Issue with Software updates and Magic Mouse installs

Having the same problem with Magic Mouse install as the Airport Utility Update
My machine: Mac os x; 10.5.8
My Problem: Got Magic Mouse for Xmas. Prior to getting download for Magic Mouse I checked for any software updates. It called for Airport Utility 5.4.2 and MacBook EFI Firmware 1.4. I ran the software update for each, started the install and received the message:
*The source media you are installing from is damaged. Try installing from a different copy of the source media or contact the manufacturer for a replacement.*
(When I hit OK; or what ever it asked me to do the window closed and then the Software Update window showed w/ the message:
An error occurred during installation) -Duh
This is a shared machine... I am not the administrator so I went over to the ‘administrator side’ and tried to install the update software.
It installed the EFI Firmware 1.4
It DID NOT install the Airport Utility upgrade. It gave the same message:
*The source media you are installing from is damaged. Try installing from a different copy of the source media or contact the manufacturer for a replacement.*
I then tried to download the Magic Mouse Download. Went to apple.com for download:
http://www.apple.com/downloads/macosx/apple/firmware_hardware/wirelessmousesoftw areupdate10forleopard.html
I got the download, then ran the install guide:
Intro/readme/license/destination select / installation type/installation
got to about 87% installed... and got the message:
Install Failed (yellow triangle):
The source media you are installing from is damaged. Try installing from a different copy of the source media or contact the manufacturer for a replacement.
What now?
I don’t understand how the source media can be damaged... it comes right off the apple site. Is there something on my end and if so WHAT?
Any help/direction appreciated.
Karen

I don't have a right arrow key issue but I do have a problem where the center wheel click option gets completely lost. I have hit set to use Expose all windows.
Well, I'll be going around just fine...the I notice I loose center wheel click. If I try and change center wheel click in System Center, then I'm really screwed. Then any thing I left click becomes selected and I have to drag it all of the place.. no way to release. I'll disconnect the usb receiver for the mouse.... a Logitech wireless laser mouse, MX 620.
I never had a problem until the Jan update, then the latest this week seems to have made it even worse.

Similar Messages

Do firmware updates come with Software Update and installed automatically?

Do firmware updates come with Software Update and installed automatically?

Do firmware updates come with Software Update
Yes.
and installed automatically?
No (at least, I can't think of one that has automatically run). Usually Software Update will download an updater that you then need to run separately. Usually the updaters will be installed to the Utilities folder ready for you to use.

Downloading issues with Software updates/iTunes

I have a Powerbook G4 running 10.4.11. My problem is as followed:
I am unable to download any songs/podcasts from iTunes, software updates, and items from the internet. I have a router, however i have connected directly to the modem with the same out come. I am able to stream videos such as youtube. what can i do so that i can dowload again. This just came out of the blue about a week or two ago

I have tried both of these steps with out success. Below are the error messages i have been recieving;
iTunes:
There were problems downloading some purchased items.
For more information on the items that could not be downloaded, click below.
There was a problem downloading “If You See Him, If You See Her / Reba #1's / Reba McEntire & Brooks & Dunn”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “Smells Like Teen Spirit / Nevermind / Nirvana”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
There was a problem downloading “In Bloom / Nevermind / Nirvana”. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again.
Software Update:
The update can't be installed.
A networking issue has occured. Timed out (-1001). Make sure you can connect to the internet, then try again.
Let it be noted that i can connect to the internet. Also i dont know if this will help solve the problem. Around the same time i had this issue, when my battery goes low it does not give me a warning it just goes to sleep.

Low RSSI with 2012 MBP and Magic Mouse

I have a fairly new 2012 MBP and Magic Mouse. I have been struggling with a bad Bluetooth connection for several months. I swapped out for a different MM and that didn't help, did all the reset PRAM, and wiped preferences, etc. The mouse will disconnect and re-connect spontaneously several times an hour, and from time to time the mouse stutters. Holding down the option key on my Bluetooth menu item shows that I am getting an RSSI sometimes below 60 and sometimes above. Keeping the lid open on the MBP pro helps; the MM is sitting literally inches from the computer and I still have this problem.
I am at a lose as to what to do?
Bryan

