Issue with remote printing using adobe reader

Question

We have a customized forms, with very simple javascript to print document on a remote server (printing to a pdf to tiff converter)
//-----------------Do not edit the XML tags--------------------
//<AcroForm>
//<ACRO_source>MAIL:Annot1:MouseUp:Action1</ACRO_source>
//<ACRO_script>
/*********** belongs to: AcroForm:MAIL:Annot1:MouseUp:Action1 ***********/
var pp = this.getPrintParams();
pp.printerName = \\\\server name\\location;
pp.interactive = pp.constants.interactionLevel.automatic;
this.print(pp);
app.alert("Document sent to printer",3);
app.alert("Please close window after each use",3);
//</ACRO_script>
//</AcroForm>
under windows XP and adobe 9.4 the systme works perfectly.
under windows xp and adobe X or XI, it looks like the document goes to the printer but there is nothing.
under windows 7 and adobe 9.4 it looks like the document goes to the printer but there is nothing.
I can easily map tot he server name\location from windows 7 machine.
debugging did not help (no errors were produced, it is as if the document jut vanished.
Any help will be appreciated.
thank you!
Greg

Answer 1

Hi,
What's the operating system of remote PC we log onto? Here, I am not sure that this can help but we can give a try by disabling the following policy setting:
Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Printer Redirection\Use Remote Desktop Easy Print printer driver first
Regarding this point, the following KB article can be referred to for more information.
The client printer may print the documents by using an incorrect paper size if the "Use Remote Desktop Easy Print printer driver first" policy is enabled
https://support.microsoft.com/en-us/kb/980056
Best regards,
Frank Shen
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