Issues connecting to mobile numbers with subscript...

Hi all,
New skype subscriber here, so please bear with me if my question isn't clear or anything.
I got a Skype US and Canada subscription, and sometimes it works great, but about half the time when I call someone it'll connect me but not seem to realize it connected me. The other person will pick up, and I can hear them, but they can't hear me and Skype will still say "Connecting..." with a small phone icon on the screen. Then it won't let me hang up and I usually have to end Skype using Task Manager (Ctrl+Alt+Del). I've tried rebooting my computer. Should I just reinstall Skype, or is something else going on here?
My usual hardware is a headset but it happens when I'm just using my webcam mic as well.

Also - I did check this help topic and nothing there really applies. The phone numbers I call will usually work on the second attempt, and my call quality is great, so...
https://support.skype.com/en/faq/FA33/why-am-i-having-trouble-calling-a-mobile-or-landline

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