Hello Bryan Schmiedeler,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Wi-Fi and Bluetooth: Potential sources of wireless interference
http://support.apple.com/kb/ht1365
You will want to get your RSSI as close to 0 as possible.
Best of luck,
Mario

Issue with software update on Lumia 800

I recieved a notification of a Software update for my Lumia 800 yesterday morning and connected to Zune to upgrade from 7.5 to 7.8.
The first time I tried, it sync'd the phone then didn't go any further. I cancelled it and started again, this time it gave me a progress bar - step *of 10 and percentage done. Everything was ok until it got to step 9 where it turns the phone off then back on again - the phone came up saying new update installed but Zune hung for hours and didn't get to step 10.
My phone still says Windows 7.5 but no update available. I've tried a number of times to roll back to the old version but always hangs at step three - shows a picture of a computer with the phone but the cable not connected with a white arrow pointing as if to say you have to connect the phone but it's already connected.
24hrs later and still no joy.
Info on phone says -
OS Version 7.10.8773.98
Firmware Revision number - 1750.0823.8852.12430
Harware revision number - 112.1402.2.4
Yet no changes to my phone as per the blurb about the new improvements
scottie3ato
Attachments:
2013-03-17_10-40-46_424.jpg ‏1580 KB

My advice for you is to NOT update to 10.7.3, especially since you have a Macbook Pro. This computer is having lots of problems with this update, and since you don't have a backup organised, don't take the risk.
My computer was stuck on the update for 25 hours, and I had to hold the power button down and eventually restore from backup. If I didn't have a backup, I would have lost everything!!
If you really want this update and can't wait anymore, download the combo from the apple website (google it to be sure).
By the way, I just googled and it appears apple has withdrawn the update? See
www.theinquirer.net/inquirer/news/2144300/apple-pulls-mac-lion-snow-leopard-upda tes

HT4461 How can I cancel a download once it starts? I started a download with software update and decided I don't want it. I can pause the download, but I want to cancel entirely

I started to download from software update and decided I don't want the items after the download had begun. How can I cancel a download? I don't want to just pause it, I want it to GO AWAY. I don't want it to resume any time ever.

Hello cranky71,
Unrelated, for anyone curious. The following link may help to solve your problem.
Mac App Store: Buy, download, and install apps
Regards. 71.

Is anybody else having issues with Software Update Server offering Airport Utility 6.1?

Running 10.7.3. Everything else is hunky dorry, but no matter what I do, I can't get this update to show up to clients.
Settings are set to:
NOT automatically copy and updates from Apple (but this update shows the blue circle reflecting it's copied)
NOT automatically enabled copied updates (but this update has the checkbox enabled)
DELETE outdated software updates (I had previosly been struggling with Choose Version, but this seems to obviate the need for that)
I've stopped swupd, removed the update, updated the catalog, re-enabled. The catalog updated, the file re-downloaded, but still.... won't show up to clients.
Is this update (Airport Utility 6.1) working for anyone else? Could it be a global issue related to this update, or is this just another instance of swupd flakiness?

You can still use iDVD even though Apple doesn't support it. It still works like a champ.
A lot has changed in the new iMovie. Some of the changes are good, but some not so much. My biggest problem is that the video quality of shared projects is INFERIOR to the old iMovie. So for now, I've gone back to the old version. Hopefully Apple will issue an update that will fix this.

Timeout issues with Software Update from Satellite ISP

Anyone had any experiences with resolving latency issues and/or what my ISP claims is "long ping times" causing timeout s with OS 10.4x Software Update?
I've had continuing issues with timeouts since changing ISP's to a satellite ISP here in Australia -- with our Macs seeming to be particularly sensitive.
- Can't access Software Update as it times out
- Same problems with some web sites
- Page loading can hang up and fail to complete, particularly if the page contains lots bells and whistles.
The ISP support desk has done their best, but has no Apple OSX expertise.
Ideas anyone?

