Issues regarding the music store

I am so frustrated with I-tunes!!
I can open the program fine and I can play songs but I cannot easily download tunes or podcasts or navigate the store. Sometimes it will work intermittently for a short period and then it seems to not want to load at all.
I am gettting no error messages and the bar at the top says accessing music store but gets no further. I have downloaded the odd tune but it takes so long - not at all the usual speed. All my other programmes work and the Internet is fine so whats up???
Does anyone know whats going on in the UK. It seems to only have been since Friday.

Further to my original problem and the responses so far - Yes I am connected to the internet and I have had no problems or issues previously. No new updates have been put in place and I have tried the firewall too.
I am finding by experimenting that the past two mornings at about 7.30 -7.45 UK time that i-tunes seems to work perfectly - quick access and decent download speeds, but as soon as I try later in the day once I get in from work during the evening the problem returns. It is as if when more people are on the internet or i-tunes it causes a problem, although only on the i-tunes music store and nowhere else.

Similar Messages

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

Can the Music Store come to Singapore?

i was wondering if the Music store can come to Singapore? Because there is a few Albums i want to buy. So ya are you coming to Singapore?

This has been asked and answered here dozens of times, but again, music, movie and video content in the iTunes Store will come to other countries when Apple can work out all the multitude of licensing, copyright and royalty issues with all the various entities that hold the distribution rights in your country, along with any legal and infrastructure issues that might arise. When or indeed if that will happen, no one outside of Apple can say, if even they know, and Apple won't speak to the subject until they're ready to officially announce. Anything anyone here could say would be just rumor and speculation, and neither are allowed in the Communities.
Sorry, but we'll all just have to wait and see what happens.
Regards.

_Unable to connect to the Music Store

After upgrading to iTunes 6.0 I can not access the Music Store. The error message I receive is: "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
I have taken the following actions in my attempt to resolve the issue:
- Installed the latest iTunes version 6.0.4.2
- Made sure that all windows updates have been applied.
- Checked proxy settings (I do not use a proxy server)
- Verified that an allow rule was configured in Windows Firewall
- Disabled Windows Firwall
- Disabled my AntiVirus software
- Uninstalled then Reinstalled iTunes 6.0.4.2
- Completely reset TCP/IP winsock settings on my laptop
Other information:
- My internet connection has not changed.
- I was able to connect to the Music Store for at least 1 year before this issue.
- I am having no other issues with iTunes besides not being able to connect.
Any help is greatly appreciated.
Thanks
Compaq Presario 2175 Windows XP Pro
Compaq Presario 2175 Windows XP Pro

I'm another experiencing the same problem. Problems have only appeared recently in last week or two and more since upgrading to the latest itunes version. Have been using the store without problems prior to this and have not made any changes to hardware or system other than auto updates.
I have emialed Itunes support who responded promptly but with the usual advice and information on system requirements and fixes but nothing has worked. It can take 5 minutes plus to access or gives up with a failure message. Surfing the web and other dwonloads are trouble free. I have since wrtten again and they assure me they are looking into the matter. The only thing I have not yet tried is contacting MS or my ISP. It's a complete mystery and frustrating. Will post any further information.
Cheers
Hifi

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

Where has the music store gone?

Hi there,
I have just moved to South Africa with a new Touch so I've been a bit preoccupied recently. I have now realised that iTunes opens in the Apps Store and I can't find my way to the music store
Where has it gone and is there a way I can change it back to opening there again?
Many thanks,
Russell

Sigh.... This has been asked and answered here dozens of times. Music, movie and video content in the iTunes Store will come to other countries if and when Apple can work out all the multitude of licensing, copyright and royalty issues with all the various entities that hold the distribution rights in your country, along with any legal and infrastructure issues that might arise.

IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNS5.0.1

IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNES5.0.1 TYR GOING TO THE DOWNLOAD SECTION ABOVE GO TO PAGE 2 AND DOWNLOAD BONJOUR AS A STANDALONE IT WORKED FOR ME. BEFORE NOW ALL I GOT WAS NETWORK HAD TIMED OUT.AFTER I DOWNLOADED BONJOUR IT WORKS FINE NOW SEE IF THIS HELPS ANYBODY ELSE.

