Issue with SPA525g registation and FXO port call calls are not disconnecting properly

Question

Hi,
I  have a UC540 and updated it to the latest IOS version with the latest  firmware to my phones and i am having registration problems with SPA525g  IP Phones. I updated the firmware of the phones as well and create  manual tftp bindings with but still it is not registering. I run a  couple of debugs (debug tftp events and debug ephone registration) I can  see from the logs and in the phone that it is taking the proper VLAN  and being discovered via CDP and being pointed to the TFTP server and  still wont register. I can see that it is also taking its own .cnf file  properly then the output sccp token regected invalid devices error is  shown I have a SPA502G and it is working fine. Also there is a previous  issue that all the voice port are shown as engage or offhook even the  calls are disconnected thus make the main PSTN number busy am based in  UAE and our service provider is etisalat I have check with them about  the proper disconnection values but still it the same. That's why I have  arrived in the conclusion to just update everything including the IOS  and the phones firmware. I have put my config in this post, I am also  trying to take the CCNA Voice exam on the 2nd week of april and I think  that if i don't know how fix this issue for our customer then I would  probably fail that exam. any suggestion and help is greatly appreciated  cisco experts.
! Last configuration change at 13:36:42 ZP4 Thu Sep 13 2012 by Nick
! NVRAM config last updated at 13:45:41 ZP4 Thu Sep 13 2012 by Nick
version 15.1
parser config cache interface
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
service internal
service compress-config
service sequence-numbers
hostname UC540
boot-start-marker
boot system flash:uc500-advipservicesk9-mz.151-2.T4
boot-end-marker
logging buffered 64000
enable secret 5 $1$3CIf$.rXyHeJQrwd97X/f2dS0M1
no aaa new-model
clock timezone ZP4 4 0
crypto pki token default removal timeout 0
crypto pki trustpoint TP-self-signed-3558175224
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-3558175224
revocation-check none
crypto pki certificate chain TP-self-signed-3558175224
certificate self-signed 01 nvram:IOS-Self-Sig#3.cer
dot11 syslog
dot11 ssid cisco-data
vlan 1
authentication open
dot11 ssid cisco-voice
vlan 100
authentication open
ip source-route
ip cef
ip dhcp relay information trust-all
ip dhcp excluded-address 10.1.3.1 10.1.3.10
ip dhcp pool phone
   network 10.1.3.0 255.255.255.0
   default-router 10.1.3.1
   option 150 ip 10.1.3.1
ip name-server 213.42.20.20
ip name-server 195.229.241.222
ip inspect WAAS flush-timeout 10
ip inspect name SDM_LOW cuseeme
ip inspect name SDM_LOW dns
ip inspect name SDM_LOW ftp
ip inspect name SDM_LOW h323
ip inspect name SDM_LOW https
ip inspect name SDM_LOW icmp
ip inspect name SDM_LOW imap
ip inspect name SDM_LOW pop3
ip inspect name SDM_LOW netshow
ip inspect name SDM_LOW rcmd
ip inspect name SDM_LOW realaudio
ip inspect name SDM_LOW rtsp
ip inspect name SDM_LOW esmtp
ip inspect name SDM_LOW sqlnet
ip inspect name SDM_LOW streamworks
ip inspect name SDM_LOW tftp
ip inspect name SDM_LOW tcp router-traffic
ip inspect name SDM_LOW udp router-traffic
ip inspect name SDM_LOW vdolive
no ipv6 cef
multilink bundle-name authenticated
stcapp ccm-group 1
stcapp
stcapp supplementary-services
port 0/0/0
  fallback-dn 301
port 0/0/1
  fallback-dn 302
port 0/0/2
  fallback-dn 303
port 0/0/3
  fallback-dn 304
trunk group ALL_FXO
max-retry 5
voice-class cause-code 1
hunt-scheme longest-idle
translation-profile outgoing PROFILE_ALL_FXO
trunk group ALL_FX0
voice call send-alert
voice rtp send-recv
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
sip
  no update-callerid
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
voice class dualtone-detect-params 1
freq-max-deviation 50
freq-max-power 0
freq-min-power 13
freq-power-twist 4
cadence-variation 6
voice class custom-cptone UAE-CUSTOM
dualtone disconnect
  frequency 406
  cadence 398 344 237 527 400
voice class custom-cptone CCAjointone
dualtone conference
  frequency 600 900
  cadence 300 150 300 100 300 50
voice class custom-cptone CCAleavetone
dualtone conference
  frequency 400 800
  cadence 400 50 200 50 200 50
voice class cause-code 1
no-circuit
voice register global
voice hunt-group 1 parallel
list 301,302,303
timeout 24
pilot 511
voice translation-rule 4
rule 15 // //
