Issues Installing Adobe Acrobat XI Pro

Hi,
I have tried installing Adobe Acrobat XI Pro and having issues once the install is complete.  A prompt comes up telling me that the serial number provided is valid but a qualifying product could not be found on this computer.
It asks to select a product from a list given but there is no Acrobat XI Pro listed and also asks for the Serial Number again.
Any idea what the issue is?
Thanks

Hi, I originally had a free trial installed and when it ran out I just purchased a new licence.  I was sent a serial number for the new licence.  I also have a free version of Adobe Reader XI installed as well.
I removed un-installed what was initially installed but still get the same message.  Any suggestions?

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