Issues Retrieving Already Purchased Music

Today I had purchased two albums off iTunes through my phone. Everything downloaded and I got my music. When I got home, I went to transfer my purchased music from my phone to my computer. That didn't go as planned because not all of the songs transfered and now both my phone and computer are missing 2 songs from the first album and 12-13 songs from the second album. I tried going back to my purchased area to redownload the music from cloud, but all of the music I had already downloaded only showed up. The missing songs did not show up. It would be nice to have all my music and not just bits and pieces. Would appreciate any help.

If the tracks don't appear in your Purchased area of the iTunes Store at all, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Similar Messages

  • Retrieving already purchased music

    Good Day,
    I purchased an album on iTunes, a month later I lost all my data and iTunes when my unit crashed. How can I retrieve this album without buying it again?
    Surely there is a way this can be accomplished, can someone please help me with this challenge?
    Thank you in advance,
    FZ123

    If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on the link at the bottom of this page you'll be able to email your query: iTMS Customer Service
    If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    You might also want to check out these pages for future reference:
    How to back up your media in iTunes
    Back up your iTunes library by copying to an external hard drive

  • Want to authorise new computer so i can retrieve already purchased music

    Have just bought a new laptop due to my last dying a horrible death in a power surge!
    I have tried and TRIED to "contact us" at iTunes but it is IMPOSSIBLE to contact anyone so i am hoping and crossing fingers and toes that someone knows how to add a cmputer so that i can continue using what i have already paid for. Also if anyone could let me know how to actually "contact" iTunes Support would be great.
    Peace out..

    iTunes syncing generally goes one way, from the iTunes library on the computer to the iPod.
    You cannot transfer song files from iPod to computer using iTunes, except for songs purchased from the iTunes Store.  However, there are third-party methods and utilities that can transfer from iPod to computer.  If you do an Internet search on something like "ipod transfer," you should get some links.
    Once the song files are on your computer, you can add them to your Mac's iTunes library.
    If you still have access to your old computer with your previous iTunes library, a more complete way to transfer your iTunes library is from computer to computer.  You can post back if this is possible and you want to do it.

  • Download error on already purchased music

    I get a download error when loading already purchased music to my iPhone 4

    I try and download a song and it almost finishes and than "unable to download song" pops up "blank song could not be downloaded at this time. " than I get two choices done or retry. When I go to downloads the song is there and underneath it says download error tap to retry.

  • HT3702 Why can't I download my already purchased music and other files from iCloud, even though I owe money to iTunes for my most recent purchases.  Doesn't seem right that they keep me from accessing those files which I've already paid for!

    Why can't I download my already purchased music and other files from iCloud, even though I owe money to iTunes for my most recent purchases.  Doesn't seem right that they keep me from accessing those files which I've already paid for!

    - Are you saying that they are not listed in your Purchased section?
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Are they listed in your Puchases history when you log into your account on your computer?
    - Are they still available now for purchase? If not then you are out of luck
    If they are still available and listed in your Puchase History then contact iTunes
    http://www.apple.com/support/itunes/

  • HT201272 Im having problems downloading already purchased music and videos from my iphone 4s

    When i try to download already purchased music and tv shows it keeps asking for user id and password and still doesn't allow me to download...HELP!

    Open itunes, connect iphone, click File>Transfer Purchases.

  • HT5649 I have a new iphone 5s and am trying to download already purchased music from file, how do I do this

    I have a new iphone 5s and am trying to download already purchased music from file, how do i do this

    see
    http://support.apple.com/kb/HT2519
    peace, Clyde

  • Do I have to "enable" icloud on PC to get already purchased music on ipad?

    Does anyone know if I can just login to itunes from my ipad from the same itunes/apple id that I used on my pc....and download already purchased music from my account? OR do I have to install the icloud control panel on my PC first to "enable" icloud..... THEN I get the already purchased music on my ipad?

    No, the iCloud control panel does not need to be installed on your PC to redownload purchased music, apps etc. You will need at least iOS 4.3.3 or later on your device to redownload your purchases directly to your iPad.
    See here for how to download past purchases:
    http://support.apple.com/kb/HT2519

  • HT201272 why can't I re-download already purchased music from the itunes store?

    why can't I re-download already purchased music from the itunes store?

    What country are you in ? Re-downloading music isn't currently possible in all countries (the record companies need to agree to it for each country). If you are in a country where music can be re-downloaded, then if the tracks are still in the store then they should show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.

  • Why can't I download already purchased music onto my ipad mini

    I can't download already purchased music. I've tried connecting to my Macbook but it doesn't recognise my ipad mini.

    Try deleting the waiting app then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • Re-download already purchased music

    Can you re-download already purchased music or do I need to buy the songs again?

    http://www.apple.com/support/itunes/store/lostmusic/
    http://docs.info.apple.com/article.html?artnum=93050

  • Downloading already purchased music into new computer

    I got a new computer, I have authorized it, but I can't seem to figure out how to get my already purchased music/tv shows onto my new iTunes. Please help!!!

    i have the same question , just on Mac. I have PC and purchased lots and lots of msic from itunes . How i put EVERYTHING on my Mac?

  • I recently moved to USA from Canada. I have not changed my apple id but I have changed my phone and computer. Is there a way to retrieve my purchased music via iTunes? I checked what was available to download and only got a few digital booklets.

    I recently moved to USA from Canada. I have not changed my apple id but I have changed my phone and computer. Is there a way to retrieve my purchased music via iTunes? I checked what was available to download and only got a few digital booklets.

    Most Windows users don't.
    Purchase an external hard drive and use the backup software that comes with it to backup files from your computer.
    Buy TouchCopy and install it on your new computer, connect your old iPod and transfer your songs to your computer.

  • Downloading already purchased music in Sweden

    I recently made a clean start with a new installation and upgrade to Lion, iCloud and all those new faboulistic apps. Sadly, i was naive enough to think that i would be able to download all my already purchased software, music, ringtones and such without any hassle from iTunes Store after i've installed the new OS but... Nah! The only things that appears under "purchased" in the store are apps and books but no music or ringtones.
    Hence, my question is if it's really supposed to be like that???
    I googled this and understood that there might be some license issues and that those have to be renegotiated before you can access your music through iCloud. The US, GB, Holland, New Zeeland and many other countries already have that possibility as far as i understand.
    Can anyone fill me in!?
    /God save atheism!

    Note: Previously purchased music is only available through iTunes in the Cloud in Australia, Canada, Cypress, France, Ireland, Luxembourg, Malta, Mexico, New Zealand, Spain, the United Kingdom, and the United States. Previously purchased TV shows are only available through iTunes in the Cloud in the United States.
    That information is available from here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
    This is why Apple suggests users to backup their iTunes media > How to back up your media in iTunes

  • Help! I already purchased music, but I clicked download and it purchased them again.

    Ok so theres music that I already purchased on my itunes, and I went to my purchases and hit the download button because the albums all had the icloud symbol on them and it never allows me to play the music on my phone or laptop. Anyway, I hit download and it like bought them all again! So I'm trying to figure out who I can contact to get my money back. Thanks! <3

    Click here and ask the iTunes Store staff for a refund. If they got charged to a credit card, you can also contact the card’s issuer and dispute the charge.
    (116882)

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