL=managed4+myserver.com+admin+t3+) completed heuristically:
(weblogic.jdbc.wrapper.JTSXAResourceImpl, HeuristicHazard, (javax.transaction.xa.XAException:
No connection associated with
xid = BEA1-0310676F13BEAC935370-7765626C6F6769632E6A6462632E777261707065722E4A545358415265736F75726365496D706C)) >
Please help us in resolving it.

Hi,
A general rule to follow is to make sure that WebLogic Server JTA timeout (either global, specific to an EJB or for individual transactions) is set to a lower value than the shortest timeout value configured/set for a participating XA resource (e.g., XA Transaction Timeout for Oracle XA JDBC connections). Not doing so can lead to an unexpected and inconsistent distributed transaction outcome, i.e., a participating XA Resource timing out before WebLogic Server JTA as the distributed transaction coordinator. The timed out XA Resource may take action to resolve its own part of the distributed transaction before WebLogic Server can take action. This will lead to heuristic error messages at the time when the WebLogic transaction manager tries to prepare/commit the distributed transaction.
The solution was for the JDBC Connection Pools to set the XASetTransactionTimeout to true and XATransactionTimeout to zero. When this parameter is set to zero, the XAResource Session Timeout will be set to the global transaction timeout.
Regards,
Kal

BI Installer issue with message" Error: ABAP Backend doesn't exist in SLD

Dear All
Please help me to solve this issue, during the BI Installer the process get errors message
"Error: ABAP Backend doesn't exist in SLD"
Follwoing the oss Note 983156 - BI configuration w. Template Installer
1.Logon to the SLD: http://<host>:<port>/sld. (Your configured SLD (central or local SLD))
Please check in Home -> Technical Systems -> select type ABAP. This
should have configuration of your ABAP (BI) system. yes the system already there.
2, goto http://host:port/index.html ->Web Dynpro ->Content Administrator-> Check SLD Connection
the connection is running well.
Please any one can help me to solve this issue,
Thanks and Best Regards,
Chrisna

Hi
I found your question because I wanted the answer to it too. I'm trying to connect my Java-only stack portal to my ABAP-only stack BI system using the template in NWA. I get through all the steps up to the creation of the WebDynpro JCO RFC destinations then it fails saying "ABAP Backend doesn't exist in the SLD".
I've checked the SLD and the ABAP backend most definitely DOES exist in the SLD and the SLD is being updated by both the ABAP backend and the Java portal systems thus proving a valid connection exists between the SLD and both systems I'm trying to connect.
I think I've solved it however.
I always define a TCP alias equal to the SID for any SAP system I build and I try to make all connections to <sid>.<fully.qualified.domain.name>. This separates, to a degree, the physical server from the SAP instance.
I used this alias in the BI installation template but I noticed that the ABAP backend was listed as <SID> <hostname> in the SLD (not <SID> <sid alias>). When I used the real hostname in the template it ran to completion.
The other change I made, and it's possible that this was the real reason instead of the alias/hostname issue, was that I restarted the BI system before retrying. I only did this because I was getting error messages saying there were too many active CPIC conversations and I couldn't find them to kill them off.
Hope one or other of these things might help.
Murray

Issues with Messages: Unable to Send or Receive on MacBook Air

Greetings,
My girlfriend recently purchased a 11.6-inch MacBook Air (1.4GHz Dual-core Intel Core i5) and is running OS X 10.10.1. Messages will not send or receive any messages (including SMS and MSM through the iOS/OS integration).
She has tried all of the steps before mentioned (from logging out of iMessage to reformatting the hard drive and reinstalling OS X). Nothing has worked.
Any suggestions?

HI,
Sorry about the delay (Christmas Party)
In that case check the following:- (follow each of these for with a Restart of the app)
That the System Preferences > Date and Time are set including the Automatic Time Server an Time Zone setting.
That the System Preferences > Network > Advanced Button >DNS tab lists at least two servers that are not the same IP as the "router IP" shown in the TCP/IP tab. Use Public ones if required http://pcsupport.about.com/od/tipstricks/a/free-public-dns-servers.htm
If the Messages App > Preferences > Accounts shows the Apple ID that is in use, the "Receive At" options and any "Start Conversations From" drop down and that the iMessages account is Enabled then click the Details Button (she will be required to sign in here)
Check the Country Code is correct for her location. (it lists the country or region which add a Country Code to the listed iPhone Numbers in the Contacts app unless they already exists like out of country ones already would).
In the Contacts App check the My Card (Card Menu) is the correct details.
In Applications/Utilities open the Keychain Access app.
With Login set top left and Passwords lower left find the item ids: message-protection-public-data-registered and delete it.
7:26 pm Saturday; December 20, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Issue with Messages

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