Issues installing Lightroom CC

I just installed Lightroom CC and when I try to open it, I get the flash logo screen and then it quits. Did an uninstall, reboot and reinstall with same issue. Did the same process with another Mac and got the same results. Any ideas? Helpl

I signed out and signed in again with the same issue
Sincerely,
John
John D.Chaney
Chaney Investment LTD.
713-825-8575
[email protected]

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Issues installing Lightroom 5 (CD version) after Lightroom trial expiration

I recently purchased Lightroom 5 after my Creative Cloud trial period expired. I am a Mac user and in the Lightroom Develop Module, there is a message stating: "Develop module is disabled. Please renew your membership to reactivate Develop module." I did not renew as I purchased the CD version of the application. During install, there is a message indicating that Lightroom will be updated, but this Develop module error message is still being displayed after installation has completed. I have tried updating and restarting my computer and this message is still appearing. Can someone please advise on further troubleshooting steps to get Lightroom installed and working again on my desktop?

uninstall cc and clean, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
install lr 5.7.1 and use your serial number to activate.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

PC issues - installing Lightroom on other computer

Dear Adobe Communities,
I purchased Adobe Photoshop Lightroom 5 in July 2014 and recently had a major incident with my PC (burnt motherboard and crashed hard disk). As a result I switched my computer to Mac and I was wondering if I can still use the Lightroom 5 I purchased and install it on my Mac (i.e. use the serial number quoted in the email received from Adobe with the product order).
Thanks in advance for any help!
Tom

You should be able to as long as you install the Mac version.
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

Problem with installing Lightroom 2 onto Macbook Pro running OS10.6.8 - any ideas why it will not install??

To be able to work on my older laptop on location I wanted to install Lightroom 2 onto a MacBook Pro which runs 10.6.8
It stops at the end of the installment and tells me to contact Adobe for info.... that's nit very easy anyway.
Has someone a quick clue on where the issue might be?? Thank's a lot already for your help and effort - Tom

Cannot connect after upgrading Firefox
* https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox
Firefox cannot load websites but other programs can
* https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can
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Receive error 21 when trying to install lightroom cc 2015 using creative cloud

On trying to install Lightroom CC 2015 using Creative Cloud I receive error 21. Any ideas what to do??

I have the exact same issue. I had a trial of Lightroom 5 installed, and whenever I then tried to install Lightroom CC (2015) it would fail at 42% with an error 21. Logging out and back in of CC desktop got it to install successfully and then Lightroom 5 was marked as "Start Trail" again.
Now though, whenever I try to start Lightroom CC (2015) it shows the start splash screen and then closes straight away and doesn't start. The "Continue Trial/Purchase License" screen then appears, and closing that out does nothing.
I've tried logging out and back in to CC desktop, and restarting, but neither option fixes the issue. I even tried logging out, restarting then logging back in again. Still no joy.
As a side note: Lightroom 5 in CC desktop doesn't show an uninstall option - it says "Uninstall Unavailable". Both Photoshop CC and Lightroom CC do allow for an uninstall option though.
I'm on Mac OSX 10.10.3

I want to install lightroom previously installed on a macbook on a new macbook. I get an error message when I try to use the same serial number. How can I install lightroom on my new mac?

i want to install lightroom previously installed on a macbook on a new macbook. I get an error message when I try to use the same serial number. How can I install lightroom on my new mac?

Oliver,
Are you getting activation errors? As Ned stated , it is easier to troubleshoot if we have the specific type of error and error detail that you are getting.
Here is some help on activation if this is the issue:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Pattie

Problem with installing Lightroom 5 on Mac OS 10.8

Hi, i've got a problem with installing the trial version of Lightroom 5 on my mac OSX 8. When using the installing programm there is mentioned a Java script Problem. I use an old CS3 Photoshop Version. Does anybody know how to fix this problem...? Thank you...

Try below steps
Quit Lightroom
navigate to MAc HD > Library > Application Support > Adobe > Ligtroom
Delete Lightroom 5 install cookie file
then relaunch and check
it should work.
If you are still facing the issue, uninstall Lightroom 5
redownload it from http://www.adobe.com/support/downloads/product.jsp?product=113&platform=mac
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I installed Lightroom CC successfully but cannot open the program. What can I do?

Dear colleagues,
I installed Lightroom CC successfully but cannot open the program. What can I do?
Thanks for you help.