What kind of advise is this, call up Nokia Contact Centre? They can not fix the most simplest problem and the customer service just lacks big time. I spent 3 days trying to get my OVI Music fixed! The best is they don't know what they hell is going on. I even explained in so much detail what is happening with my account and all they recommend is try logging in after 30mins - 1 hour (what on earth do they do at their end just press some keyboard buttons like they doing something?)
The most common thing I would have done is (if I was a Nokia employee) contact the relevant team and tell them majority users still can not login and they tried but still failed to login and then escalate the problem with them and make sure this issue gets seen to and promptly fixed but nooooo we got lazy and crazy employee here too just like the customer service it just shows the whole team is one shattered company falling to bits bit by bit unless they get their act sorted and help the customers, which makes the difference!!!

Can't click on anything in the music store - HELP!

For some reason, I am unable to click on anything in the music store. I am unable to scroll up or down the page.
I CAN click on "search" and type in an artist/song and it takes me to my search. I can click on a song and it plays. I can also use the 'house' symbol and get back to the main page. But, when I try to click on anything else, nothing works. It is like there is no link.
Did I 'lock' something?
I am very frustrated! I have tried restarting. Can't quite understand and have never had or heard of this problem before!
TIA!
Nicole

I am glad I'm not the only one with this problem! (Well, not 'glad', but I am not alone!)
I sent an email through the technical support last night. I got this response today: (Seems like they know about it)
Dear Nicole,
I am sorry to hear that you are having trouble searching on the iTunes Store.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Christian
iTunes Store Customer Support
http://apple.com/support/itunes/ww
I will keep you all updated when I hear something new back!

"Unable to connect to the Music Store" message

When I am trying to connect to the music store to buy music or play downloaded music, it will not allow me to connect. It suggests that my network connection is down, but I am able to get on the internet without any problems. What can I do to in order to access the music store?

For what it's worth, I too have had no joy with iTunes windows, have tried all the recommended fixes I can find here and elsewhere. The problems started for me after their lastest spasm of releases. The behaviour is weird to say the least. On my desktop at home, iTunes does not access the MS on one account, but log out and login to another, and all is fine. XP laptop on the same network at home will not access the MS either. At work, iTunes works great early in the morning (7:00 AM PST), but again won't access the MS in the afternoon. I am beginning to wonder if the problems are on their end with this time issue. Also, I noticed that the MAC people on the otherside of this board are reporting some similar problems.
One thing to note (for me at least): When iTunes does the infinite Accessing Music Store bit, if you just close it, it will not play nicely, and still run in the background chewing up 100% of the CPU. Do an Alt-Ctl-Del sequence to get to the task list and then right click on the iTunes process and select End Process Tree to kill it off.
Wish they would make iTunes a WEB app and dump its Explorer ties. I think many of its issues arise from that.

Is the music store down?

I've been trying to access the itunes music store for the past few hours and i keep getting the same error message "make sure your network connection is active and try again" my network connection IS active and it's still now working. i just down loaded the latest itunes soft wear could this be affecting my music store? or is it something else? what should i do? is anyone elce having this problem? is the music store just updating itself?

My computer with iTunes 4.7 can access the Music Store, two others with iTunes 5.0 can't, so, I think 5.0 is the problem. An iTunes upgrade a few months ago (somewhere in the 4's) caused an issue related to the "QuickTime Handler Window" and the same result (I couldn't get access to Music Store). I reported this information to Apple, and the problem was fixed on the next release. I got a message that the "Quicktime Handler Window" was non-responsive this time too, so I think it's the same issue.

How long is the Music Store going to be down?

I've been using the iTunes music store for a couple years and now, just before I'm about to deploy and need to get a bunch of music, it shuts down. I haven't been able to get anything for 2-3 weeks.
I click on it and I get "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
Is anyone else receiving that message?
I turned off both Windows (I run XP) and McAffee Firewalls, but had no effect. Neither did reinstalling iTunes. Currently on a LAN and have never had any issues with iTunes before.

I also tried checking for updates, but iTunes said the iTunes update server could not be contacted.

Cannot connect to the Music Store with X-Mas almost here!!!

