Issues syncing new iPad air with iTunes

Hi everyone-
I work at an Apple Reseller and I am trying to trouble shoot an issue for one of my customers. He brought in an iPad 3 with information on it that he backed up to iTunes and wants to put it on his new iPad air. The issue is that the PC would not recognize the new iPad Air, but will recognize the older device. He is running Windows 7 on a PC and is using the newest version of iTunes. Does anyone know if there are any special drivers he needs to have? Or why iTunes won't recognize the new iPad air? Has anyone else had this issue? Please respond. Thank you!!
<Email Edited by Host>

is the new device running ios 7.0.3?  if not update ios over wifi.
see this article for more help
http://support.apple.com/kb/TS1538
Peace, Clyde

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