Issue with recovery disks purchased from HP

I had a harddrive failure on the HP Pavilion 21-h010. Instead of utilizing the warranty, I decided to purchase a new harddrive and restore disks from HP.
Initially, I had the error where I was told that the disks could not be used for the system. I found that while the Build ID on the disks ( 14AM1ARA601 ) mostly matched my system ( 14AM1ARA602 ), investigating the restore disk revealed it was looking for a Build ID of ( 14EM1ARA602 ). After changing the Buidl ID in the computer, I was able to kick off the restore process.
After the 4th disk is used and removed, and the system reboots, it runs through some commands and red screens. I pulled the drive and found an error log with this detail:
*x:\opktools\imagex.exe /check /export /ref c:\sources\INSTALL*.SWM "c:\sources\INSTALL.SWM" USW864ML-S "c:\sources\BASEIMAGE.WIM" BASE_IMAGE
ImageX Tool for Windows
Copyright (C) Microsoft Corp. All rights reserved.
Version: 6.3.9600.16384
Exporting: [c:\sources\INSTALL.SWM, USW864ML-S] ->
[c:\sources\BASEIMAGE.WIM]
The specified image [USW864ML-S] was not found in [c:\sources\INSTALL.SWM].
Failed to export the base image!
Seems to me that the portion of the image is missing or damaged.
Does anyone have any thoughts?

@Vincet73 
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Similar Messages

  • System restore not working, even with recovery disks

    I have a Touchsmart Tx2 1020us. I want to completely restore it to factory settings.
    when i use the recovery manager it pops up saying that there isn't a recovery partition and to insert disk #1. i bought the recovery disk set from HP and put disk 1 in. it then says to click on next. when i click on next the computer just shuts itself down. it never restarts, just turns itself off. 
    i also tried using the "press f11 repeatedly at startup" method. after pressing f11 a ton of times my computer just begins this shrill beeping sound and will not stop until you stop pressing f11. 
    so basically i've tried every method on this page :http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00809678#N554    with absolutely no results. 
    any ideas on how to get this stupid system restore to work? 

    Hi,
    Since you deleted your recovery partitions and your recovery disk set has issues you will need to purchase a set of recovery disks from HP or from an HP Partner. the cost is around $25.00 USD.
    It is unfortunate, but when you deleted the recovery partitions you limited the options that were previously available to you.
    Nonexistance or modification of the recovery partition is the reason that neither F11 from startup nor Recovery Manager from within Windows does not work. 
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Clean Install: from Recovery Disk vs. from USB Flash Drive

    Planning to do a clean install on my MBP running Yosemite. Have come across two ways of doing this: From the Recovery Disk or from a USB Flash Drive.
    If the clean install can be done by using the Recovery Disk, why would you do one using a USB drive?
    Is there any benefit to the USB drive method? Basically I want to know if one way is preferable over the other.
    I want to make sure I wipe everything, as my machine's been slow/glitchy since OS X Yosemite was first installed/updated; I'm also not sure if I have picked up anything else along the way. (I'm pretty careful with my browsing/downloading, but I like to be sure.)
    Thanks for any help.

    The advantage of the USB drive is that you do not need an Internet connection.  If you do not have a solid Internet connection or the Apple servers are down, you may be dead in the water.  The only possible advantage of using the recovery option is that the latest version of the given OSX will be available. That may not be the same as what is installed on the USB drive.
    Before you use either option, make certain that you have your data backed up.
    Ciao.

  • I am unable to Install windows xp with recovery disks.

    I have a Toshiba’s Satellite Pro S300-10J laptop Model#PSSB0E-02H00FDU. Some days back its operating system got corrupted. I have its recovery disks(windows Xp)  and now I am trying to reinstall the windows by using recovery disks but unable to do so. Actually when I insert disk 1 it start installation process and then prompt for 2nd disk and when I insert 2nd disk it starts unpacking software image process. At the end it shows a pop up box with the following information.
    Info:
                    Done(Files:28339/28339 Folders: 2558/2558).
                    Please remove the recovery medium!
                                                    |OK|
    As I remove the 2nd disk and press ok and then exit it goes shut down instead of rebooting. When I press power button to on it then it goes stuck on windows startup with a message of please wait .
    Please support that how can I get rid of this situation and can restore operating system with recovery disk.

