Issues logging into 24x7 app

Is anyone else receiving the following message "account restriction - your account doesn't have the appropriate security level to use this app"
I haven't made any changes to my security settings..

Hi Nisar11111
You just need to chat with our My Account team - it's not something that you can fix unfortunately. 
The My Account team are available 24x7 either over the phone on 13 22 00, or via Live Chat here: http://tel.st/8qpr

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