Issues deactivating my CS5 Suit while trying to uninstall it

I need to format my macbook, so I'm having issues deactivating my CS5 Suit while trying to uninstall it, to reinstall it after the format has been completed. Anyone know whats going on?

you must deactivate before uninstalling and reformatting.
open a cs5 program>click help>deactivate.
if you're unable to do that, request an activation count reset by contacting adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Similar Messages

  • Error 1316 while trying to uninstall desktop manager.

    I am getting the following error while trying to uninstall the Blackberry Device Software Updater 7:1.0.95.
    Error 1216: The specified user already exists.
    I no longer have the phone or need the software.

    Hi (both) and Welcome to the Forums!
    Here are the clean uninstall instructions:
    http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
    Along with a KB about the 1316 error:
    http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB04272&slic...
    If you are on Vista, make sure that you run everything with "Run As Administrator". If on XP, make sure you are logged into the machine using an account with administrative rights.
    Hope that helps!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Issues updating my CS5 suite software

    I've recently purchased a new laptop and installed and activated CS5 with the serial number and it is working fine. However, when I "update" the software, Adobe updater downloads the updates and then I get an error message (as per the screenshot attached) when I click on "Contact Customer Support" I am taken to an error message page explaining the error: "This serial number is not for a qualifying product..." when installing an upgrade or upsell
    It was working fine until I installed it on a new machine. I suspect that it may be an issue with the fact that I did not "deactivate" it on my previous laptop. However, I cannot see anywhere that I can authorize which machines that the software should be on.
    Also, I don't even see the CS5 suite mentioned as a registered product in my Adobe ID and when I try to add the serial number, I get an error saying thhis product has already been registered.
    I can't get hold of anyone on the telephone as every option I dial has a concluding message that "this product is not supported on the telephone, please visit our community forums"

    What Mr.Cox said …
    Additionally:
    As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
    System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
    http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
    Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

  • Error while trying to uninstall ECC 6

    Hi,
    SAP ECC 6.0, Oracle 10g, Windows.
    I am trying to uninstall an existing ECC 6.0  system and I am getting below mentioned error.
    This system when it was installed was in a domain, however, now it has been moved into a work group
    because of some organizational changes.
    ERROR      2010-11-04 02:54:55 [iaxxejsbas.cpp:178]
               EJS_ErrorReporter
    FJS-00003  TypeError: this._name has no properties (in script NW_Uninstall|ind|ind|ind|ind, line 5111: ???)
    ERROR      2010-11-04 02:54:55
    FCO-00011  The step collect with step key |NW_Uninstall|ind|ind|ind|ind|0|0|NW_GetSidMaybeProfiles|ind|ind|ind|ind|1|0|NW_readProfileDir|ind|ind|ind|ind|0|0|collect was executed with status ERROR .
    I have looked at a thread, Re: Error installing SAP NetWeaver 2004s Java Trial Version (SP9)
    I have tried changing the control.xml file according to the post above, it was not successful.
    Tried solution suggested in this post as well unsuccessfully.
    Uninstall ASCS instance in MSCS cluster
    The profile folder is accessible by the sid being used.
    Any suggestions.
    Regards,
    Vishnu

