Issues adding an exchange email to my 4s after updating to 8.2?

I recently updated the OS on my 4s to 8.2.  I have one email through exchange (work) that when I try and add the email on to my phone, I receive the message "Exchange account, unable to verify account information".  I have been able to take it off and add it on other devices without any problem.  Any suggestions?

Sorry, but you can't downgrade the iOS.
To find out if this is software related, set it up as new device without using a backup afterwards:
Use iTunes to restore your iOS device to factory settings - Apple Support
If the screen is back to normal after that, restore from the backup. In case the gray screen comes back again, your backup contained damaged data and you'll have to start again without the backup data.
In case the gray screen is still on after setting it back to factory settings, your device needs to be checked by an Authorized Apple Service Provider or Apple:
iPhone - Contact Support - Apple Support

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