Issues Importing Video Files
When I import files I can see "Desktop" listed. However, when I open it the files listed are not those on my desktop! I honestly have no idea where these files are located, but there deffinately not from my desktop. What did I break!?
Below is what I see when clicking into Desktop:
Below is my desktop - Mind the mayhem! And a preemptive thank you for all of your help!
Similar Messages
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How to import video files from external hard drive?
I receive an error "You're trying to import a file from a DVD or Removable Media. Please use Video Importer for importing Videos..." however when I try this I still cannot import video files. This is extremely frustrating as we have 32 copies of this software and this is sarting to become a common issue. Please help and many thanks.
Attached is a screenshot...jasonkmtr
Premiere Elements 12 Mac
A few more questions for now.
Taking your particular .avi files out of the equation, can you import any other format from Add Media/Files and Folders pointed to this external hard drive? What is the format of the external hard drive? NTFS or FAT32?
It is my recollection that AVCHD.avi has always been reported as highly problematic. Yet you seem to be saying that you have no problem importing them in to the project from the desktop with the program's Add Media/Files and Folders/Project Assets to Expert workspace Timeline.
Did you purchase your Premiere Elements 12 from the Mac App Store or from Adobe? If Mac Store, what do you have Adobe Premiere Elements Editor or Adobe Premiere Elements Quick Editor or some variation thereof?
You wrote
A number of users are experiencing this issue - they connect their hard drive, load Elements, start a new project and go to add media (from the ext hard drive) using the files and folders option.
Could you supply more information on this via link(s) which have reported this issue.
Thanks.
ATR -
LR4 doesn't import video files .avi and cannot playback
Hello,
I have a big issue with my brand new Lightroom 4.
I've been working on my updated catalog (from LR3) very well, since I tried to import fotos and videos from my second camera (olympus E-PL1).
This "old" catalog contains RAW files (NEF and ORF), Jpeg and Video files (.avi).
In LR3 I had no problems in importing video file and in playing the back with the external player.
Now in LR4 is a real disaster!
I cannot even import .avi files properly.
LR is importing fotos but is giving a failure message on most of the video (avi) file.
Sometimes it imports just few videos and sometimes none of them.
I've tried to import them in differnt way: from camera directly, from a card reader, from an external drive and even from the c: hard drive. i've tried to move, and to add them in catalog. NO WAY!
I've also tried to clean the video cache: no changes. To disable GL accelerator: no results. I have no further idea.
I can play these video files in all applications, from WMP to Quicktime. I have also Vlan installed.
Furthermore, while trying to import or playback videos. LR4 is slowing up in a very strange way. And sometime is crashing the last imported session (files not foud)
I've tried to reinstall it, but I didn't see any different result.
I've searched everywhere in the web for a possible solution, but I didn't find anything.
Avi file I'm talking about are coming from a olympus camera E-PL1, they are in 720p.
Please help me, beacuse I am very disappointed wih thios new video feature.
Thank you in advance!
MarcoYes, I did and I got a strange outcome.
I checked Quicktime, and I reinstalled it.
I restarted the PC.
When LR4 opens, the processes
dynamiclinkmanager.exe
dynamiclinkmediaserver.exe
Adobe QT32 Server.exe.
are not working.
After I opened the import dialog these services started.
For the first time after restarting the PC; I could import a small video and I could playback it without problems.
The second try of importing more videos (4 small ones), went well, but at the playback moment, everything freezed again.
I tried to restart lightroom and to kill the processes listed above, but I had no luck.
Only restarting the PC I could (and not always) importing the videos. The playback did work just few times.
If the first task, after restarting the PC and Lightroom is importing (without waiting the previews of the importing box) generally there is no problem.
If I work with my catalog, which contains videos as well, then the importing dialog (for videos) is not working.
The playback feature seems to be a matter of luck, 90% ot times is not working well.
I run a Windows 7 64 bit machine.
A similar problem was reported as a bug in this post, and if so I wonder why there are not many other users reporting the same problems.
http://forums.adobe.com/thread/973059?tstart=30
I really hope I can solve it, without waiting for a bug fix.
Thank you -
Having trouble importing video files
hi, look Im kind of new on this program so I have been importing video files to the project but when I watch them they appear without sound. If I open them in quicktime or any other player they do have sound but its like final cut does not recognize the sound on them. Do anyone know about this? it happens in different types of video files, even when I open the "item property" thing and I look at the format there is a list there but sound issues do not appaer. please let me know if you know something.
Importing from...where? What format are these files? FCP doesn't work with just any QT file...they have to be editable codecs. Not all QT codecs are editable.