Well, I'm getting an iPod for Christmas and I downloaded iTunes 6 for my computer. When I tried to connect to the music store it said "iTunes could not connect to the music store. The network connection timed out.". Now, I've emailed iTunes help and support about 4 times and no one has helped me and I've already posted this exact topic and it got so old no one knew it was there thus couldn't help anymore. I use AOL Dial-Up, have Norton Antivirus 2004 (no firewall) and have Windows XP firewall, which I tried turning off, but didn't work! Out of all the forums I've seen only 1 person had that problem and it wasn't fixed. Hopefully someone can help me! PLEASE!!! ^_^
Windows XP Service Pack 2

"Does AV stand for anti-virus?? "
Yes indeed! Good call
"And no there isn't a proxy server active and even if there was, it says it doesn't apply to dial-up."
Which is why if it were active it could cause issues. Some ISPs have mucked with them in the past, that's why I wanted to check.
"Also, is ISP my internet service provider"
Again, you nailed it. Sounds like we'll get you sounding like a tech geek in no time flat
I'm still convinced you have a setting in either AOL or the AntiVirus that is mucking things up for you. If I had to bet, (well, it would have been the accelreator, but it wasn't) it has to do with the AOL security center that has been on all the ads on TV recently. I haven't palyed with it, but I might just try to manufacture a reason to go visiting some relatives so I can play with AOL. With any luck, I will have the same issue and be able to figure it out.
Until then, my advice (and I don't much like it, myself) is to fiddle with the settings for security in AOL. In particular look at firewall settings they might have set up for you, security levels, double check that the accelerator is all the way off, and make sure that the settings in Internet Explorer (IE) don't have anything funny, like a paranoid security level or proxies set up. iTunes gets its info for the web from IE, so something wrong there can cause issues. Even if you don't use it because AOL is your primary browser.
I'll let you know if I see anything helpful.

Payroll issue regarding the Claims - /561 and /563

Hi Payroll Experts,
I have a payroll issue regarding the Claims - /561 and /563 (October PY Run)
When i m runnning the Current month Payroll(October PY Run), Total Earning - total deductions are not matching with Net Pay. later i came to know that the system creates the WT /561 and deducts from the Net Pay.
But as per the Employee Payment Details , there is no recovery required from the employee for the past one year. But even then the system creates the WT /561. and deducts the same from NET Pay.
The followng are the WT details
IN - Period
OCT 2011
     /101 Total gross amount     118,897.00
     /110 Net payments/deductions     76,070.00-
     /550 Statutory net pay     95343
     /551 Stat.net recalc.diff.     37,692.00-
     /552 Stat.net subs.adjustment      37,692.00-
     /559 Bank transfer                                                   34,317.00
     /560 Net pay     37,218.00
     /563 Claim from previous month     5,609.00
FOR Period
Sept- Oct
     /101 Total gross amount     49,213.00
     /110 Net payments/deductions      31,721.00-
     /550 Statutory net pay     41,529.00
     /551 Stat.net recalc.diff.     14,591.00
     /552 Stat.net subs.adjustment     23,101.00-
     /553 Recalc.diff.to last payr.     37,692.00
     /559 Bank transfer                                                   14,591.00
     /560 Net pay     14,591.00
     /561 Claim     5,609.00
I request some body to throw siome light on the same.

Hi Experts,
Thanks for everyone for replying to my query ,
I have a doubt that If you check the WTs /551 and /552 in the IN PRD, the negative sign is coming for both the WTs
Is it correct?
And also, Assume that there may be a master data changes like Bank details and other deduction Wts happened in the month of Aug and now i m going to run the payroll for the month of Nov,
some of the employees having differences in the Net Pay, Eventhough the employee is having sufficient balances.
So how do i handle this issue
IS ther any way to solve this differences?
Please Let me know how to solve this issue.
Thanks

Issue with the App Store showing up blank.

Issue with the App Store, it will not let me search for new apps. The screen is blank. The update section and features section works, but it will not let me search for new apps. I have restarted my phone and no changes. The newest update to the iphones when the iphone 5 came out, i think, messed up this app. When i am looking at how to fix it, it tells me to delete it and try again, but the App store is not a deletable app. Any ideas why my App store, specifically the search section of this app doesn't work?

I suspect it is on Apple's side of things. Mine was blank too, but now it works again. Fixed itself one morning.
https://discussions.apple.com/message/19659161#19659161

Issues regarding the music store

Similar Messages

Maybe you are looking for