Issues DNxHD & CC2014. V Slow RENDER and Do I remove CC if 2014 now on system?

My Prem Pro CC suddenly v slow to render and export and exporting OUT OF SYNC (H264 etc)
Upgraded to CC2014 yesterday still v slow, constant rendering all timeline for small things like small Jpegs
Old Premier Pro CC still showing on system? Even though upgraded to 2014 Thought 2014 was just upgrade not reinstall. Do I remove CC?
I shot Avid Codec DNxHD 185x (ninja via C100), imported as DNxHD and also tested AVCHD - Been trying to export as h264 1920x1080 various configs tried...out of sync by few frames but think Video slow than audio but not across timeline. 
1. DO I remove CC? - I though it was an upgrade not a reinstall
2. How can I improve awful and sudden slow render. I have cleared cache in adobe and PC. System WIN 7 -  i7 3770 3,4ghz, 14Gb RAM, GeForce GTX 570 card. This must be software issue? Thanks
3. How to export in synce, timeline is in sync. Have exported VID and AUDIO sepearte and re assembled - didnt work. Have deleted render files and exported - didnt work
V frustrating/
Any help out there??
Thanks
Lorne

CC2014 is a completely separate version And just like in the past old versions are left in place As a fallback option. For your technical isssues with Premiere ask in their forum.
MYlenium