Shane -
Adobe Premiere Pro CS6 constantly crashes when importing video files
I have not used Premiere Pro in a while, but recently when I tried to import video files (from .m4v, .mp4 and .mov) the program stops working, the "importing" window doesn't progress and I get the rainbow wheel of "death".
I read some other posts where some are having similar situations and some users suggested moving the file from an external hard-drive to an internal one (I have a 1TB external hard-drive) but that didn't do squat either.
Once the program is frozen I'm forced to "force quit" the program.
Does anyone know what I can do?I am having the same problems, but my program locks up when trying to playback .MTS files that are shot natively on my GH2. It will not render or export anything & when you try and scrub or playback footage it gets the spinning wheel of death. To finish my last project, I had to transcode all the .MTS files to .MP4 files and it worked fine. Also, anytime I shut down PP, I have to force quit the program for it to shut down. Here are the detailed info you asked for...
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).Premiere Pro CC (trial) 7.1.0 - 141 (because I uninstalled CS5, 5.5, & 6 thinking they may be the problems.
Have you installed the recent updates? (If not, you should. They fix a lot of problems.) YES, up to date
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac”. OSX 10.9
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime”..MTS files from a GH2
If you are getting error message(s), what is the full text of the error message(s)?It tells me that it is an unknown error (I do not have a copy of the original error message)
What were you doing when the problem occurred?Trying to playback (wheel of death), Trying to Render and export (starts rendering, then just sits there and then gives the unknown error)
Has this ever worked before?I have worked on this projects for a few months, then just out of the blue it started with these problems about 1 week ago.
What other software are you running?none
Do you have any third-party effects or codecs installed?some from Video Copilot and Plural eyes 3 (NOT used on this project)
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
iMac 27in Mid 2011 3.4 Intel Core i7 16 GB 1333 Mhz DDR3 AMD Radeon HD6970M 2048 MB OSX 10/9 (13A603)
No external devices, except a external hard drive. I changed from a Thunderbolt Seagate 1TB (single 7200 RPM) to a Drobo Mini 2 TB RAID 5 in the MIDDLE of this problem, thinking the issue was the drive was to slow to keep up - NOT the case… it still happens with the new drive.
Are you using Mercury Playback Engine GPU Acceleration?I am not completely sure to be honest - I believe it is the factory settings.
Does the problem only happen with your final output, with previews, or both?both! -
Why can't I import video files from an external hard drive?
I am using Adobe Premiere Elements 12 on Mac OSX 10.7.5 trying to import video files from a Lacie Rugged External Hard Drive using both firewire and usb, neither with any luck. The error message I receive is:
"You're trying to import a file from a DVD or a Removable Media. Please use Video Importer for importing Videos and Image Importer for importing images. "
We can't import through the video importer either because the hard drive doesn't show up. We can, however, drag the videos to the desktop and do it that way but we'd like to avoid doing that if possible.
Thanks
By the way, the external hard drive is formatted FAT32 if that mattersTacomedia
http://www.cnet.com/how-to/how-to-set-up-an-external-hard-drive-for-use-with-os-x/
Please check out the above with regard to your external hard drive FAT32 and Mac computer question
By the way, the external hard drive is formatted FAT32 if that matters
SG has already commented on this in his initial reply to you. I thought that the above might blend in to supplement what he has said.
I will watch for further developments in your troubleshooting with SG.
ATR -
[Solved] Kdenlive & Openshot crash after importing video files
I'm not sure if the culprit is today's update, but I am having problems importing video files in Kdenlive and OpenShot. When I try to import .MTS / .MKV / .MP4 video files, both programs immediately cease to work.
For example - Mediainfo:
.mts file
Video 16.2 Mbps, 1920*1080 (16:9), at 25.000 fps, AVC ([email protected]) (CABAC / 2 Ref Frames)
Audio 448 Kbps, 48 Khz, 16 bits, 6 channels, AC-3
.mkv file
Video 1 399 Kbps, 1920*1080 (16:9), at 25 000 fps, AVC (High 4:4:4 [email protected]) (CABAC / 4 Ref Frames)
.mp4 file
Video 14,9 Mbps, 1920*1080 (16:9), at 30 000 fps, MPEG-4 Visual (Simple@L1)
AUdio 192 Kbps, 44.1 KHz, 2 channels, MPEG Audio (version 1) (Layer 3) (Joint stero / MS Stereo)
Kdenlive:
QWidget::insertAction: Attempt to insert null action
QWidget::insertAction: Attempt to insert null action
"/org/freedesktop/UDisks2/drives/Hitachi_HTS727575A9E364_J3740084HMD0LE" : property "Drive" does not exist
"/org/freedesktop/UDisks2/drives/Slimtype_DVD_A__DS8A8SH_3208583_6A6224402423" : property "Drive" does not exist
"/org/freedesktop/UDisks2/drives/SAMSUNG_SSD_830_Series_S0Z3NEAC826732" : property "Drive" does not exist
"/org/freedesktop/UDisks2/drives/Hitachi_HTS727575A9E364_J3740084HMD0LE" : property "DeviceNumber" does not exist
"/org/freedesktop/UDisks2/drives/Hitachi_HTS727575A9E364_J3740084HMD0LE" : property "Device" does not exist
"/org/freedesktop/UDisks2/drives/SAMSUNG_SSD_830_Series_S0Z3NEAC826732" : property "DeviceNumber" does not exist
"/org/freedesktop/UDisks2/drives/SAMSUNG_SSD_830_Series_S0Z3NEAC826732" : property "Device" does not exist
kdenlive(3364) KSambaSharePrivate::findSmbConf: KSambaShare: Could not find smb.conf!
