Issues opening document from a webgate protected site.

I have an web application protected by webgate using basic authentication. There is a link to a word document in the web page. When a user click that link, the user gets the basic authentication pop-up again. Even if the user clicks cancel, the word document does open. Why does the pop up appears again and how can I disable it?
Thanks.

From the http header trace - browser does send the obSSOCookie. The link seems fine. Btw, I tested it on multiple computer and the behavior is as follows:
- If correct credentials are passed, it goes to the correct page. The authentication pop-up does not appears on next visits even if cache/cookies are cleared.
- If cancel is clicked, it goes to the correct page. The authentication pop-up appear on next visit.
Thanks.
Edited by: user504421 on Apr 27, 2009 2:18 PM

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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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Issues opening document from a webgate protected site.

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