Issue with sent items disappearing from Outlook

We are having an issue with many of our users who have had their sent items disappear from Outlook. We are running Exchange 2010 SP2 with Rollup 8. All users on Windows 7 appear to be working fine, it is just users on XP that are having the issue. All
PCs are SP3 with updates applied. The messages were there previously, but the Sent folder shows empty as of Monday. They show correctly in OWA, it is just in Outlook itself that is the problem. If we enable cached mode the items populate, but our standard
policy is to run online with no local PST. We have tried running Outlook with /clearviews and in Safe Mode, but this does not resolve the issue.

Hi,
From your description, all the sent items are correct in OWA. So the Exchange Server is ok.
About this issue, I recommend you install all the latest Windows updates and check the result.
Hope it helps.
If there are any problems, please feel free to let me know.
Best regards,
Amy
Amy Wang
TechNet Community Support

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How can I import only the Sent Items file from Outlook 2010 into TB?

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well I have read the question and the answer and the response and seriously I have no idea what your talking about TwoLeftFeet.
these instructions are fairly clear
3. Copy the outlook.pst file to that PC and configure Outlook to use it. (may need to be in the default location)
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5. Import the messages using Tools -> Import -> Mail. You can use Tools -> Import to also import the settings and address books.
Repeat steps 3-5 as necessary for any other .pst files.
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GoDaddy IMAP issue with "Sent Items"

There's some long standing issues with GoDaddy IMAP and Apple Mail. GoDaddy is using Courier-IMAP 3.1.0.5. The worst of the issues seems to be the fact that if you store your Sent Items on the Server, your log gets spammed with these two message (I'm removed the call stack) over and over and it also seems to degrade performance while Mail tries to traverse the folder hierarchy even though on the surface everything seems to be working. Mail is spending an inordinate amount of time trying to create this "Sent_Items" mailbox and then failing... over and over...
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Seems to me the reason this is happening has something to do with the fact that the "Sent Items" system folder is internally referenced as "Sent_Items" and they are being treated as synonyms for each other on the IMAP side while Apple Mail is seeing them as 2 different folders and failing when it thinks it needs to create the Sent_Items folder on the server.
I'm willing to accept that I could be completely wrong about this, or I could be right, but neither GoDaddy or Apple side seems interested in looking into it and it's very frustrating. Here's why I think it might have something to do with it:
[ben@seven][~]$ telnet imap.secureserver.net 143
Trying 72.167.82.19...
Connected to imap.where.secureserver.net.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 UNSELECT STARTTLS ID CHILDREN NAMESPACE IDLE] Courier-IMAP ready. Copyright 1998-2004 Double Precision, Inc. See COPYING for distribution information.
1 LOGIN [email protected] password
1 OK LOGIN Ok.
2 LIST "*" "*"
* LIST (\NoInferiors) "/" "INBOX"
* LIST (\NoInferiors) "/" "Bulk Mail"
* LIST (\NoInferiors) "/" "Drafts"
* LIST (\HasNoChildren) "/" "Email_Templates"
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* LIST (\NoInferiors) "/" "Sent Items"
* LIST (\NoInferiors) "/" "Trash"
2 OK Success
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* STATUS "Sent_Items" (UIDVALIDITY 1109891090)
3 OK STATUS completed.
4 STATUS "Sent_Items" (UIDVALIDITY)
* STATUS "Sent_Items" (UIDVALIDITY 1109891090)
4 OK STATUS completed.
5 LOGOUT
* BYE IMAP server shutting down
5 OK LOGOUT completed
Connection closed by foreign host.
If you login to the GoDaddy webmail system and bring up the properties of the "Sent Items" folder, it's referenced as "INBOX.Sent_Items" and it's the only folder whose internal name doesn't match the name given in the LIST command.
I really wish that someone from Apple or someone from GoDaddy would take a look at this seemingly simple thing to fix and just make it work. It appears to not be an issue for other IMAP clients, or on the iOS devices, though I suppose that my iPhone could be logging all this same stuff internally.
Hopefully GoDaddyGuy will come to the rescue once again and get this resolved. If anyone has been able to actually store their Sent Items in the Sent Items system folder and not get this message over and over, let me know. This has nothing to do with the IDLE command or "Use this mailbox for..." or IMAP prefix (which if you run the NAMESPACE command isn't defined) or any other suggestions that have been given previously. I've already exhausted all the different combinations.
Sincerely,
Ben Morin
CTO
Sevence, LLC

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Issue with Copy of events from Outlook Calendar to SharePoint 2010 calendar(mapped in outlook)

There is a issue while copying events in Outlook mapped SharePoint 2010 Calendar.
This issue only seems to happen when user copies an event from his Outlook calendar to the SharePoint 2010 calendar.
He is able to create a new event in the SharePoint calendar from Outlook.
He tried below steps, but still no success
1.
Open your Outlook calendar.
2. Open the event you want to copy.
3. From the File menu, select Info.
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5. In the Copy Items To dialog box, scroll down to the SharePoint Lists item and select the SharePoint calendar to which you want to copy the event.
6. Click the OK button.
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Hi,
I have done a test as your steps. I am able to copy an event from my Outlook calendar to the SharePoint 2010 calendar.
1. I suggest you test in another compute, perhaps your Outlook results to that issue.
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Best Regards,
Wendy Li
TechNet Community Support

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I'm having a problem with Mail and I was wondering if anyone could shed some light on what I am doing wrong. I've set up Mail to work with my Btinternet account. It all seemed OK, but it appears that emails sent within Mail do not appear in my sent items folder on the Btinternet mail survey. They do appear in the Sent items folder in Mail and the recipients do receive the messages, but it is frustrating as I cannot look at my sent items unless I'm sitting at my Mac.
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Thanks in advance.
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Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
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Moving mail users to IMAP from POP. Issues with sent messages disappearing