    I made another attempt but nothing goes productive.
    One thing is clear that the recovery disks are ok because a few months back I used same disks to refresh my notebook and did it without any error.
    There might be a chance of bios setting because in my absence my sister and her friend tried to install windows and I doubt her friend made some changes in bios but she says that she didn’t made any change except boot priority and during installation got the error.
    I have already rest the bios setting to default and in SATA CONTROLLER MODE I changed it from AHCI into IDE.
    With recovery disks of XP Installation starts and after image loading it doesn’t restart just goes shut down and upon restarting just stop responding/hang up on startup.
    I tried with another CD of XP and during installation when system restarts setup continues on ‘INSTALLING WINDOWS’ with the message that ‘Setup will complete in approximately 35 minutes ‘Installing devices’ and at this stage it hanged up. Finally it shows blue screen with an error like
    Technical Information
    STOP: 0X000000F4 (0X0000003,0X89936670,0X899367E4,0X805D1142)
    Beginning dump of physical memory.
    On several attempts the result remains same.
    Need your valuable advice please..

  • Having problem with Recovery Disk assistant. Help

    Hi apple community.
    I am having trouble with Recovery Disk Assistant.
    I want to re-install my mountain lion to restore all settings to default without deleting my personal data (e.g. Movies, documents, pictures, downloads, dowloaded programs like Photoshop cs6 and other downloaded apps)
    I want to make a bootable usb for mountain lion.
    so i am using the Recovery Disk Assistant.
    And when i open the Recovery disk assistant, i was expecting that the OS that will go onto the usb was Mountain lion. But i get OS X Lion instead.
    Of course i dont want to downgrade my mountain lion to its previos version of OS X which is Lion.
    How should i do this? Thanks.

    RDA simply copies your Recovery partition to the flash drive. If you're sure you have a Lion Recovery system, but you're running ML, then you need to download the ML installer from the App Store and run it.

  • Re: Is Satellite L300D provided with recovery disk?

    Hi,
    I do not get a recovery disk when I bought my Satellite L300D.
    Does anyone know If Satellite L300D is provided with recovery disk?
    As far as i know computers manufactured from mid 2007 are no longer provided with recovery disks for the operating system. How do I know what year my satellite is manufactured?
    Many thanks

    All new notebook models including your one are delivered without recovery DVD.
    Recovery image is saved on second partition in folder called HDDRecovery.
    Akuma is right. You must create recovery media using preinstalled "Toshiba Recovery Disc Creator". The shortcut you can find on the desktop. Please do this and for recovery media creation I recommend you to use high quality DVD-R media like TDK or Verbatim.
    You can install OS using F8 button at start up. The guideline how to do this you can find under http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm
    Please note. This can be done if this recovery image is not modified or if you install other operating system on first partition. the second partition can be in original state but this F8 option will be gone.
    If you have more questions please let me know.

  • Non system disk error with recovery disks--New hard drive

    HP Pavillion Model a6632f
    Ordered new recovery disks from HP after installing brand new hard drive.  Getting errors trying to boot/install.  Now what? 

    It sounds like the boot device order is not set correctly. Please try this:
    1. Remove the recovery disk (cd) from the optical drive (CD/DVD drive) if you have it loaded. Make sure the only    
        peripherals  (cables) you have connected to the tower are the monitor, mouse, keyboard and main power.
    2. Start the computer and immediately strike the F10 key to boot into the BIOS Screen
    3. Once in the BIOS screen, strike the F5 key to reload the BIOS default settings.
    4. A message will pop up asking if you wish to SAVE & EXIT BIOS?
    5. Respond YES and exit.
    The computer should attempt to boot up at this point. Go ahead and open the CD/DVD drive tray and insert
    the 1 of system recovery disk and close the drive tray. Immediately force power off on the tower by pushing and
    holding the power button. Once power goes off, allow appx 10-20 seconds and power the tower back on. If
    reloading the default BIOS settings has corrected the system boot device order, the computer should now boot
    immediately from the Optical Drive (CD drive) and begin the system recovery.
    Always remember you can contact HP Total Care Technical Support at (800) 474-6836
    "While I am an HP employee, I am not a expert on all our products.
    If I offer advice, I'm not speaking for HP on how to solve an issue,
    but I'll do my personal best to help you."
    Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

  • Goods Issue with reference to Purchase Order

    Hi MM Gurus,
    Is there any settings to do Goods Issue with reference to Purchase order?
    I want to capture the material price in purchase order during goods issue instead of standard price or moving average price.
    Thanks in advance
    Dinesh