KCrash: Application 'kdenlive' crashing...
KCrash: Attempting to start /usr/lib/kde4/libexec/drkonqi from kdeinit
sock_file=/home/cappuccino.kde4/socket-asus-arch/kdeinit4__0
QSocketNotifier: Invalid socket 7 and type 'Read', disabling...
QSocketNotifier: Invalid socket 13 and type 'Read', disabling...
QSocketNotifier: Invalid socket 19 and type 'Exception', disabling...
QSocketNotifier: Invalid socket 24 and type 'Read', disabling...
kdenlive: Fatal IO error: client killed
[1]+ Stopped kdenlive
Openshot:
------------------------- ERROR 1 ------------------------------
Failed to import 'from openshot import main'
Error Message: cannot import name main
OpenShot (version 1.4.3)
Process no longer exists: 11615. Creating new pid lock file.
Detecting formats, codecs, and filters...
---snip---
state saved
Segmentation fault (core dumped)
Pacman log:
Running 'pacman -Syyu'
synchronizing package lists
starting full system upgrade
removed kdesdk-kioslave (4.10.0-2)
removed kdesdk-kmtrace (4.10.0-2)
removed kdesdk-kpartloader (4.10.0-2)
removed kdesdk-kprofilemethod (4.10.0-2)
removed kdesdk-kstartperf (4.10.0-2)
removed kdesdk-kuiviewer (4.10.0-2)
removed kdesdk-scripts (4.10.0-2)
upgraded chromium-bsu (0.9.15-3 -> 0.9.15-4)
upgraded file (5.11-2 -> 5.13-1)
upgraded gambas3-runtime (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-devel (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-compress (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-dbus (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-image (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-desktop (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-form (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-form-dialog (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-form-mdi (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-form-stock (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-net (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-net-curl (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-qt4 (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-qt4-ext (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-settings (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-signal (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-web (3.4.0-3 -> 3.4.0-4)
upgraded gambas3-gb-xml (3.4.0-3 -> 3.4.0-4)
installed kdesdk-kioslaves (4.10.1-1)
installed kdesdk-dev-utils (4.10.1-1)
installed kdesdk-dev-scripts (4.10.1-1)
upgraded networkmanager (0.9.6.4-2 -> 0.9.8.0-1)
upgraded ntfs-3g (2013.1.13-1 -> 2013.1.13-2)
upgraded sip (4.14.3-1 -> 4.14.4-1)
upgraded python-sip (4.14.3-1 -> 4.14.4-1)
upgraded pyqt-common (4.9.6-2 -> 4.10-1)
upgraded pyqt (4.9.6-2 -> 4.10-1)
upgraded python2-sip (4.14.3-1 -> 4.14.4-1)
upgraded python2-pyqt (4.9.6-2 -> 4.10-1)
upgraded qscintilla (2.7-2 -> 2.7.1-1)
My system:
CPU: Quad core Intel Core i7-3610QM CPU
Graphics: Card-1: Intel 3rd Gen Core processor Graphics Controller
Card-2: NVIDIA GK107 [GeForce GT 650M]
Drives: 1: id: /dev/sda model: SAMSUNG_SSD_830 size: 128.0GB
2: id: /dev/sdb model: Hitachi_HTS72757 size: 750.2GB
Memory: 15939.5MB
X.Org: 1.13.2.901
Mesa: 9.1-2
Kernel: 3.7.10-1-ARCH x86_64 (64 bit)
Desktop: KDE 4.10.1
openshot: 1.4.3-1
kdenlive: 0.9.4-1
ffmpeg: 1:1.1.3-1
mlt: 0.8.8-3
mlt-python-bindings: 0.8.8-3
frei0r-plugins: 1.3-6
I do not use Compiz, Kwin
3 days ago I didn't have this problem. Any ideas?