Our mail server has been working well for several years, running currently on Mac OX 10.4.10 (Xserve G5). All user accounts have always been setup for pop and imap in WGM but we have just recently started to move client settings to IMAP. No changes to the mail settings in server admin except opening the firewall to include port 993 for imap ssl.
The issue is that all users appear to loose the sent mail records when using the apple mail apps. After a message has been sent, the message record stays in the Apple generated sent box for that account and then disappears (presumably after syncing with the server).
The mail app "account" settings shows that sent messages are to be stored on the server and never to be deleted (in mailbox behavior).
If you do a "get info" on the mailbox,sent messages don't show on the server either under "Sent". I also created an additional mailbox "Sent Messages" to be used as sent mailbox location. mailbox shows up on the server, but no mail is added when sent from the apple mail app.
Now, I would have assumed this to be an issue of the client app, but the behavior is consistent across several machines and also on new mail app configurations.
When using Entourage with the same account however, the server works as anticipated and all sent messages are stored on the server (in the "Sent Messages" box). Any Entourage sent messages also show up in the "Sent Messages"mail box of the apple mail apps.
When using iphones, the behavior is somewhat unclear. The iphone mail settings (under advanced) show the "server" selected ("Sent Messages") for sent mail, yet the actual iphone mail app lists that folder as just "Sent". When sending messages, that mailbox shows the Entourage sent messages and iphone sent messages, but the iphone messages never appear on the server.
This only happens on sent messages; inbox, drafts, deleted and junk mail boxes work perfect. This also happen on any imap client account I setup, not just a specific one.
Any suggestions? Any setting I am overlooking? Using Entourage for all users is not an option...
Thanks for any help...

Please see my post and how it was resolved:
http://discussions.apple.com/thread.jspa?threadID=1181356&tstart=0
When I had that issue, I tried using Apple Mail app and noticed that Sent Mails are getting lost. Try sending an email using WebMail. You might see similar "Permission Denied" error. Try restarting the server and see if the issue still exists.

Responded to pop up to download iCloud. Selected sync calendar and contacts with Outlook. Now my contacts have disappeared from Outlook. Any chance of recovering?

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Hi
Thanks for your comment. Do you currently tether through your BB? I can get access to the internet to use my Outlook but when I try to sync by contacts and calendar, I am unable.
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One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can
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Warning:
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder(
lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991
One more test I did: I copied the sent items folder to a pst, moved the pst to my computer and when I try to open the folder from the PST, my Outlook would freeze
and crash. Isn't interesting?
Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?
This issue started on Exchange 2003. We are now moving to Exchange 2007. I moved her mailbox to the new server in the hope that any mailbox problem will be filtered
and removed. I still have the issue..
env:
Exchange 2007 running on Win2008
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

Couple steps you may apply...
1. Repair the offline file with a Microsoft utility called SCANOST.exe. I’ve seen this file reside in a number of different locations, mainly within Program
Files. It might be best to search for it with Windows or Google Desktop. SCANPST.exe will also work, though you’ll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\ %profile%\ Local Settings\ Application Data\ Microsoft\
Outlook\ outlook.ost. If your file is significant in size, you’ll save a lot of time with the repair operation by not creating a backup. Because if the repair finishes successfully and Outlook still bombs, you’ll need to.
2. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Open Mail in the Control Panel and before you delete your
profile completely, write down the server settings! There’s no need to worry about backing up your mail as it’s stored on the Exchange server. (Essentially, you’re deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create
a new profile, where you’ll configure the server with the information you wrote down previously.
If steps above doesn’t work or you need to get more variants of .pst restoration, visit...
http://www.filerepairforum.com/forum/microsoft/microsoft-aa/outlook/1503-is-there-any-opportunity-to-recover-huge-pst-file-over-6gb
- multi functional user community where you may discuss methods and cases of .pst corruption
https://www.repairtoolbox.com/how-to-repair-outlook.html
Outlook Repair Toolbox - one of the accessible tools on the market, as a variant in case you can’t recover .pst file via ScanPST or manually solutions

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Hi All,
One of our end users gets this error -
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Tried to swtich off the Preview pane and refresh - same occurence.
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Is this a problem with the GUI / user profile?
Any pointers highly appreciated.
Rgds,
Rahul Kochhar ([email protected])

Rahul,
Welcome to SDN Forums!!
Is the user in question a selected agent for the work item(s)? Does this happen only for a specific user? If so, it could be an authorization issue. Check for any failed authorizations (SU53) for the user. What is the status of the WI when it disappears from the inbox? If in error, check for error messages in the technical display of the WF log.
Cheers,
Ramki Maley.
Please reward points if the answer is helpful.
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Since I've installed Mountain Lion, I am having lock up issues with multiple programs. MS Outlook has crashed and I've lost all my folders. HELP?

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Email messages appear on BlackBerry via Redirector but disappear from Outlook 2003

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Hey RR-2010,
Welcome to the BlackBerry Support Community Forums.
Do you have the synchronize option enabled for reconcile messages in BlackBerry Desktop Manager?
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Ever since we upgraded to Exchange 2013 a few weeks back, one particular user keeps having to add her Shared Mailboxes to her Outlook 2010 profile every morning. She adds them and the next morning they'll be gone again.
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Hi Jake,
From your description, only one user has an issue that shared mailbox disappears from her mailbox. I recommend her follow the steps below for troubleshooting:
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Why do new event items disappear from calendar after a few seconds

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