Issue with USB ports and Blue Screen

So, I had to send my Satellite L355-S7905 back and Toshiba had to do a factory restore.  I got it back 2 weeks ago and now I have a new problem; 2-3 times a day my mouse and printer stops working, these are connected via USB ports and I get a message that the device is no longer recognized.  I found a solution on the Microsoft site to go to Device manager and Scan for new hardware changes and then Restart.  I do this and when I restart I get the dreaded blue screen.  So I then have to unplug, take out the battery and turn the computer back on.  Then the mouse and printer are recognized.  This will work for several hours and then the whole thing happens again.  So, are there any long term solutions?  Can anyone tell my why this is happening?  Please note, that that the printer and mouse are not new and no new hardware has been installed since getting it back from the factory.
Thank you for your help!!
Jennifer

start-->control panel-->system and security-->device manager-->expand the universal serial bus controllers-->right click and uninstall all of the USB root hubs-->restart-->they will reinstall on restart, and search for attached hardware.

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