Issue with regard to the contact logging field after customers end the call

Hi all,
I've got a question related to the following. When our agents answer an incoming call they directly start 'Contact Logging'. They do so by filling out notes. However when a customer ends the call the contact logging screen starts refreshing(?) and therefore, when this refreshing(?) happens the typing in the screen stops and they have to select the notes field again to continue. Does anyone know what drives this refreshing, is it possible (and if so how) to do the refreshing after for example a minute? And what are the consequences of this possible change?
Thanks in advance,
With kind regards,
Paul

MPerreca, This is quite a lot for you to have to go through! We surely don't want to lose your business as we appreciate your loyalty with us. I understand the challenges that can come in needing the shipping address changed on your phone orders. I'm glad to learn that the phone is now on it's way.
I'm confident that you'll be fine with submitting the rebate for your phone. If you do run into troubles with the submission, please let us know. You can also pre-submit your rebate information, here: http://bit.ly/1kKwKJK. Let us know if you have further concerns.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Issues with iCloud synchronisation and contacts over two or more devices. iTouch and iPad2 sync with different results from iMac. Thoughts?

Has any one experienced issues with iCloud synchronisation and contacts over two or more devices? The primary machine is an iMac running Lion. Address Book was created from vcf file (backup of address book prior to moving to iCloud). iTouch replicates Contacts just fine and matches the Address Book on the iMac. The iPad 2 does not showing only 123 contacts where there should be 200. I have turned off iCloud on both devices thus erasing the iCloud content of both devices and staring from scratch with both devices with identical results. Even turned off iCloud on the iMac and erased the Address Book and rebuilt with the same results. Anyone have any ideas or suggestions? I am going nuts.....

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

I am having issues with connecting to the store...the page just hangs and when I run Diagnostics it states that a secure connection could not be established.

I am having issues with connecting to the store...the page just hangs and when I run Diagnostics it states that a secure connection could not be established.
I have contacted apple via email and tried all the steps they have recommended and it is still not working.
I have tried disabling my McAfee and that does not work either.
Anyone that the phone number to apple express so I don't have to keep waiting for them to email within 48 hours?
Thanks.

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT4623 i have issue with my iphone5, the phone is open and good network signal, but when some one calling me they cant reach me, like the phone is off

i have issue with my iphone5, the phone is open and good network signal, but when some one calling me they cant reach me, like the phone is off

You are as far as you can be with the original iPad; only iPad 2 and greater will update to 7+

Issues with lines across the screen, as well as freezing

Issues with lines across the screen, as well as freezing
Hello all
Got an iMac since January 2008 and I do like it a lot, even though it has some issues:
-- It displays (quite often) lines partially across the screen
-- Lines appear as well when opening applications or when menus come up
-- The system freezes more than I like to admit (more than my Windows/Ubuntu box)
I don't know if the freezing has to do with the lines that are shown on my screen. But I assume that both issues relate to some video card problem. I can't be sure - but that's what I assume from living with this issue day to day.
The line on the desktop (most of the time it is there before login) I can always get rid of by changing the display resolution to something else and then changing it back. Normally the line is gone, or, reappears on a different spot on the desktop. But repeating the procedure removes the line.
However, this does not mean that the lines are not showing up again when launching apps or displaying menus!
And since those lines appear to happen randomly, I think it's safe to assume that we're not talking dead pixels here, either...
About the freezing:
My iMac freezes sometimes when I move the mouse around, when switching desktops using "spaces" or when the zoom function of the Dock kicks in. Sometimes the screen goes completely black, sometimes completely white. The mouse, however, always works. But the system requires a reboot.
Again, this happens too often to feel comfy about it.
With my little knowledge of Mac troubleshooting I assume that there's something wrong with the ATI card that's built into my Mac. On the other hand, some people say that they started getting similar issues after updating their OS to Leopard. Again other people say that such issues stem from an ATI revision that is too old and the Mac should get a new ATI card. And how would that work? Isn't that an "all-in-one" machine with everything soldered onto the mainboard?
So, any help in this matter is greatly appreciated...
Cheers,
Rainer

Here are a few screen photos I've taken (not screenshots, as the lines are not visible when taking screenshots. I used my digicam to snap those...).
Here's the link to those screen photos displaying some of the many lines I keep having:
http://picasaweb.google.com/rainer.rohde/NewAlbum62508115AM
Needless to say, as I typed this message here, I had a nice line going across my Safari window..
Cheers,
Rainer

Is anyone else having issues with "skipping" while the songs are playing?! It is very aggravating to us... and we've had it going on for several months now. Any ideas at all how to fix it?

