Issues Volume Keys of Lumia 720

Volume Keys of my Lumia 720 particularly down key is not responding within few days of use. It happened to my neighbor also.

My down volume key has not worked for weeks. I haven't used the camera button for a while either and just realized it doesn't work... sort of! So when I have the camera on and I press the camera button, the camera lens will refocus... but it doesn't snap the pic.
When I press the camera button and the camera app is not open, the button does nothing...unless! Unless I simultaneously press the down volume key! So the key does work!!! But it doesn't reduce the volume and it must be depressed at the same time as the camera button in order for the camera button to work. I tried using the volume down key instead of the camera button and it is still inoperative. So! The camera button will only work when I press the volume down key at the same time.The volume key still doesn't work.
Any thoughts?
p.s. don't tell me to press the volume down key and the power key at the same time to do a soft reset. I've tried that. The volume down key doesn't function properly and will not soft reset the phone. I've tried a hard reset and even updated to 8.1. None of that has worked. I bought the phone new on eBay via India. I'm a US user. The phone has no warranty.

Similar Messages

  • Volume problem in lumia 720

    Got my 720 about a month back. Every thing looks and feels fine, but recently a problem is just irritating me.
    If I select a song from albums in music +videos the volume is not changing, its struck on the volume you opened the song and if I go back increase to some number and again play it the song plays at the volume you changed, but during the song the volume is not at all changing. The volume number changes but not the sound.
    If anybody found it on your phones and got rectified please help me fix it. Thanks in advance.

    I bought lumia 720 abut 2 weeks ago, the volume function was working fine then. i have been facing the same problem since i started listening to music in 'NOKIA MIX RADIO' as now the music store is updated to this. i had downloaded all my songs from the store, but the volume function is not working while the song is running, i have to change the song to change the volume. and the problem is coming in all the songs except a few in which the volume is functioning. the audio settings (dolby effect and audio leveling) are not solving the issue.
    i have noticed one thing that the problem is not coming if i play my downloaded songs from 'my music' option in 'nokia mix radio', but it is coming when i play them from 'music and videos'.

  • Issues with Whatsapp in lumia 720

    I jus found a bug in Lumia 720. When ever i pause a song in the music player n i resume it later by clicking on the paused song icon title .. It directs me to home page of whatsapp ! .. How do i fix this ??? Also found Compatability issues with whatssapp on lumia720

    hi mate,
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  • Lumia 720 volume down key problem

    There is some problem with the volume down key in Lumia 720.....it works sometimes.....n sometimes it does not work at all!!...
    i took it to Nokia Care yesterday....they did something and returned my phone in about 15-20 mins....it was working fine then....but now the problem has started again!!!
    now what do I do????

    My problem was solved when I took my Lumia to the care center again........they said they changed the volume rocker......whatever they did it helped.........no more problem now...

  • Lumia 720 disadvantages

    1 :  There is no option to attach documents or music's while replying emails. Only pictures can be.
    2: there is no option to transfer video files through Bluetooth.
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    5: No hard restart option if the device got hanged Let me analysis more and update you.
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    Solved!
    Go to Solution.

    Jut updating another issue with my great Lumia 720, there was a problem i found in the back side from the begening and i ignored it. my lumia back cover was misplaced and the case placed slightly on the camera flash light. i was noticed it since dust are going inside through the tiny hole.
    I am wondoring now when i found a scarch on it 3 days before. I am dam sure this problem ocured because of the miss configuration of the back panel. but who will trust me. if i go to the service center as usel they will start argue with me.
    But my Lumia is just 3 month OLD ONE.. Like 1 year OLD.
    I have attacehd snapshot this. simply expecting reply
    Dilsreevalsam
    Attachments:
    20131123_020814.jpg ‏360 KB
    20131123_020811.jpg ‏275 KB

  • Known Issue in Nokia Lumia 720 - Virtual keys stop...

    Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000....     Is there any permanent solution? pls help

    Did you try any troubleshooting steps ?
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    2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
    3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
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    If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

  • Lumia 720 volume down key

    Recently the volume down key on my lumia 720 has stopped working. It works sometimes if I restart my phone but again stops after a while. I am also unable to soft reset the phone because the volume down key is not working. It does not seem like a hardware issue because it works sometimes. Please guide what can be done for this.

    If its a hardware problem then you will need to have it checked out at your local Nokia Care Point. 

  • Lumia 720 Issues

    Dear Nokia and Microsoft,
    I have no idea why I always go for Nokia ever since I purchased a Nokia 2300 back when it was okay to have phones weighing 5 kgs. Since then I have shifted from 2300 to 2100 to N73 to 6303 classic to finally Lumia 720. Everyone was against me buying a Windows phone but I have always loved the interface and the amazing touch which is far better than any other phone. But, it's been only about 10 days and my Lumia 720 is already troubling me. The phone hangs a lot, which is okay with me as I am a user of Windows on my desktop too, but then it gets stuck in the middle of some tasks and its pretty irritating. It exits from applications on its own without showing any error message. The screen magnifies on its own and refuses to go back to normal even if i tap with double fingers (as in the case of ease of access menu) until I restart it, now I cant keep restarting the phone again and again for such petty things. The worst of all is the call hold button... I can put a call on hold but I cant unhold it, no matter how many times I touch the key, try locking unlocking but it doesnt work and I have to end the call everytime I put a call on hold. Now most of it sounds like the OS issue but also I have a problem with soft reset, the phone just doesn't go off even if I keep pressing the volume down and power button for 15 seconds or 50 seconds, it wont just restart until I leave the button and press the power button again. Now maybe that is how its supposed to work, but everyone else is saying that it's not how it usually works.
    Please tell me what is the best option. I called up Nokia care and they tell me to "wait" for a software update. That is very convenient, right!
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    Irfan Haider
    New Delhi, India

    CB
    Windows phone issues should be asked here
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  • Lumia 720 - screen feeze and keypad issues

    Hi,
    My lumia 720 has for a for a while now started to freeze when doing anything! Initially the phone seems to do weird things like the keypad pops up and srarts typing randomly then after a second or two the screen will just freeze and will not respond to anything. I have to press the lock screen button to lock the phone then unlock it to be able to use my phone again. Initially the problem only occurred once every week but now it happens every few minutes and is becoming untolerable. I really need to get this issue fixed! Has anyone come across the same issue and got it resolved. Nokia please help!