    Hello Dinesh,
    Batch valuation is similar to split valuation. Here is the link on how batch valuation works.
    http://help.sap.com/saphelp_47x200/helpdata/en/25/283db54f7811d18a150000e816ae6e/content.htm
    Please check in sandbox environment before using.
    Hope this helps.
    Regards
    Arif Mansuri

  • Issue with Executing OS commands from Stored Procedure

    I am trying to execute the scripts provided at :
    http://github.com/xtender/XT_SHELL
    provided by xtender user.
    As required, I have asked my DBAs to grant privileges by executing the following scripts:
    Begin
      --change to needed permissions and execute
      dbms_java.grant_permission( 'ODS', 'SYS:java.io.FilePermission', '/var/factiva/ODS/bin/CVIM_Rpt_ExportCSVFile’, 'read,write,execute' );
    end;
    /where CVIM_Rpt_ExportCSVFile is my script residing in the Unix server where my Oracle is installed.
    The error I am facing when I try to execute the following command is:
    select * from table(xt_shell.shell_exec('/var/scripts/CVIM_Rpt_ExportCSVFile',100))
    Exception:the Permission (java.io.FilePermission /var/scripts/CVIM_Rpt_ExportCSVFile execute) has not been granted to ODS. The PL/SQL to grant this is dbms_java.grant_permission( 'ODS', 'SYS:java.io.FilePermission', '/var/scripts/CVIM_Rpt_ExportCSVFile', 'execute' )I have asked my DBA to also execute the following scripts: - But I still see the same error as above. I am not able to figure out whats going on. Can anyone pls help me out??
    EXEC Dbms_Java.Grant_Permission('ODS', 'SYS:java.lang.RuntimePermission', 'writeFileDescriptor', '');
    EXEC Dbms_Java.Grant_Permission(ODS', 'SYS:java.lang.RuntimePermission', 'readFileDescriptor', '');
    dbms_java.grant_permission( 'ODS', 'SYS:java.io.FilePermission', '/var/scripts/CVIM_Rpt_ExportCSVFile', 'execute' )

    DUPLICATE
    ===============================================================
    Issue with Executing OS commands from Stored Procedure
    ==============================================================

  • Is there an issue with streaming videos direct from itunes? I

    Is there an issue with streaming videos direct from itunes? I have good wifi but films just buffer , doesn't happen on flixster on netflix , wonder if there is any tweak to watch a film uninterrupted , because it is very frustrating? Thanks

    Apple appears to be having trouble with the iTunes Store servers right now.
    (81070)

  • Can't restore DV7 with disks purchased from HP

    HP Pavilion dv7-4173us Entertainment Notebook PC, Windows 7 Home
    This spring I had an internal kernel error and sent my pavilion back to have it fixed.  When I got it back it worked but I couldn't use the online help as it wouldn't connect.  Recently I got the Fedex Virus on it I downloaded Malwarebytes and got that cleared up but got a bad update from Microsoft so I restored it to a previous time.  It's still fubar in that I cannot access my documents or anything else like that.  I want to restore it with the disks I got from HP but they don't work. I've tried starting the computer with the first disk in and it wirred a bit but only came up asking if I wanted to open it to look at the files.  I'm at a loss as to what to do now.  Quite frankly, I'm considering using a sledge hammer on it and just chalking it up as a dud.  Anyone know how to actually get this thing to work?  The disk just says to insert it and follow the onscreen directions which have yet to appear.  Thanks.

    Hi,
    I would try wiping the Hard Drive first and then reinstalling the Operating System.
    Download and install Killdisk on the link below - ( this application will write zeros to the entire drive ).
    http://software.lsoft.net/KillDiskSuiteFree-Setup.exe
    Download and install ImgBurn on the link below.
    http://download.cnet.com/ImgBurn/3000-2646_4-10847481.html
    Go to the Kill Disk application you have installed in All Programs, open the main folder, then select Bootable Disk creators and from that select Bootable DOS CD Creator which will burn the bootable ISO to a blank CD.
    During the next process do not worry about any warnings as your Recovery DVDs will reformat the HDD.
    Insert this CD in to your PC that is unable to load Operating System properly. Shut the notebook down, then start it again to boot from the Killdisk CD and follow the on screen instructions for Kill Disk.
    A brief description of the process is here Killdisk.
    Use this to wipe the whole of the Hard Drive, highlight (80h) and press f10 ( you will also have to type a confirmation and hit enter ) - ( this will make sure you include all partitions and then start the process - this may take a couple of hours! ). 
    When the process is complete, remove the Killdisk CD and try the installation again.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Issue with update and purchase app from App Store from Iran