Last edited by cappuccino (2013-03-10 16:30:08)(gdb):
Kdenlive:
Starting program: /usr/bin/kdenlive
warning: Could not load shared library symbols for linux-vdso.so.1.
Do you need "set solib-search-path" or "set sysroot"?
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/usr/lib/libthread_db.so.1".
Traceback (most recent call last):
File "/usr/share/gdb/auto-load/usr/lib/libgobject-2.0.so.0.3400.3-gdb.py", line 9, in <module>
from gobject import register
File "/usr/share/glib-2.0/gdb/gobject.py", line 3, in <module>
import gdb.backtrace
ImportError: No module named backtrace
[New Thread 0x7fffced3f700 (LWP 1961)]
QWidget::insertAction: Attempt to insert null action
QWidget::insertAction: Attempt to insert null action
[New Thread 0x7fffcd1c3700 (LWP 1969)]
[New Thread 0x7fffcc9c2700 (LWP 1970)]
[New Thread 0x7fffbe8ef700 (LWP 1992)]
"/org/freedesktop/UDisks2/drives/Hitachi_HTS727575A9E364_J3740084HMD0LE" : property "Drive" does not exist
"/org/freedesktop/UDisks2/drives/WDC_WD5000BEVT_80A0RT0_WD_WXA1C20F2908" : property "Drive" does not exist
"/org/freedesktop/UDisks2/drives/Slimtype_DVD_A__DS8A8SH_3208583_6A6224402423" : property "Drive" does not exist
"/org/freedesktop/UDisks2/drives/SAMSUNG_SSD_830_Series_S0Z3NEAC826732" : property "Drive" does not exist
"/org/freedesktop/UDisks2/drives/Hitachi_HTS727575A9E364_J3740084HMD0LE" : property "DeviceNumber" does not exist
"/org/freedesktop/UDisks2/drives/Hitachi_HTS727575A9E364_J3740084HMD0LE" : property "Device" does not exist
"/org/freedesktop/UDisks2/drives/SAMSUNG_SSD_830_Series_S0Z3NEAC826732" : property "DeviceNumber" does not exist
"/org/freedesktop/UDisks2/drives/SAMSUNG_SSD_830_Series_S0Z3NEAC826732" : property "Device" does not exist
"/org/freedesktop/UDisks2/drives/WDC_WD5000BEVT_80A0RT0_WD_WXA1C20F2908" : property "DeviceNumber" does not exist
"/org/freedesktop/UDisks2/drives/WDC_WD5000BEVT_80A0RT0_WD_WXA1C20F2908" : property "Device" does not exist
[New Thread 0x7fffbe0ee700 (LWP 2004)]
[Thread 0x7fffcd1c3700 (LWP 1969) exited]
[Thread 0x7fffcc9c2700 (LWP 1970) exited]
[New Thread 0x7fffcc9c2700 (LWP 2005)]
[New Thread 0x7fffcd1c3700 (LWP 2006)]
Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 0x7fffbe0ee700 (LWP 2004)]
0x0000000000000000 in ?? ()
OpenShot:
Starting program: /usr/bin/python /usr/lib/python2.7/site-packages/openshot/openshot.py
warning: Could not load shared library symbols for linux-vdso.so.1.
Do you need "set solib-search-path" or "set sysroot"?
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/usr/lib/libthread_db.so.1".
File "/usr/lib/python2.7/site-packages/openshot/openshot.py", line 29
print "Error: You must have GTK 2.18 or greater to run OpenShot. Exiting..."
^
SyntaxError: invalid syntax
[Inferior 1 (process 3557) exited with code 01]
I found this. It looks like a similar problem -
Cannot import video file from Canon Vixia hfs10 to imovie'11.
Hi this is my first post on this site.
I am having trouble trying to import video files from Canon Vixia hfs10 to imovie'11. The computer does not even recognize this camcorder. When I do a PC connection, iphoto comes up, but all it tells me to import are the pictures that I have taken.
No matter what I do, I cannot find the folder for my camcorder in the device section in the finder.
When I try to import it on imovie, I only get an option for facetime camera and not my vixia.
Please help!Hi this is my first post on this site.
I am having trouble trying to import video files from Canon Vixia hfs10 to imovie'11. The computer does not even recognize this camcorder. When I do a PC connection, iphoto comes up, but all it tells me to import are the pictures that I have taken.
No matter what I do, I cannot find the folder for my camcorder in the device section in the finder.
When I try to import it on imovie, I only get an option for facetime camera and not my vixia.
