Issues when i picked up Halo

I preorded halo by putting $5 down.  I am also a gamers club unlocked member.  When i went to pick the game up, I used $10 in reward certificate.  The game was supposed to cost $48-5 for preorder - 10 for certifcates.  It shouldve came out to 33 but my gift card was charged $40.  I am not sure if the employee canceled my preorder and i lost the $5 deposit as well as the $10 certificate for preordering.
 Also i did not receive the map bonus for preordering

Hey Kcorai87,
Enuf is spot-on here: you'll need to return to your local store for assistance with this situation. An on-site rep should be able to void/return your initial purchase and re-ring it, making sure your pre-order deposit is properly applied.
Thanks for reserving and purchasing your copy of Halo: the Master Chief Collection with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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