Issue with the inker for the HP 4620

You replaced a printer that was bought from Staples that was  defected  and replaced it with a HP 4620
Serial Number {Personal Information Removed}   reference numberr  {Personal Information Removed}.
Bought August 8th 2013.
This model must have been laying in your wharehouse as the last one  BECAUSE it is not listed on line
among the model numbers.
Up to Staples today and NO ONE  there could assist us   as they could not find it when they went into there
compter system  to assist us.  NOT very pleased or happy with this model  as I thought  WHEN replaced it with
a better one  would be of better use  and  not ttrouble we are having  finding the  black cartigade  to FIT
this  model
I would and NEED a reply  ASAP  so we can purchase this.
VHW

Is your model the Officejet 4620?  If you are in the US this model uses 564 cartridges, see the link here.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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