Issue with using the Mercury Playback Engine in Hardware Accel mode on the new Mac Pro

So I have seen many people with this same issue but different variations... I have a late 2013 mac pro with the D300 video card. when i am editing a project and turn on hardware acceleration (open CL) everything works fine, its super fast i can export etc... BUT when I close the project and try to re open it premiere locks up every time, not getting past the opening screen. I then have to open the project on my macbook pro and go in to settings and turn off the hardware acceleration to software only, then re save the project file. THEN i can open the project back on my Mac Pro...

Macbook Pros do not have separate graphics cards — they are soldered onto the logic board and not interchangeable or replaceable. You can order the cards that are offered, no others. I have no idea whether or not Premiere likes any of them.

Similar Messages

  • I wish to know whether the new NVidia Quadro K2200 graphic card is compatible with the Mercury Playback Engine.  Thanks

    Hi.  I wish to know whether the new NVidia Quadro K2200 and K4200 are compatible with the Mercury Playback Engine in Adobe Premiere Pro CS6.  My old graphic card NVidia Quadro FX580 is not listed and not effective apparently because Mercury Playback Engine is effective as from 1Gb RAM. I use a HP workstation and AVCHD (AVCCAM) and DSLR full HD.  Thanks.
    Message was edited by: Brittany Mauriss
    Deleted private user information (email address)

    It is compatible, but why anyone would want such a weak and slow card at a premium price is beyond me. See Tweakers Page - What video card to use? and GeForce GTX980 vs Quadro k4200 (2200) #2.

  • FAQ: What are CUDA and the Mercury Playback Engine, and how do I use them?

    See these articles:
    CUDA, Mercury Playback Engine, and Adobe Premiere Pro
    Adobe Premiere Pro CS5.5 improvements in CUDA processing and the Mercury Playback Engine
    ... and these movies:
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    The Mercury Playback Engine: CUDA Improvements

    The easiest graphical way I would recommend is to search for an example "whats new in yosemite" on youtube, I am sure you will find lots of videos on that.

  • PP CS6 doesn't recognize my Quadro FX 4800 for Mac graphics card but my trial PP CC does. When I open CS6 the Mercury Playback engine is grayed out. In PP CC the Mercury Playback engine is not Grayed out. I have the latest Nvidia driver & Cuda driver. Do

    I installed PP CS6 on a Mac OS 10.10.2, installed latest drivers for Nvidia Quadro FX 4800 graphic card including Cuda driver. The Mercury Playback Engine is grayed out. But when I open an installed trial version of PP CC the Mercury Playback engine is not grayed out. Do I have a problem with CS6 software?? Thanks for any input you can offer.

    If your nVidia card has at least 1Gig of video ram, use the nVidia Hack http://forums.adobe.com/thread/629557 - which is a simple entry in a "supported cards" file - and Mac http://www.vidmuze.com/how-to-enable-gpu-cuda-in-adobe-cs6-for-mac/

  • Nvidia Geforce 670 and the Mercury Playback Engine GPU Acceleration for Adobe Premiere Pro

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    Adobe only certifies after extensive testing... For many others, with at least 1Gig of video ram, use the nVidia Hack http://forums.adobe.com/thread/629557 - which is a simple entry in a "supported cards" file - and Mac http://www.vidmuze.com/how-to-enable-gpu-cuda-in-adobe-cs6-for-mac/

  • Intel Iris Pro GPU in new Macbook Pros supported by the Mercury Playback Engine?

    Is the Intel Iris Pro GPU in the new Macbook Pros supported by the Mercury Playback Engine?

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    I've been wondering the same thing. I watched this video:
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  • What's Up with the Mercury Playback Engine?

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    First, See the 2nd post for a picture of the NEW ITEM pointer http://forums.adobe.com/thread/770072?tstart=0
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    Some specific information that is needed...
    Brand/Model Computer (or Brand/Model Motherboard if self-built)
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    Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
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  • Using System Drive from PPC G5 as Internal Storage on my new Mac Pro

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    Hatter's remark about coolant leak repairs being handled out of warranty is valid, though it may be too late for you if you have already purchased your MacPro. I, for one, can vouch that Apple is being responsive to the needs of those of us that bought top of the line G5's less than 4 years ago. Your dual 2.7 should have lasted longer. My dual 2.5 began to display symptoms consistent with coolant leak problems about three months ago. Even though Apple confirmed that it was not a coolant leak they still offered do the repair on their dime because of tardiness in repair and a failure to communicate with in a timely manner with me (what was estimated at 7-10 days took a month to resolve). When they were unable to fix my machine, they offered me a brand new 2.8 8-core Mac Pro in exchange! Always call and get a case number or take the machine into the Apple store to have them determine what the real issue is before giving up your hard earned dollars.

  • The internet very very slow and drop in my brand new Mac pro OS X 10.8.3 any help!

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    Pete
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  • Does Mercury Playback Engine work on a Mac with Quadro 4800 ?

    Has anyone successfully run Premiere CS5 Mercury Playback Engine in Hardware acceleration mode, I only get Software mode? The option to change the mode is grayed out for me, but I have the adobe cuda qualify video card.  I'm running a 8 Core Mac Pro 3.2Ghz 16GB ram 10 Disk Striped Raid with Nvidia Quadro FX 4800 and Mac OSX 10.6.3. All the demos I have seen are running on Windows 7 Boxes.