voice translation-rule 1000
rule 1 /.*/ //
voice translation-rule 1111
voice translation-rule 1112
rule 1 /^9/ //
rule 3 /^0/ //
voice translation-rule 2222
voice translation-rule 3265
rule 1 /\(^..........$\)/ /9\1/
rule 2 /\(^.........$\)/ /9\1/
rule 15 /\(^ABCD$\)/ /ABCD\1/
voice translation-profile CALLER_ID_TRANSLATION_PROFILE
translate calling 1111
voice translation-profile CallBlocking
translate called 2222
voice translation-profile INCOMING_CallerID_PROFILE
translate calling 3265
voice translation-profile OUTGOING_TRANSLATION_PROFILE
translate called 1112
voice translation-profile PROFILE_ALL_FXO
translate calling 4
voice translation-profile nondialable
translate called 1000
voice-card 0
dspfarm
dsp services dspfarm
license udi pid UC540W-FXO-K9 sn FHK143074G6
archive
log config
  logging enable
  logging size 600
  hidekeys
username cisco privilege 15 secret 5 $1$vjNa$OFKLhupqR8al6x2b8Xmcj/
username adminac privilege 15 secret 5 $1$NDC.$PtD0y4YGIj5SqI1gghxWE1
username Nick privilege 15 secret 5 $1$iAmL$tsg7Jf2TEND1NN.h8z2dy/
ip tftp source-interface Loopback0
bridge irb
interface Loopback0
description $FW_INSIDE$
ip address 10.1.10.2 255.255.255.252
ip access-group 101 in
ip nat inside
ip virtual-reassembly in
interface FastEthernet0/0
description $FW_OUTSIDE$
ip address 192.168.101.2 255.255.255.252
ip nat outside
ip virtual-reassembly in
duplex auto
speed auto
interface Integrated-Service-Engine0/0
description cue is initialized with default IMAP group
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly in
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
interface FastEthernet0/1/0
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/1
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/2
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/3
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/4
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/5
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/6
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/7
switchport access vlan 20
spanning-tree portfast
interface FastEthernet0/1/8
switchport access vlan 100
macro description cisco-switch
interface Dot11Radio0/5/0
no ip address
shutdown
ssid cisco-data
ssid cisco-voice
speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
station-role root
interface Dot11Radio0/5/0.1
encapsulation dot1Q 1 native
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 spanning-disabled
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
interface Dot11Radio0/5/0.100
encapsulation dot1Q 100
bridge-group 100
bridge-group 100 subscriber-loop-control
bridge-group 100 spanning-disabled
bridge-group 100 block-unknown-source
no bridge-group 100 source-learning
no bridge-group 100 unicast-flooding
interface Vlan1
no ip address
bridge-group 1
bridge-group 1 spanning-disabled
interface Vlan20
ip address 10.10.10.1 255.255.255.0
interface Vlan100
no ip address
bridge-group 100
bridge-group 100 spanning-disabled
interface BVI1
description $FW_INSIDE$
no ip address
ip nat inside
ip virtual-reassembly in
shutdown
interface BVI100
description $FW_INSIDE$
ip address 10.1.3.1 255.255.255.0
ip nat inside
ip virtual-reassembly in
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
ip dns server
ip nat inside source list 1 interface FastEthernet0/0 overload
ip route 0.0.0.0 0.0.0.0 192.168.101.1
ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
logging esm config
access-list 1 remark SDM_ACL Category=2
access-list 1 permit 192.168.10.0 0.0.0.255
access-list 1 permit 10.1.3.0 0.0.0.255
access-list 1 permit 10.1.10.0 0.0.0.3
access-list 100 remark auto generated by SDM firewall configuration
access-list 100 remark SDM_ACL Category=1
access-list 100 deny   ip 192.168.10.0 0.0.0.255 any
access-list 100 deny   ip host 255.255.255.255 any
access-list 100 deny   ip 127.0.0.0 0.255.255.255 any
access-list 100 permit ip any any
access-list 101 remark auto generated by SDM firewall configuration##NO_ACES_8##
access-list 101 remark SDM_ACL Category=1
access-list 101 permit tcp 10.1.3.0 0.0.0.255 eq 2000 any
access-list 101 permit udp 10.1.3.0 0.0.0.255 eq 2000 any
access-list 101 deny   ip 10.1.3.0 0.0.0.255 any
access-list 101 deny   ip 192.168.10.0 0.0.0.255 any
access-list 101 deny   ip 192.168.101.0 0.0.0.3 any
access-list 101 deny   ip host 255.255.255.255 any
access-list 101 deny   ip 127.0.0.0 0.255.255.255 any
access-list 101 permit ip any any
access-list 102 remark auto generated by SDM firewall configuration##NO_ACES_6##