    Hi dudes. I have the following issue with app store and iTunes form my country. I have had 1009 ERROR past year since APPLE blocked Iran form accessing iTunes because of US sanctions. But till recent months and when US gov. gave permissions to US companies to reduce sanctions to Iran, the 1009 ERROR
    disappeared.
    Unfortunately in recent weeks, accessing iTunes and App Store is denied from Iran again. Why? and What can we (Apple Fans and Customers) do?

    solved for digi clock.
    solution:
    - turn journe off.
    - insert sd card with latest firmware
    - reset journe with reset switch (left to right)
    - boot journe and follow instructions
    - install digi clock from virtual store
    (http://aps2.toshiba-tro.de/kb0/OPT0502VS0000R01.htm).
    but still recieve error message when using the gutenberg app (like mentioned before).
    so, if somebody could just try the app and give me a response. that would be nice. gutenberg is a great platform for free ebooks, but without the possibility to search its useless.
    thanks in advance,
    holger

  • Issues with External Disk in Mountain Lio

    I have a Mac mini from mid-2010 come pre-installed with Snow Leopard (no install disks were given). I upgraded to Lion and then Mountain Lion. I used a 1TB Iomega external hard drive formatted for Mac OS Extended (Journaling) as my Time Machine backup disk until 2 days ago when my disk suddenly became unwriteable after a Finder crash.
    Opened Disk Utility the first time:
    Verifier did not complete and told me to repair the disk
    Repair failed too and notified me to back up files, reformat, and restore. As this is where I store the time machine backups, I wasn't sure what to do.
    I ejected the disk, unplugged the USB from my computer and plugged it back in.
    "Mac OS X can't repair the disk" and information on inability to save
    when I opened Disk Utility again
    Verifier failed.
    Repair failed
    Attempted to remount the disk and received an error
    Ejected the disk
    Reload disk
    Same inabiltiy to write error as above
    Disk Utility attempt 3:
    Tried to restore files on an emergency backup drive and even that failed.
    Verify failed
    Repair failed
    I reformat the disk and then try to run verification when it mounts again
    Still fails, told to repair disk
    Repair fails, tells me to reformat again
    So now not only did I lose my backups and files, the reformat did not fix the disk issue.
    Strangest thing is that when I reformatted the drive for Windows on my laptop the drive had no issues loading and using a file recovery program I was able to recover many files I lost in the reformat (despite the directory loss) but no backups. i am about to test the recovered files when they finish being unRARed (I had to compress them to fit on a USB). The disk still runs without any issue on windows.
    As I'm using my emergency backup drive (a 3TB Seagate) with Time Machine after this incident I want to know how to prevent a repeat of this incident or a way to make my Iomega usable on my Mac mini again. Currently running OS X 10.8.2.

    See if this makes any difference...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
    Try reformatting the external there & see if it verifies/mounts OK.

  • Lack of Factory Recovery Disks option - from where download setup file?

    Hi,
    I have just installed new OS (Windows 7 Pro) on my T420. Unfortunatelly I cannot find proper URL to download software like this below:
    That is well known Lenovo ThinkVantage Tools board. In previous pre-installed OS I got it, but now after new OS installation, I did not managed to download Factory Recovery Disks module (cannot find it)... So my question is - where can I get it? And how can I get view like on the attached screen?
    Another thing is thinkpad icon in devices view in Control Panel. On previous installed OS I had nice T420 icon, now ordinary pc icon instead. How can I change it?
    And finally, I had also a Recovery Partition. Now I do not remember what I have done in order to have it in previous pre-installed Windows. Could you please explain it to me?
    Regards,
    Marcin
    Solved!
    Go to Solution.