    Greg 2345 wrote:
    Has anyone successfully run Premiere CS5 Mercury Playback Engine in Hardware acceleration mode, I only get Software mode? The option to change the mode is grayed out for me, but I have the adobe cuda qualify video card.  I'm running a 8 Core Mac Pro 3.2Ghz 16GB ram 10 Disk Striped Raid with Nvidia Quadro FX 4800 and Mac OSX 10.6.3. All the demos I have seen are running on Windows 7 Boxes.
    YES - nvidia 4800 + MAC = good Mercury editing experience.
    The problem is that you need to download the CUDA 3.0 drivers which they haven't published as 'official' yet.  Adobe is pushing them to move them over as the drivers seem completely finished.  You can get them here - http://developer.nvidia.com/object/cuda_3_0_downloads.html
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  • Mercury Playback Engine GPU not available

    I've been reading through forum postings and have not found a solution, so I apologize if there is a solution posted elsewhere.
    I have a 27" iMac (late 2012) with NVIDIA GeForce GTX 680MX graphics card running Mac OS 10.8.5.
    I'm using Adobe Premiere Pro CS6.0.3, and when I updated my OS to 10.9 Maverick, I began to experience several problems, including:
    The dreaded spinning beachball and "Premiere not responding."
    "This project was last used with Mercury Playback Engine GPU Acceleration (CUDA) which is not available on your system. Mercury Playback Engine Software Only will be used.
    Video files - I think they were all .MOV - became "squished" to the top of the Program Monitor (movie only took up about 1/3 of program monitor window).
    After a long chat with Adobe Support, he indicated that the update to 10.9 Maverick was the problem, so I:
    Updated to Premiere 6.0.5, but that did not fix any of the issues.
    Logged in as "Root," which worked for a while but I also received 3 "Premiere encountered problem and must shut down."
    Deleted preferences, repaired permissions, basic troubleshooting practices, etc, but problems persisted.
    No help.
    Eventually I restored my computer from a Time Machine backup to a day prior to the OS 10.9 update, and this seemed to fix all the issues. So I was back to Mac 10.8.5 and Premiere 6.0.3.
    But the .MOV-compressed-in-the-program-monitor problem began to surface again (see  photo below).
    So I updated to Premiere to 6.0.5 (but not my OS - it's still 10.8.5), and the "Mercury Playback Engine" error is back.
    And the .MOV files are still compressed in the Program Monitor. I have a project that I completed in 6.0.3, but is now messed up in 6.0.5.
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    RW Harris, Director of Training
    Express Oil Change & Tire Engineers
    Birmingham, AL

    harris1966 wrote:
    Thanks so much for your quick responses.
    @Kevin, the strange thing is this: Express purchased this iMac and the Adobe Creative Suite back in January of this year, and the computer and software have worked flawlessly since that time.
    It was only after upgrading, first to Mac OS 10.9 Mavericks (which I later downgraded back to 10.8.5), and then to Premiere 6.0.5, that I began experiencing problems.
    Prior to these upgrades, I never received the "Missing Renderer" message, nor did I experience any lagging problems or problems relating to .MOVs in the Program Viewer.
    Hi Randy,
    I'm sorry. I really don't know the answer to your question, or how that happened. All I know is that the card is not supported for CS6. I guess we have a mystery on our hands.
    harris1966 wrote:
    Any insight on why I never experienced problems until upgrading software?
    Sorry, it is behaving as if your text file was hacked prior to you receiving the computer. After you updated the OS, a new text file without your card was created. Your card would not be listed in that file because it is not supported.
    harris1966 wrote:
    Are you saying that PP doesn't support NVIDIA 680 MX cards "now that the software is at 6.05"? Or PP doesn't support that card at all, under any software version?
    The card is supported for Premiere Pro CC, but not prior to that.
    harris1966 wrote:
    Again, thanks so much for your help.
    You're welcome!
    Thanks,
    Kevin

  • Adobe premiere pro CS5.5 Mercury playback engine with CUDA

    Hello,
    I am trying to turn on the mercury playback engine to use my graphic card (Geforce 9800 GT)
    I have modified that cuda_supported_cards.txt using my graphic card name and when I tried to save it it says access denied
    so I have copied that cuda_supported_cards.txt file to the desktop and modified it and replaced it back in to C:\Program Files\Adobe\Adobe Premiere Pro CS5.5   .
    After all this the mercury engine with cuda is not turning on
    Is it becasue my graphic card will not support to CS5.5?
    Please help me.....
    Thank you...

    Does your card have 1Gig of video ram?
    Also, read http://forums.adobe.com/thread/773101

  • Mercury playback engine makes Premiere crash after cs6 update

    Hi there everyone,
    I have been working with Premiere cs5 for over a year without any serious errors. Since I upgraded the entire Creative Suite to cs6 however, I am forced to use the software playback method instead of the GPU accelerated one. Using the last mentioned causes Premiere to crash immediately when trying to drag any sort of video on the timeline. This happens in new projects as well as in cs5 ones; and all of the footage involved in both cases was ingested in the wellknown Matrox i-frame codec that always worked fine before. Specs:
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    Hi Harm,
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    What I found in the event viewer are messages like:
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    Response: Not available  ETC ETC.
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0 Problem signature:
    P1: Adobe Premiere Pro.exe
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    P3: 4fac933f
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    The program Adobe Premiere Pro.exe version 6.0.1.0 stopped interacting with Windows and was closed.
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    Most of all I saw this:
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    I am thinking about rolling back to Premiere CS5 to see what happens... if this version would be working flawless again, that would be pretty steady proof for doubting the MPE of CS6.
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  • Mercury Playback Engine not working on PrPro CC 2014

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