Is anyone else having issues with "skipping" while the songs are playing?! It is very aggravating to us... and we've had it going on for several months now. Any ideas at all how to fix it?

So, don't use youtube.
http://www.the-top-tens.com/lists/best-alternatives-youtube.asp
http://www.youtubealternative.com/

HT4972 Has anyone had issues with failure of the music player to launch after updating to OS5? My Gen 3 will no longer play music!

Has anyone had issues with failure of the music player to launch after updating to OS5? My Gen 3 will no longer play music!

I think a few have.
Try the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod.

I have an older version of Firefox 3.6.6 I believe I am having an issue with one of the websites I sign into. Is there any way to update to the newest version

I have an older version of Firefox 3.6.6 I believe I am having an issue with one of the websites I sign into. Is there any way to update to the newest version. Without losing all my bookmarks and saved pass words?

Hello johngervais, the latest firefox version is 26.0 (today 4 Jan 2014).
note that [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-some-versions-windows-xp Firefox no longer works with some versions of Windows XP], if you have '''xp with sp2 and above''' you can update to latest version, see : [http://www.mozilla.org/en-US/firefox/26.0/system-requirements/ Firefox 26 System Requirements]
if you are able to update to latest version then see : [https://support.mozilla.org/en-US/kb/common-questions-after-upgrading-firefox-36 Common questions after upgrading from Firefox 3.6]
see also : [https://support.mozilla.org/en-US/kb/firefox-just-updated-why-it-asking-me-update-again Firefox just updated - why is it asking me to update again?]
Don't worry you won't losing bookmarks and passwords after update firefox.
thank you

Lenovo G560 - Issue with won't boot and black screen after HDD upgrade

Lenovo G560 - Issue with won't boot and black screen after HDD upgrade.
What happen: My laptop was working fine, no blue screen issue, no funny business at all. I bought a new SSD Intel 120 GB and thought it would be a good idea to replace the HDD. I shutdown and disconnected the power adapter, waited a couple of minutes and removed the battery. I opened up the back case and replaced the HDD. And put all the screws back and put the battery back in.
Problem: The very first time I turned the power on, nothing happens besides a black screen. I pressed the dvd drive it works and opens up and closes. I waited for about 30 mins and still has blac screen. When I mean black screen, no bios menu, no logo, just a black screen with the fan sound on.
I have tried these:
1. Unplugged everything - battery, adapter, and pressed the power on button for about 60 seconds, nothing, the laptop turns on with the LED display on for both on and battery LED's. But nothing but black screen, no sound of windows loading just the fan and black screen.
2. I tried putting back my old 2.5" and nothing but black screen.
Thoughts and suggestions?
Solved!
Go to Solution.

Hi Autoexit173,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with system not booting in your Lenovo G560 laptop.
As you have mentioned that the system not booting, please try to remove the RAM and turn on the system and check if you can hear any beep sound. Also try to clean the RAM slots and check for the issue.
Click here for the steps to remove the RAM and refer page number 40.
Hope this helps. Do post back if issue persists!
Best regards,
Ashwin.S
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home. After software updates, Apple support suggested I reboot my router which works. But now I have to do it every other day. ????

Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home. After software updates, Apple support suggested I reboot my router which works. But now I have to do it every other day. ???? AT&T my DSL carrier suggests I get a new router. Apparently the one I have is really old and doesn't support my Macbook Pro. Does this sound right?

If your using WEP encryption yes, Apple has discontinued that becaues it's worthless. WEP (and WPA) is cracked so encryption makes no sense.
Get a new Wireless N router, set it up with WPA2 (AES) Personal and two different 20+ randon letter/numbersymbol character passwords
One for Admin access only of the router, keep this on paper off all comptuers in a safe someplace.
One for entering into devices, computers etc for Internet Access Only.
You need the long and random password to defeat brute force attacks by GPU software that the hackers have now.
Also if you give out the password to another, they can't hack the network with the guest access password.
Computers remember the internet password, so anyone with access to your machines or network will have the password.
Since you have another Admin only password, they can't hack in. got it?
You don't need "Invisible" or "MAC Address filtering" that's a waste of time as hackers can sniff a network and causes issues getting on the network.
Good luck.

After updating my iOS the display goes white after I end a call or if I get a missed call?