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"$o" =~ ^0?$ ]]&&printf "$c19" "$1" "$o";};F05(){ o=$((o<$2?o:0));F04 "$1";};F06(){ [[ "$o" ]]&&o=`sed -E '/^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g'<<<"$o"`&&printf "$c18" "$1" "$o";};F07(){ o=$((o>=$2?o:0));F04 "$1";};F08(){ $c07\ :CFBundleIdentifier "$1";};F09(){ $2 launchctl list|awk 'NR>1&&!/0x|\.[0-9]+$|com\.apple\.(AirPortBaseStationAgent|launchctl\.(Aqua|Background|System))$/{print $3}'|grep -Fv "$1";};F10(){ find -L "$1" -type f|while read f;do file -b "$f"|egrep -lq XML\|exec&&echo $f;done;};F11(){ o=`grep -v '^ *#' "$2"`;l=`wc -l<<<"$o"`;((l>25))&&o=`head -n25<<<"$o"`$'\n'"and $((l-25)) more line(s)";F06 "$1";F12 "$1";};F12(){ o=`file -b "$1"|egrep -v '^(A.{16}t$|cann)'`;F04 "${1##*/} format";};F13(){ o=`$c07 "$2"|awk -F'= ' \/$3'/{print $2}'`;F06 "$1";};F14(){ [[ "$a" ]]||return;n=$((${#a[*]}-1));c="${a[*]}";a[$n]=${a[$n]%[.+-]*};o=$((a[n]/$1));F07 "Current $3 activity by process \"${c% ${a[$((n-1))]}*}\" with UID ${a[$((n-1))]} ($4)" $2;};F15(){ echo "No $1 access"$'\n';};id -G|grep -qw 80;s00=$?;F01&&sudo true;s01=$?;s02=`date +%s`;clear;s03=$((s02-`sysctl -n kern.boottime|cut -c9-18`));{ F01||F15 admin;F01&&! F02&&F15 root;F03 Software "$c20";a=(`F03 Hardware "$c21"`);o=$a;F04 Model;o=${a[1]};F05 "Total RAM (GB)" 4;o=`F03 Memory "$c22"`;[[ "$o" =~ s:\ [^EO]|x([^08]|02[^F]|8[^0]) ]]&&printf "$c01" "$o";o=`F03 Diagnostics "$c23"`;[[ "$o" =~ Pass ]]||F06 POST;a=(`F03 Power "$c24"`);o=$a;F07 "Battery cycles" 300;o="${a[1]}";F04 "Battery condition";for i in FireWire Thunderbolt USB;do o=`F03 $i "$c25"`;F06 $i;done;o=`$c02 therm|sed 's/^.*C/C/'`;[[ "$o" =~ No\ th|pms ]]&&o=;F06 Heat;o=`$c02 sysload|grep -v :`;[[ "$o" =~ =\ [^GO] ]]||o=;F06 "System load";o=`nvram $c03|awk '{$1=""};1'`;F04 $c03;o=`fdesetup status|sed -En '/Of/!{s/^.+is |\.//g;p;}'`;F04 FileVault;for i in 0 1;do o=`cd ${c04[$i]}L*/Lo*/Diag*||continue;for j in *.{cr,h,pa,s}*;do [[ -f "$j" ]]||continue;d=$(stat -f%Sc -t%F "$j");[[ "$j" =~ h$ ]]&&grep -lq "^Thread c" "$j"&&j="$j *";echo "$d ${j%%_2*} ${j##*.}";done|sort|tail`;F06 "${c05[$i]} diagnostics";done;grep -lq '*$'<<<"$o"&&printf $'\n\t* Code injection\n';o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|dead[^l]|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' -o -k Sender fseventsd -k Message CReq 'SL'|tail -n25|awk '/:/{$4=""};1'`;F06 Log;o=`df -m /|awk 'NR==2{print $4}'`;F05 "Free space (MiB)" 5120;o=$(($(vm_stat|awk '/eo/{sub("\\.","");print $2}')/256));F07 "Pageouts (MiB)" 1024;a=( `sar -u 1 10|sed '$!d'` );((a[4]<85))&&o=`printf "$c06" ${a[1]} ${a[3]}`||o=;F04 "Total CPU activity"&&{ a=(`ps acrx -o comm,ruid,%cpu|sed '2!d'`);F14 1 0 CPU %;};o=`iostat -n1|awk 'NR==3{printf "%d",$3}'`;F07 "Average I/O (MB/s)" 5;F02&&a=(`sudo iotop -C 10 1 -m/|awk '$8~/[RW]/{print $4,$1,$9}'|tail -1`);F14 10000000 5 I/O MB/s;a=(`top -R -l1 -n1 -o prt -stats command,uid,prt|tail -1`);F14 1 25000 port \#; s05=`pkgutil --regexp --only-files --files com.apple.pkg.*|sort|uniq|sed 's:^:/:'`;s06=`egrep '\.(kext|xpc)/(Contents/)?Info.plist$'<<<"$s05"|while read i;do [[ -f "$i" ]]&&F08 "$i";done`;o=`kextstat -kl|grep -Fv "$s06"|cut -c53-|cut -d\< -f1`;F06 kexts;s07=`egrep 'Launch[AD].+\.plist$'<<<"$s05"`;s08=`while read i;do [[ -f $i ]]&&$c07\ :Label $f;done<<<"$s07"`$'\n'"$s06";F02&&o=`F09 "$s08" sudo`;F06 Daemons;o=`F09 "$s08"`;F06 Agents;o=`for i in {/,}L*/Lau*;do F10 $i;done|grep -Fv "$s07"|while read i;do j=$($c07\ :Label "$i")||j="No job label";printf "$c08" "$i" "$j";done`;F06 launchd;o=`for i in /{S*/,}L*/StartupItems;do F10 $i;done`;F06 "Startup items";s09=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d'<<<"$s05"`;s10=`egrep '^/usr/lib/.