access-list 102 remark SDM_ACL Category=1
access-list 102 deny   ip 10.1.10.0 0.0.0.3 any
access-list 102 deny   ip 10.1.3.0 0.0.0.255 any
access-list 102 deny   ip 192.168.101.0 0.0.0.3 any
access-list 102 deny   ip host 255.255.255.255 any
access-list 102 deny   ip 127.0.0.0 0.255.255.255 any
access-list 102 permit ip any any
access-list 102 permit ip 192.168.101.0 0.0.0.3 any
access-list 103 remark auto generated by SDM firewall configuration##NO_ACES_8##
access-list 103 remark SDM_ACL Category=1
access-list 103 permit tcp 10.1.10.0 0.0.0.3 any eq 2000
access-list 103 permit udp 10.1.10.0 0.0.0.3 any eq 2000
access-list 103 deny   ip 10.1.10.0 0.0.0.3 any
access-list 103 deny   ip 192.168.10.0 0.0.0.255 any
access-list 103 deny   ip 192.168.101.0 0.0.0.3 any
access-list 103 deny   ip host 255.255.255.255 any
access-list 103 deny   ip 127.0.0.0 0.255.255.255 any
access-list 103 permit ip any any
access-list 105 permit ip any any
snmp-server community public RO
tftp-server flash:/phones/521_524/cp524g-8-1-17.bin alias cp524g-8-1-17.bin
tftp-server flash:/phones/5x5/spa5x5-7-1-3c.bin alias spa5x5-7-1-3c.bin
tftp-server flash:/phones/525/spa525g-7-4-8.bin alias spa525g-7-4-8.bin
control-plane
bridge 1 route ip
bridge 100 route ip
voice-port 0/0/0
cptone GB
station-id name Cordless
station-id number 329
caller-id enable
voice-port 0/0/1
cptone AE
caller-id enable
voice-port 0/0/2
cptone AE
caller-id enable
voice-port 0/0/3
cptone AE
caller-id enable
voice-port 0/1/0
trunk-group ALL_FX0 64
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM
input gain 14
cptone GB
connection plar opx 511
impedance 600c
description Configured by CCA 4FXO-0/1/0-Custom-BG
bearer-cap Speech
caller-id enable
voice-port 0/1/1
trunk-group ALL_FX0 64
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM
input gain 14
cptone GB
connection plar opx 511
impedance 600c
description Configured by CCA 4 FXO-0/1/1-Custom-BG
bearer-cap Speech
caller-id enable
voice-port 0/1/2
trunk-group ALL_FX0 64
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM
supervisory dualtone-detect-params 1
input gain 14
cptone GB
connection plar opx 511
impedance 600c
description Configured by CCA 4 FXO-0/1/2-Custom-BG
bearer-cap Speech
caller-id enable
voice-port 0/1/3
trunk-group ALL_FX0 64
translation-profile incoming INCOMING_CallerID_PROFILE
supervisory disconnect dualtone mid-call
supervisory custom-cptone UAE-CUSTOM
input gain 14
cptone GB
connection plar opx 511
impedance 600c
description Configured by CCA 4 FXO-0/1/3-Custom-BG
bearer-cap Speech
caller-id enable
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port
sccp local Loopback0
sccp ccm 10.1.3.1 identifier 1 version 4.0
sccp
sccp ccm group 1
associate ccm 1 priority 1
associate profile 1 register confprof1
dspfarm profile 1 conference 
description DO NOT MODIFY, active CCA conference profile - CCA2.0 codec729
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 2
associate application SCCP
dial-peer cor custom
name internal
name local
name local-plus
name international
name national
name national-plus
name emergency
name toll-free
dial-peer cor list call-internal
member internal
dial-peer cor list call-local
member local
dial-peer cor list call-local-plus
member local-plus
dial-peer cor list call-national
member national
dial-peer cor list call-national-plus
member national-plus
dial-peer cor list call-international
member international
dial-peer cor list call-emergency
member emergency
dial-peer cor list call-toll-free
member toll-free
dial-peer cor list user-internal
member internal
member emergency
dial-peer cor list user-local
member internal
member local
member emergency
member toll-free
dial-peer cor list user-local-plus
member internal
member local
member local-plus
member emergency
member toll-free
dial-peer cor list user-national
member internal
member local
member local-plus
member national
member emergency
member toll-free
dial-peer cor list user-national-plus
member internal
member local
member local-plus
member national
member national-plus
member emergency
member toll-free
dial-peer cor list user-international
member internal
member local
member local-plus
member international
member national
member national-plus
member emergency
member toll-free
dial-peer voice 1 pots
port 0/0/0
no sip-register
dial-peer voice 2 pots
port 0/0/1
no sip-register
dial-peer voice 3 pots
port 0/0/2
no sip-register
dial-peer voice 4 pots
