Issues Accessing VPN via Time Capsule

My work has a VPN (via Palo Alto's Global Protect) set-up to allow for remote desktop connections. For some future projects, it is really important that I get this working. However, I am running into an issue that is directly related to my Apple Time Capsule (an older "flat" model, part number MC343AM/A, running the latest firmware, v7.6.4).
Basically, I can access the VPN and remote desktop no problem if I connect my computer directly to the modem (or if I tether my computer to my phone). However, if I connect the laptop to the router, then the VPN connects and is stable (as verified by my work's IT department), but I lose all other internet connectivity, and am unable to actually connect to the remote desktop. This occurs if I use WiFi or connect through ethernet, and I've verified that it happens on two different computers (an iMac, and a MacBook Pro).
I'm wondering if it is because I use a MAC address filter to assign static IP addresses to the devices on my network? Are there any other settings I should change on the Time Capsule to allow for the VPN passthrough? Before I factory reset the router and lose all of my configurations (e.g., wifi security settings, etc), I was hoping someone might have run into a similar issue and would have some advice!
Any tips would be extremely appreciated.
Best,
Matt

Before I factory reset the router and lose all of my configurations (e.g., wifi security settings, etc),
We can fix that.. export your configuration.. The TC must be open in edit area for this option to work. So at least you don't need to lose settings.
7.6.4 has some real issues with ports.. That it establishes the vpn ok is good but it is clearly not able to pass some of the ports that are required. Are you able to ping or copy files at all over the tunnel?? it might be caused by a number of things. But you should realise that once the tunnel is open the computer is working on a different subnet.. and its own internal firewall can have issues.. or other issues at the other end.
I would have a try at taking the firmware back to 7.6.1 and even 7.5.2 can be a good test.. since it is before BTMM with iCloud where the TC would also complicate things with ipsec security.
To downgrade firmware simply hold down the option key while you click the version number.

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The fact that you cannot access the backup now only on this Mac does suggest this is part of the issue. Did you do this before or after the issue with access?
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Gi > Intenret > conncetiong sharing > Is it off bridge mode change it to share a public Ip address
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Hello kdcha55,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your Mac is stuck on the gray screen with a spinning gear, please follow the steps in the support article linked to below.
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http://support.apple.com/kb/TS2570
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Hello Frustrated61,
Welcome to the HP Forums.
I suggest that we restore the Network defaults from the printer menu.
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Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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7. Screen Shots

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Issues Accessing VPN via Time Capsule

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