    Thanks for the newest update. If I understand what you are saying:
    (1) The SSD has plain jane windows via a windows install. and runs fine. I ASSUME you copied personal files (pics, quicken) from the old HDD to the SSD.
    (2) The old HDD is now in the ultra bay/usb serving as a 2nd drive to hold data. Did you ever reformat the old HDD to make it a true blank 2nd drive? ie, did you remove the ability of old HDD to act like a bootable lenovo system?
    (3) Your new plain jane SSD have no Lenovo products, and No Lenovo service parition.
    ==
    It the above is true great!!.  If the old HDD is a bootable Lenovo windows, down the road, I would copy loved data from the old HDD to external USB, DVD, or to SSD. Reformat the HDD to make it a true data only HDD, then copy loved data to it. Having a bootable HDD and SSD, dual boot, makes for a mess.
    If you installed RNR on the SSD, all the files are stored on the C drive of the SSD. The boot stuff is changed around.  It is bootable to bring up standalone RNR via PF11..  It will "act" like standalone RNR on the old system.  The factory recovery option will Not be available, since you have no Lenovo recovery partition.    
    Your blue button wont work, big deal.
    ===
    I had the same issue going from vista to win7.
    I have 2 hdd, C drive(vista) and  (D) drive(data). I always order my systems with two HDD, simpler.
    I had to disconnect the D drive during windows install( windows from best buy) to prevent a mess.  Windows chooses 1st found. Do no destroy my D drive thank you.  When shipped from the factory, the service partion was on 320GB drive, 160 GB drive was empty. I wanted it the other way.....(fixed, call the support center and get recovery disk set).
    Thus my windows  win 7 install erased my 160GB drive(choose the erase option).  a 160GB drive with a Vista Lenovo drive and say, windows install,  Replace the C drive only, will create a mess, the Lenovo vista recovery partition is left). It will boot, but RNR will not install (win7 with Vista recovery).
    ===
    Take SSD plain jane windows. Download System update, not much will  change. Download RNR(you did this) . You took a RNR backup to DVD or USB. You created a RNR BACKUP to DVD? great!  This 1st DVD is standalone RNR boot rest of the DVD's are data.  Last DVD is called FINAL and contains the Index file to recovery the SSD.
    ==
    You can now recover your SSD should it burn up. You have no NEED for a Lenovo factory recovery set nor a Lenovo service partition.
    Down the road after your make the old HDD a data drive, backup using RNR to old HDD,a data drive.  This is called SECOND in rnr.  backup weekly.
    I backup weekly to Second.  I NEVER back to LOCAL(the C drive)
    I backup using RNR monthly to external USB-HDD. (not a memory stick). 1TB usb-hdd, $65 or so at best buy(on sale). BUT format it first, diskpart set active. RNR  adds standalone bootables to the usb-hdd,. But it may not boot if the USB is not preformated and set active.  This is covered in another post. 
    I backup using RNR every 6 months to DVD.
    I use other software, www.nero.com to back up personal data, daily and monthly.
    ==
     Hopefully we are on the same page now.  Provide feedback if lost.

  • Laptop keeps booting up after Reinstalling Windows with Recovery Disks

    My hard drive died. I replaced it and reinstalled windows using the recovery disks that came with it.
    After a successful installation (formatting the drive, installing software in 3 CDs) the computer keeps rebooting endlessly. The reboot process never leaves the intial TOSHIBA screen that access the CMOS therefore windows never starts.
    What is wrong? 
    Thanks in advance....
    Laptop: 2430-S255, Windows XP Pro, BIOS V1.6  
    Solved!
    Go to Solution.

    I got it to work..... The solution: Even though I was not getting any errors during the recovery (only when rebooting after the install) I read about issues with the software recognizing the computer as the one entitle for that installation. I downloaded the "DMI Update Utility" installed it and reinstalled the software again from the recovery CDs with no issues this time..... Thanks for your interest Techman....

Maybe you are looking for

  • Looking for Solution Center software for my Office Jet Pro 8600 All-in-One

    I have installed the Drivers and Full Feature Software in order to get Solution Center, so that I could scan multiple photos into individual files. It still does not appear as installed. I have an HP DV6-73680L laptop running Windows 8.1. FYI, I load

  • New ipad2 doesn't charge properly!!!

    I bought ipad2 for 3 weeks. I try to recharge it but it doesn't charge properly. The signal is always red, so i don't know due to the cable, adapter or ipad2 itself doesn't pass quality check. What should I do?

  • Changing an email address throughout the Enterprise on schedule reports

    We will be changing our email address from fsc.edu to fitchburgstate.edu. I have been told I need to manually change this address for all scheduled reports on the Enterprise. Is there an easier way to do this instead of going into each report? Thanks

  • OVI Software Update

    I was in the process of updating my phone software, had backed up the phone using the Nokia software. Received notice of an update to the software & finished up installing OVI after which I updated the phone software. When I went to restore the phone

  • Why PE7 crashes after loading faulty avi file

    Hi - Problem on this Vista Home Premium system and PE7 occurred after loading a faulty avi file. Now every time a new project is started a blank icon appears where the files usually reside. Just clicking on this icon causes a white flash, the screen