Puttetorpa
The situation with Premiere Elements 8.0/8.0.1 and version earlier than it (in particular 3.0/3.0.2) is disturbing with regard to MPEG2 Activation.
Adobe document says that it no longer supports MPEG2 Activation for versions 8.0/8.0.1 and earlier and points the users of this group of products to a version later than 8.0/8.0.1, the current latest version 12.
But, I am not sure of the real answer. The doubts are cast by the findings of some who have claimed to have solved the problem using a uninstall/ccleaner/reinstall scheme when they have been met by the MPEG2 Activation issue.
But, I would ask....Do you have the latest version of QuickTime installed on your Windows 7 64 bit computer? And, are you working with version 3.0 as the 3.0.2 Update?
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Install and use Windows XP Mode in Windows 7
which is essentially a virtual Windows XP Professional SP3 32 bit.
As last resort, and highly experimental, but would you have time to experiment by replacing your latest version of QuickTime with the QuickTime Alternative 1.8.1 and then determining what happens with your Premiere Elements 3.0/3.0.2 Windows 7 64 bit situation? Do not bother with the MPEG Streamclip program download, just the QuickTime Alternative 1.8.1.
http://www.squared5.com/
Please review, consider, and do what you feel comfortable with. We will be watching for your progress.
Thank you.
ATR

I keep getting error 87 when i try to install lightroom cc i donot have any other applications open

i keep getting error 87 when i try to install lightroom cc i do not have any other applications open

Hi Kevin,
Kindly provide the below mentioned details so that we can assist you appropriately.
OS version:
Screenshot of the message:
Meanwhile, you can try the below mentioned link.
Troubleshoot Creative Cloud download and install issues
Troubleshoot install issues with log files | CS5, CS5.5, CS6
Kindly collect the logs files using Log Collector Tool and send it over to us so that we can have better understanding around it
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Major issues with Lightroom 4 locking up my system

Two questions:
Is it possible to re-install Lightroom 4 from free trial, without having to re-install every upgrade since Lighroom was released (that's the original version I bought.)
How do I re-install Lightroom 4 and connect the new program to all the catalogs/edits? I can't afford to lose all my edits!!

You were right, re-installing Lightroom 4 did not work... ;-(
Here are the consistent issues im facing.
If I open Lightroom 4 and use it, it works fine for a while, if it is left dorment for several minutes at all, and then I go back to it, whatever I try to do it says, "loading" with the spinny thing, and never changes, even after a long time. at that point, I can't close it, so I have to "Force Quit" it. Rarely can I close the program without "Force Quiting" it.
If ever I open Lightroom 4 on my new iMac, my iMac will not shut down or restart, in other words, my iMac locks up on shut down and I have to hold down the power button to turn it off, which I have heard is not that great on the system. This only happens when I have to "Force Quit" Lightroom, which happens every time i open it. My iMac runs fine with every other program.
Apple support says it's an Adobe issue, go figure they would say that.
Apple support also said because when I got this new computer and did a data transfer instead of reinstalling all the programs, the old programs may not agree with they new iMac platform, not sure what that's all about.
I love Lightroom to death! I just want it to work like it did on my old computer.
Thanks for any help, i'm kind of at a loss.
This morning I deleted every Adobe program on my iMac, in hopes that re-installing everything including Photoshop CS6 and Bridge will help???
one more question, do i need the older versions of Lightroom and Photoshop on my computer? or can I just install the latest and use the product key codes that I have when I purchase the originals?
I wish i was more savy, sorry..
Thanks
Ricky

Installing Lightroom 5 on windows 7 64bit does not work.

Installing Lightroom on Windows 7 doesn't work. It just sits at the "preparing files"stage and does nothing.

Hi Lyerlyjc,
Please right click on Lightroom and run as admin. If still the same issue then rename Lightroom preferences: http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html and try to launch again.
Regards,
Romit Sinha

Trouble Installing Lightroom 5 from Creative Cloud

I'm having trouble installing Lightroom 5 from Creative Cloud. The file seems to download ok, but once it goes into it's installation I get the following error message:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
I've had this issue since upgrading to CC a few months ago. Anyone have any idea how I can fix this issue? Thanks.

Which OS?
I just buy CC, download Ps ok, but i can't download Lightroom 5...it says error: DW006 code 7. I've already try download again but nothing, the same error.
LIGHTROOM INSTALLATION ERROR : DW006, HOW TO INSTALL?

Trouble installing lightroom

Had trouble installing lightroom 2 and 3 and now having problems installing lightroom 4.
It is a common problem for a lot of Adobe products, something with the downloader.
When you start to install it stops and say there isn't enough room or some stupid stuff.
HELP PLEASE

It isn't a money issue. It is a let your customers know issue. I have used lightroom for a long time and have created a catalog system for thousands of photos. Now I have to start all over again with a new system. I should not have to search forums to find that I need to upgrade my computers, it should be included on any upgrade page for the software not hidden is a separate link. The majority of pc are still running xp and for good reasons. I guess when you get so big you forget how important loyalty is. I was told for years that I would regret using adobe and now I understand why.
Thanks for your help.

Installed Lightroom 5.7 Update and Camera RAW 8.7 But still will not recognise my Canon 7D MkK ll even though this is now on the list

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Operating System OSx Yosemite IMac.

What exactly does "not recognise" mean, Kathy?
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All, I spent about 2 hours with Adobe Technical Support yesterday and got it to work.
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Performed a HD verify and repair
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