    Hi Sunil,
    89417:  if ( componentToBeCalled == 'NW_DB6_Uninstall_Client_Instance_ind_ind_ind_ind') 
    89418:  {
    89419:    return ( NW_DB6_Uninstall_Client_Instance_ind_ind_ind_ind( functionName , isValidator ) );
    89420:  }
    89421:  if ( componentToBeCalled == 'NW_Instance_Uninstall_ind_ind_ind_ind') 
    89422:  {
    89423:    return ( NW_Instance_Uninstall_ind_ind_ind_ind( functionName , isValidator ) );
    89424:  }
    89425:  if ( componentToBeCalled == 'NW_System_Uninstall_Complete_ind_ind_ind_ind') 
    89426:  {
    89427:    return ( NW_System_Uninstall_Complete_ind_ind_ind_ind( functionName , isValidator ) );
    89428:  }
    89429:  if ( componentToBeCalled == 'NW_System_Uninstall_Last_ind_ind_ind_ind') 
    89430:  {
    89431:    return ( NW_System_Uninstall_Last_ind_ind_ind_ind( functionName , isValidator ) );
    89432:  }
    89433:  if ( componentToBeCalled == 'NW_System_Uninstall_Users_ind_ind_ind_ind') 
    89434:  {
    89435:    return ( NW_System_Uninstall_Users_ind_ind_ind_ind( functionName , isValidator ) );
    89436:  }
    89437: }
    ERROR      2010-11-04 02:54:55 [iaxxejsbas.cpp:178]
               EJS_ErrorReporter
    FJS-00003  TypeError: this._name has no properties (in script NW_Uninstall|ind|ind|ind|ind, line 5111: ???)
    ERROR      2010-11-04 02:54:55
    FCO-00011  The step collect with step key |NW_Uninstall|ind|ind|ind|ind|0|0|NW_GetSidMaybeProfiles|ind|ind|ind|ind|1|0|NW_readProfileDir|ind|ind|ind|ind|0|0|collect was executed with status ERROR .
    And also, this is the line it is failing,
    5110: HostName.prototype.toString = function() {
    5111:   return this._name.toString();
    5112: }
    Regards,
    Vishnu

  • Illustrator CS5 crashes while trying to open after installing Maverick

    CS5 Photoshop and indesign seems to be OK.

    Dohmus,
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Unable to uninsall the programme Bonjour while trying to uninstall and re-install i-tunes into PC with Windows 7 as instructe having lost audio with the 1st attempt. I get a dropdown saying it is unable asking if I have previlages for this action.

    How do you uninstall Bonjour programme while tryying unistall and re-install as per instruction from Apple while to get audio function back in my PC with Windows 7 following first attempt resulting in failure to install quicktime, please? It asks have I got previlages, having unistalled the 3 previous ones. many thanks, dsb

    It asks have I got previlages
    What's the precise text of that message please, devi? (There's at least three different ones I can think of that you might be getting.)

  • I can't uninstall FF 3.6.3 for newer version. Error Msg: "An error occurred while trying to uninstall Mozilla Firefox (3.6.3). It may have already been uninstalled." BUT, it's not and it runs but I can't upgrade until it's removed. HOW?

    Cannot uninstall an old version of FF in order to get the new version.

    Cannot uninstall an old version of FF in order to get the new version.

  • What is the best preference settings to use for CS5 Suites

    I upgraded my PC a few months back and I'm currently running the CS5 suites.  A few weeks ago I started having issues with the CS5 suites freezing up & in some cases even crashing on me.  I always run Illustrator, Photoshop, Indesign & bridge at the same time, as I'm constantly moving between program on any given project.  What I'd like to know, is if there's an optimum setting to use in the preferences for each program, including bridge to help them run more smoothly & efficiently, without the computer or programs bogging down or crashing on me.  Below is a list of the hardware I'm running, which I've been told is more than enough to run the CS5 suites.  Any information would be greatly appreciated, as I'm starting to get frustrated with the performance.
    Hardware & operating system:
    - Windows 7 service pack 3
    - EVGA X58 FTW3 motherboard
    - i7 960 4-Core CPU
    - GeForce GTX 470 Sli graphics card
    - Corsair Extreme 24 gigs ram
    - 3 TB 7200 RPM hard drive

    Generally speaking, freezing and crashing problems don't have to do with performance configuration settings, and there are fairly few such settings that affect most applications. Video editing software tends to have a bunch, but that doesn't sound like it is pertinent to you.
    Indeed, your hardware sounds far more powerful than you'd need to easily avoid problems based on performance limitations.
    I suspect, then, that each of the problems you are seeing is a seperate unique problem not a result of a configuration choice. It'll need to be debugged carefully with full details, and as close as you can get to a reproducible case as possible.
    In InDesign, about the only settings of relevance are whether Live Screen Drawing is turned on (images resize in realtime when you adjust their bounding boxes), and whether the View > Display Performance setting is set to Typical (the default) or High Quality.
    You could also experiment with disabling Live Preflight.
    You mention running 4 apps at once -- when you do so, are the non-active applications performing computation, or just sitting there idle? For instance, are you executing a complex filter operation in Photoshop at the same time as exporting a PDF in InDesign, all while you are drawing patterns in Illustrator? I assume the answer is Probably Not, in which case it lends strength to the hypothesis that the performance characteristics of your machine are not at issue here.