Rick,
I’ve answered the questions you’ve asked, starting below. I am using a router for LAN with 2 IBooks and a Windows XP machine. For further info, I have also included all of the settings recommended by the ISP and additional test results when directly connected to the modem from my Ibook. (Hope I haven’t gone from not giving you enough information to giving too much…)
1) ISP: www.bordernet.com.au. The system is a two-way satellite link through what I think is an Optus satellite. Max speeds 64 kbps uplink and 256 kbps download. I seem to be getting consistent upload speeds of 48-52 kbps (with or without the router in use), but the download show at about 240+ kbps with the direct connection 150 kbps through the router – and sometimes things hang up altogether.
Setting a static IP address in the router seems to be slightly more stable as the hang-ups in page loading don’t occur as much, but the speed is still down. (Upload and download tests are done from http://www.ozspeedtest.com) The ISP says is not reliable, but they haven’t been able to give me something more reliable where I can get actual statistics that I can quote – they usually have me attempt to download a file from a local net and read off the download speed as it changes – with the comment back from them, “well that seems OK…) Unfortunately they have no one on the help desk who knows macs, or who can troubleshoot beyond what to them is the obvious.
2) Ping Test results (via router – see below):
PING www.l.google.com (66.102.7.147): 56 data bytes
64 bytes from 66.102.7.147: icmp_seq=0 ttl=241 time=1467.206 ms
64 bytes from 66.102.7.147: icmp_seq=1 ttl=241 time=1540.800 ms
64 bytes from 66.102.7.147: icmp_seq=2 ttl=241 time=1524.421 ms
64 bytes from 66.102.7.147: icmp_seq=3 ttl=241 time=1483.034 ms
64 bytes from 66.102.7.147: icmp_seq=4 ttl=241 time=1443.389 ms
64 bytes from 66.102.7.147: icmp_seq=5 ttl=241 time=2211.268 ms
64 bytes from 66.102.7.147: icmp_seq=6 ttl=241 time=1961.048 ms
64 bytes from 66.102.7.147: icmp_seq=7 ttl=241 time=1619.386 ms
64 bytes from 66.102.7.147: icmp_seq=8 ttl=241 time=1506.302 ms
64 bytes from 66.102.7.147: icmp_seq=9 ttl=241 time=1615.718 ms
--- www.l.google.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1443.389/1637.257/2211.268/237.610 ms
2a) Ping test results
PING www.apple.com (17.254.0.91): 56 data bytes
64 bytes from 17.254.0.91: icmp_seq=0 ttl=240 time=1618.438 ms
64 bytes from 17.254.0.91: icmp_seq=1 ttl=240 time=2143.729 ms
64 bytes from 17.254.0.91: icmp_seq=2 ttl=240 time=1804.615 ms
64 bytes from 17.254.0.91: icmp_seq=3 ttl=240 time=2184.935 ms
64 bytes from 17.254.0.91: icmp_seq=4 ttl=240 time=2025.381 ms
64 bytes from 17.254.0.91: icmp_seq=5 ttl=240 time=1593.362 ms
64 bytes from 17.254.0.91: icmp_seq=6 ttl=240 time=1460.536 ms
64 bytes from 17.254.0.91: icmp_seq=7 ttl=240 time=1449.835 ms
64 bytes from 17.254.0.91: icmp_seq=8 ttl=240 time=1560.768 ms
64 bytes from 17.254.0.91: icmp_seq=9 ttl=240 time=1910.285 ms
--- www.apple.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1449.835/1775.188/2184.935/263.419 ms
Ping has started ...
PING 17.254.0.91 (17.254.0.91): 56 data bytes
64 bytes from 17.254.0.91: icmp_seq=0 ttl=240 time=1555.541 ms
64 bytes from 17.254.0.91: icmp_seq=1 ttl=240 time=1483.936 ms
64 bytes from 17.254.0.91: icmp_seq=2 ttl=240 time=1562.882 ms
64 bytes from 17.254.0.91: icmp_seq=3 ttl=240 time=1523.844 ms
64 bytes from 17.254.0.91: icmp_seq=4 ttl=240 time=1452.485 ms
64 bytes from 17.254.0.91: icmp_seq=5 ttl=240 time=1497.111 ms
64 bytes from 17.254.0.91: icmp_seq=6 ttl=240 time=1485.532 ms
64 bytes from 17.254.0.91: icmp_seq=7 ttl=240 time=1495.856 ms
64 bytes from 17.254.0.91: icmp_seq=8 ttl=240 time=1485.677 ms
64 bytes from 17.254.0.91: icmp_seq=9 ttl=240 time=1504.615 ms
--- 17.254.0.91 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1452.485/1504.748/1562.882/32.186 ms
3) DNS Server: 61.88.88.88
4) Running through a Router: D-LINK DI-704P, have tried letting the modem set the DHCP itself, also using static settings given by the ISP:
IP address 10.16.143.74
Subnet: 255.255.255.252
Router: 10.16.143.73
DNS 61.88.88.88
Proxies 10.16.143.73 Port 9877
5) Same configuration when using a direct connection from the modem to my Ibook.
Test results with direct connection
Ping has started ...
PING www.apple.com (17.254.0.91): 56 data bytes
64 bytes from 17.254.0.91: icmp_seq=0 ttl=241 time=1452.367 ms
64 bytes from 17.254.0.91: icmp_seq=1 ttl=241 time=1469.663 ms
64 bytes from 17.254.0.91: icmp_seq=2 ttl=241 time=1579.472 ms
64 bytes from 17.254.0.91: icmp_seq=3 ttl=241 time=1477.354 ms
64 bytes from 17.254.0.91: icmp_seq=4 ttl=241 time=1557.461 ms
64 bytes from 17.254.0.91: icmp_seq=5 ttl=241 time=1480.565 ms
64 bytes from 17.254.0.91: icmp_seq=6 ttl=241 time=1470.410 ms
64 bytes from 17.254.0.91: icmp_seq=7 ttl=241 time=1490.254 ms
64 bytes from 17.254.0.91: icmp_seq=8 ttl=241 time=1477.955 ms
64 bytes from 17.254.0.91: icmp_seq=9 ttl=241 time=1497.614 ms
--- www.apple.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1452.367/1495.311/1579.472/38.652 ms
Ping has started ...
PING 17.254.0.91 (17.254.0.91): 56 data bytes
64 bytes from 17.254.0.91: icmp_seq=0 ttl=241 time=1531.316 ms
64 bytes from 17.254.0.91: icmp_seq=1 ttl=241 time=1891.331 ms
64 bytes from 17.254.0.91: icmp_seq=2 ttl=241 time=1669.007 ms
64 bytes from 17.254.0.91: icmp_seq=3 ttl=241 time=2108.521 ms
64 bytes from 17.254.0.91: icmp_seq=4 ttl=241 time=1798.268 ms
64 bytes from 17.254.0.91: icmp_seq=5 ttl=241 time=1698.021 ms
64 bytes from 17.254.0.91: icmp_seq=6 ttl=241 time=1568.465 ms
64 bytes from 17.254.0.91: icmp_seq=7 ttl=241 time=1918.039 ms
64 bytes from 17.254.0.91: icmp_seq=8 ttl=241 time=1629.117 ms
64 bytes from 17.254.0.91: icmp_seq=9 ttl=241 time=1482.781 ms
--- 17.254.0.91 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1482.781/1729.487/2108.521/187.331 ms
Hope all of this helps you to work out what is happening.
Cheers,
Frank