+dylib$'<<<"$s05"`;s11=`lsbom -pfc /var/db/*/*.BSD.bom|sed -En '/peri.+\/.+\./s/^\.\/[^/]+//p'`;[[ "$s09"&&"$s10"&&"$s11" ]]&&{ o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune|grep -Fv "$s09"|while read i;do j="$i"/Info.plist;[[ -f "$j" ]]||continue;k=$(F08 "$j")||k="No bundle ID";printf "$c08" "${i%/Contents}" "$k";done`;F06 Bundles;o=`find /usr/lib -type f -name *.dylib|grep -Fv "$s10"`;F06 dylibs;o=`find -L {,/u*/lo*}/e*/periodic -type f -exec cksum {} \;|awk '{print $3"\t"$1}'|grep -Fv "$s11"|awk '{print $1}'`;F06 periodic;:;}||echo $'\nReceipts missing';o=`for i in Ic10ERT_LIBRARIES LIBRARY_PATH;do launchctl getenv DYLD_$i;done`;F06 "Inserted dylibs";o=;$c09 /Library/Preferences/com.apple.alf globalstate|grep -q 0||o=On;F04 Firewall;o=`scutil --proxy|egrep 'Prox.+: [^0]'`;F06 Proxies;o=`scutil --dns|awk '/r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./{print $NF;exit}'`;s12=`route -n get default|awk '/e:/{print $2}'`;s13=`$c10 -listnetworkserviceorder|sed -En '/ '$s12'\)$/{x;s/^\(.+\) //p;q;};x'`;s14=`$c10 -getdnsservers "$s13"|awk '!/^T/{printf "not ";exit}'`;F04 "DNS (${s14}from DHCP)";o=`$c10 -getinfo "$s13"|awk '/k:/&&$3!~/(255\.){3}0/;/bi:/&&$2!~/A/'`;F06 TCP/IP;[[ "$s13" =~ [AW]i ]]&&{ o=`/S*/*/P*/*/*/*/*/airport -I|awk '/lR/{print $2}'`;F05 RSSI -86;};s15=(`netstat -b -I $s12|tail -1|awk '{print $7,$10}'`);for i in 0 1;do o=$((s15[i]/s03/1024));F07 "Average ${c16[$i]}load activity (KiB/s)" ${c15[$i]};F02&&a=(`sudo dtrace -n 'syscall::'${c17[$i]}':return {@[execname,uid]=sum(arg0)} tick-10sec {exit(0)}'|tail -1`);F14 10240 0 ${c16[$i]}load KiB/s;done;F02&&o=`sudo profiles -P|grep :|wc -l`;F04 Profiles;i=auto_master;[[ `md5 -q /etc/$i` =~ ^b166 ]]||F11 $i /etc/$i;for i in fstab sysctl.conf crontab launchd.conf;do F11 $i /etc/$i;done;i=/etc/hosts;F11 hosts <(egrep -v "$c11" $i );F12 $i;F11 "User launchd" ~/.launchd*;F02&&F11 "Root crontab" <(sudo crontab -l);F11 "User crontab" <(crontab -l);F02&&o=`sudo $c09 com.apple.loginwindow LoginHook`;F06 "Login hook";s16="$(`find /S*/*/F* -type f -name lsregister|head -n1` -dump)";o=`for i in $c12;do [[ "$s16" =~ $i ]]&&echo $i;done`;F06 Apps;F13 "Global login items" /L*/P*/loginw* Path;F13 "User login items" L*/P*/*loginit* Name;F13 "Safari extensions" L*/Saf*/*/E*.plist Bundle|sed -E 's/(\..*$|-[1-9])//g';o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)|wc -l`;F07 "Restricted files" 50;cd;o=`find .??* -path .Trash -prune -o -type d -name *.app -print -prune`;F06 "Hidden apps";o=`F03 Fonts "$c26"|wc -l`;F04 "Font issues";o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist|while read i;do plutil -s "$i" >&-||echo $i;done`;F06 "Bad plists";for i in 0 1;do o=`find "${c13[$i]}" -type f -maxdepth 1|wc -l`;F07 "${c13[$i]##*/} files" ${c14[$i]};done;o=;((UID==0))&&o=root;F04 UID;o=$((`date +%s`-s02));F04 "Elapsed time (s)";} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    7. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    8. If you see an error message in the Terminal window such as "syntax error," enter
    exec bash
    and press return. Then paste the script again.
    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At or near the top of the results, there will be a line that begins with "System Version." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • DSLR workflow for ideal render and export

