Issue with Video On Demand

Hello -
I tried to rent a movie yesterday called "Joyful Noise " via the TV remote and received a VOD error saying the network was not available (I forget the error I think it was 277 or 377 can reply back if thats needed).  I tried both the HD and SD versions and got the same error.  As a sanity check I tried renting one of the free movies and that worked fine.  This particular movie "Joyful Noise" happened to be a Flexview movie I noticed I am thinking its related?  I was able to watch the trailer for this movie but could not rent it.  Anyone see this before or know what the fix is?  I tried resetting my router and STB still no luck.  As a desperate attempt to please the people in attendance at my house, I tried calling Verizon tech support and was on hold for 30 min.  The buzz to watch a movie was lost and the people in the room became frstrated and annoyed.  This did not look good for Verizon or FIOS and and the people in the room made comments like "wow if this is FIOS I dont want it, etc"...it was embarassing.  Thank you in advance for any help you can provide.

Below is a log of download/upload speeds. Whilst I appreciate that the actual results may differ, however it is the dramatic inconsistency which is the issue. 
Download speed (kbps)
Upload Speed (kbps)
Date (YYYY-MM-DD)
Time (hh:mm)
12251
569
31/08/2011
19:54
8446
580
31/08/2011
19:55
1655
915
31/08/2011
19:56
6553
913
31/08/2011
20:18
992
917
31/08/2011
20:20
1198
893
31/08/2011
20:20
3719
918
31/08/2011
20:23
2064
916
31/08/2011
20:24
2589
918
31/08/2011
20:25
12252
927
12/09/2011
18:28
12253
567
12/09/2011
18:30
12255
923
12/09/2011
18:33
12255
927
12/09/2011
18:34
12325
919
12/09/2011
18:36
12246
582
12/09/2011
18:42
12228
923
12/09/2011
18:47
7504
924
12/09/2011
18:49
649
811
12/09/2011
19:03
9063
951
13/09/2011
21:13
9263
952
13/09/2011
21:13
2845
936
13/09/2011
21:15
1853
928
13/09/2011
21:16
8254
935
13/09/2011
21:17
2567
910
13/09/2011
21:17
4038
913
13/09/2011
21:20
2029
907
13/09/2011
21:20
9068
939
13/09/2011
21:21
3014
922
13/09/2011
21:21
1010
348
23/08/2011
01:48
1003
298
25/08/2011
23:13
979
320
25/08/2011
23:39
799
204
11/09/2011
20:06
980
321
13/09/2011
19:54
205
93
14/09/2011
20:44
12237
896
15/09/2011
21:41
10867
892
15/09/2011
21:42
7905
884
15/09/2011
21:43
9527
899
15/09/2011
21:44
8517
551
15/09/2011
21:45
10683
893
15/09/2011
21:46
10861
560
15/09/2011
21:47
4113
895
15/09/2011
21:49
9280
890
15/09/2011
21:51
10856
891
15/09/2011
21:52
8811
601
15/09/2011
21:54
8471
904
15/09/2011
21:55
1533
881
15/09/2011
21:57
3534
869
15/09/2011
21:58
1889
890
15/09/2011
21:58
5116
882
15/09/2011
21:59

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