HT4623 Issue with Software Update

I plugged in my phone to receive the software update. Half way through, received an error that it couldn't complete the update and try again later.Received a message on my screen to plug into iTunes for the update, however, when I plug into iTues, my computer doesn't register the phone and contines to display the message of plug into iTunes. I am stuck on this screen. Phone no longer works.
Any suggestions? Thank you.

The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848

Serious issues with software updates - please help!

A few weeks ago, I installed the 10.6.3 update (standard, not combo), and after everything was said and done, I was left with an incredibly unstable system - virtually all non-Apple software would crash on launch. I repaired my permissions, repaired the hard drive (which was fine, just a precaution), zapped the PRAM, etc. Eventually I managed to download the 10.6.3 Combo Update, applied that over my previous busto patch, rebooted, and everything worked just fine.
Until yesterday.
Last night, I installed Security Update 2010-003 - and all of those problems came back. By the time I rebooted to go into "Safe Mode," I had somewhere in the neighborhood of 220 application crashes - the only apps I found that didn't crash were Safari and Disk Utility (and Finder, Dock, and things of that nature). Repaired permissions, rebooted, and...
Kernel panic. Safe Mode yielded a different kernel panic. Anything I did other than booting from a CD caused a kernel panic. So, I restored from my last Time Machine backup, and now everything is just fine.
So - I've now had two absolutely catastrophic software updates in a row. I'm not even sure what this suggests, as my machine was completely stable and working like a dream before each of these updates - and is back in the same condition now. Does anyone have suggestions on where I should be looking to see what is wrong, or tools I could run to figure out why my computer turns into a very angry paperweight after applying patches now?