After updating my iOS the display goes white after I end a call or if I get a missed call?

Did you reset your phone like this: Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart.
If that didn't help I suggest having a technician examine your phone. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Issues with regard to images in mailforms the interaction center

Hi experts,
I'm having issues with the mailforms created in the manager IC role in CRM. When creating mailforms I want to add the logo of our company to the message. Therefore we use the 'insert image' icon. Till that point everything seems fine. However, when this mailform is used receivers receive a red cross where the picture was placed instead of the attached picture.
Thanks in advance,
Paul

Hi Sigrid, thanks for your respons!
In my situation the problem is more related to outbound mails. Creating a mailform in the IC manager part of the IC (including an image) goes well, the picture I add in the bottom part (by clicking the insert image icon) of the mail is viewed correctly. When IC email agents open the mailform to use it as a standard reply, they also see the view including the picture. However, the receipants of our mails get a red cross instead of the picture that was added. Do you have an idea how this can be solved?
Best regards,
Paul

EXCEPTION_ACCESS_VIOLATION issue with regard to OpenGL

EXCEPTION_ACCESS_VIOLATION issue with OpenGL occurring with the Java SE Runtime Environment 6u17 on Windows 7, 32 & 64 bit platforms.   Version 6u24 and later does not produce the crash. However, we cannot use any other version of JRE other than 6u17 due to customer constraints. The two primary scenarios where crash (jvm exits) occurs are: 1) toggling between two applications then selecting an image item on screen ( OpenGL rendering takes place)... (Log file: hs_err_pid6568_C2_TC_error.log). Scenario 2: When panning an image (OpenGL rendering takes place) and then clicking a button to load additional image data (OpenGL rendering takes place), crash occurs (Log file: hs_err_pid6036_ENR_TERRAIN_crash.log)
Is there any Oracle documentation noting any JRE fixes between 6u17 and 6u24 that might at least mitigate the issue(s) described above? Or information with regard to issues between JRE's and OpenGL ? Also, if anyone can advise on code mods, etc that we can try toward said mitigation efforts of course would be helpful.
The following snippet hopefully should suffice as general example for both noted issues:
Log snippet ( hs_err_pid6568_C2_TC_error.log):
# A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6ec158d6, pid=6568, tid=7176
# JRE version: 6.0_17-b04
# Java VM: Java HotSpot(TM) Client VM (14.3-b01 mixed mode windows-x86 )
# Problematic frame:
# C [GLU32.dll+0x58d6]
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
--------------- T H R E A D ---------------
Current thread (0x4d996000): JavaThread "pool-6-thread-1" [_thread_in_native, id=7176, stack(0x502b0000,0x50300000)]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000028
Registers:
EAX=0x00179ca0, EBX=0x00179ce8, ECX=0x00179ca0, EDX=0x5691e9a0
ESP=0x502ff4ac, EBP=0x502ff4cc, ESI=0x00000000, EDI=0x00179ca0
EIP=0x6ec158d6, EFLAGS=0x00010246
Top of Stack: (sp=0x502ff4ac)
0x502ff4ac:   6ec13548 001833f8 0018e060 0018e018
0x502ff4bc:   00179ca0 00000000 00000018 502ff4f0
0x502ff4cc:   502ff4f0 6ec165a8 001a5038 0018e048
0x502ff4dc:   0018e018 001cd728 6ec147d7 001cd728
0x502ff4ec:   001a5038 502ff514 6ec14925 2e5096af
0x502ff4fc:   5f338d35 5038bf30 001a5038 001a5038
0x502ff50c:   02e177c2 0016b930 502ff534 6ec12c65
0x502ff51c:   001a5038 5038bf30 0000001d 001a5038
Instructions: (pc=0x6ec158d6)
0x6ec158c6:   30 dc 61 30 eb e7 dd db dd d9 dd d8 c3 dd 41 28
0x6ec158d6:   dc 66 28 dd 42 28 dc 61 28 d9 c0 d8 c2 d9 ee d8
Stack: [0x502b0000,0x50300000], sp=0x502ff4ac, free space=317k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [GLU32.dll+0x58d6]
C [GLU32.dll+0x65a8]
C [GLU32.dll+0x4925]
C [GLU32.dll+0x2c65]
C [pep_gx.dll+0x3dc8]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.cimmeria.efb.crom.tc.cmn.jni.ChartRendererNative.nativeGetRenderedChart(Lcom/cimmeria/efb/crom/common/utility/ILogUtility;Lcom/cimmeria/efb/crom/common/jni/JNIErrorInfo;Lcom/cimmeria/efb/crom/tc/cmn/jni/IChartImageProxy;IFZI)V+0
j com.cimmeria.efb.crom.tc.cmn.jni.ChartRendererNative$RenderCallable.call_aroundBody2(Lcom/cimmeria/efb/crom/tc/cmn/jni/ChartRendererNative$RenderCallable;Lorg/aspectj/lang/JoinPoint;)Ljava/lang/Object;+51
j com.cimmeria.efb.crom.tc.cmn.jni.ChartRendererNative$RenderCallable.call_aroundBody3$advice(Lcom/cimmeria/efb/crom/tc/cmn/jni/ChartRendererNative$RenderCallable;Lorg/aspectj/lang/JoinPoint;Lcom/cimmeria/efb/crom/tc/cmn/aop/RuntimeExceptionAndErrorMonitorAspect;Lorg/aspectj/runtime/internal/AroundClosure;Lorg/aspectj/lang/JoinPoint;)Ljava/lang/Object;+14
j com.cimmeria.efb.crom.tc.cmn.jni.ChartRendererNative$RenderCallable.call()Ljava/lang/Object;+34
j java.util.concurrent.FutureTask$Sync.innerRun()V+30
j java.util.concurrent.FutureTask.run()V+4
J java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Ljava/lang/Runnable;)V
j java.util.concurrent.ThreadPoolExecutor$Worker.run()V+28
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

