Issue with Open Enrolment Link in ESS - Benefits

Hi Experts,
We are facing two issues with open Enrolment Link in ESS for benefits, Need your help in resolving this. Please find the details below :
1.       Benefits cost is not appearing in open enrolment Screen
Details : Monthly Contribution cost is not appearing against the Benefits Plan for which employees are already enrolled in Open Enrolment Screen, Because of this employees are not able see previous contribution before deciding on contribution amount for next Financial Year.
2.       URL for Benefits plan Gets disappeared in Open enrolment Screen
Details : When Contribution is removed for any Benefits Plan the corresponding URL link disappears, But this comes up when the page is refreshed.
Could you please let us know if this is related to missing configuration or Java webdynpro code.
Our Live system is ECC6.0 SP level A4 , Please let me know if you need more details.Looking forward for your response.
Regards,
Shilpa

In regards to your first question, it could be a date issue for the infotype record.  If the records for open enrollment are set to be effective for a future date, and the current record is delimited, then you won't see it in the open enrollment screen. This is true for benefits like a flex account because they have to be re-elected every plan year.
Let's say that any elections made in the current open enrollment period you are in take effect June 1, 2014.  If the current record has an end date before June 1, then in the enrollment screen the employee will not see the current record because SAP is looking at June 1.
Take a look at the employee's record and at the benefit you want them to see and see what the end date is for the most recent record.

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