    I recently completed my first 5 minute project in Premiere Pro CS6 with great results.  The source material is a Canon 7D, and I'm working with unconverted native files.  Unfortunately, as the project had color-correction with Magic Bullet looks, filters like sharpening, and layers to "blur" certain elements on-screen, the initial compressed h264 export took nearly 7 hours.
    A bit of research led me to realize I was better off exporting a "master" and converting outside of Premiere Pro.  So, what would be the best way to proceed?
    Should I render my timeline and then choose export with "match sequence settings" and "use previews"?  Should I not pre-render and instead export only with "match sequence settings"?  If I do pre-render and use previews, will the resulting quality be the same as if I render while exporting?
    Or is there another way?  Could I create preview files with ProRes and export to ProRes?
    Thanks for helping out a thrilled PP convert.

    A little primer on Preview files...(btw I think they are great when used as they are intended)
    Preview files are caches of raw frames [with effects applied to them] that are encoded into the Native Editing format (eg DV, HDC, MPEG-Intra).
    It's a little known fact that ANY Export format can be made into an editing format. When you make a new Sequence you just have to pop over to the Custom Tab to change to that video format. In general this isn't a good idea though. Why? Because most Export formats are not good Digital Intermediates (DI). By that I mean that repeatedly compressing and decompressing damages/degrades the footage or they are slow to decode and encode.
    So, what format to choose? Formats like Avid DNxHD and Apple ProRes are great editing modes. They don't degrade over multiple generations very much and are relatively low on CPU power to decode and encode. There are lossless DI's out there too like UtLossless (which is free). At the other extreme are codecs that don't fair well to being used as a DI - like H.264/AVC. They are simply too CPU hungry for the task.
    Don't misunderstand me - editing source AVC footage is fine because decode is waaaay easier than encode. It's just not practical because of the encode time.
    So why use Preview files at all?
    IF your effects (like Magic Bullet or Motion Stabilizer) takes a LONG time you only have to do the computation once. Work in the highest resolution you'll be using (eg 1920x1080p). After you have the preview files "rendered" Premiere Pro will use then instead in that section and you'll have nice smoooooooth editing.
    You then are free to Export your final video to whatever format you want in whatever size you want. And because you chose a DI that isn't hard on the CPU to decode you pick up a TON of time vs having Magic Bullet recalculate the same thing over and over again for each output format/size/datarate. - Just make sure you check the "Use Previews" button otherwise they will be ignored.
    Level 200 tips:
    IF, and this is a big IF, you happen to be exporting your final video at the same
        FRAME SIZE
        FRAME RATE
        COMPRESSION SETTINGS THAT MATCH THE EDITING MODE
    Then, you can get an extra Encode time boost for Exporters that support "Smart Rendering". Smart Rendering is when all the above conditions are true and the compression scheme supports being able to COPY the preview frame instead of de-compressing it and then re-compressing it.
    Basically there is little to no chance that's gonna happen unless your final output is a Digital Intermediate format to then go onto some other post-production step.
    So... choose a good Editing Mode that doesn't lose quality when encoded (during the preview render) then decoded (during the early phase of Exporting each frame) to make the raw uncompressed frame that is Encoded into your final output format (eg F4V, AVC for Bluray, YouTube, Vimeo etc).
    'hope that helps.
    Rallymax.

  • Solution for Slow Open and Save As Dialogs under 10.4.4

    I don't know how many others out there may be experiencing this, but...
    I noticed that -- after updating to 10.4.4 -- I started getting really long delays when accessing Open and Save As file dialogs -- I mean, sometimes it would take 5 to 15 seconds for the dialog to appear!
    I did a lot of troubleshooting, and finally hit upon the solution a couple of nights ago:
    It's the Desktop iDisk!
    Going into the .Mac Preference Pane and turning off "iDisk Syncing" has totally eliminated the slowdown.
    I think it has something to do with DiskMirrorAgent, since that has frozen on me a couple of times and prevented logoff until I force-quit it.
    'Hope this helps.
    -- Steve
    Late 2005 DC G5 2.3 GHz, 4 GB RAM   Mac OS X (10.4.4)  

    Hi Matt,
    One can always manually mount the iDisk when needed, and it still syncs, albeit in real time, and kind of herky-jerky.
    As for the slowdown when multiple items are mounted, I believe I'm describing a different issue, related to DiskMirrorAgent. If and when you get this slowdown (with desktop iDisk syncing enabled), check Activity Monitor, and you'll see DiskMirrrorAgent sucking up most of the CPU time for the time it takes before the dialog appears. My record time was about 25 seconds.
    As for slow Open and Save As dialogs when multiple items are mounted: I customarily have several external FireWire drives mounted, and often a couple of CDs and/or DVDs (I produce a radio program, and have several optical drives), and I have had no Open or Save As dialog slowdowns since at least 10.3.x, maybe earlier.
    Even when the dialog opens to a directory on a CD that has spun down, the opening time on an Open or Save As dialog is nearly instantaneous for me, suggesting that Mac OS X 10.4.x is doing a good job of caching the data.
    But I hear you about the "old days," when it used to take forever to get a dialog to appear, just because a CD was mounted! Maddening!
    -- Steve
    Late 2005 DC G5 2.3 GHz, 4 GB RAM   Mac OS X (10.4.4)  

  • Windows 8.1 slow restart and logons.

    Hey,
    We are experiencing slow logons and system restarts with Windows 8.1 on a Surface Pro 3 device.
    When the issue occurs the event id 7011 if logged consistently in the event log with a number of service timeouts.
    Have read that Microsoft recommends increasing the time out period via a registry key to 60000 milliseconds but this does not resolve the issue.
    The issue occurs randomly but when is occurs the events are logged in the system log.
    All patches and firmware are up to date and device is domain joined.
    The services startup options are set correctly.
    Hitting a brick wall with this one so any assistance appreciated.
    The DNS Client
    service failed to start due to the following error:
    The service did not
    respond to the start or control request in a timely fashion.
    A timeout (30000
    milliseconds) was reached while waiting for a transaction response from the
    Dnscache service.
    A timeout (30000
    milliseconds) was reached while waiting for a transaction response from the
    NlaSvc service.
    The Netlogon service
    depends on the Workstation service which failed to start because of the
    following error:
    The service did not
    respond to the start or control request in a timely fashion.
    The Workstation
    service failed to start due to the following error:
    The service did not
    respond to the start or control request in a timely fashion.
    A timeout (30000
    milliseconds) was reached while waiting for a transaction response from the
    LanmanWorkstation service.
    A timeout (30000
    milliseconds) was reached while waiting for a transaction response from the
    NlaSvc service

