Issues using EPM Add- in for Excel

Hello everybody,
I have installed the EPM add-in for Excel 2010 in one of my client computers, but we're facing two different issues in this machine:
1. Everytime he opens Excel the EPM add-in is disabled so he has to activate it each time he wants to use BPC.
2. When he opens an activity from the BPF that is related to a Excel file it does nothing (this BPF works fine in other computers)
I don't know if both issues are related but any ideas of why this could be happenning and how to solve them are welcome.
Thanks in advance,
Nidia

Hi Nidia,
Which version of excel are you using?
.net 3.5 or .net 4 version of epm add in?
maybe try the latest release, which is SP21 patch 1.
Andy

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