Hi C&A,
I know it may sound a lil freaky but i've done some research on this matter. It's basically a technical error in Apple's Software Updater, the connection between the internet & software disconnect or timeouts due to lack of high internet activity which is the main reason why the speed starts to decline while downloading the iTunes.
Solution. This would only work well if you've got a broadband, otherwise this can take alot of time.
*Start downloading iTunes from the updater, within 2 mins... log in to your Facebook, email, keep clicking on pages every 20-30 seconds, as this will keep the connection stable, keep doing this till the iTunes downloads completely.

Problems with Security Update and Leopard Re-Installation

I downloaded the new software update onto my Powerbook. When I restarted my computer, it got stuck at the loading screen. I did an Archive and Install and reverted back to Panther. Now I am trying to re-install Leopard, but the download will not start (it just says "calculating" but nothing happens). I think the security update messed up my system and I want to know what I should do.

Alex Kramer wrote:
I downloaded the new software update onto my Powerbook. When I restarted my computer, it got stuck at the loading screen. I did an Archive and Install and reverted back to Panther.
I presume you were not using TimeMachine.
Now I am trying to re-install Leopard, but the download will not start (it just says "calculating" but nothing happens). I think the security update messed up my system and I want to know what I should do.
What "download" are you referring to? A Leopard update? Which one.

Problem with Software update and n70 Branded Tim

Excuse me just before for my no fluenty english.
I'd tried to flash my phone N70 Fw. v2.x branded 3 Italy to new version 5.x branded 3 Italy and all have finish ok, but
when i'd tried to flash my N70 fw. v3.x branded TIM to new fw 5.x the flash was ok but the Themes, the screen saver, and the multimedia button wasn't correctly installed.
When i went to change themes i can see one theme called TIMN70_2nd.skn but the option for it is delete it or exit.
If i try to delete it not work..
I want my old screen saver, desktop and theme of TIM branded
Can anyone help me?
It's a problem of firmware or Software Update?

For this me workied perfect, hope you get yours updated properly too! I just noticed this: http://discussions.europe.nokia.com/discussions/board/message?board.id=swupdate&message.id=451 Maybe it's good idea to post your product code here and retry in few days?

Multiple issues with Mavericks update and Mail

I have a MacBook Pro mid 2009 2,53 GHz 13-inch. It has 4GB of RAM and a Hitachi 500GB 5400 rpm disk with about 200GB of free space. After working on 10.6.8 for a long time I have upgraded to 10.9.2. I formatted the internal disk, made a clean install of the new system and rebuilt from a Time Machine backup I had made before. The system has slowed down to snail speed (even the simplest actions like opening a new window in the Finder take at times 10 to 15 seconds with the spinning beach ball appearing. Also (and maybe even more serious) my emails became completely messed up. First, all headers and mails got mixed up and several mails didn’t appear, after rebuilding the mailboxes about 60% of my emails were completely lost. I would like to recover my mails from Time Machine but it’s impossible to access emails from before the system upgrade. Am I doing something wrong? Is my computer really too old? How can I give a second try at importing all my mails from the old system? This is the crappiest update I have ever had (been working on Apple since 1994).

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d; s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//p;};/^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/(.*: )(.*)/ $\2$/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^$.+$ //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed -E 's:/Users/[^/]+/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

I updated my ipad 2 with software update and it wont open...it shows the battery charger logo and itunes logo

ipad 2 is locked up

Your iPad is in recovery mode and needs to be restored with iTunes now. That's the only way to fix it.
If you can't update or restore your iOS device - Support - Apple

Problem with software update and restore section in iTunes

Recently i have had this problem with iTunes. I cannot check for updates or restore. These sections have been greyed out. I have tried everything. Rebooted my device, reinstalled iTunes, downgrade iTunes, i have tried it on other computers. Nothing seems to work. Please help me out here.

For this me workied perfect, hope you get yours updated properly too! I just noticed this: http://discussions.europe.nokia.com/discussions/board/message?board.id=swupdate&message.id=451 Maybe it's good idea to post your product code here and retry in few days?

Issue with Software updates and Magic Mouse installs

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