    Hi Abbas001,
    Sorry to hear this. Here are the troubleshootings that we can do on your phone:
    1. Restart your phone.
    Press and hold the Power and Volume Down keys simultaneously for 10-15 seconds. Release and the phone will restart.  If the problem persists, reset and restore your phone as instructed below.
    * Just a quick reminder, doing the reset will wipe off everything that you have on the phone. In case the phone is not responding anymore to anything, we can't do anything to save them. However, if your Windows Live account is signed in on the phone, your contacts, pictures and videos will be synchronized to it.
    2. Reset and restore your phone.
    Important: This erases all personal content on your phone and restores the factory settings.
    Make sure your phone’s battery level is above 50%. To check the remaining battery life, go to Settings > battery saver > battery info. If you are not able to check it, or the level is too low, charge your phone for at least 20 minutes.
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    Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
    Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes.
    3. Update your phone software
    You may not be using the most recent software for your phone.
    To check if there is new software available for your phone, on the start screen, swipe left, and tap Settings > phone update > check for updates.
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  • Lumia 720 down volume button problem

    Hallow,i am facing great problem for my lumia 720 down voliam batton,it doesn't work totally.plz tell me ,how can i set or currect it ,
    or how does it work ,plz tel me ?
    Moderator's note: We have amended the title of this post so that other users can understand and provide appropriate solution.

    I am also facing this issue for quite some time now. I took it to Nokia care. They said they changed the volume key strip. Worked for some time. Again same issue. Yesterday I tried reinstalling the OS using Nokia software recovery tool. After that it worked for some time. But again gone.
    Admin / Nokia employees,
    Could you please confirm whether its a software or hardware issue. If its a software issue, we can atleast wait for a fix rather than running around.

  • Lumia 720 lock button and volume up button not wor...

    HI ,
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    Sorry to know about your issue with the device.
    Connect your phone to a PC via USB and try this software recovery tool from the link below, remember the phone would completely reset
    http://www.microsoft.com/en-in/mobile/support/product/lumia-720/softwareupdate/
    Do update.
    Happy To Help

  • Lumia 720 volume down button not working

    Hey buddies, I'm using lumia 720 and often i get this volume down button not working.
    I changed the button by giving it in nokia care for 3times and still im facing the same problem.
    And also noticed that this is happening to most of the lumia 720's.
    so kindly look into it and rectify the problem as soon as possible.
    If there is any solution for this, kindly reply me.
    Thanks in advance...!

    Your only solution would be to return the unit back to nokia care for inspection,if there is a recurring issue with this im sure nokia would be aware of it now,and it could be a slight manufacturing defect which again would be looked into.
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Nokia Lumia 720 down volume button not working aft...

    Hi just got my Lumia 720 25 days back and now i'm having this issue going on started from today after I wake up my phone the down volume button does not work for a while. What i noticed is until i press the Up volume button the down volume button does not respond anuthing. Is that a software problem ? Because i feel like if i press it little harder than usual it start working fine.
    Not sure what to do ? Like it will get resolved with an upcoming update or an hardware issue ? Should I need to check with the Nokia Care.
    I already tried to do a soft reset thrice but it still the same. Someone please help !
    Thanks in advance.

    Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

  • Lumia 720 Jumping and Vibration issue.

    Hi, my Lumia 720, bought 10 days back is automatically vibrating and jumping between windows, to bing and home screen, and stopping at app switcher screen or home screen, and touch stops working(display and 3 keys).  It works only after I press power on/off. Initially its occurance was less frequent but now its more often.   Did reset, contacted nokia care and they reinstalled the OS.  Yet, its happening.  Please advise on this.

    My Lumia 720 which I bought recently suffers from a strange behaviour. It starts vibrating suddenly, wildly and on its own without any provocation and after jumping several screens in quick succession, stops at Bing. This activity lasts anywhere from 10 seconds to half a minute. During this time, everything that I have been doing, attending a call, writing email or whatever, stops and after this forced interruption,  I am forced to go to Bing. I have tried various steps like setting Display+touch settings to normal ( from high) and stopped Bing from operating on its own, but the problem continues. Is it a hardware or oftware issue? I have also seen that there are several users experiencing this problem and reporting this issue for quite sometime. In any case, Nokia should be aware of this and issuing the approrpiate patch to correct this situation. I wonder, Is anybody at Nokia listening?

  • Nokia Lumia Black update broke volume key function...

    Since I updated my Lumia 1020 to Nokia Lumia Black, the volume keys stop working while the phone is playing music from time to time.
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    I have seen this issue reported in several other posts here and other websites, please tell me you are working on this. I can't believe my Lumia 1020, a VERY expensive phone and Nokia's flagship cannot change music volume with its dedicated keys.
    Solved!
    Go to Solution.

    Apparently after a soft reset the issue is no longer present.
    I will keep trying it anyway since I have read that other people could not fix it with a soft reset.

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