Issues saving Stamps Acrobat 9

I have a client who uses Adobe Acrobat 9. When she creates a stamp, it would used to save it and she could use it the next day. Now, starting about 3 months ago according to the user, when she reboots her machine, it deletes all stamps she previously used. I tried to call support and contact chat support but nether of them support Acrobat 9. Any help would be appreciated.

Have you checked the OS compatibility for Acrobat 9?
System requirements | Acrobat family of products—older versions (XI, X, 9)

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