There are some other solutions possible.
1. Get another driver. The only one known is java only so it wont crash. But is not not free.
2. Use a proxy driver. That means that another app actually does the database work. If it crashes you just start it again (which you can do in your main code.) That way it won't take down your server. There are commercial jdbc drivers that claim MS Access but are are really just proxy implementations as an option in this area.

Issues with syndication of multi-valued tuple fields

I'm trying to create a syndication map (using a schema) for a main table in MDM which includes a multi-multivalued tuple. The map generates an internal error on execution when I have the tuple fields mapped but executes correctly when I leave them unmapped. Has anybody else experienced this issue?

Hi Lori,
The Tuple syndication in MDM 7.1 works slightly differently than a normal lookup or Qualified mapping.
While syndicating tuple fields we cannot map the lookup Tuple field which acts as the linking field in the main table.
However you can map the tuple member fields and MDM syndicator allows you to map and syndicate them.
I have tried mapping and viewing the same and it works fine with me.
Hope It Helped
Thanks & Regards
Simona Pinto

Intel vPro AMT integration with SCCM 2012R2 - Issues with SCCM finding the "ConfigMgr AMT Web Server Certificate"

Good evening all,
I'm attempting to get Intel SCS integrated with SCCM 2012 R2 and I have both sides working, doing what they do best, however, I have issues when I try to mate the two. I started with a single server for the site and then tackled the Intel side with success,
then I added another site server to run the Out of Band service point and Enrollment point. Up until this point I've had no issues with certificate templates, or issuance of those certs.
I have re-read the TechNet documents a few times regarding the PKI setup, some Intel documentation and three step by step articles and non of them seem to differ so I can't understand why I'm unable to choose my "ConfigMgr AMT Web Server Certificate"
when configuring the Out of Band Management Component Properties page. The "AMT web server certificate template:" dialog shows my CA FQDN and CA name, but the certificate template list is always blank. I've tried this from both the remote
and local ConfigMgr consoles. The site servers have rights on the CA to manage and issue certs, is there something I'm missing that isn't in the documentation or buried somewhere that I missed? Is there a Application policy that should be on the
cert that isn't mentioned anywhere?
Thanks in advance!
Tesfaye

Hi Joyce,
Thanks for responding. I pretty much have this error repeating in the log file and not much else:
[28, PID:13388][05/21/2014 15:17:15] :System.DirectoryServices.DirectoryServicesCOMException\r\nThere is no such object on the server.
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
   at System.DirectoryServices.DirectorySearcher.FindAll()
   at Microsoft.ConfigurationManagement.AdminConsole.Common.ADUtils.EnumEnterpriseCACertificateTemplates(String domainEntryName, String certAuthorityFqdn, Boolean isServerAuthen)\r\n
I will look into this, but another hint would be greatly appreciated!
Thanks,
Tesfaye

Issue with regard to the contact logging field after customers end the call

Similar Messages

Maybe you are looking for