  • IPhone 4S stuck in recovery mode while trying to upgrade to iOS 7.0.4

    I ran into the issues with my iPhone 4S while trying to upgrade it it iOS 7.0.4 OTA and I have tried everything I can to recover it but no luck. I have tried different USB ports, different PCs altogether with av tuned off, and finally a MAC Pro this morning. I am stuck and miserable. I did everything that a number of forums have mentioned in terms of switching off anti-virus, clearing off host files, checking windows and mac firewall settings, setting the phone to DFU mode and trying over - you name it.
    The error I run into most half way through the upgrade is "Unknown Error (29)". According to Apple (http://support.apple.com/kb/TS3694), it has to do with anti-virus but last night I spent 2 hours building an image with no av or firewall running and tried and still ran into the error. Even tried "Fix it" from Microsoft to clear off the host file configurations as prescribed.
    Any help is welcome. Much needed.

    Hi, sorry for my late reply.
    FIXED!!!! For me anyway, and I hope for you!
    So I tried to update to ios 7 and after downloading the software itunes tried to update my iPad 3. I recieved the error 3004 and was stuck in the "Connect to iTunes" screen and
    could not get out of it. Completely annoyed!
    But then I remembered something from when I used to fiddle with iphones. I opened a program I had called TinyUmbrella, which can be used to force boot out of recovery mode (the
    "connect to itunes" screen).
    My ipad was still connected to itunes and in recovery mode. I opened TinyUmbrella, selected my ipad (which was just shown by the serial number), then clicked "Exit Recovery" and
    BAM!!! It immediately kicked my out of the recovery screen and started my ipad back up to my home screen.
    Now, my ipad was still on 6.1.3 since the update to ios 7 had failed. But I didn't care, my ipad was fully functional again just like I left it before. Thank God for
    TinyUmbrella! Here's the CNET link for TinyUmbrella if you need it:
    http://download.cnet.com/TinyUmbrella/3000-18545_4-75766724.html

  • Reactivate CS5 Suite? How?

    Hi folks, I had a failing harddrive so I deactivated the CS5 Suite and used the Suspend option rather than the complete deactivation. I cloned my boot drive and restarted. The suite does not ask me to activate, but Adobe Acrobat won't start saying it is part of a suite and needs to be activated with another part of the suite. Once PShop is running, Acrobat will run but it won't run on its own. However under the Photoshop menus, I see no option to activate or reactivate the suite....
    It still gives me the option to deactivate.... 
    Stumped... :-(

    Thanks steve. That would be a real Pain since it takes a full day to
    reinstall my Dreamweaver extensions. I'll muddle along till I find if I am
    going to the .5 upgrade. Otherwise I may try to deactivate completely
    including the serial number and then try to activate...

  • Issue with InDesign cs5 and network files.

    On Mavericks having issues with InDesign CS5. When trying to open a file from an smb netwrok drive it goes into Not responding.
    have tested InDesign working correctly with local files.
    have tried removing, SING folder. tried reinstalling.
    all updates on OS and adobe InDesign have been installed.
    any suggestions would be appreciated.

    CS5 is unsupported under Mavericks.
    Unfortunately, you’re pretty much on your own here.

  • I have changed my PC, deactivated Adobe Acrobat and tried to load on new PC. Got to registration and get the message " A problem was encountered while trying to send information over internet" this is 8 standard

    I have changed my PC, deactivated Adobe Acrobat and tried to load on new PC. Got to registration and get the message " A problem was encountered while trying to send information over internet" this is 8 standard
    When I try to use it to make pdf files I get the message "Missing PDFMaker files
    It is a proper copy with serial numbers

    Moving this discussion to the Acrobat Installation & Update Issues forum.

