Issues updating my CS5 suite software

I've recently purchased a new laptop and installed and activated CS5 with the serial number and it is working fine. However, when I "update" the software, Adobe updater downloads the updates and then I get an error message (as per the screenshot attached) when I click on "Contact Customer Support" I am taken to an error message page explaining the error: "This serial number is not for a qualifying product..." when installing an upgrade or upsell
It was working fine until I installed it on a new machine. I suspect that it may be an issue with the fact that I did not "deactivate" it on my previous laptop. However, I cannot see anywhere that I can authorize which machines that the software should be on.
Also, I don't even see the CS5 suite mentioned as a registered product in my Adobe ID and when I try to add the serial number, I get an error saying thhis product has already been registered.
I can't get hold of anyone on the telephone as every option I dial has a concluding message that "this product is not supported on the telephone, please visit our community forums"

What Mr.Cox said …
Additionally:
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

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