port 0/0/3
no sip-register
dial-peer voice 5 pots
description ** MOH Port **
destination-pattern ABC
port 0/4/0
no sip-register
dial-peer voice 50 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/0
dial-peer voice 51 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/1
dial-peer voice 52 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/2
dial-peer voice 53 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/3
dial-peer voice 54 pots
description ** FXO pots dial-peer **
destination-pattern A0
port 0/1/0
no sip-register
dial-peer voice 55 pots
description ** FXO pots dial-peer **
destination-pattern A1
port 0/1/1
no sip-register
dial-peer voice 56 pots
description ** FXO pots dial-peer **
destination-pattern A2
port 0/1/2
no sip-register
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 388
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1 
dtmf-relay rtp-nte
codec g711ulaw
no vad
dial-peer voice 6 pots
description "catch all dial peer for BRI/PRI"
translation-profile incoming nondialable
incoming called-number .%
direct-inward-dial
dial-peer voice 57 pots
description ** FXO pots dial-peer **
destination-pattern A3
port 0/1/3
no sip-register
dial-peer voice 69 pots
destination-pattern 329
port 0/0/0
dial-peer voice 300 pots
trunkgroup ALL_FX0
description Local Numbers
destination-pattern 9T
forward-digits 9
dial-peer voice 301 voip
destination-pattern 2..
session target ipv4:192.168.201.2
dial-peer voice 303 pots
trunkgroup ALL_FXO
trunkgroup ALL_FX0
description **InternationalCall**
destination-pattern 88T
dial-peer voice 304 pots
trunkgroup ALL_FX0
description *EM1*
destination-pattern 9[1-9]T
forward-digits 3
dial-peer voice 302 pots
trunkgroup ALL_FX0
description **Mobiles**
destination-pattern 9.[0-9].[0-9]......
dial-peer voice 305 pots
trunkgroup ALL_FX0
description **800-**
destination-pattern 9[0-9][0-9][0-9]T
no dial-peer outbound status-check pots
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 5
sdspfarm tag 1 confprof1
conference hardware
video
fxo hook-flash
max-ephones 40
max-dn 300
ip source-address 10.1.3.1 port 2000
max-redirect 20
auto assign 1 to 1 type bri
calling-number initiator
service phone videoCapability 1
service phone webAccess 0
service dnis overlay
service dnis dir-lookup
timeouts interdigit 5
system message American Center
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.2/CCMCIP/authenticate.asp 
load 521G-524G cp524g-8-1-17
load 525G spa525g-7-4-8
load 501G spa5x5-7-1-3c
load 502G spa5x5-7-1-3c
load 504G spa5x5-7-1-3c
load 508G spa5x5-7-1-3c
load 509G spa5x5-7-1-3c
time-zone 35
date-format dd-mm-yy
voicemail 388
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
hunt-group logout HLog
moh MOH2.wav
multicast moh 239.10.16.16 port 2000
web admin system name cisco secret 5 $1$iDgA$MKNi2RWfsO0KjuC82kgLJ1
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
transfer-pattern .T
secondary-dialtone 9
fac standard
create cnf-files version-stamp 7960 Aug 29 2012 12:00:04
line con 0
privilege level 15
logging synchronous
no modem enable
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
line vty 0 4
exec-timeout 0 0
logging synchronous
login local
transport input all
line vty 5 100
login local
transport input all
ntp master
end
Some of the output are not shown becaus it is to long I have attach the  whole config for reference and any advice on how could I optimize and  resolve my issues is greatly appreciated. Thanks

Answer 1

Nicolo - First off this stuff gets crazy sometimes.  No worries about the exam.  Sometimes when FXO ports go crazy it is due to battery reversal.  If you go to the FXO port settings try turning battery reversal on and or off... depending on its current setting.  See if that helps. 
As for the 525s not registering..  These are inside the network correct?  Are you connecting one directly to the UC500 with a Cat5E or Cat6 patch cable and the same thing happens?  Does the MAC address on the phone match a MAC address under the EPHONE settings? 
If you telnet into the UC500 can you execute a "dir" command at the CLI prompt and "CD" (change directory) into the phones folder and then the spa525g folder?  Do files exist in there? 
Also I only see an IP address under BVI100?  This is the voice side of things what happened to the IP address under BVI1 (Data VLAN).  Can you give us some information about the internal network?  Cna you PING this phone system from the network?  What IP address does it have?