  • I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer w

    I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer working and although upload completes, the URL takes you to a "Forbidden - do not have permission to read this file" page. Lightroom is changing the permissions of each file to 000 instead of 644 for index files and 755 for all others. How can I change the permissions settings in Lightroom?

    I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer working and although upload completes, the URL takes you to a "Forbidden - do not have permission to read this file" page. Lightroom is changing the permissions of each file to 000 instead of 644 for index files and 755 for all others. How can I change the permissions settings in Lightroom?

  • Error message for Adobe AIR 2.0.3 while trying to run Dreamweaver CS5

    imac 2.66 Ghz, Intel Core i5, OS 10.6.4.
    Error message for Adobe AIR 2.0.3 while trying to run Dreamweaver CS5:
    Adobe Air
    the installation of this app is damaged. Try re-installing or contacting the publisher for assistance.
    Tried several times to uninstall and reinstall from fresh download to no avail.
    I'm finding the instructions in the trouble shooting area a tad esoteric.
    Will there be an update to the installer released soon?

    Hi,
    I'm assuming your having troubles installing the 2.0.3 runtime?  If so, can you please try the instructions in this post?
    Thanks,
    Chris

  • Permissions issue: An error occurred while trying to save your photo librar

    I recently upgraded from a Mac mini running OS X 10.4.10 (iPhoto 08) to an iMac Core2Duo (2.4ghz) running Leopard (and also iPhoto 08).
    My iPhoto library resided on an external Firewire drive when running on the Mac mini, but now that the iMac has such a large hard disk (750gb), I wanted to move my library there. I copied the library over to the Pictures folder in my user folder on the iMac and started up iPhoto, and everything seemed fine.
    When iPhoto is running for any length of time, I get the following error:
    *An error occurred while trying to save your photo library.*
    *Some recent changes may be lost. Make sure your hard disk has enough space and that iPhoto is able to access the iPhoto Library.*
    (I have over 300gb available on the disk and my library folder is approximately 40gb.)
    I've repaired the permissions on the library using iPhoto's built-in mechanism (command-option while booting iPhoto) and Disk Utility. Additionally, I've used BatchMod to give my user and group full read/write/delete permissions (as posted elsewhere in the forums), but I still get the error.
    Searching the forums yields other users w/ the same issues. What's the scoop? TIA!

    Sean:
    I just had the very same problem when I was messing with permissions and reset my unknown group to staff. I lost all write permissions in my nome folder. Here's how you can reset it for your pictures folder:
    In the Terminal type in "sudo chmod -R -N " (there's a space after the N) and drag the Pictures folder into the Terminal window. Then hit the enter key. It should chug along for a couple of seconds and return a new prompt. Give iPhoto another try after that.
    I had to do that for my entire home folder and it fixed the problem.
    Do you Twango?
    TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
    I've created an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

Maybe you are looking for

  • How do i authorize my macbook pro to download apps

    how do i authorize my macbook pro to download apps

  • Gradient won't apply to shapes as a whole

    As you can see in this screen shot, I have a bunch of dots with a gradient applied. I want there to be a fade across all of the dots not just each individual dots. I have united them as one whole collective shape with the pathfinder tool but when I a

  • Web logic start error

    Dear All, I am getting the following error while starting the server, <Jun 24, 2003 6:09:10 PM CDT> <Critical> <WebLogicServer> <000364> <Server failed during initialization. Exception:weblogic.manageme nt.configuration.ConfigurationException: Error

  • Question on Batch Renaming in pse2

    in my work for a local newspaper I have to name each file with a four digit serial number. This is no problem with pse3 which I have on my desktop computer. However on my old laptop running windows m.e. pse3 wouldnt load,so I loaded an old copy of ps

  • Icon with think veticall line & three horizontal lines flashing green

    icon with thick veticall line & three horizontal lines flashing green, what is the problem????