Issue with preloading audio & responsive scaling

2 things that I have noted with the new 3.0 version of Edge Animate:
1. Preloading audio caused my page never to load when using mp3 & ogg files. After turning off this stage option the page loaded fine. Also noted on my mobile android device when using the preloading option (where preloading isn't allowed) the same page - that gave my pc fits - loaded okay further convincing me that there is some issue I can easily avoid by not preloading audio.
2. When using the scaling option & centering the stage when maximizing the screen the original fonts became grainy - I must not have made my original stage large enough so type is being scaled up - I used Pinyon Script & Verdana which both came with Edge Animate. I had used the stage default size of 550 x 400 pixels. my pc's screen resolution is set at 1600 x 900. my mobile device looks fine, its screen resolution is 1280 x 720 hd.
To Adobe Support, Is video going to be added like audio was, other wise I will just use edgehero so I can get After Effects effects to work.
In Sara Hunt's video she references a Greensock Animation that she used, Could she please post her example somewhere or otherwise tell me where it is downloadable from? I would be very interested in how she got the Greensock script to stop & restart inside Edge Animate - something I could not get to work previously. Thank you.
Bob

Hi, Bob-
Regarding your second question, we don't do anything special (like changing the font size in the CSS) for the scaling; we apply a scale transform to the font and let the browser handle the rest. You might want to try applying that manually to see if it's a problem with the browser.
Regarding your third question: we're looking at video for a future release, but you shouldn't expect it immediately. If you're looking at a project in the next little while, you might want to rely on external libraries like edgehero.
And your last question: Paul Trani has a great tutorial on how to use Greensock within Edge Animate. Simply integrate Greensock using the + next to the Scripts section in the Library Panel, and then follow along starting at around 3:15:
http://www.youtube.com/watch?v=dvRj-ZQvpFE
Thanks,
-Elaine

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Mac Pro 6,1 STILL having issues with Open CL (4K scaling and SpeedGrade direct link grades)

I've seen the staff responses to the issues of the new Mac Pro GPU saying that 10.9.4 fixes everything. For me, it has fixed my export issues, so I'm glad. I'm no longer getting lines and artifacts on my renders.
That's great.
However, I'm still having several issues, and they seem to be linked to Adobe and Open CL.
Here's a video that shows what's going on:
mac pro issues july 7 - YouTube
Issue #1
Like most of you probably, I'm doing 1080p exports of most things I'm working on. The first project shows a 1080p timeline with a mix of 4k, 5k, and 720p footage. Because zooming in so much on a 720p file in a 4k timeline looks so crappy, I'm doing 1080p timelines and scaling everything to the size it needs to be. I started in a 4k timeline then switched to 1080p because the 720p footage looked so terrible. However, in the 4k timeline, I didn't have any of the issues I'm showing in this first part of the video.
When I switched to the 1080p timeline, I discovered a weird quirk: When I resize the 4k (or 5k) footage to the size it needs to be (which varies based on the frame I want), it goes back to the 100% view when I'm scrubbing through it. When I pause, the size of the video goes back to the way I set it. I show this in the video. Then I show what was my working solution for the time being: "scale to frame size", which brings all the videos to the size of the sequence frame size and works fine. Later, I turn off OpenCL in premiere and when I scrub through the video, it doesn't zoom back in or only stay at the size I set when stopped. For some reason all of these issues only happen at 50% scale or smaller. It doesn't happen at, say, 60%.
I've tested this with raw R3D files and other 4K (or 5K) clips (even clips exported from After Effects) and the same thing happens. It doesn't seem to happen with 2.5k footage or 1080p footage.
Issue #2
This is the second project you'll see in the video.
After grading in speedgrade (through direct link) I open my project back up in premiere and start playing it back. The video plays back with delays and frame drops. Now normally, this would be expected. But this is 1080p pro res footage, and this is just an effect added, and the yellow bar appears indicating that open CL should be accelerating the playback and it should do so smoothly.
Maybe I was just wrong in assuming that a simple grade from speedgrade would be able to playback smoothly. I turn off the grade, and it plays normally.
But then, when I turn off open cl and leave the grade on, the video plays back without ANY issues.
So to me, it seems I'm still having issues with Open CL and adobe. I've found fixes that make it work temporarily, I don't need that kind of answer. However, I would like this to work. Is there something I'm doing wrong? Something I need to do to get this to work?
Here are my specs:
Mac Pro 6,1 (Late 2013)
3 GHz 8-Core Intel Xeon E5
64 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144 MB (x2)
OSX 10.9.4
Firmware: 2.20f18
What you're seeing is latest version of Premiere (CC 2014, v8.0.0 [169] Build)
Everything here is ProRes 422, running from a Promise Pegasus2 R4 RAID (drives: 4x Seagate Desktop HDD 4 TB SATA 6Gb/s NCQ 64MB Cache 3.5-Inch Internal Bare Drive ST4000DM000) (that's thunderbolt 2).
I've done everything: I've restarted my computer hundreds of times, I've reset NVRAM and PRAM and done power cycles.
This isn't just some issue that started with 10.9.3 of OSX, the 4k issues happened when I first switched to a 1080p sequence back in February (2014) or so, which means it was an issue even with 10.9.2 and the previous firmware release.
I've reported this issue to adobe.