    Hi,
    For this problem, firstly, I would like to suggest you make Clean boot to check if this problem caused by 3rd program or service startup with system caused this problem.
    Clean boot: http://support.microsoft.com/kb/929135
    If problem persists, it would be better to use boot trace tool to caputer Windows startup trace log.
    You can refer to the contents of the link below to collect the boot trace log, then upload these log file log to your Sharing Space and post the download link here.
    https://social.technet.microsoft.com/Forums/en-US/bb1b3eab-dd70-4804-aebb-052615ec59d2/windows-81-wont-standby-or-shut-down?forum=w8itprogeneral
    Roger Lu
    TechNet Community Support

  • Time Machine very slow, Safari and iTunes have to Force Quit

    Anyone else having these issues after Mavericks "upgrade"?
    Time Machine is so slow as to be ineffective of useless, symtoms:
         - takes hours to prepare and run a backup of a couple of GB to the Time Capsule, anything up to 20 hrs!
         - constantly revising the amount to be backed up, up and down
         - seems to freeze periodically ad stick part way through with no change to the backed amount for hours, then speeds up, freezes, speeds up
         - time remaining estimate alternates between "casculating, estimates of hours and seconds! wildly inaccurate
                  - it's been saying 5 seconds remaining for the last 2 hrs.
         - have done two backup verifications to check for Time Capsule problems - none
         - only two successful backups achieved since the Maverisks "upgrade" due to the time it takes
         - both Time Capsule and Airport Express have the latest firmware and software
    Coincident with this, both Safari and iTunes (the latest Mavericks compatible versions) both freeze when trying to quit them - have to force quit.  Both experience random slow downs and with the spinning rainbow beachball.
    Looks like a Mavericks problem with the Wifi and Timemachine?
    Using a late 2008 aluminium unibody Macbook with 8GB of RAM and a 256GB SSD, 100Gb of free space o the SSD.  Connecting via Wifi to Time Capsule (2TB, with 1.8TB free) and Airport Express (both n Wifi).

    Check whether there is a crash report:
    Go to your Applications Folder and open your Utilities Folder. Open the application Console.
    In the left-hand column, click on Crash Reporter.
    Click on the small triangle under Crash Reporter in the l/h column and they will all be listed.
    Scroll down to the latest Safari report and click on it.
    Now click on the r/h column (which now only shows THAT crash report and then Command-a to copy it all.
    Come back here and Command-v it to post it here!

  • Very slow broadband and connection keeps dropping

    Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years.  We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB. 
    Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed.  We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT.  We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine.  But we were still getting very slow speeds and the connection kept dropping.  So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
    When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
    This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer.  We have a BT Home Hub 4 so we have not got all the stats that previous HH had available. 
    Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
    Please see below for the information that I have been able to get:
    Home hub stats:
    17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
    17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
    Internet Connection Configuration
    Connection Information
    Connection time:
    4 days, 22:01:39
    Data Transmitted/Received:
    221.4 MB / 2.3 GB
    Bt Wholesale Broadband test:
    Download Speed: 0.02
    Upload speed: 0.34
    Ping latency: 0.00
    Further diagnostics:
    Master socket is
    I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
    Speedtest.net results:
    Ping: 463ms
    Download:0.13mbps
    Upload: 0.28mbps
    As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
    Any help would be greatly appreciated.
    Solved!
    Go to Solution.

    Hi jacoma,
    Sorry to hear that your  having issues with your BT Retail services.
    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
    However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
    To enable the community to help you please see the advice below:
    Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
    1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
    All the below performed in TEST Socket:
    2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
    If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
    3) please post adsl line statistics 
    4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
    ADSL Line Statistic Help:
     If you have a BT Home Hub like the one below...
     Then:
     1) Go to http://192.168.1.254 or http://bthomehub.home
     2) click Settings
     3) Click Advanced Settings
     4) Click Broadband
     5) Click Connection or sometimes called ADSL (see picture Below)
    The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
    or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
    You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
     If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
    for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
    There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
     cheers
    I'm no expert, so please correct me if I'm wrong

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