Please help! -
i'm using adobe cs4 but i cannot import video files.. i can only import mp3 and pictures.. how i can solve this problem.. PLSSS HELP ME..
Download MediaInfo and post a screenshot of the properties of one of the videos:
MediaInfo
Also, what about:
Where are they coming from?
How are you importing them?
What is your operating system and computer specs? -
Is it true that Lightroom 4,4 has an issue importing RAW files from Nikon D610 ?
Is it true that Lightroom 4,4 has an issue importing RAW files from Nikon D610 ?
Hi Kenneth L,
Please use the below link to convert your raw files to DNG files then you would be able to import the files in Lightroom 4.4
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 8.6 For Mac
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.6 For Windows
Thanks -
Hi, I can not import video files into iMovie.
I can open iMovie however can not import video files. the iMovie application just hangs and I have to force quit to start again and once again get the same problem.
I have uninstalled and reinstalled iMovie.Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-and a Java update https://forums.adobe.com/thread/1507936
MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download -
"Red Error" when importing video files
Hello, I tried importing video files (.MOV) into Final Cut Pro X but this "red file error" just comes out and I don't know what to do. I even tried importing my video clip from my iSight camera but it just shows that red error. I feel like every video file imported gets "redded". I don't know how to solve this problem. Thank you all!
- MT
P.S. Final Cut Pro X 10.0.3You have "Proxy media" selected under Preferences->Playback, but you are not creating proxy media for your clips on import. That's why you get the red clips.
This is easy to solve. Either:
1) Create the proxy media for your clips, by control-clicking, and choosing "Transcode Media..." and checking the box for proxy media;
or
2) Choose "Original/Optimized media" in Preferences->Playback.
Proxy media uses less disk space and is easier to handle than either the original or optimized media, but is of lower quality; but you can do all the editing in proxy, and then just before you are done, switch again to original/optimized. This way you get lower overhead when editing, and still get the better quality result.
This may be even more relevant for older, less powerful macs, or when you need to use an internal drive, or a slow usb drive with FCP X. If you have a fast mac and a fast drive, you can work away without transcoding, for the most part (multicam clips and other heavier edits may still warrant a transcode). -
LR5.6 won't import video files
After upgrading from 5.0 to 5.5 & 5.6 LR won't import video files.
Also won't play previously imported video files. Shows only previews.
Any ideas to fix this?Strange, that some time it worked, but then again errors occurred.
Won't import or play .MOV files.
Just now updated to LR 5.7 and tried again. Same error.
It's saying: " An unknown error has occurred while reading the video file. Connnecting to Dynamic Link server failed. (12)" and nr. (1) also
No matter what camera type... Canon 5dmkII, Nikon aw1, Lumix lx3...all results in same error.
Osx 10.9.5
PS. seems i'm not only person having troubles...
Re: An unknown error reading video file. Connecting to Dynamic Link server failed.?
Import Error: Connecting to Dynamic Link Server Failed
https://www.google.ee/search?num=100&newwindow=1&client=safari&rls=en&q=connecting+to+dyna mic+link+server+failed+LR+mac&… -
Just bought Premiere CS6. Have an issue importing ProRes files. Have searched a dozen forums and FAQ pages, and not got a clear or functional answer. I'm trying to find a phone number for Adobe Product support. It is almost evil. Every page takes me to either a FAQ page, or this forum, or back to the page I started at, never arriving at the product support number that is promised with the purchase of the product.
Anyone got a suggestion?
I've already posted my issue on this forum several days ago, but received no answer as of yet.
When I try to import a ProRes file into Premiere CS6 (latest ver.) all that comes in is the audio track.
I've come across rumours and hints in various forums that suggests I should be able to import and edit ProRes in CS6, just not export ProRes. Which is fine. It allows me to do an edit on a Windows platform (in the studio where I'm working) and then I can bring the project back to Mac and output the master as ProRes.
Help please!!
BenI modified the title to reflect the issue your having sine it sounds like a phone # is no longer your priority now. I'm glad installing QuickTime fixed it for you. It is listed as a system requirements and we do recommend having it to avoid situations like yours. Many have worked for some time without it with little or nor problems.
As for the support number, I'm not sure what Number that would be either, but it seems like customers usually get good answers in a timely manner just by being on here. Welcome. -
I import video-file avi with video-codec – dv, audio-codec – pcm.
Appears message «file is already open on disk»
I have pc with Windows 7 64 bits.
Adobe Premiere pro cs6.Hi Novitskyam,
Where is the video file located on your system.
Please copy the file to your local hard drive and then try to import
the file. Also check whether you have quicktime player installed.
Thanks
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