That crash appears to be casued by the Facebook plug-in.
Create a new account (systempreferences -> accounts or Users & Groups on 10.7 and 10.8), make a new Library in that account, import some shots and see if the problem is repeated there. If it is, then a re-install of the app might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account.

Having issues with my audio as well as another issue corrosponding to it..

Hello, hopefully I am posting this subject in the appropriate area. I have been having an issue with my laptop.. I've had it for about three years now, its a satellite C655D .... what it does is, when I listen to anything with audio, it freezes and then when I have audio on, through the speakers a lag comes up, sounds like a buzz... & when it freezes, the whole entire computer freezes. I've tried virus scans and I just wiped the whole computer out but its still doing it. It's not as bad as it was before, because when it froze before I wiped my computer out, it froze for a couple of minutes, where as now, it freezes for a second, but thats just for now, it may get worse again. I am not sure whats going on, if its the hard drive, or the driver.. Does anyone know? The warranty on this laptop has expired I cannot afford to fix it... So if its the hard drive, my only choice is to wait till it dies completely. Thanks for reading, God Bless.

Which Satellite C655D? See the label on the bottom.
I just wiped the whole computer out
What could that possibly mean?
Perhaps you restored the hard disk to its original out-of-the-box contents using Toshiba recovery media?
-Jerry

Issues with video/audio playback and Source window

I have some video that I am trying to import to get into my sequence. Anytime I open the video into my source window (or drag it to the timeline), the audio goes crazy. It starts skipping around and jumbling itself. When I open the video file in Quicktime on my computer, it opens and plays fine. Also, I don't know if it is unrelated, but sometimes when I open a video in my Source window, there is no audio. I can drag it to the Sequence and double click on it to bring the Sequence video into the Source window and it plays fine.
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Thanks!

Ooh. Sorry about that.
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- I'm sure I have the latest update. I'm using Creative Cloud, and the Adobe Application Update Manager says everything is up to date.
- Operating System is Windows 7 Professional (Service Pack 1)
- Source footage is a .mov filmed in portrait mode (I didn't record it.. Haha) on an iPad, not sure the model.
- I am getting no error messages.
- I was just dragging the video file from the Media Browser to the Source window. Nothing special.
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- Other software that is currently running is standard stuff: antivirus, Outlook, Gtalk, Dropbox. Nothing that uses audio.
- I have installed K-Lite Codec pack when I got the computer.
- I have a Dell Preision T7600, Dual Xeon Quad-core processors (2.00GHz), 16 GBs of ram, Nvidia Quadro 4000 (2GB), and running off of a 256GB SSD.
- I am using the Mercury Playback Engine GPU Acceleration.
- The issue is happening on playback, both in the Source window and the Program window when I drag the video to the Sequence. It plays fine in Quicktime.

Video Streaming Issue with Rolling Audio

I have several flash based lessons that I have created that are being distributed online to several companies.
Each lesson has a video that is played within the lesson through the flvplayback control. The videos were supplied by a third party and some of the videos are encoded at 384K and some are at 568K.
One company that is attempting to view the lessons is seeing the following behavior. The video plays for approximately 20 seconds then suddenly the video drops out and the audio continues to play. With the audio still playing the video scrubber rolls back and attempts to start the video again but all that comes through is the audio track again. Now there are 2 instances of the audio playing with no video. This happens a third time and finally keeps going until all the audio is played out.
The IT staff at the company has showed me a fiddler log that shows the flash player making a connection out to Akamai to retrieve the video and then rolling from port 80 to port 1935 and finally to port 443. This would explain the three audio tracks playing
I have read that the flash player will attempt to gather the stream from the stated rtmp location and then if it encounters an issue with a proxy or firewall it will attempt the other ports.
So I am not sure if there is anything I can do by design or programatically to alleviate this issue. It appears to me that the company attempting to view this video has some kind of bandwidth throttling program in place that is kicking off this behavior in the flash player.
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I have attached a screen shot of the sniffer output so you can see the rolling ports thing.

As it turns out they do not allow traffic over the default rtmp ports. They do have a proxy server in place, but it does allow http tunneling. I had one of the users on their network hit the port testing page that adobe provides and hit laptop passed the test by allowing tunneling.
Incidentally it can be found here if you need it: http://kb2.adobe.com/cps/164/tn_16466.html
I created a flash movie that had the flvplayback component in it streaming from one of the flv files I have on Akamai and it worked for the end user.
This was a little depressing because I was hoping I could simply blame his network and walk away .
I then changed the component in my lesson to specifically use tunneling and this worked for the end user with the video issue, but then caused issues for all the other companies viewing the lessons.
I believe they are using FP version 9.0.124.0 at this particular company and not unlike most places I have dealt with they tell me it is impossible to upgrade to FP10.
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I have two very annoying issues with Airplay after upgrading to OS Yosemite (these issues were non-existent with the OS Maverciks) -
1. Periods of Image and audio stuttering lasting approximately 20 seconds, coming on and off at regular and frequent intervals,
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The configuration I am using includes the latest release of Apple TV (with latest software), the latest Airport Extreme (with latest software) and the 2013 iMac with the latest OS - Yosemite. I would like to reiterate there was no image and video choppiness / stuttering issue with Macericks. A serach for the stuttering issue shows it was reported by other users as well (following upgrade to the official Yosemite) and was first reported by a number of users during the beta testing of Yosemite.
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Hold down the menu and down buttons on the apple TV remote for 6 seconds. It worked for me.
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Remember when things just worked?

Itunes 7.1 does not run. Issue with your audio config detection

Hi,
Since I updated to itunes 7.1 the following error message comes up each time I start the program "Itunes cannot run because it has detected a problem with your audio configuration" This happened for the first time right after the update and I have tried to downgrade to the previous version (which was working fine) but now this error occurs with previous version too.
My sound card is a creative sound blaster x-fi and I don't see anything wrong with its configuration.
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DELL Dimension E520 Other OS Vista and creative sb x-fi

the following error message comes up each time I start the program "Itunes cannot run because it has detected a problem with your audio configuration"
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iTunes 7 for Windows: iTunes had detected an audio configuration problem

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Hello everyone. I need some help with my DVD Reel. … Please
I have a DVDSP project that I’ve been using and updating for the last year. It contains over 100 small 4-minute clips (Mpeg-2 Video + AC3 Audio) plus a lot of menus and buttons….
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Got an almost kind of (but not really) similar problem. I have videos with multiple audio (AAC and AC3 passthru) in an m4v file. the AAC is always defaulted with the "enable" tick in the properties box. I've tried almost everything I can think of to enable the AC3 track by default so that frontrow or QT will play it. but everytime I save (even save-as) it defaults back to the AAC stereo.
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this is my first post in Arch Linux forum. I am a Newbie but have always managed to work things around with ArchWiki documentation, but I am having an issue I could not solve for some time now.
My HDMI audio output was working fine, but stoped working about a month ago, maybe due to some update. I use the open source ATI driver (xf86-video-ati package), and enabled the kernel parameter radeon.audio=1, like it is documented.
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Andreaskem wrote:
Output of "aplay -l"?
Do you use pulseaudio? If so, what is the output of "pactl list"?
Thank you for your reply
Here is the output of aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC268 Analog [ALC268 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: Intel [HDA Intel], device 1: ALC268 Digital [ALC268 Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
No, I do not use pulseaudio.
Last edited by rud25 (2013-10-13 19:15:09)

Premiere Pro audio sync issues with 48khz audio on video file and 44.1khz audio on external audio

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There's always time-stretch changes to the audio file with "keep pitch unchanged" checked, I suppose. Mind you, I've heard of people doing it but haven't done it myself. There's other possible options I'm sure. There's been quite a few threads here on time-sync issues over time.

Issues with inserting audio in PowerPoint option

I am trying to insert audio from the "Online Audio" option in PowerPoint 2013 however when the Insert Audio window pops-up with nothing in it. It is blank. Does anyone know how to fix? I have tried running a repair on Office 2013 the same thing
still happens.

Hi,
I found a thread with a similar issue, please check if the reply from George to check the Trusted App Catalogs is helpful to you:
https://social.technet.microsoft.com/Forums/en-US/7558fb7a-3991-4b6d-9fa3-f8ee349a4105/powerpoint-insert-online-audio-box-empty?forum=officeitpro
Add website URL in the Trusted App Catalogs from FILE -> Options -> Trust Center -> Trust Center Settings -> Trusted App Catalogs -> Add the catalog url and check if then you can use the url to search Online Audio.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
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SBH50 issue with streaming audio (sec white noise)

After some test, with 2 device, and after having resetted the SBH50 as suggested in another thread related to stutter audio, i realize that the issue comes when "multipoint" in sbh50 is activated.
i did some exercise:
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does this silence in suppport means that there is no solution ?

Final Cut 7 audio sync issue with external audio

Ok, I've seached around a lot and still haven't found the solution for this common issue, which is sync between video and audio wich were recorded in two different devices.
My video is from a conference (a lady speaking all the time) ProRess 29.97 and my audio is wav recorded at 44.1 Khz. I have already converted my external audio to a fine AIFF 48 Khz, and I have already re-imported it with the correct 29.97 easy setup, as it shows on this video www.youtube.com/watch?v=Nt-nfelM8KA. That helped a lot but audio still goes out on sync when playback goes further (not that much, but it shows).
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Why not just use Premier? FCP is going to slowly die out anyways....
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Save as, re-import your audio.

Syncing issues with M-Audio Profire 2626

I'm posting this just to see if any other Logic users have had similar problems with the PF 2626. I suspect it is due to the PF's driver, but either way Logic doesn't seem to work with it as well as I'd like..
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Issue with preloading audio & responsive scaling

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